My mistake. For almost 2 years I've been getting exceptional service when I visit here. I…read morereferred to the gentleman Jason, but it's Justin. Great service every time and great place. Thanks Justin!

Came in here really late at night (like 1 in the morning). I love that this place is open 24 hours…read more The 2 ladies who helped me were very helpful and sweet and genuinely seemed like they loved what they loved what they were doing. Will definitely be coming back.

Most Amazing Prices Great staff with so much delicious…read moreselection I have never seen such a nice clean store as well .. The customer service is 100% really good

Two Years of Loyalty Wiped Out - Zero Support Response!! I…read moream writing this review as a last resort because every other channel--in-store visits, phone calls, support emails, and even providing my information to HR--has resulted in zero follow-up. I have been a loyal customer at Vape City for two years, ALWAYS saving my rewards points. On March 22nd, I confirmed with a staff member in-store that I had a balance of over $200. I used a portion of those points for a purchase that day; however, when I got home the vape did not work and that is when all the trouble began. While the guy I spoke with eventually located my account after a call to someone else, the account has since vanished entirely. I am now being told the system cannot find any record of my phone number or my two years of accrued points. Please note they changed/updated their "systems". The Facts: Verified Balance: Confirmed in-store on March 22nd as being over $200. Due Diligence: I have contacted support, visited the store multiple times, and spoke with HR. The Result: No one has contacted me, and the only "solution" offered was a staff member telling me, "Hopefully they find your rewards." "Hopefully" isn't a business solution for missing funds. I have spent a significant amount of money at this establishment over the last 24 months, and I expect my account and the rewards I earned to be restored. I am looking for a manager or corporate representative to reach out and resolve this immediately.

The staff was friendly, knowledgeable, funny, and were refreshingly honest about the merchandise. I…read morestopped on my way home from a shopping trip last night and although it's a bit out of the way for me, I'll be back!

Complete trash store. Go anywhere else. They used to be ok and have good prices but not anymore…read more They sell the wrong item and refuse to make it right. Storefronts like this are the reason we might as well shop online. They've lost my business and definitely don't deserve yours.

Great selection on items Smokers the jazz tip black and…read moremild is where it's at Check em out The best awesome Great !! They cool Visit Awesome great

This place doesn't keep listed hours. They open and close as they please. I've stopped by a couple…read moreof times during hours and they are long gone. Going to a more reliable place on Park Row.

Found this place through maps, and I wasn't disappointed. Picked up some essentials, and the…read morecustomer service was super friendly. Will be back There's construction in the plaza so the area may seem closed but they're OPEN!

You could improve the people you hire. When someone bags you about an arrangement you have with…read moreanother employee , and is actually verbally abusive... they need to be fired!! Or their hours dropped significantly! Won't go back ever again, too many other places to go.

Wow just wow ! The best customer service I've seen in a while. I stopped by to see if I could Get…read morehelp to figure out what what wrong with my vape! Both ladies were so awesome they figured it out and were super helpful since my ex is the one that used to always take care of my vape for me I had no clue!! LOL! They have definitely gain a loyal customer ! I will be back ! Thanks again ! Very happy customer

Nice location and well organized store. They do have some specials yet some of their pricing is a…read morelittle high on their hookahs in my opinion. I do appreciate the variety of items they offer and the staff is super welcoming knowledgeable and friendly.

Best smoke shop in Katy texas! Friendly and super fun people ,they have everything!!! The prices…read morecouldn't be beat ! Daqyires too,WTH!!!! Go !

From the owner: At Starbuds Smoke-Vape-CBD-Hookah & Daiquiris To Go, we’re your one-stop shop for all things smoke…read moreand relaxation. Whether you’re stocking up on premium vapes, exploring the benefits of CBD, or grabbing a refreshing daiquiri on the go, we’ve got you covered! We pride ourselves on offering unbeatable variety, exclusive deals, and a knowledgeable team to help you find exactly what you need. Stop by today to experience the best in smoke products and daiquiris—all under one roof!

I wanna say is Dev was perfect she was very knowledgeable about her products I've been to a lot of…read moresmoke shops where a lot of people are knowledgeable and don't know what they're talking about but she definitely knows and i had a great experience and she hooked me up with a great product and I will definitely be back thank you guys thank you Dev!

reading alot of reviews about them selling products that dont work and not accepting a refund or…read moreexchange. Also reading about them selling incorrect products like coils and not exchanging them for correct ones. Also selling items with incorrect items in the BOX. SMH. There no refund policy makes them untrustworthy. Follow a complaint to FTC. Federal trade commission.Super easy. Takes 2 minutes.This will help prevent stores from doing this to consumers.

What an awesome group of guys. They really go out of their way to help you find what you're looking…read morefor. Finding a vape store that isn't full of douche bags is always hard. I work really close by, so this place is super convenient and they are always very professional and helpful. The owner is a younger guy that obviously understands what customer service is all about. Him and his employees go above and beyond. You should give them a try, I bet you'll come back!! They have tons of flavors and good mods as testers...which can be an issue if the testers are a lesser unit than what you're using. I've referenced the style of personal service him and his guys give in my own meetings to my employees. That in itself should say something.

Nice clean store with a friendly and knowledgeable staff, nice selection of products at good…read moreprices. Definitely a go to for anyone looking at a new vape shop