I'm not sure I should discuss this or not but had a very bad experience with the last surgery I had…read morethere I was left permanently disfigured in my left eye and still unable to see and they weren't very concerned about it all in fact dismissive more than anything telling me not to dwell on it more or less.the disfigurement that is.

I was visiting our daughter from out of state when I acquired a Retinal tear…read more I called & got in right away. I have Parkinson's Disease which at times makes my ability to take a step difficult. The staff went over and beyond to place visual clues on the floor to help me get throughout the office. Their kindness & patience was beyond our expectations. I felt very comfortable and I'd even say my care was exceptional especially being that I'm not familiar with any medical care in the state.

Picked up some snazzy post care eyewear from Dr Choi! I didn't "want to" have to come in for a 2nd…read moreopinion on my retinal holes/tears/floaters/flashes but hey it's your eyes after all and better safe than sorry. Leaving here feeling really good about and confident in my previous retinal treatment with Dr Rostami. Kudos to him on his good work! However going forward I will be moving on over to this office. Here's why: *friendly efficient staff *very "dialed in" system here (very little waiting) *I was in and out of office in under 1 hour *Dr Choi has excellent bedside manner *Super knowledgeable about all areas effecting the retina and mine specifically *He put my big scary fears at ease *He explained things to me about the "trifecta" or perfect storm as he calls it in regards to my left eye. *This office also has a team of surgeons just like Dr Choi, season experienced and highly knowledgeable. *Dr Choi also discouraged me from Lasik with my left eye - too risky on that left eye. *Told me not to try and correct the floaters too risky Bottom line getting older sucks, being very near sighted sucks but at least I have Retina Specialists and Dr Choi in my corner! Feeling thankful! Should you choose to come here I know you're in great hands!

The Plano Office: The front office staff, MA/Tech, and Dr. Patel were all equally inept and…read moreuncaring. The front office staff were unhappy, unkind, and not receptive. They didn't even open the front window to provide patients with forms until AFTER 10-15 mins after we signed the sign-in sheet. Thankfully, I already filled out the forms online, so I only had to wait an hour. :/ After waiting an hour to be called back, the gal taking images of my eyes on the OCT machine didn't even wait until the light was green. It was mostly blue or red when she snapped a shot. The medical records gal was very unkind as well. She claimed some of my meds were not real meds because they were "just over-the-counter vitamins". When I told her 2 were treatment for severe Vitamin B12 and D deficiencies, she just said, "Oh". Not, "I'm sorry." Just, a callous "Oh". When we got to allergies, she claimed my allergy to a med wasn't a real allergy. So when I told her that that's what the hospital staff told me when I was treated for the allergic reaction to the med, I just got another uncaring "Oh". Dr. Santosh Patel was no better. He decided since I only have blurry vision and difficulty reading and making out details, but don't have light flickers or floaters, then there's no way I have a macular hole. This, BEFORE he even looked at the images of my eyes or reviewed my medical records. Then he belittled my Optometrist saying, "I can't believe he thought you had a hole in your right eye when you obviously have blood leakage". I told him, "I can believe it...because it was my LEFT eye he saw the hole in, not my right." When I asked him why I have bleeding in the retinal part of my right eye, he said it's either due to my diabetes or hypertension. When I told him I have neither. He said, "Oh, then there's no reason for the bleeding since you don't have either, and you're in perfectly good health otherwise." I said, "Really? Because I've had 13 surgeries, 3 in the past year and the most recent was my 3rd heart surgery, which I had a month ago. So do you think the bleeding might be due to any of my other health issues or meds, like Eliquis?" He said, "No, it's nothing to be concerned about. It'll resolve itself." Dr. Santosh Patel told me to return in 6 months to recheck. Not happening. STAY. AWAY. FROM. THIS. OFFICE.

Had eye surgery, was told if I have any problems over the weekend to call their number for the on…read morecall doctor, but there is no on call option. Tried every option, but nope, no on call option. Now I may need to pay for an ER visit. I wouldn't be so upset if they hadn't told me there was an on call option. Also, I was told to come in at 7:30am for surgery, but didn't get in until 11:30, long wait. Description says they treat everyone like family, but I don't think you'd gaslight your family like this, just feels crappy. UPDATE: Their phone system wasn't functioning properly and they fixed it on Monday. My confidence in them has improved to where I think I'm getting good care.

I've never had to wait so long at a drs office . 3 hours just sitting in the waiting room is…read moreridiculous. You need to take less patients if it takes you 2 hours past closing to see them all.

No problem with the staff or doctor. Just be prepared to spend at least three hours for an office…read morevisit. On the line to reschedule an appointment (at their direction...doctor was to be out of the office) and their office representative stated that a three-hour wait was not unusual. Maybe not unusual for them, but totally unacceptable and asinine. Office manager needs to read these reviews and realize that their system is broken.

1- The best doctor I ever met 10 stars for him,…read more 2- but unfortunately, the worst admin 0 (zero) stars. bureaucratic and very easy to say "you need to reschedule" Even if you come over from a different city. the patient is not first, maybe third. Rescheduling more than two times caused the injection effect to go away and my injected eye got worst. Now I have to start the injection over.

I have been coming to see Dr. Khetpal for quite a number of years now and before he moved into his…read morelocation on 121 in Allen. I basically suffer from a unique eye disease that Dr. Khetpal helps me to treat. I really haven't had any flair ups in awhile but I still visit with him regularly to monitor my condition. Every time I come in the Front office staff is always very friendly and then the technical staff who help run the tests are familiar with us and always ask how things are going and what we have been doing like vacations. And finally after running the eye tests and dilation I then see Dr. Khetpal and asks if I have had any issues and then we catch up on what we have done. But really pleased to have found him as he is one of the few eye doctors that can help treat my condition.

I brought my 93 year old mother to see Dr Khetpal for the first time at the Allen location. All of…read morethe staff were sweet and caring. Dr Khetpal was very knowledgeable about my mom's condition. He was very kind and pulled his chair up right next to her so she could hear him, as she is hearing impaired. My mother and I were extremely impressed with Dr Khetpal and the entire office. I highly recommend them.

This place is amazing! Wonderful and warm staff, who truly want to help you. Highly recommend to…read morefriends and family. Other practices need take notes on this facility, the compassion and care I received was a breath of fresh air. Thank you for taking care of me and giving me such a great experience!

From the owner: Elshatory Retina Associates delivers top-class care for vitreoretinal diseases affecting the…read moremacula, retina and vitreous humor. Here, we are driven by patient outcomes, and we work hard every day to protect and preserve our patients' vision to help them lead better quality lives. Locations serviced include Plano, Richardson, Dallas, Garland, McKinney, Frisco, Murphy, Wylie, Allen, Sherman, Rowlett, and Rockwall.

Dr Patel (Luv Patel, MD) is extremely knowledgeable, caring, and efficient. His ability to treat…read moreAMD with GA is impressive. The staff is efficient and friendly.

Little wait. Everyone is kind, friendly, professional. They even laughed (or, at least, pretended)…read moreat my corny jokes. Staff is efficient and Dr is thorough and answered all of my questions. Definitely recommend.

Yesterday was an extremely busy day at Alliance, so I had to park at a different building around…read morethe corner. Serious issues with parking here. But I got in a lot of extra steps for my daily count. I arrived a little early for my annual macular degeneration checkup - no change in over 2 years, so I'll keep taking Areds2 vitamins daily. The doctor goes by whatever her assistants inform her of, so if the assistants don't get it right, the doctor doesn't diagnose properly. Today I lightly mentioned a scar (I have had for 35 years) that has changed a shade darker. That was misinterpreted as I have floaters. They even gave me a printed out paper on floaters. So 3 hours of dilation and $250 out of pocket and a diagnosis of something I do not have. At least I got the photos taken so I can compare to my previous and best set. 3 star rating because of the photo quality. The assistants and support employees are very nice.

The last thing you want to hear is that you have to be referred to a retina specialist. Few things…read moreare more terrifying! However, if you have CRVO or BRVO (branch retina vein occlusion), this is the place you want to be! When someone tells you that you might have to have shots in your eyes for the rest of your life, you want doctors who really know their stuff! Dr. Mai and Dr. Bolesetti are some of the very best you can hope to find! Whether it's injections or surgery, they will fight hard to find you the correct solution! Plus, this staff is amazing! They will fight with "gatekeeper/ schedulers/ secretaries having a bad day" on your behalf! There's a lot that can go wrong with your eyes... from occlusions to macular degeneration to edema, to tons of diseases! Put your future vision in the right hands! 5 STARS! They couldn't be any better... and when it comes to your eyesight, do NOT trust anyone less than the very best!

Everything during my visit was outstanding. Doctor was very professional and did a thorough exam…read moreand explained everything to me in detail. Strongly recommend this facility and Doctor.

Just got a 1700.00 plus bill from these yokels, haven't been in over three months. I'm Medicare on…read moreUHC advantage, so guess there thinking I haven't reached my out of pocket? There wrong, spent a week in the hospital in August. So sorry, your inability to bill in a timely manner just blew up in your ass. Strongly recommend against a visit with this business. Never again. Total five visits over 7 months so billing me over 300.00 a visit after insurance paid them??