The absolute worse service we have ever had with any provider!!!! I took all 3 of my kids to see…read moreDr. Mitchell on the same day. With my oldest I told him 2 times we were not there for a contact exam just a glasses exam. He completely disregarded what I said and continued with the contact exam. Then charged me the max my insurance would allow him to for it. With my daughter it was like he was trying to push for contacts which she has NEVER had them at all. Then with my youngest son the doctor did not know how and should never see little ones at all!!! He asked me to hold my son in my lap which was fine and I have had to do that with other providers. The issue was that without telling me or asking me he proceeded to try to put eye drops in his eyes. If he would have told me I could have held my son and help make it not so trumaic for him. Now he will be scared to death of eye doctors for years to come! Not only that but after my son has been wearing glasses he tells me that if it was his kid he would not put him in glasses. My son has seen 2 other providers that says he needs them. My son has about the same prescription as my daughter and husband. I couldn't image either one of them to go without their glasses so why did he think it was okay for my 4 year old yo go without glasses. The doctor tried to push his opinion on my husband and myself. Then seemed very put out that we still wanted him to get another set of glasses. This was the absolute worst experience I have ever received from someone who is suppose to be a licensed professional provider. You can get better service at Wal-Mart!

Just wanted to comment on the excellent service my mom and I received from this doctors office,…read moreeveryone was friendly and helpful, the office is so clean and fancy we loved every min of it:)

Slow, less than thorough exam, glasses were poor correction, extremely high price for everything,…read moreand to top it off, my glasses became increasingly foggy after less than two years. I cleaned them with their cleaning solution and cloth regularly, but the fog didn't come off. It was like putting on cataracts and got so bad that I could see better without them. The glasses actually impeded my vision! I will never go back there for an eye exam or glasses!

My mom came here for both of her cataracts and overall it was a pretty good experience. The office…read moreemployees and nurses were all really nice and the office itself is very clean and well kept. I really enjoyed their snack corner where they have a keurig so you can make yourself a cup of coffee and they had snacks and even fresh cookies at times too. It was a nice added touch. The doctor is very quick and you mainly deal with the nurses and office staff. For follow up they're pretty straight to the point and make sure you are healing well. From start to finish we had the consult, the surgery, the day after surgery check up, the other eye surgery, the other eye day after check up, and a week after that the last post surgery check up. I really liked the office and my mom has has no issues. There are a lot of negative reviews and I think if they went over the documents in more detail about the hazards of eye surgery they would have less bad reviews... but for us, knowing what this was going to entail? A great experience.

Our experience with Texas Eye and Laser Center was deeply disappointing, particularly given the…read morenature of the patient population they serve. Many of their patients are elderly and have mobility limitations, hearing loss, or not surprising, vision impairments, yet the staff often seemed entirely unprepared or unwilling to accommodate those realities. Throughout the exam process, patients' names are only used when they are initially called from the waiting room. Once a patient begins making their way toward the sound of their name, the staff member has often already disappeared around a corner or behind a door, leaving confused patients trying to figure out where to go. In exam rooms with dim lighting, patients are told simply to "sit here," but when they ask where exactly, staff make little to no effort to guide them physically or verbally. I witnessed an elderly patient who appeared very unsteady on her feet being cut off twice by the same staff member as she hurried a file to the front desk and then back toward the exam rooms. During the second pass, the patient lost her balance and barely able to steady herself with her cane. The staff member did not stop or acknowledge the situation. I understand the office can become busy, but this interaction created a clear patient safety concern. A fall could easily have occurred, potentially resulting in serious injury. The impatience displayed during eye exams was also surprising and frustrating. Patients were frequently interrupted before they could finish reading the chart, with staff members either blurting out the letters themselves or switching to a new line before the patient had completed the current one. For an ophthalmology practice, the lack of patience and awareness shown toward people with vision difficulties is difficult to understand. Unfortunately, while the exam office had serious issues, the surgery center experience was even worse. Everyone is entitled to an occasional "off" day, but when the same problems occur again just weeks later during a second surgery, it suggests a pattern of "business as usual" rather than an isolated lapse. The most troubling aspect was the front desk staff at the surgery center. The woman working the desk was consistently rude, dismissive, and unhelpful. She either would not answer basic questions or could not provide clear answers. Rather than assisting elderly or mobility-impaired patients, she remained behind her computer screen barking instructions across the waiting room, leaving everyone confused about who she was addressing. When questions were asked, she regularly interrupted people only to respond with variations of, "That's how we do it," which is not a meaningful explanation or acceptable patient communication. The communication and coordination throughout the surgical process appeared disorganized and inconsistent. Even staff in the exam office seemed aware of the dysfunction and expressed frustration themselves. One major issue was the lack of consideration for transportation planning. Surgery check-in times were not provided until the day before the procedure, leaving families scrambling to arrange work schedules, school drop-offs and pick-ups, transportation, and caregiving responsibilities with virtually no notice. This entire process reflects a significant lack of leadership and patient-centered planning. An experienced office manager should be able to establish predictable and accommodating procedures that better support the staff, nurses, doctors, patients, and their families. Just as importantly, management should ensure that front desk staff receive proper customer service and accessibility training so they can interact respectfully and effectively with a patient population that often requires additional patience, guidance, and compassion. There may be capable medical professionals working here; however, the overall patient experience is overshadowed by poor communication, impatient staff, and a concerning lack of empathy for the people they serve.

Dr kuykendall has a professional, caring attitude. Her…read morestaff is very efficient in their work and timing. They get you in and tested then dr comes in and does what is needed. They work as a team to get patients in and out. Many other drs test, sit you down, wait. Test something else, sit you down and then repeat again... till you have been there all day. This is my 2 nd visit, and brought mom in law. Great work with the doctor side of this office. Hands down!