Today, June 30, 2026 was the first time in this office for an actual appointment and I must say…read morethat from the time I made the appointment two weeks ago to the end of my appointment today, my experience was outstandingly phenomenal. The Office staff is professional and courteous the CPO was also amazing and Dr. Stout was professional, personable and kind. I can't say enough kind things she was awesome.. The entire building is spotlessly clean well laid out and very comfortable. There's a huge selection of glasses and it looks to me like they make them on site . what I really love is this is a family run business and NOT a huge corporate conglomerate who could care less about you as a patient or customer but just in your pocketbook. My Service here was really epic and i will be a lifetime customer.

Had a bad experience with another eye doctor in town so after doing some research decided to switch…read moreto the Cheyne Eye Center. I arrived about 20 minutes early to my appointment and was greeted upon arrival and very quickly seen by the tech Bri, who was awesome! After doing some very cool and modern high tech tests. I was quickly seen by Dr Debesa who was also great and very thorough with the exam. Got me back into my correct lenses and I can see clearly again. 5 stars all the way!

Great staff and Dr Will is amazing. My husband and I and a couple of our friends all go Sawyer to…read moresee Doctor Will!

excellent care friendly staff. I would have given them a 5 star rating, but the wait was long and…read morethe chairs hurt my buttom and sciatica nerve in my leg. They need to get better cushioned chairs that can handle constant wipe down with antibacterial soap.

Dr. Moore is the ONLY eye doctor that has thoroughly and accurately diagnosed my vision issue. It's…read morethe only time I have been able to see CLEARLY in my entire adult life.

It took them over a month to get my dad's glasses ready. They told us it would be two weeks…read more Staff is very nice, but this seemed an excessive amount of time.

Do you love your eye support team? Well, I do for three reasons. (1) Medical staff are AMAZING…read more(smart, kind, efficient, & clearly love their workplace). (2) One-stop for all (contacts, glasses, exams). (3) Location in Benbrook is super close to I-20 at Granbury (I-377) with lots of parking. (4) Waiting room always has good tv shows playing or you can just pre-shop for frames or sunglasses while you wait. BONUS: The experience is so great that you look forward to it, & who can say that about medical visits :-)

My last eye exam/glasses purchase in Granbury was a disaster, very frustrating, and a motivation to…read morefind somewhere else. I looked at Benbrook/Fort Worth reviews and found De Grasse & Ratliff Eye Center - what a blessing! Everyone I encountered at De Grasse & Ratliff Eye Center was pleasant, assistive, and professional. My optometrist was Dr. Chad Carter. He took his time with me and was careful and thorough during the examination. He recommended and used lenses to demonstrate how the changes would impact my vision quality. While waiting to see Dr. Carter, I decided to review their extensive selection of frames. Mandy Roger-Gay, a Lead Optician, introduced herself and assisted me in finding frame options. My choices were made with her assistance before the exam (I knew I would need new frames as mine had broken). I have worn prescription eyewear for almost 60 years, since second grade. I have never had a more thorough and informative eye exam than the one conducted by Dr. Carter. I have never enjoyed more assistance and courteous service than Mandy's. Mandy took her time to measure for bi-focal lines carefully and made beneficial suggestions to ensure my new eyewear would provide me with the support I need to live and work with good eyesight. I am delighted I chose to drive the thirty miles to experience this level of friendly and professional service. I highly recommend De Grasse & Ratliff Eye Center, Dr. Chad Carter, and Mandy Roger-Gay for your optical needs.

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

Awesome customer service on both the optometrist side and prescription fill side. Caring people who…read morewant to ensure your eyesight is their first priority. Will be returning and moving family to this location

Yesterday morning on September 25, 2026, I went back to the South Eyeworks Group, located at 4631…read moreSouth Hulen Street right here in Fort Worth. For those people who don't know, South Eyeworks Group is the site of a well-established, well respected optometric center. On September 24th, the day before, I went there for my annual, comprehensive eye care examination. It's my yearly, vision wise ritual I started 11 years ago in 2015 after my successful cataract surgery. My annual exam went very well. Which always leaves me with a comfortable feeling of ease. Now back to yesterday, September the 25th. I had returned back to the South Eyeworks Group site at 4631 Hulen Street because there at the same site there is an adjoining eyewear shop section of their business where new eyeglasses can be purchased. I went there. I hadn't purchased a new pair of reading glasses in 11 years. Around 9:40 AM, I entered the glass door entrance to a space area that was a combination of an office work area and a large display section featuring many dozens of pairs of eyeglasses for sale. Within seconds of me entering the room area, a woman employee looked up from her desk and computer and pleasantly asked me if she could help me. I told her yes. I stated that I just had my eyes examined the day before. I continued on by telling her, that all went well with the eye exam, but I was still considering buying a new pair of eyeglasses. But first I had some questions I wanted to ask before I made up my mind. The woman smiled and welcomingly motioned me to come sit in the chair adjacent to her desk so we could talk about eyeglasses. Now I won't go into a lot of details about the informative discussion we had about glasses. But I must say, I enjoyed talking to the nice, amiable young lady sitting before me who's name I learned from her was Elida Rodriguez. She answered all my questions in a clear understanding manner. After I decided yes. I told Ms. Rodriguez that I was ready to buy a new pair of glasses there. With a smile, she excused herself, got up and went to gather up a number of eyeglasses that were in my price range. She soon came back with them. After I held, examined, and tried on some of the well-picked glasses that Ms. Rodriguez had chosen for me. After a few minutes, I picked out a pair of eyeglasses that I liked more than the others. And I purchased it. In closing, I have to say that the time I spent with Elida Rodriguez was time well spent. She was a joy to engage in a conversation with. She was a very pleasant, competent woman. And may I add, in my opinion, it's exceptional employees like her that are the cornerstones of successful businesses like South Eyeworks Group, Inc. Note: Elida, if you also reading this review, take care, I wish you well. Respectfully yours, Philip W. R. Fort Worth, Texas

Documenting as my appt moves along…read more Immediately greeted and checked in at the front desk. Waiting space is small, but patients were called back within 2-5 mins of signing in (8:35 appt time) Anna was very personable, answered my questions and explained along the way until I met with the Dr. Dr Lam continued the great care with my exam, very thorough and nice demeanor. Finished up with Marc, provided his card as he will be my contact for picking up my new glasses. Out the office by 9:10AM.

Dr. Dong and his team were professional and did every procedure to ensure my glasses were better…read moreand my thick prisms were perfect. As our area grows and more people move into the area, Dr. Dong will be very busy with new patients. Great job!

The staff and doctor all had such great customer service. I left the office impressed.read more

My husband when here & enjoyed his experience, so my son & I also went. They did all the tests, it…read morewas quick & easy. My son & I were both able to find glasses we liked. The glasses themed art in the office is great. The doctor & all of his staff were amazing. I think we found our new optometrist.

Been here several times. Be aware they will not tell you the eye scan is optional and will just…read morecharge you $39.00 for it without you knowing that it's not something you have to do everytime. I am sure it's a great test and worth it but letting people know it's optional would be the moral thing to do. Tried to order 2 pairs of glasses and they took so long to arrive but when the first arrived they did not pass inspection and had to be re order when the second arrived they didn't have the skills to cut them correctly so we're going to have to be reordered again. Frustrated by the experience but instead of apologizing they asked me to go somewhere else. Which I will gladly do.