Most Amazing Prices Great staff with so much delicious…read moreselection I have never seen such a nice clean store as well .. The customer service is 100% really good

Two Years of Loyalty Wiped Out - Zero Support Response!! I…read moream writing this review as a last resort because every other channel--in-store visits, phone calls, support emails, and even providing my information to HR--has resulted in zero follow-up. I have been a loyal customer at Vape City for two years, ALWAYS saving my rewards points. On March 22nd, I confirmed with a staff member in-store that I had a balance of over $200. I used a portion of those points for a purchase that day; however, when I got home the vape did not work and that is when all the trouble began. While the guy I spoke with eventually located my account after a call to someone else, the account has since vanished entirely. I am now being told the system cannot find any record of my phone number or my two years of accrued points. Please note they changed/updated their "systems". The Facts: Verified Balance: Confirmed in-store on March 22nd as being over $200. Due Diligence: I have contacted support, visited the store multiple times, and spoke with HR. The Result: No one has contacted me, and the only "solution" offered was a staff member telling me, "Hopefully they find your rewards." "Hopefully" isn't a business solution for missing funds. I have spent a significant amount of money at this establishment over the last 24 months, and I expect my account and the rewards I earned to be restored. I am looking for a manager or corporate representative to reach out and resolve this immediately.

What an awesome group of guys. They really go out of their way to help you find what you're looking…read morefor. Finding a vape store that isn't full of douche bags is always hard. I work really close by, so this place is super convenient and they are always very professional and helpful. The owner is a younger guy that obviously understands what customer service is all about. Him and his employees go above and beyond. You should give them a try, I bet you'll come back!! They have tons of flavors and good mods as testers...which can be an issue if the testers are a lesser unit than what you're using. I've referenced the style of personal service him and his guys give in my own meetings to my employees. That in itself should say something.

Nice clean store with a friendly and knowledgeable staff, nice selection of products at good…read moreprices. Definitely a go to for anyone looking at a new vape shop

I LOVE LOVE this place! They seem to be the only one in town…read morethat actually know about the productS. Each time i go in the sales person know their shit! Nothing is more annoying that the person your coming to for a fix or info doesn't know f**k all about the products the stor sells!! They are always so helpful and patient with me! They also have a rewards system that is always saving me money!! Best vape shop in Katy by a long shot!! I hate to have to go anywhere else!!

First and foremost I have been trying to quit smoking for two years. I entertained the thought went…read morein blindly thinking "Oh I'm going to go with a taste I know I like, sweet flavors". Nope! too embarrassed to admit I was wrong; I kept going back some times three, four days in a row. It's one thing for store businesses to push products but it's another one when you finally break down and tell him the truth that you're trying to quit smoking. When I told them that, they were absolutely the most helpful people! The narrative changed completely they not only let you taste the zero nicotine come to find out actually I'm not a sweet vape person, I'm a savory. The husband and wife team let me taste test the zero nic products and led me to a juice that I love! I am proud to say thanks to them I have not had a cigarette in eight days! It's all thanks to them, and my future body thanks them! Don't waste your time going to other places with possible harmful vape juices and products and people that are just pushing their products to make money. Go to a business that's top shelf in your needs with the education to back it up, Vap Militia is & their staff is exactly that, TOP SHELF! They will guide you to exactly what you want for exactly what you need. This will be my go to place from this day forward. Simply the best! Sincerely a proud new none smoker! World class top notch educated in the products they sell down to the very last details and law. Now let's forward 10 months of a non-smoker, and the things that I have learned from this family owned place. First and foremost is the knowledge that they have all their mods, tanks & cartridges, this part is important so I had purchased a mod from a different place that was leaking continuously it was just absolutely horrible. Went to my new favorite place and lo and behold. I just was able to change the tank along with the fact that I was able to get money back on my cartridges that were unused. This is it self saving me from having to purchase a new mod and tank. That is a huge plus. These people are so knowledgeable on their tanks, mods& cartridges of what everything in their store I am never ever disappointed. I am extremely proud of this. family owned knowledgeable place. It is my only go to place in Katy Texas, the customer service is outstanding it's above and beyond of what you would expect these people take extreme pride of their knowledge of their products, swaps availability on their mods that they sell, which is a huge plus so you don't have to buy a new mod when you just need a new tank possibly. It's just a wonderful wonderful family owned place. Very proud to refer this place to friends& family. I hope this review will let you at least check out the place get to know them talk to them about your needs or wants because they sell a variety of things also but it's just simply a great phenomenon educated staffed place.

My mistake. For almost 2 years I've been getting exceptional service when I visit here. I…read morereferred to the gentleman Jason, but it's Justin. Great service every time and great place. Thanks Justin!

Nice vape shop cool people. Hip place good prices. Overall I would definitely be backread more

Check em out So many selections…read more Lighters are awesome Great value Awesome ppl Check it out Great savings !!!

Josh is awesome, he knew exactly what to suggest for me. I didn't want a high, but a relaxation and…read moresomething to deal with anxiety and be able to take during the day also and still complete my task.. my job can be stressful and I deal with social anxiety , but he knew just what to offer and it helped me out so much.. He was highly informative and I felt great about purchasing the product because I knew it was a trusted brand.. Thank you Josh for your help and your pure kindness

Over priced and expensive cigars. Incredibly unfriendly in my opinion. Not a place I would return…read moreto.

The staff was friendly, knowledgeable, funny, and were refreshingly honest about the merchandise. I…read morestopped on my way home from a shopping trip last night and although it's a bit out of the way for me, I'll be back!

Complete trash store. Go anywhere else. They used to be ok and have good prices but not anymore…read more They sell the wrong item and refuse to make it right. Storefronts like this are the reason we might as well shop online. They've lost my business and definitely don't deserve yours.

Angela is amazing, great customer service. The store is clean, and has a great variety.read more

Great selection on items Smokers the jazz tip black and…read moremild is where it's at Check em out The best awesome Great !! They cool Visit Awesome great

This place doesn't keep listed hours. They open and close as they please. I've stopped by a couple…read moreof times during hours and they are long gone. Going to a more reliable place on Park Row.

Let's start with American spirits (celedón/money green) are IMPOSSIBLE TO FIND! We stopped at 3…read moredifferent stores before stopping at tabacco express and BAMM we found the celedón pack we live about 30 min away but will definitely be making this our GO TO spot from now on. 10/10 recommend.. Also the owner is very kind

we have been going to Tobacco Express for over 15 years and they have the best service and get to…read moreknow their customers on a personal level thank you