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    Texas Tech Eye Consultants

    5.0 (1 review)

    Services - Texas Tech Eye Consultants

    Eye exams

    Eye surgery

    Retinal imaging

    Eye testing and diagnosis

    Texas Tech Eye Consultants Photos

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    1 year ago

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    West Texas Eye Associates

    West Texas Eye Associates

    2.5(32 reviews)
    1.9 mi
    Available by appointment
    Certified professionals

    Giving one star for the business office part of West Texas Eye. They are the most incompetent…read morepeople I've ever dealt with in any medical office. Watch them on their estimates for services, question it all. They do some really bad math or are just plain deceptive. Now, for the Doctors and staff in the back. I have good experiences with them, all are professional and answer any question you have without being condescending. Very good at explaining things and helping you understand. Have seen two doctors here both with excellent bedside manner. If my rating was based on experience with them only. It would be 5 stars. They need to clean house in the business office and hire competent people. I spoke briefly with the office manager on my issues. All she could do was make excuses for her people. Not one apology that I spent about 5 hours total morning and afternoon in their office due to their incompetence. She claimed they couldn't get through to my insurance. Funny that in between my visits that day I called my insurance. I talked to a real person within one minute of calling. Minimal to no hold after getting through the automated system. But yet they couldn't get them. More excuses.

    My experience with this clinic for a contact lens exam was extremely poor, primarily due to…read moreconsistent failures in communication and follow-through by the office staff. Timeline of Issues: 10/23 (Initial Exam): I was told trial contact lenses for my new prescription would be ordered. 11/6 (Follow-up): I returned due to persistent eyelid irritation. The trial lenses had not been ordered. The doctor agreed to call in a prescription for the irritation immediately. 12/3 (Prescription Call): I finally received a call from the pharmacy regarding the eyelid prescription. By this time, I had already successfully treated the issue using natural remedies due to the long delay. 12/10 (Current Date): After calling the office, I learned that the trial contacts were never ordered at all. This lack of action has left me without necessary contacts. An order is supposedly being placed today. Key Concerns: Failure to Order Trials: The primary issue is the repeated failure to order my trial contact lenses, which has severely impacted my ability to obtain my new prescription. Poor Communication: There was a nearly four-week delay in calling in a necessary medical prescription. Furthermore, the office staff rarely answers the phone, making follow-up difficult. Prescription Release: The office is currently refusing to release my contact lens prescription until I have tried the new one, but they have actively prevented me from doing so by failing to order the trials. I wasted over a month dealing with inadequate service and poor logistical management. I urge the clinic to improve its administrative processes and communication immediately.

    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    2.8(21 reviews)
    0.3 mi

    I had a great experience working with Samantha. I believe she might be an assistant manager. She…read morewas such a smart and friendly associate with great customer service skills. I think she needs a raise and a promotion! I was a bit nervous to try progressive lenses. I had tried them in the past and they were a nightmare before. Sam measured my face appropriately and explained the various options to me. I got new RX glasses and RX sunglasses in about 2 weeks. Both fit great and look great. I'm very happy w my experience. I also had an eye exam. It was at the end of the year so they were a bit busy. I ended up having to wait about 2-3 hrs to get through my exam. They have a remote DR which was unusual- but I found the associate who did all the eye exams to be highly proficient and very friendly and professional. The office was very clean - bravo! The remote eye Dr was very helpful and I liked the exam. My new RX is great and overall, I think this location and staff did an awesome job. I definitely come back again!

    My daughter had and I appointment on 12/31/2025, she was very frustrated, with the pre-test tech…read moreshe was not friendly at all, she kept messing up I had to redo the test like 3 times. Then another young lady came in to help,she was not any help she did say she was also a tech, but I didn't like her attitude, her face showed a lot of frustration, then finally got done waited for my name to be called, the young gentleman said he was also a tech, I really wanted to walk out of Americas best,.I thought these other 2 techs were not friendly, but I have the young gentleman a chance. I was very pleased with this young gentleman he said he was also a tech very professional, very efficient, even apologized very friendly he explained every little detail how the remote exam works, started conservation very respectful. The front of the staff is great wonderful Hailey was great fast efficient, I just hope next year that young gentleman is still a tech there he made my day that's the only reason I didn't walk out cause of him, that's why I'm giving Americas best 5 star rating for the front of the staff and that young gentleman. Thank you for making my experience great

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    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses

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    Texas Tech Eye Consultants - optometrists - Updated May 2026

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