Threw me out of my appointment and refused to fit me for contacts I've been wearing for 20 years…read morebecause for a period of time I was too poor to change my contacts on a regular basis. This is something I informed them of before ever making an appointment. Waste of time and extremely rude about my circumstances.

DO NOT GO to Dr. Adams. I got there at my specified time. Filled out the info. ppwk. and asked if I…read morecould use the restroom before the exam. They don't have one there, which I'm not sure is even up to code for a medical facility. So, I asked if I could run over to Walmart bathroom and I'd be right back. Dr, Adams barked "No! You're appt. will be cancelled!!" I said, in shock, "Whaaat? I have to use the ladies room badly, I will be right back." He told me he has 15 minutes per patient, those are the rules, no exception. I foolishly obliged because I was dropped off, was stuck there. The exam took a total of eight minutes!! He even told me I had 20/20 vision!! I asked, if that's true, why a prescription? No reply. I have terrible vision and wear glasses. It took me ten minutes to fill out the ppwk., and 8 minutes for the exam so, I guess i should feel "lucky" to have gotten 3 minutes extra of his precious time! hahaha! I tore up the worthless script and went to Moore Eye Center. Dr. Adams is a rude, inept "doctor". I have Never been treated so shabbily in my life!! Not even close.

Dr. Moore is the ONLY eye doctor that has thoroughly and accurately diagnosed my vision issue. It's…read morethe only time I have been able to see CLEARLY in my entire adult life.

It took them over a month to get my dad's glasses ready. They told us it would be two weeks…read more Staff is very nice, but this seemed an excessive amount of time.

my mother's appointment was at 850am in the Mineral Wells office. We were there at 830am, as…read moredirected, to complete paperwork before her appointment. We were told that the doctor was in his way. At 10am, we left the office without seeing the doctor because he STILL had not made it to the office!!! Her eyes had been dialated and everything!! I told them we would make an appointment with another Physician who cared enough to at least show up on time!! The last time we will use Dr Kerr!!!

It is the worst run clinic in the entire world. Absolutely stupid rules. The Family practice would…read morenot give me a referral for allergy testing unless I came and visited with the doctor since it had been a while the doctor had seen me. Its only allergy testing man!!!! How does it matter. I do not want to pay 35$ copay for just obtaining a referral and then pay bills for allergy stuff. Come on!! I despise that place.

Bought my eyeglasses elsewhere. The nose pads were out of whack and the legs needed bending for the…read moreframes to stay in place at my ears. The tech was so knowledgeable and efficient, the adjustment took less than five minutes. Better nose pads and legs bent perfectly, all at NO CHARGE! Will buy my next glasses here! HIGHLY RECOMMENDED!

They did a good job diagnosing me correctly and did so in a fast efficient way. Recommend these…read moreguys for sure!

Hi my name is Kayla and was hoping to get new glasses mine broke can you please send me frames you…read morehave to me

Went to TSO Granbury back in Dec for a contact lens eye exam. The staff was friendly but the low…read morescore is for how rushed and inaccurate the actual exam was. I've been wearing contacts for over 35 years so I'm very familiar with the process. As a result of the unthorough exam, the prescription given was incorrect. Since I had plenty of contacts remaining from my previous prescription, I didnt start wearing the new ones until late May. I called the office to let them know and request to exchange the unopened box for my correct prescription but was told they wouldn't and only offered to come in and pay for another exam and also pay for more contacts. Why would I do that if they couldn't get it right the first time? So onto finding a new dr in the area.

I don't know his name but the employee with the beard has a somewhat aggressive attitude. The first…read morepair of glasses I got were not the right prescription. They were way off. He proceeded to defend the error and was borderline argumentative and was rude. He's lucky I maintained my demeanor. When I had to go back a couple of months later because the arm came off he got snippy when I told him I wasn't paying for the additional frames as they were covered under my plan. I was told it wasn't a good place to go and I won't go back there.

I had a pretty good experience here! The staff were very friendly and helpful! Venna was so sweet…read moreand took great care of me. It can be more expensive than the promotions say but overall I will be back for my yearly exams.

This is the weirdest optical place I've ever been to. These people are not personable or nice…read more Made an appointment here over the phone a few days before, I walked in and there was literally one person working the entire store/optical center? The lady working didn't even introduce herself at all. We just started the exam immediately in a big open room. She didn't ask me any questions about what I needed or what I was even there for? She just said there was no doctor on sight and everything was done by Telehealth? Which I wasn't made aware of before hand at all. I stated that I've had extremely sensitive eyes to light my entire life and she gave me an "oh boy here we go this guy is difficult " look and acted like she had 0 interest in my eye exam if you can even call it that. She tried to take a couple photos of my eyes which I guess didn't turn out well or something? and told me that she recommended I go see a regular in person doctor instead of them. Which is absolutely wild to me. The whole event was a complete circus and waste of time. These people seem like they're more interested in selling you on the color and fashion of their glasses than completing a basic eye exam. They don't even have a Dr. who works there. Don't go here for an exam it's a complete joke. Their basically vision works with higher prices and fancy machines they don't know how to use. It's pretty odd.

GEORGIA!!! Remember her name. Because if you need someone there that truly KNOWS about their…read moreproducts, it is her!!! We actually had 3 people giving (Georgia) some other ideas (for my husband) along with her own. (Which were great! She is the one that picked mine out for me. She helped me see (no pun intended) what looked good on me and what would work best with my prescription (progressive lenses) I have NEVER had anyone help me the way the staff at WP helped me! This was my first and definitely won't be my last time shopping at WP!! I am SO GLAD I found this place! Georgia "bug" is AMAZING!!!

I came in on April 27th for a glasses and contact exam. My contact prescription had expired and I…read moredesperately needed a new one. Dr. Jordyn Flemons suggested I try a different brand and said she would order trials before issuing my contact prescription. I aggreeded to this and had explained that I was leaving the country in a few days and would not be back in Texas until August. I confirmed that my parents would be able to come into the store and pick up the trials to then send to me so I would be able to test them out, that way I would have the new prescription with the new brand and be able to do a full order and have them by the time I get back. It has been over a month with ZERO CONTACT. No emails, no calls and no updates. So on May 31 I called the store to check in...only it's not the store but a call center who said they have no way of reaching the store or doctor directly. They also confirmed what I already suspected, no order for trials was ever placed. Dr. Jordyn Flemons lied to me to my face about ordering this. She knew I was down to my last pair of contacts and knew how important this was. I've been waiting for over a month for something she never even did. What's worse is I would have been more than happy just sticking with the brand I've used for the past 5+ years. I asked the man from the call center (because can't ask the doctor directly) if I could just have the basic prescription so I could just order contacts, I need to wear contacts each day and at this point not going to have any. I wear monthly and have already overworn them. He said no. So Warby Parker charged me for a glasses and contact exam, gave me a glasses prescription, did all the things to test contacts and lied about actually giving out a contact prescription. What concerns me the most is the fact there is no way to contact the doctor directly, not even an email. I've been using Warby Parker since 2019 and will never order or shop with them again. I still want my contact prescription but they refuse to connect me with the store to even get what I paid for.