Most Amazing Prices Great staff with so much delicious selection I have never seen such a nice clean store as well .. The customer service is 100% really good read more

Two Years of Loyalty Wiped Out - Zero Support Response!! I am writing this review as a last resort because every other channel--in-store visits, phone calls, support emails, and even providing my information to HR--has resulted in zero follow-up. I have been a loyal customer at Vape City for two years, ALWAYS saving my rewards points. On March 22nd, I confirmed with a staff member in-store that I had a balance of over $200. I used a portion of those points for a purchase that day; however, when I got home the vape did not work and that is when all the trouble began. While the guy I spoke with eventually located my account after a call to someone else, the account has since vanished entirely. I am now being told the system cannot find any record of my phone number or my two years of accrued points. Please note they changed/updated their "systems". The Facts: Verified Balance: Confirmed in-store on March 22nd as being over $200. Due Diligence: I have contacted support, visited the store multiple times, and spoke with HR. The Result: No one has contacted me, and the only "solution" offered was a staff member telling me, "Hopefully they find your rewards." "Hopefully" isn't a business solution for missing funds. I have spent a significant amount of money at this establishment over the last 24 months, and I expect my account and the rewards I earned to be restored. I am looking for a manager or corporate representative to reach out and resolve this immediately. read more

Visited this store there was a guy there he didn't even greet me . Then I asked a question he just looked at me like I was speaking another language. Not friendly or very helpful ..it's a bunch of smoke shops I can visit over this one read more

This is my 3rd vape shop in the area since moving here about a month ago. None of the vape shops around carry the coils I need for my tank however the shop attendant took note of my coils and said they would get them stocked. Still waiting on that update - however the store itself is clean and nicely organized. read more

Went to Vape city and was pleasantly surprised with Bogo deals! The store is beautiful lit and clean. I've been to this location a few times before and I guess the sales people were still in training because they were not as informative as I would have liked. Angela was a sales person today and we were very pleasantly surprised with her knowledge and ability to answer all the questions we had. I will definitely visit this location again because of Angela. She was also super friendly and patient while I decided what flavor juice I wanted. read more

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Service is great. Helped me out very much. A wide variety of products. I'm extra happy with my experience here.

Wife grabbed me a bottle of juice three days ago, when she told me she'd paid $30 (!!) for it I told her she had been ripped off. Same size and brand, "Keep it 100" retails elsewhere for $11.99. No price tags on their good, - the store workers "check the price" on the computer. Went back in this evening (5 minutes ago actually!) and enquired about the same bottle - only now it is $37!! Avoid this place like the plague, buy your goods from somewhere honest and reputable, (with respectable prices!) read more

Vape City - Vape Shops Near Me - Katy, Texas

I always drive by on my way to work, I figured I would stop by, Justin was very knowledgeable of the products I was inquiring about. The store is big, clean, great customer service. Definitely will be back soon read more

Vape City - Kratom - Vape Shops Near Me - Katy, Texas

Bought four puff bars and brought them to Vegas with me and found out one of them don't work. Called them to ask if they can do anything about it and they said no I should've checked when I bought them like who does that? I wouldn't have gone through the hassle of calling from Vegas if I was trying to scam. Team and owner should learn how to service customers better. But then again they probably don't care cause their prices are way higher than other shops. 4 puff bars for $48 with a BOGO half off deal (originally $15 each). I only came here because it's 24/7 and close to my house so just beware people. Better test all your purchases in store. (: Update: 2 out of the 4 doesn't work. Oh and Brandon had a real attitude with me basically making me feel bad for not checking within their 6 hour window. And according to him it's illegal for me to buy them for my boss too so that's also my problem. read more

Found exactly what I wanted. Ashley was super helpful !!! Will come back soon they basically have everything you can think off ! From juices to Mods it's awesome read more

Vape City - Vape Shops Near Me - Katy, Texas

I appreciate it so much when a store does right by the customer base that they serve! As of this year (2020), I've found myself becoming a consistent customer at this location of Vape City, not only for the great customer service that I receive, but for also having the opportunity to purchase products of superior-quality at very reasonable price. While I have purchased similar products from other stores of this nature within this area, in my personal opinion, I feel that other stores of this nature pale in comparison when it comes to Vape City. They have a wide variety of products, and a great selection of products to choose from. Additionally, I appreciate the awareness and knowledge that the sales associates have with regards to the products that they sale and they've have been extremely helpful in answering the many questions that I may have. Special shout out to Sales Associate Justin for providing quality service, and making sure customers have a quality shopping experience! As I've once shared with others before, this location definitely has a repeat customer in me and here's hoping that they attain many more! read more

My wife got me some juice from vape city, it was a bit prices but great flavor. The tanks on the other hand, I would not recommend to my worst enemy. The staff told me that the tanks were the best on the market, at $75 each I decided to buy 2. Within a week I have gone back to the store 3 times because of the tanks linking, I was told then that these tanks were prong for this. If I was told this from the start, I would have never spent the money, then I was told that their was no refund., so they did replace it with another tank, and this one links as well....I spent six hundred on tanks and fluid, wow, not worth it by a long shot. I would not recommend vape city to anyone, and that's the truth told upfront. read more

I had a great experience at Vapor City. I received fantastic customer service. Marshale was absolutely amazing! She really maintained a higher-level of guest satisfaction by enhancing my experience. She provided a warm smile, friendly conversation, was knowledgeable and she thoroughly explained the products to me by giving me all the pros and cons. I am now a customer for life! ~ Manda read more

We stopped there to grab some juice and a vape and lemme tell you they marked the juice up wayyy higher than I expected 34.99?? Really.... And then I had a first time purchase 25% off and the guy was telling me it wasn't on my account when I saw it right in front of my face on the screen finally he just said alright fine and applied it ... like bro they're really just out there for the money... definitely recommend cloud chaserz or Pineapple Express great customer service and better prices. read more

I have mixed feelings about this store but will not return for devices . I went in twice and spoke to 1 person on the phone. It seems the product training is inconsistent EXTREMELY inconsistent and honestly I will not purchase another device from them again. I bought a vaping device one night upon choosing the color I was told they are all the same with the exception of color. However I later found out this was NOT true. The color schemes were to make a distinction between the 1st and 2nd generation models. The 2nd generation model has features I was looking for but was told this company doesn't offer them, has a longer battery life and has fixed a known leakage and condensation issue. The 2nd person I spoke to at the store was aware of these distinctions. I called the store 8 days after purchasing and spoke to Naomi. I was unhappy with my purchase and per the store was told I have a 60 day return policy if I was not happy . She said it is not true that they are the same. She proceeded to argue with me and not once tried to make the situation better. As I have seen on the manufacturer's website, visited other vape shops and was told on my 2nd trip that indeed they were two different models. If I were told this in the beginning I would have bought the 2nd generation instead of the one I purchased. I was seeking an exchange willing to pay the price difference. She told me they are the same, argued with me and said they will not exchange it. I would have been fine if she was at least nice about it and would have just purchased the generation 2 later. However at this point I will not even do that. As a matter of fact I will tell others of this experience. I expect their staff to be more consistent especially after visiting their website. Especially since they advertise this on their website "AMAZING CUSTOMER SERVICE THE VAPE CITY STAFF MEMBERS ARE KIND, KNOWLEDGEABLE, AND ALWAYS READY TO HELP. WE CAN HELP YOU DISCOVER NEW PRODUCTS, PROVIDE EXPERT ADVICE ON YOUR CURRENT SETUP AS WELL AS POTENTIAL UPGRADES! 60 DAY WARRANTY ALL OF OUR PRODUCTS ARE BACKED BY A 60-DAY MONEY BACK GUARANTEE. YOU CAN BUY IN CONFIDENCE KNOWING THAT VAPE CITY STANDS BEHIND EVERY PRODUCT WE SELL 100%" I really don't know who this Naomi girl is but she has made me never want to buy anything from here again. The 1st time I went in there I spoke to a guy. He was the one I purchased from he was very friendly and patient even though he didn't know they were two different models. Great customer service and so did the 2nd gentleman I spoke to on my 2nd visit. However Naomi who I spoke to over the phone was not only not informed about the difference of the two models but argued with me that they are the same. I don't think so TERRIBLE never buying from here again. I would have been fine if she at least tried to make it better but instead she choose to tell me something untrue on top of not making things right. Train your people consistently and you won't have problems like this since now I cannot trust product knowledge of the staff. I'm only giving an extra star because the two times I visited the store the staff was friendly and patient I will excuse the product confusion of 1 person because his customer service was excellent. However Naomi even if she goes to another vape shop and works there I will not purchase from her. read more

I needed coils for a novo 4, every other shop in a 3 mile radius has them for 16 to 20.00, Vape city wants 6.99 per coils, no discount for buying a 5 pack box, so 35 +tax for the 15 dollar coils. Mighta born at night, but it sure wasn't last night. Juice is fairly priced, just don't go needed any kinda parts, complete rip off. 100% + price increase read more

Employee knew his stuff and helped a lot! Super friendly staff and they have a huge selection of products! read more

FAKE SMOK BRAND SOLD TO ME. Been using my "rpm 40" for months and just found out it was fake from another vape shop. Super embarrassing. Doesn't even have the logo on the front like the real ones, should have done more research. No wonder I could never find coils to fit. DO NOT TRUST THEIR PRODUCTS read more

Vape City - Rpm 40 with no smok logo above the button. - Vape Shops Near Me - Katy, Texas

My first impression of vape city was very positive. The store has any and everything you could possibly be in search of. I was greeted by friendly faces and the staff were very knowledgeable of their products! I would highly recommend. Check it out if you get a chance. read more

Bought two "puff bar maxes". 2000 hits. Fake. One stopped working in two days. Went back to get a refund. Dude said a 12 hour refund window. When my friend who's a girl went he said 24... bit strange lol. I asked him if they were real and he told me they stopped making them but wouldn't admit that he knew he was selling fakes. Anyways don't settle for fakes. read more

Angela would not sell to my 22 year old son because he called to ask what flavors we wanted, I am 52 and Hubbie 64, they have a policy to not sell to anyone who calls someone! What the****! We sent him to get his dad some new stuff, ridiculous. Do not patronize this establishment! read more

I went to Vape City on Mason yesterday and was helped by Marshale. She was absolutely great and very knowledgeable. I will definitely go there again for the great service. Thanks Marshale. read more

Good prices and nice knowledgeable employees. Try it out or any of the locations. Also very bright inside, haha!

I bought a vape pin from them and the vape pin was not working and I called the store for a refund and they called me a scammer and told me if I come to the store for a refund they would have me arrested for saying the product didn't work and I would like a refund. read more

I give this place one star I was looking to purchase a new mod and I was asking questions about some of the mods to be told that she didn't know any information about the mods that I was interested in . I asked shelby was she serious and she gave me the nastiest attitude rolling her eyes. I don't appreciate the horrible customer service when I was just trying to decide on the product I wanted. read more

This place marks up their products INSANELY. I have been a big fan of Kratom for some time now. Generally, I buy 36 grams of O.P.M.S. Green Vein Maeng Da Kratom Silver at an Exxon Station literally two blocks from the Vape City store. At the gas station, a 36 gram bag costs $14.99. At Vape City, a 60 gram bag of the EXACT same product retails at $59.99. I didn't want to haggle during the pandemic, so I just left the store after being quoted that price. I called back to the store from my car and spoke with an employee named Preston. I was simply alerting him to the MASSIVE discrepancy in price between his speciality store and the rundown gas station down the street. I guess I hoped he'd make some attempt to match the price or maybe just that he'd become aware that his prices were outrageous and modify them. Either way, the dude's attitude was pretty much, "I couldn't care less, go on with your bad self and buy it down the street at the Exxon." So, I did. I went two blocks down and bought 72 grams of the exact same Kratom for $34.25 at a gas station. If Vape City had matched that price, they would have received all my business from here on out. I buy Kratom no less than three times a week. In these trying times, you would think a small business would want to draw in all the steady customers they could, but not Vape City. $59.99 is exploitative pricing. If I was new to Kratom, I wouldn't have known any better and I would have just paid it. It's just wrong. Most of the stuff in this store can be bought elsewhere for a reasonable price. With Vape City, you're just paying for a nice storefront and who really cares about that when the average Kratom purchase takes under 2 minutes? Shame, Vape City. Shame. read more

Vape City - Vape Shops Near Me - Katy, Texas

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This is my new vape shop. Open 24/7 is amazing. I'm able to stop before work or on my way home. Great selection of juices and MODS. Employees are very friendly and they will even let you try the juice before you buy it. AMAZING!!! read more