Horrendous service!
I was there before 8:30pm - well before the 9pm closing time. However, judging by the attitudes of person at the cash, it was as though I had committed a crime for making him and his staff work extra while they were cleaning up to close the store. The man at the counter was more concerned about his packing/cleaning duties than taking the order. After I placed my order (Fried Rice - Chicken with extra vegetables on the side), I asked him to change the order to Fried Rice - Vegetables with extra chicken on the side. My assumption was that the extra side order (for which I was charged $2.50) would come in a separate container. However, instead of explaining how the dish would be prepared, I was asked point-blank "what's the difference?". I don't know what the difference is but I would definitely know if I worked at a Thai Express restaurant. And even if I didn't, I would not be asking the customer that question! I would have still taken the incident kindheartedly but the attitude of the person was deplorable to say the least. But I was with my family so I decided to let it slide.
After the food was prepared (we took it to go since we could tell the people we overly anxious to close the store as they had already stared sweeping the floors and putting the chairs away), I asked the cook if he already included the chicken. He didn't bother to reply. So I asked him again. Still no reply as though I didn't exist. Finally on my way out, I asked the man who had initially "served" me and he replied in an annoyed tone that it's already included with the plate.
That's when I told him about the shitty service they just provided. His excuse was that the cook does not speak English. I am perfectly bilingual. So if the cook replied to me in French, I would have responded in kind. However, it was one horrible customer service after another. To top it off, I came home to discover that quantity of food is nowhere near what I have come to expect from Thai Express. In fact, my food was not packed in a regular Thai Express box for take out. It was served in circular plastic boxes even though there were plenty of regular branded boxes in sight behind the counter. Even the ingredients in each plate were minimal at best.
There are a number of other restaurant is one the same strip of road where the Thai Express is. Every one of them were full of customers on a Friday night. Except for this Thai Express which was completely empty. If this is the level of service your franchisee regularly provides, I have no doubt in my mind why most people decide to stay away from the store.
Obviously I am never going back there again. read more
