Worst food service experience in Lancaster ever!!! I came to visit my family in Lancaster this weekend for my sisters birthday dinner. We tried 3 different places, all were closed, so we settled for the Thai Cafe. I tried to place an order for my family on grub hub but it said it was closed for the day, I thought that was odd considering it wasn't even 6PM yet. Then I called the restaurant, I got an answer after a few rings and then was asked to hold. Okay no problem I can hold, I get it, I've worked in restaurants before weekend nights can be busy. So I waited on hold, and waited, and waited for 15 minutes and then was hung up on. I called back, no answer. Called again, no answer. Called a third time and just received dial tone. I thought they must've taken the phones off the line. I get it, I used to do that when I was overwhelmed by phone calls and had a priority of helping the people who were there in person first. So my father and I decided to go in to place our order. When we arrived the phones sure enough had been taken off the line. The woman behind the counter (short stature, long straight black hair, thick ghetto eyelash extensions) asked if we were picking up and we said we were placing an order. She said right now is about an hour wait, we said that was fine. Then she said to give her a sec she had to run something to a table and then she'll take our order. We waited 15 more minutes. No problem. But what happened next was ridiculous. After she finished she came back to take our order and I had made a joke about the phones. She then looked at me and with the most passive aggressive, petty attitude told me to hold on and she answered two phone calls while I waited to place my order. Wow. Okay. My bad, sorry for making a joke but don't Will Smith me. Also as a server you're supposed to have better people skills know they're going to say silly thing to try and be friendly. Also anyone with food service experience knows you help the people who are there in person first, they are your main priority. After 30 minutes of waiting we finally placed and paid for order. Now she said it would be an hour and 30 minute wait for food because she had taken two large orders on the phone ahead of us. Are you serious???? Okay whatever, we already ordered and paid with cash so unless we want to spend 30 more minutes trying to get a full cash refund we just had to deal with it. Besides it can't get worse than this right? Wrong. By the time we ordered it was already after 7PM. We went back home to wait. I checked to see what time the restaurant closed. They close at 8PM, she told us our order would be ready in an hour and 30 minutes when it was already after 7PM. How are we supposed to get our order if it won't be ready till around 9PM and they close at 8PM? Make it make sense. At that point just stop taking orders if it's going to take that long. And AGAIN, this is why you help the people who are there in person first. This whole disaster could've been avoided had she used common sense. So we go back right before 8PM to make sure we got our order before they closed for the night. Because had a feeling after the issues with this girl, if we got there after the closes we would've never received our order. She said we were early I told her yeah you close in two minutes she told us our order wasn't ready yet, I said no problem we'll hang out. Like she predicted we didn't get our order until almost 9PM and the order couldn't have been more messed up. I have an egg allergy. So for myself I ordered pineapple fried rice without the egg, I've never had an issue with this before I don't understand why this was an issue now. Anyone with basic food service knowledge would understand that if someone has an allergy they should probably double check with the kitchen before serving it to the person, because a death from a food allergy can result in a big lawsuit. Instead I received shrimp and chicken fried rice. WTF? Don't you think???That's someone with an egg allergy??? Probably shouldn't have chicken either because where doesn't the chicken come from????? THE EGG. I didn't even think to mention chicken because the menu didn't say anything about chicken it just said the entrée had egg in it. I'm not sure what happened or where it went wrong because I double checked with her before I received it and she said that she wrote it down correctly. Mine wasn't the only one, my sister's birthday order was messed up as well. I showed her the orders and asked her to fix it she said the kitchen was closed. I asked for a refund she said she wrote down exactly what I ordered. At this point my father and I were both too tired and hungry to argue. He said forget it, so we left and brought home the inedible food. We didn't eat, we just went to bed. BIRTHDAY DINNER RUINED. read more

My husband and I were there for dinner last week and our waitresses were phenominal. They went above and beyond even though it was a busy night. They were very accomodating and super friendly. Please give a shout out to Lena and Yza, they rock read more

I was taking my father out for dinner and found this beautiful restaurant. They're food was amazing, the servers where kind and my whole experience was great. This is my favorite Thai restaurant in the AV read more

Very upset I called to place an order and they completely rude I spoke to Katie She put me on hold and then somebody with a heavy accent picked up the phone when I told her what I wanted she said it would be a 45 minute wait. All I wanted was a soup but she was completely rude and didn't understand what I was saying finally Katie picked up again I asked her several times for the lady's name who picked up that had a heavy accent and refused to give meet her name .. shady if you ask me !! never ever ordering from here again customer service and first impression always counts read more

I love this place. I've been eating here for 20 years. The best place in the AV to eat Thai.

Food is usually good and I always leave a happy customer, until yesterday! This horrid woman named Pam had the nerve to talk back to me when she was the one that got my order wrong! From the beginning she was rude and wouldn't listen to what my party was saying. I'm not the type of person to write comments like this, but this woman really ruined a nice dinner out with the family. It's not my fault she is about sixty and working as a waitress, don't take it out on the customers! I had a long day working an actual job and wanted to relax some, but thanks Pam! You turned one of my favorite places into one I will definitely avoid going to. People like her should never work in customer service. read more

Bomb food and good customer service! The yellow curry was one of the best ice every had! It's right off of the freeway so a good choice when heading Home from the mountains to LA! read more

Great Thai food. The place is small. Expect lunch rush hour to be packed! 4 stars because the service can be slow...over all better than most Thai Restaurants in Lancaster. read more

Really good, delicious Thai food. Rated best Thai food in Lancaster numerous years. My personal favorite is the staple, Pad Thai with shrimp. My wife always orders Pan Woon Sen and is great also. Top-notch curry's also. Highly recommended! read more

Thai Cafe - Shrimp Pad Thai. - Thai Near Me - Lancaster, California

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We're have our usual selection: Thai Tea, Satay Chicken, Pad Thai, Chicken Paenang Curry, and Beef Red Mountain. The food is awesome...and we now have high expectations during every visit. They never disappoint. read more

Hands down my favorite Thai place in the AV. Service can be a LITTLE iffy at times, but the amazing food and huge portions make up for it. read more

I use to really like this place but, the last few times I've gone I left disappointed. I personally feel for the price, the portions are small and food isn't seasoned all that great. This is based on my last few visits and I've since found other places that are cheaper and give more food so, won't be returning read more

Food was great! Service how ever was not so great. We never got refills, we weren't allowed to substitute anything (even if we paid extra). I got charged extra for getting kids cups so that my 3 year olds wouldn't break their glass cups. The waitress made a big deal of me asking for a straw. If you want an amazing meal and don't mind bad slow service then dive right into this place!! read more

My husband picked up a to go order tonight which included my spicy fried rice with chicken. When I started to eat I noticed what looked like water on the bottom of the styrofoam container but it was oil. My rice was so oily it made me sick to my stomach. I took 2 bites. When I called and spoke to the manager and explained the situation all I was told was that oil is used to keep the rice from burning and the kitchen may have used a little bit of extra oil. I was not offered a replacement of my meal or even a reimbursement to the cost. I have eaten at Thai Cafe over the last 10 years and never had anything happen like this nor have I been treated like this before by their staff. I think it's time to search out another Thai restaurant that holds its customers in high regard. read more

The food was FANTASTIC! I had heard from a trusted friend that this place had amazing Thai food. We checked it out for a late afternoon lunch. The restaurant had a large party of 9-10 people and maybe 2 other tables when we arrived. It was our first time here so we were unsure whether we were supposed to seat ourselves or if a staff member would direct us to our table. It felt like it took forever before someone waved us from across the restaurant to a table at the front. We waited and waited for our waitress to get our order and finally, someone else, (perhaps the owner???) Came and took our order. We had shrimp pad Thai and Pad See Ew along with crab ragoons for an appetizer. The food did not disappoint! Portions were HUGE and the taste of all the food was incredible! We will definitely be back when we don't have a time constraint since timing here was an issue. read more

Second visit here. The food is so good! The service however is not. I recommend take out for sure.

I love Thai Cafe. I have been coming here for several years and the service is always excellent. In fact, my boyfriend and I come in about twice a month and the servers know our orders by heart! They have plenty of options for vegetarians such as myself! Definitely worth trying if you like that Thai food! read more

I used to come to restaurant quite often. I felt displeased, this happen twice since I been going recently. This time I got fed up. I know its a Thai restaurant and they have asian people working there. When I got there with my family, they had a waiting period. I asked how long was the wait. They told me 10mins. So we waited. So when a table open they gave it to a white couple that just came in. I was like pretty mad. I just wait a bit. And then another table opened and again they sat another white family .. When I was going to say something the waiter told he was waiting for another table to open.. The waiter is Asian.. I just up and left with my famliy . I dont plan to go back... read more

This is my second visit to this location. All I can say is talk about some great customer service!!! Everyone I've encountered was always friendly, polite and smiling; they didn't act like helping us was an inconvenience. The food was amazing and the prices are fair as well! I'll definitely be going back! read more

Holy cow!!!! I'm new to Thai food... this is the forth place I've tried.... excellent!!! Service, food, prices.... clean!!! Wait!!!!! And I tried the fried bananas..... what?????? This must be heaven because I have never ever eaten anything as perfect as this!!!! read more

Thai Cafe - Thai Near Me - Lancaster, California

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I had two dishes from the Thai Cafe yesterday. One of them was with beef - the other one was with chicken. The chicken was tough & tasted old like it was cooked a while ago. The beef was so tough I couldn't chew it. This restaurant used to be one of my favorites but I don't think I will be eating there again. The quality has really gone down read more

I see why this place has so many good ratings! First time here a few days ago, & won't be my last! Great food, prices, environment & service.. what more could you ask for? See for yourself! **5*STARS** : ) read more

Horrible!!!! I am so freaking upset I wasted my $30. I ordered the the spicy shrimp fried rice and fried shrimp. Rice is bland bo flavor at all and the shrimp was cold and doughy. Very disappointing. I would have rather went to Rubios for a fresher cheaper meal. This was ALL BAD!! PICTURES TO SHOW. Im writing this as I sit in my car after purchasing. read more

One of the worst Thai places I've ever been to. I went here a few days ago and the service was terrible and the food was worse. It had no flavor and was such bad quality and seemed like it was leftovers from the day before. So disappointed. read more

Best Thai in town! Big family style portions. So very tasty with so many wonderful flavors. Always giving extra rice if needed.

This is a good place to eat. Soup is tasty with crispy rice, but they ran out today. when ordering pricey combo fried rice with chicken, beef and shrimp they only give you 2 shrimp $$$. Otherwise a good place. read more

I love this place the curry is so yummy!! Also love the pad Thai and chow mein with egg rolls my fav!! Would def recommend my favorite Thai spot in the av read more

I just got take out so I can't speak to the service, but I got the pad see ew and it was delicious

Food and service was unusually unpleasant! Servers and manager attempted to refuse a polite request from a change or refund. No more words needed. Stay away! read more

Never again! I placed a phone order, was not told to drive to the back of the building for my pickup. The lady cashier is RUDE, when asked for a copy of my receipt she rolled her eyes as if I can't see. Asked about the online menu prices as they are different from what they actually are. She was once again RUDE while saying they never had an online menu but that's where I picked out what I wanted. As it was my first time at that place. I'll NEVER GO BACK TO THEM. I'd rather drive to Palmdale. read more

My family and I have been going here for years and it has always been incredible. They should definitely have 5 stars. First of all, they give you unlimited rice with curry, which I find wonderful! Most Thai places charge you for rice and refills. If you've had curry, you know that the tiny scoop most places give just isn't enough. I have had every curry and their all filled with great flavor. The green curry is spicy! Second, their orange chicken is the best orange chicken I have ever had. Anytime food comes up in a conversation, I am raving about Thai Cafe and their orange chicken. It's crispy, and they drizzle it with orange sauce after cooking it so it stays crispy. Third, they give you crispy rice soup and tapioca pudding for free and it's delicious! If anyone has anything bad to say about this place, they're probably the kind of people you get embarrassed to take to a restaurant. read more

Great food but make sure you get receipt and they add your total correctly short changed read more

I had never tried curry in my life before I tried their yellow chicken curry, and I have to say it's one of the most flavorful dishes I've ever had from ANY restaurant! Me & my whole family are hooked on this place. We always order the fried shrimp and veggie platter, and seriously of ALL the places in the Antelope Valley that offer fried shrimp, Thai Cafe HANDS DOWN has the BEST COOKED! Most places out here overcook theirs from my experience. Not to mention the dipping sauce it comes with is delicious. We always look forward to dinner here. Most of the time we place an order for pick up and eat at home, and it's always super fresh. read more

Worst service in the AV!!! Super long wait times for everything!!! We got up and left before we ordered, even if the food was good the wait and service so bad that good food won't make it better! They need to hire more help! read more

Their combo fried rice is the best! I also had their tofu finger plate and it's really good. I'd definitely will be back.

Love their Orange chicken. I definitely recommend this place. My son and mom love this place.

Love the yellow curry. I have only been once and ordered to-go. I would really like to try dining in and trying a few more authentic things on the menu. The staff was friendly and accommodating to my vegan requests. A little pricey, but good quality. read more

Slowest service I've received in a long time, and food was only mediocre. It took the waiter 15 minutes to bring me my check after I asked for it and I had to ask three times for the check. read more

I love Thai food. I used to go to my favorite spot in Fullerton in Orange County. Recently relocating to Lancaster I couldn't find a restaurant that I liked. Yesterday I ordered some food to go from this restaurant. I ordered Sweet and sour chicken, Rice, Chow Mein. I was very impressed. First of all I loved how cute the restaurant was. The staff was very friendly. Most Important of all the food is great!! My family will definitely be back! Thank you! read more

This is my favorite spot to get Thai food at, my boyfriend loves their orange chicken and my favorite go to dish is their Yellow Curry with chicken. If you have a cold the yellow curry is a great dish to get as it's sweet but has that kick of spice you need to really make your nose run. All of their dishes are great I've been eating here for years with my family and friends. read more