Texas Tool Traders is the place to go for tool repair. My husband has been a customer for years. This review is for his last repair. And we totally understand it could be all out of their control on receiving parts from who knows where due to plague this past year. We get it... to some degree. Although I'd there is an issue, call the customer.
Absolutely no customer service. My husband says they don't call when tool is finished being repaired. It's totally up to the costumer to come and pick it within a certain time after it's finished, or they will keep your tools. He thinks a couple of months. So a few weeks ago he remembered he had a tool here he needed to pick up. He dropped it off before he was to go into surgery. So going on 3 months now. Um, it wasn't ready, said couldn't get parts, waiting on parts, wasn't ready, etc.
Here we are to today deciding to drive by to check on his drill, find out what part is missing, maybe we could help locate it. Well what do you know, they are actually finishing the repair right at that moment.
4 months for repair...
What if he needed his tool to make a living during this whole time? read more