This place is so quaint and classy; so are the employee. The two ladies that helped me Georgina &…read moreMs Melanated Magic ( can't remember her name ) were pleasant, knew their product, and provided me with current promotional info. Although I did not purchase anything, I WAS TRULY SURPRISED IMPRESSED with their CUSTOMER SERVICE! , which most stores don't have these day! Bravo young ladies & thank you again! I'll be back! BamBam

I have been to this store on multiple different occasions for various help. First few times was for…read morehelp with my $420 pair of sunglasses and they either won't or "can't" help and refer you to some website. This time I was trying to return a pair of glasses I got for my dads birthday that are possibly the worst quality glasses I've held and they were over $300. My dad wore them for maybe 5 minutes in the kitchen and they refuse to take the return because "they are scratched" (they are not). Scam of a store don't go there!

Great customer service, and great quality frames that carry a guarantee replacement for any reason…read more I absolutely love my 2024 Mardi Gras frames.

I've had a pair of their glasses before and plan to get another very soon. I'm pretty picky and…read morethese are amazing! I went to the store to try them on and the lady there was really really helpful with everything I needed. She was extremely friendly and awesome! It's worth the money for these glasses. I got a bunch of compliments on the old pair I used to have. Looking forward to being a repeat customer.

Needed to have my glasses repaired, and brought them to Payrite Optical. They fixed the glasses…read moreeven though I did not purchase from them. Their service was same day. what a relief to have a place to bring my glasses and definitely intend to make my next purchase thru them. Thanks Matt and Sean.

This review is from years ago, when Arman was the owner( I think that was his name). He was…read morewonderful to work with and had the best prices. I still remember the service and looked them up and saw they were under a new owner. Will call and make an appointment and hopefully will be the same.

I love this store! Why does Yelp say it's closed? I got some amazing Prada glasses here--my first…read morePrada anything. My plan is to get Rx lenses for them; keep your eyes peeled for a review of my eye doctor. I appreciate the laid back, yet super helpful attitude of the staff. I took my regular glasses in for a quick repair, and the manager was happy to help. She was kind, yet honest, and told me what couldn't be repaired. Everything she said was echoed by my eye doctor. I love to pop into N3L just to say hi and try on sunglasses because the staff is fun, the music is fun, and the shades are fun!

Amazing customer service. Salina helped us today fixing my sunglasses. I am so happy to be able to…read moreuse my glasses again. She was so nice, helpful and FAST. Thank you Salina!!

If I could give zero stars I would. The customer service was horrible and not friendly. when I…read moretried to make a return they said I couldn't because I wasn't in my return window even though all returns are extended till Jan 31,2022. They wouldn't let me cancel an order I made with them and then when I asked when it would arrive they couldn't give me a day. Just rude people in general and had to drive a 20 minutes to return at another Macys Sunglasses Hut with zero issues. Go the Macys at Galleria.

I showed up at 8:07 on Saturday May 28, 2022. The lazy employees had already closed the store…read morealmost an hour early. Or maybe their store hours are wrong. One of the two.

Amazing assistance from the Store Manager Erin today repairing my Hybrid Check-In! Thank you!read more

Super awesome customer service from Chi and Angelo. Totally cool guys and got the job done…read more I brought in my 3 year old essentials trunk plus with some zipper damage maybe beyond repair and a slight crack on the side. I was thinking maybe they would give me some credit and I'll just buy a new one, I love Rimowa even though I felt it should have that crack from the first two months of use. But don't blame Rimowa, blame the airlines, they don't care even if you're the top status and worst because they allow me 70lbs per luggage and I fill it up, so too heavy perhaps. But anyways, Chi surprised me and said they are just going to replace it. Wow beautiful and an early birthday present for me 2/21! Angelo gave us a chinese new year gift as well, such another great surprise, and I'm the year of the snake! I work often in Dallas and will be back shortly. Now I will make it a point to buy at this store even though I live in Phoenix. Love these guys! Didn't get the gal's name, but she was very knowledgeable and professional as well! Be back soon!