The Plano Office: The front office staff, MA/Tech, and Dr. Patel were all equally inept and uncaring.
The front office staff were unhappy, unkind, and not receptive. They didn't even open the front window to provide patients with forms until AFTER 10-15 mins after we signed the sign-in sheet. Thankfully, I already filled out the forms online, so I only had to wait an hour. :/
After waiting an hour to be called back, the gal taking images of my eyes on the OCT machine didn't even wait until the light was green. It was mostly blue or red when she snapped a shot.
The medical records gal was very unkind as well. She claimed some of my meds were not real meds because they were "just over-the-counter vitamins". When I told her 2 were treatment for severe Vitamin B12 and D deficiencies, she just said, "Oh". Not, "I'm sorry." Just, a callous "Oh". When we got to allergies, she claimed my allergy to a med wasn't a real allergy. So when I told her that that's what the hospital staff told me when I was treated for the allergic reaction to the med, I just got another uncaring "Oh".
Dr. Santosh Patel was no better. He decided since I only have blurry vision and difficulty reading and making out details, but don't have light flickers or floaters, then there's no way I have a macular hole. This, BEFORE he even looked at the images of my eyes or reviewed my medical records. Then he belittled my Optometrist saying, "I can't believe he thought you had a hole in your right eye when you obviously have blood leakage". I told him, "I can believe it...because it was my LEFT eye he saw the hole in, not my right."
When I asked him why I have bleeding in the retinal part of my right eye, he said it's either due to my diabetes or hypertension. When I told him I have neither. He said, "Oh, then there's no reason for the bleeding since you don't have either, and you're in perfectly good health otherwise." I said, "Really? Because I've had 13 surgeries, 3 in the past year and the most recent was my 3rd heart surgery, which I had a month ago. So do you think the bleeding might be due to any of my other health issues or meds, like Eliquis?" He said, "No, it's nothing to be concerned about. It'll resolve itself."
Dr. Santosh Patel told me to return in 6 months to recheck.
Not happening.
STAY. AWAY. FROM. THIS. OFFICE. read more