I've never had a bad experience at The Vitamin Shoppe until now. I went to this location last night for the first time and encountered the rudest employee ever. Her name is Lillian. Right when I get to the checkout counter, she had an attitude. Very short in her manner of tone and not friendly at all. I shrugged it off because I know we all have bad days. She continued to ask me for my phone number and I gave it to her (while she was repeating it back to me). Then, she scans my item, tells me my total, and I run my card. She gives me my bag and places my receipt in there. I say "Thank you, appreciate it" even though she doesn't bother to say anything back and stays silent.
I always check my receipt when I leave anywhere, which I did there. Well, I noticed my phone number wasn't on there, which it has to be every time so that you know your purchase got added to your account giving you more points. I go back and tell her this and she rudely says "I didn't hear you say your phone number." I calmly and politely tell her I heard you repeating it back to me and she continues to say "No, I didn't." Well, I ask her to add my number and she says she can't undo the transaction and she would have to add it manually. (Keeps getting worse, trust me). After that struggle, she continues to give me the run around and says it takes "24 hours for the system to update with the change" with a "go away face" to top it off. Basically, blowing me off and trying to get me to leave. Of course at this point, I've had it and I wasn't going to trust or talk to her anymore so I got her manager involved, Antonio (on his badge said Key Holder so I don't know) and he was friendly and helpful. He apologized and tried to get the Store Manager on the phone. He couldn't, but promised he would take care of it and send me a picture of the final receipt once it was done.
I LEAVE THE STORE AND LILLIAN STILL HAS A TERRIBLE ATTITUDE AND DOESN'T BOTHER TO APOLOGIZE OR EXCUSE HERSELF. Talk about a serious lack of customer service skills and someone who hates their job.
This morning I received a call from the Store Manager, Christina, and she said she took care of it and should show up in my account now. She said she had to come in early this morning to fix my issue letting me know she went out of her way to assist me. Wow, I see why Lillian works there because her manager doesn't have customer service skills either. As a manager, you're not supposed to say things like that. I brought up Lillian and told her how rude she was and Christina didn't say anything or even apologize on her part. Again, I was in disbelief.
I have a customer service background and coming across people such as Lillian make me question how do they have a job. Bottom line though, these two ladies need a serious class in basic manners and customer service. Hopefully, they have handled other customers' complaints in a professional and cordial manner. This review had to be posted so that this location and others are aware and the location takes initiative to make changes.
I will be returning back to the store to make sure my points were added to my account (they told me it only happens on my next purchase). read more
