My wife and I have been to many eye doctors in our lives and by far this is the best one we have ever been to! Dr Victoria Perez and her staff are always kind, caring and tells it straight. She truly cares about her patients and remembers details. Sometimes walking in, it just feels like family. The office is clean and always decorated for the seasonal holidays. I will trust her and her staff with my families optometrist needs and no others for as long they are in business and available. I don't want to highly recommend them because then everyone will go there and we won't be able to get an appointment so just know that they are the best! read more

Great service, knowledgeable and helpful to finding the best glasses to meet your needs. We were in for about 2 hours today looking at glasses. The selection was great and many brands of various prices were available. In addition many options of color, sizing and preferences were able to be swapped out. I just bought my kids glasses but won't ever return to target optical as I loved our experience and the helpful staff. I highly recommend if you need glasses and like variety, friendly staff and good deals. We had great customer service with Mr. Valadez, Thank you! read more

Dr. Victoria Perez is friendly and knowledgeable she is more than a optometrist she is certified by the Texas State Board of Optometry as a Therapeutic Optometrist as well as an Optometric Glaucoma Specialist. I would recommend her to anyone especially seniors. read more

Dr. Lopez and her staff are super friendly and professional. You do have to either get your eyes dilated or get an extra imaging, but it wasn't an issue and she was able to find somethings that other doctors have missed. So, I'm very thankful for her thorough exams. read more

Services decent the staff of someone friendly when I came to order in my glasses there was a mixup and then end up costing me more than what I was initially quote it went to another company and found out they have lied to me the insurance covered in my glasses with no problem read more

Dr Perez and her staff are fabulous. They have been so great to work with and I feel like my eyes are in good hands. Love this office

Went to TSO today to pick up my glasses that I have waited 2 weeks for and only one pair came in and the prescription was way off. I currently have no glasses because my former glasses were destroyed. Don't ask. Wasn't given an apology and was told my eyes 'would adjust' and blamed it on my stigmatism in one eye and made me feel like it was my fault. ITS BEEN THAT WAY FOR 30+ years and have never had an issue with the last 10 pairs I owned. I was close to getting into an argument with the tech and said, "No. This is not how it's supposed to be. My vision should be instantly corrected with these new glasses. I see better without them." She said she will investigate what happened and we will do another test on Monday, if the Dr can fit me in! Made me feel it was my fault...again!!! What?!?! I paid an absolute fortune for 2 pair of glasses!! I waited 2 weeks with no glasses only to receive one pair and the prescription was way off. I felt like she didn't want to deal with me. The customer service here is less than acceptable. It sucks. I didn't even get an apology and made me feel like a second rate bum. I go back on Monday for another eye exam, maybe. I want to cancel everything and get a refund. I'm disgusted with this place. I hope you get better follow up customer service than I did. If on Monday they sort this crap out and do something proactive without blaming me for the issue, I might change this review. But for now, I'm not impressed. read more

Today was my first time going into TSO. I was very nervous because I was taking my 4 year old daughter who I do not want to need glasses. Well the receptionist ladies were very friendly and the atmosphere was very relaxed. They worked very well with my daughter and they were very patient with her. When Dr. Perez came in she was very calm and sweet with my daughter. She has sense of peacefulness that she gives off. My daughter was very obedient to what the Doctor was asking of her. Over al this was a great experience. I will be coming back for yearly vision exams. read more

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I was in need of tightening my knockaround sunglasses and H‑E‑B next door didn't sell the teeny tiny screwdriver I needed. shantel (spelling?) kindly took a minute out of her day to help me out. I'll be purchasing my next pair of prescription oakleys from TSO because of her. read more

Dr Perez was great, very helpful, answered all my questions and fully explained her diagnosis! The staff was very friendly and helpful as well. This doc earned my business as a loyal customer. read more

I've been going here for a few years and the newest doctor/owner Victoria Perez is tops, and of course all of her staff is amazing too! I'm so pleased that whenever I've had to come besides a regular visit they are always make the time and address my questions and concerns. While it may have a chain name it's definitely top notch service for your eyes! read more

All the staff here are very professional and polite. We've visited this location 3 times in the past year for my daughter and husband. Dr. Perez is super thorough and communicates so well with children. My 8 year old daughter enjoys her eye appointments after being in Dr. Perez's care (which has never been the case). Check-in and wait time was fast, and we were in and out quickly. Would highly recommend visiting this office. read more

My two daughters and I ordered glasses using our insurance and still paid over $400 out of pocket. Waited 2 weeks for them to come in only to have the prescription be wrong for my pair. I left empty handed. Staff reordered the lenses and told me they would try to "rush" my order, but it would likely be another two weeks. In fairness, it took 9 days. I went to pick up my glasses for the second time only to be told I had the frames! I do not and never have had possessions of the frames. I asked for a refund which they said they would process in about an hour and a half when the doctor arrived. That was not accurate. Come to be told that they need to review their security tapes before issuing a refund, and that's "a process". They don't know how long it will take, but they'll let me know when they have some information. The staff stopped one step shy of accusing me of lying about having the frames. Unreal. Now I cannot use my insurance until TSO reverses the claim and I still don't have glasses. Do not use Texas State Optical on Bandera. read more

I went to this location for my annual contact lens exam. Everyone was extremely friendly and helpful! Dr. Perez was prompt, did not seem rushed and genuinely cared. She took time to answer all my questions. I ordered a year's worth of contacts and got a $200 rebate from the manufacturer. Plus since I ordered my contacts that day the office let me pick out a free pair of sunglasses (worth $140!). Overall it was a great experience and I would highly recommend this eye doctor office. read more

I'm going to see an optometrist not an MD. $215-275 for contacts, glasses, and eye exam without insurance, that's still RIDICULOUS! Some real doctors don't even make that much per hour. If I could give this establishment negative stars I would!! I wouldn't be surprised if the owner makes her friends write positive reviews for her. This place is a rip off and SUPER RUDE! They clearly just want your cash here and the guy at the front desk is whipped and mumbles, so that you can barely understand him. You can tell the person in charge is EXTREMELY CONTROLLING here. We went here initially and asked how much for a glasses and contact exam. The person at the front desk quoted us $120, which is about what most optometrists charge so we though it was fair. Wait times are long here and he could only schedule us in a week and a half, so we scheduled. They are super uptight about their practices here, but in a CONTROLLING AND INVASIVE way. They make you fill out paperwork online, which includes giving you their social security number. The form isn't well edited. I'm concerned about how secure and safe your information is. Most practices make you fill out paperwork in the office, but this one does it "online" to save time. Then they expect you to confirm your appointment 3-5 times online, over the phone, and via text message. It's EXCESSIVE. Maybe they have too many people canceling because they are SUPER shady and rude. When I first walked in the guy at the front desk said to stand in front of the camera to TAKE MY PICTURE. That's SHADY...I've never had that done before at the optometrist. He didn't even tell me what it was for. When my mom asked he gave some shady answer.."it's for security." Who knows what they do with those photos. The guy at the front desk confirmed what I was getting. To my surprise he now said $120 was only for an eye exam and no contacts!! Dr. Fortenberry was standing by the desk and followed up by YELLING across the room about what the prices were for contacts and YELLING in a CONDESCENDING way trying to explain that fitting contacts warrants an extra 100 bucks bring my total to $215-275 depending on how the contact fitting goes. I'm far from stupid..I know what an eye exam and contacts entails and the appropriate price for one. My mom and I have never seen such rude behavior from a medical professional, yet along YELLING. Who does that? Grow up! I know what I should expect in terms of professionalism because I'm training to be a medical professional. She calmed down a bit and brought us over to show why we would be paying over $200. She explained it quickly and it still didn't make sense because I've never had an optometrist try to explain to me what my money was going towards because HONESTLY IT's NOT THAT COMPLICATED. At most offices and eye exam with contacts doesn't need explaining. Most places charge $100-150. Thankfully, we called up a nearby optometrist and they were able to get us in for the same day and they said the upper end price for eye exam and contacts would be $160 max, but most people aren't that complicated and I'll probably be paying a less than $130. Anyways unless you want to wait forever for an eye appointment, want to be yelled at, pay ridiculous prices, be taken advantage of, and have your PRIVACY VIOLATED DON'T COME HERE!! read more

This was my first time visiting this optometrist and I'm very happy with the results 1. The staff is very friendly 2. They're quick and wait times aren't that bad 3. The staff assist you with making appropriate selections with lenses and frames I fully recommend this merchant. read more

I know this particular location had some issues in the past, but with the recent changes it is well worth the drive from Live Oak/Converse! I have been a patient of Dr. Perez's for the last three years and when she moved to this office I had to follow. She is so thorough and is more like a friend to me than one of my doctors. She is so loved that quite a few members of the staff left Vision Source and followed her too. I know it will take some time to fully revamp the place, but I think Dr. Perez is the perfect person to do it!! read more

I went here for an eye exam and contacts. The staff was friendly and overall great to work with. I would definitely recommend them if you are in search of an eye doctor. For the military family, they do accept tricare. read more

I took my 8, 7, and 5 year old here for their annual exams and had a great experience. We were able to get scheduled within a matter of days of our initial phone call. And I can not say enough how much I love the doctor here! She was patient with my children and was able to get all three of them to allow her to dilate their eyes which in itself is a very large task. My children all came out of the exam room smiling which was amazing seeing how their exams last year at a different doctors office one left literally kicking and screaming. I would definitely recommend this doctor especially if you have children. She posses the knowledge needed to adequately maintain the health of your eyes but the compassion needed to work with small children. read more

I had an appt here this week and had a wonderful experience. I had to take my 3 month old daughter with me. When she started to cry, Jake came in and calmed her (and me) while my exam was concluded. The staff is very accommodating and knowledgeable. I'm glad I found Dr. Fortenberry and staff at Texas State Optical Bandera to fulfill my vision needs. read more

I can't say enough great things about Bandera TSO and Dr. Fortenberry. Everything from the minute I walked in the door was great. Very welcoming staff, beautiful office. The equipment is all new and top notch. Dr. Fortenberry is absolutely great. She is so sweet and kind and has a great pleasant disposition. She spent a ton of time with me and made sure everything was okay. Jake helped me out in getting some lenses and he was awesome too. He really knew his stuff about optics! I can't possible recommend this practice enough. The entire experience was awesome. Five stars!!!!! read more

This eye exam is the best I have known. Thank you Dr Flower! Everything was explained to me clearly and I was treated with respect from the front reception all the way through to the doctor. Very personable and pleasant. All my questions answered leaving me with knowledge about my eyes. Just a great experience all around...this is not what I can say about previous eye exams I have had elsewhere. Thank you! read more

Wonderful customer service! Jamie and Matt were extremely knowledgeable and helpful.