Dr. Jay Bradley and his associates have treated me like family for the last year. Not only is Dr…read more Bradley my ophthalmologist, but I visit the Aesthetic Center routinely for Skin Pen and botox treatments. With as much as I work, I enjoy spending my days off getting these treatments since the girls in the aesthetic center are so personable and fun to visit with. Furthermore, the entire staff is accomodating, and really bend over backwards for their patients. I was very excited when I learned the office made upgrades to start accepting American Express, which my husband and I really appreciated. I couldn't be more happy with the care I receive at West Texas Eye Associates.

Here I am again dealing with the incompetent business office at the Quaker location in Lubbock…read more If my insurance allowed me to go somewhere else, I'd be gone in a minute. These people lowball your estimate. They make you pay that up front. Then blame the insurance company when they send you a larger bill after surgery.. I paid up front almost 700. That was supposed to be what my insurance wouldn't pay. I questioned it heavily about everything being included. Oh yes ma'am he (Jason) says. These employees have been there long enough to know how estimates should be figured. Yet they lowball to get you to sign off on the surgery. After surgery I get another bill for 800 plus. There were no problems with my surgery to cause extra charges. Really bad business practices. If you have the option to use another place? Go there instead of here. The business office is inept. Incapable of treating people fairly. So deceptive. They are in no way being upfront with their patients about cost of services. Evidently their company thinks that is fine and encourages it. I have no problem paying my bill. I just expect West Texas Eye Assoc to be upfront about charges form the beginning. Oh and if you tune in to people talking in the waiting area, it's always packed. You'll hear many complaints. One lady and one gentleman were more than happy to share their experience with West Texas Eye business office. I know I am not alone in my experience.

Dr. Graham is amazing! He did a great job explaining my vision but also an eye disease I have had…read more Very knowledgable and friendly. The wait time is a little long but very worth it.

Doctor has the personality of a doorknob. Unfriendly If I had not asked questions, I would have…read morenot information on cataracts and macular degeneration. They wanted over 400.00 for contacts that are available at Costco for 90.00.

The most arrogant and pompous Dr. I've seen in my life. I will never accept an appointment with…read morehim again. Dismissive attitude over answers to questions he asked. Talks over you when trying to answer. Nonexistent bedside manner.

Shockingly cold and uncaring doctor. Literally spent less than 5 minutes with us and did not allow…read moreany questions or concerns about medication being prescribed, but immediately said "you need a second opinion," said goodbye, and walked out of the room. Do not recommend him or this clinic.

Dr Boop and his staff are very nice and professional people. His work is complete and concise. His…read morepractice is eye care with specialties.

The second day I was back home on vacation, I got an eye infection. Yay! That's exactly what I…read morewanted as a welcome home gift. After going through a list of specialists that were covered by my insurance, Dr. Boop was the only person who could fit me in on the same day. The Good: He seems to know what he's talking about, and will answer any questions you have. He never seems rushed, and he was very thorough. He fixed my eye malady. The Bad: I showed up about 10 minutes late to one appointment and that had drastic effects. I ended up waiting for about an hour, but he still saw me. He did apologize about the wait. He scheduled 3 visits just to check on a routine issue. It was thorough, but I had to move some things around to make sure I could fit in all the visits. He's a bit long-winded. He definitely has a wealth of information in his head. Overall: He knows what he's doing, and does it efficiently. When in Lubbock, I'll definitely use him again.

Dr. David McCartney provided excellent care. He listens to patients and checks out any issues they…read morereport. He shows patience and kindness. The staff also were very helpful and engaging.

Very educated individual. Answered all of my questions and took great care of me. Highly recommend…read morefor anything from Eye exam to just having your eyes looked at.

Dr. Ho is terrific. He's punctual and thorough. So many eye clinics schedule multiple patients at…read morethe same time and you're there for hours just waiting. Waiting here is minimal. Patient care is clearly their priority. I highly recommend him.

Sometimes there is a wait, even with an appointment. But, they are quite thorough and it is a more…read morerelaxing atmosphere than chain exam offices. The front staff knows your insurance and is quite helpful. The drs are professional and take time to answer questions. Would definitely return.

Dr Khater is amazing! He diagnosed me when another doctor missed. He saved my vision. I was…read morerejecting a cornea from a transplant and he could tell and saved it. Dr. Khater also just performed cataract surgery on me. I have had no pain or discomfort whatsoever.

Dr. Khater is excellent. His staff with whom I worked were completely incompetent. They have a…read moremagic answer for every question--"You must be suffering from dry eye." They say that even when Dr. Khater has just told you that you do not have dry eye. The billing people have no idea what is going on and insist that you are having a different procedure than you are actually having. I had cataract surgery and am having problems but cannot get past a staff member who tells me that it is normal and is just dry eye. It is unfortunate that I have to recommend that you go elsewhere because of incompetent staff.