I have a small travel trailer that needed a new coupler and jack. I went to this place and was quoted a price. The work was done and I was satisfied with the work.,the final bill was about $100 more than was originally quoted. I didn't say anything about it (my bad) as I thought the work was done well and overall reasonable. When I arrived home, I saw that the trailer's left brake electrical conduit was hanging low. I inspected it, and found the electrical wiring to that side was torn and frayed. I called the business that night and left a message. The next morning I spoke with the woman at the front desk, told her about this and I that I didn't think that electrical wiring was damaged prior to having the coupler etc replaced. I asked her if I could bring the trailer back and have the mechanic look it over so we could figure out how to handle it. She said fine. As my work hours don't correspond well with this business (they are open Monday-Friday, 8-5; I typically work Mon-Friday 7-6), it took me a few weeks to be able to schedule time to leave work early. On Thursday Sept 6, I called and spoke to the same front desk lady. I told her I was finally able to get off work to bring the trailer to the business to have it looked at. I told her I could bring it on Friday Sept.7; she said that would be fine. So today I busted my butt to get out of work, drive home, hitch up the trailer, and drive to the business before closing time at 5. I arrived at 445. The front lobby was empty, and the owner heard the doorbell to greet me. Long story short, the receptionist had told him nothing about my situation (so he said). He said "this isn't the first time" that she had not communicated something with him. I told him they I was there, and pretty quick his irritation showed up. He started speaking much more loudly. He sat down and then asked again what I was there about. I told him the whole story, that the electrical wiring was damaged, that I honestly didn't think it was damaged before I took the trailer there, and that the receptionist had taken my call when I originally called to Report It and had also told me it was ok to bring my trailer back to leave for the weekend and have looked at next week. The owner was huffy, incredulous, repeated loudly several times "how could this happen?" I told him I didn't know, but repeated that I didn't believe the wiring was damaged prior to my business there. I purposefully kept my speech calm and specific and respectful. He became more loud and confrontational. He asked me how he would know that the damage had occurred at his facility- and in good faith, as I had been the whole time, told him I didn't know know for sure, but that I had not seen this damage prior to my business with his shop.,,After that he was louder and argumentative. I have no desire to get in a shouting match, and am not one to sit and be yelled at when I have taken appropriate steps to report a problem. So I began to walk out of the office. He yelled "well don't leave!" But I had seen his true colors and went out the door. I heard him cursing and slamming objects as the door was shutting.
Honestly, I don't know where or when the electrical wiring damage occurred. I specifically told that to the receptionist and to the owner. I was upfront about it.,But I do believe the damage occurred at he shop, and I calmly and professionally reported the issue.
The owner could have handled this differently, and thus would have earned a lifetime customer. He could have not been dismissive of his receptionist in front of a customer; (he could have a long discussion with her to see where their communication broke down);?he could have calmed himself down before displaying disbelief and anger; he could have entertained the notion that a problem really might have happened at his shop and not been arrogant in his disbelief; he could have even willing to calmly work with me on the issue to find a solution that was acceptable to both. I wasn't trying to scam him, I noted a problem and gave him an opportunity to help me. His attitude and language were unacceptable to me, so I just left. I have read other reviews about this shop and owner, and reviews are mixed. He has a good opportunity to review his business procedures and communication, and an opportunity to learn and practice basic customer service skills, if he desires to. Otherwise perhaps he is fine with not having repeat customers, and having yet again a bad review. read more