Giving one star for the business office part of West Texas Eye. They are the most incompetent…read morepeople I've ever dealt with in any medical office. Watch them on their estimates for services, question it all. They do some really bad math or are just plain deceptive. Now, for the Doctors and staff in the back. I have good experiences with them, all are professional and answer any question you have without being condescending. Very good at explaining things and helping you understand. Have seen two doctors here both with excellent bedside manner. If my rating was based on experience with them only. It would be 5 stars. They need to clean house in the business office and hire competent people. I spoke briefly with the office manager on my issues. All she could do was make excuses for her people. Not one apology that I spent about 5 hours total morning and afternoon in their office due to their incompetence. She claimed they couldn't get through to my insurance. Funny that in between my visits that day I called my insurance. I talked to a real person within one minute of calling. Minimal to no hold after getting through the automated system. But yet they couldn't get them. More excuses.

My experience with this clinic for a contact lens exam was extremely poor, primarily due to…read moreconsistent failures in communication and follow-through by the office staff. Timeline of Issues: 10/23 (Initial Exam): I was told trial contact lenses for my new prescription would be ordered. 11/6 (Follow-up): I returned due to persistent eyelid irritation. The trial lenses had not been ordered. The doctor agreed to call in a prescription for the irritation immediately. 12/3 (Prescription Call): I finally received a call from the pharmacy regarding the eyelid prescription. By this time, I had already successfully treated the issue using natural remedies due to the long delay. 12/10 (Current Date): After calling the office, I learned that the trial contacts were never ordered at all. This lack of action has left me without necessary contacts. An order is supposedly being placed today. Key Concerns: Failure to Order Trials: The primary issue is the repeated failure to order my trial contact lenses, which has severely impacted my ability to obtain my new prescription. Poor Communication: There was a nearly four-week delay in calling in a necessary medical prescription. Furthermore, the office staff rarely answers the phone, making follow-up difficult. Prescription Release: The office is currently refusing to release my contact lens prescription until I have tried the new one, but they have actively prevented me from doing so by failing to order the trials. I wasted over a month dealing with inadequate service and poor logistical management. I urge the clinic to improve its administrative processes and communication immediately.

Shockingly cold and uncaring doctor. Literally spent less than 5 minutes with us and did not allow…read moreany questions or concerns about medication being prescribed, but immediately said "you need a second opinion," said goodbye, and walked out of the room. Do not recommend him or this clinic.

I recommend Dr. Bradley to my friends every chance I get. It's so convenient to be able to get my…read moreeyes examined, and botox in one spot. Aside from Dr. Bradley being incredibly knowledgable and professional, his staff is always so accommodating and helpful. Furthermore, the aesthetics center offers Cool Sculpting which my husband and I have both tried and loved! So from eyes, to botox to cool sculpting, I wouldn't look any farther than Dr. Bradley.

Dr. Frazier is awesome! Nice staff, small office....great place to get your eyes…read morechecked........current, up to date equipment!! Christian environment!

First appointment went well 12/2025. Dr. Bradley was informative and I was excited for my surgery…read more The scheduling department was supposed to get my medical records and after several attempts, my eye dr got them faxed to them. I've called scheduling several times to check status on my insurance and all I get is voicemail, I have left several vm. Here we are in 04/2026 and still haven't heard anything. This was not how I thought my experience would go.

DONT GIVE THESE PEOPLE YOUR BUSINESS!!!…read more Dr Boothe and his attendant were very condescending to my questions and didn't take my concerns to heart, instead arguing with me. He gave me my reader prescription based on my age without even testing me. He tested my vision while my eyes were dilated. I told them I couldn't tell the differences, because they were all blurry but they assured me the prescription would be just fine. I was told to have the glasses made and if they did not work, to bring them back and they would test the glasses to make sure they matched the prescription, and would then issue a new prescription if the glasses were what they prescribed. I told them I'd rather have my concerns addressed now and not have to potentially go thru all that trouble, but they refused.

Dr Khater is amazing! He diagnosed me when another doctor missed. He saved my vision. I was…read morerejecting a cornea from a transplant and he could tell and saved it. Dr. Khater also just performed cataract surgery on me. I have had no pain or discomfort whatsoever.

Dr. Khater is excellent. His staff with whom I worked were completely incompetent. They have a…read moremagic answer for every question--"You must be suffering from dry eye." They say that even when Dr. Khater has just told you that you do not have dry eye. The billing people have no idea what is going on and insist that you are having a different procedure than you are actually having. I had cataract surgery and am having problems but cannot get past a staff member who tells me that it is normal and is just dry eye. It is unfortunate that I have to recommend that you go elsewhere because of incompetent staff.

Doctor has the personality of a doorknob. Unfriendly If I had not asked questions, I would have…read morenot information on cataracts and macular degeneration. They wanted over 400.00 for contacts that are available at Costco for 90.00.

Great service from reception to doctor. All very kind, down to earth. They treated my daughter very…read morewell and answered her endless questions without frustration.

Dr Boop and his staff are very nice and professional people. His work is complete and concise. His…read morepractice is eye care with specialties.

The second day I was back home on vacation, I got an eye infection. Yay! That's exactly what I…read morewanted as a welcome home gift. After going through a list of specialists that were covered by my insurance, Dr. Boop was the only person who could fit me in on the same day. The Good: He seems to know what he's talking about, and will answer any questions you have. He never seems rushed, and he was very thorough. He fixed my eye malady. The Bad: I showed up about 10 minutes late to one appointment and that had drastic effects. I ended up waiting for about an hour, but he still saw me. He did apologize about the wait. He scheduled 3 visits just to check on a routine issue. It was thorough, but I had to move some things around to make sure I could fit in all the visits. He's a bit long-winded. He definitely has a wealth of information in his head. Overall: He knows what he's doing, and does it efficiently. When in Lubbock, I'll definitely use him again.

Very educated individual. Answered all of my questions and took great care of me. Highly recommend…read morefor anything from Eye exam to just having your eyes looked at.

I had a great experience working with Samantha. I believe she might be an assistant manager. She…read morewas such a smart and friendly associate with great customer service skills. I think she needs a raise and a promotion! I was a bit nervous to try progressive lenses. I had tried them in the past and they were a nightmare before. Sam measured my face appropriately and explained the various options to me. I got new RX glasses and RX sunglasses in about 2 weeks. Both fit great and look great. I'm very happy w my experience. I also had an eye exam. It was at the end of the year so they were a bit busy. I ended up having to wait about 2-3 hrs to get through my exam. They have a remote DR which was unusual- but I found the associate who did all the eye exams to be highly proficient and very friendly and professional. The office was very clean - bravo! The remote eye Dr was very helpful and I liked the exam. My new RX is great and overall, I think this location and staff did an awesome job. I definitely come back again!

My daughter had and I appointment on 12/31/2025, she was very frustrated, with the pre-test tech…read moreshe was not friendly at all, she kept messing up I had to redo the test like 3 times. Then another young lady came in to help,she was not any help she did say she was also a tech, but I didn't like her attitude, her face showed a lot of frustration, then finally got done waited for my name to be called, the young gentleman said he was also a tech, I really wanted to walk out of Americas best,.I thought these other 2 techs were not friendly, but I have the young gentleman a chance. I was very pleased with this young gentleman he said he was also a tech very professional, very efficient, even apologized very friendly he explained every little detail how the remote exam works, started conservation very respectful. The front of the staff is great wonderful Hailey was great fast efficient, I just hope next year that young gentleman is still a tech there he made my day that's the only reason I didn't walk out cause of him, that's why I'm giving Americas best 5 star rating for the front of the staff and that young gentleman. Thank you for making my experience great