Thank you Visionworks for my new eyeglasses! Like probably many others I started off at RCP eye care next door, and then walked to Visionworks to find a new pair of eyeglasses. They are conveniently located across the Quarry shopping center, and next to the Quarry Village parking garage. Compared to other stores, I think they have a really nice selection of eyeglasses from different price points and brands. The staff was really nice and were very quick to help me. After looking at my insurance, they pointed out a couple brands that were fully covered and explained all my different options. After choosing my eye glasses, they just took some additional information and in probably 20 minutes I was already out the door. I think my glasses only took like a week or so to be ready (super fast!), and they were absolutely perfect! read more

The following statement was shared with the CEO and San Antonio Retail Leadership on our experience at Visionworks -- "We are reaching out as a Customer who has received unsatisfactory service on several occasions! Our experience was at the San Antonio Location on Quarry. I placed an order at your place of service 1-2 weeks ago. I went to pick my daughter's glasses up and just for a pick up, I had to wait. The Optician at this Clinic was rude, clearly did not know how to multitask, and still made me wait just for a pick up when she was standing right in front of the dispensary. Just that same day, my daughter went to put her glasses on, and one of the temples broke off. We got a phone call today that the Visionworks Lab broke my husband's POF. None of y'all frames fit the needs of my husband. They're all terrible. When my husband called the Office back, the Manager, Aaron, denied my Husband a refund and requested we reach out to the Corporate Team for further assistance and support. I see that the Visionworks' Mission Statement and Policy states: "Visionworks offers the Love What You See Guarantee: a complete pair of glasses may be returned within 100 days of purchase. No appointment necessary, just head to the Visionworks you purchased at, and we'll help find you the perfect pair or give you your money back." We would greatly appreciate it if we received our full refund. As a former Optician and Optical Manager I was expecting better service and quality, same that I would if I was still working as one, however I was wrong. We did not feel welcomed at this Office and the Team seemed and sounded unhappy to work for y'all. We'd appreciate it if Management contacted me back with a more positive approach and that your Team be retrained on how to be a better Team for their Community! I will be sure to also express my concerns on Social Media about our experience so future Patients do not get the same experience we did". read more

The worst customer service ever. Very rude. No help whatsoever. Negative star. The guy there was very unhappy to be in his job and made it clear he really didn't give a flying fig about getting me anything but the minimum of service read more

This 5 star review is mostly due to the wonderful customer experience I had with John! He's helpful, patient, and kind... makes the whole process that much more enjoyable. This location is clean, neat, and never too busy, which is a great plus. read more

Will not be coming back to this location. The staff here is rude and obviously do not want to work. I was here to pick up glasses and I was greeted with a not so optimistic "hello welcome in". I understand you don't want to be here and neither do I. Clearly the staff needs training in customer service. How sad the office next door is amazing with their staff while the sales staff is poor. I've had one good experience which was when I ordered. Of course taking my insurances money gets me better customer service. The man working just needs to be fired, his attitude is terrible and seems like he hates his job. The woman working today seems to be trying but doesn't seem to be able to multitask. Wish the employees were better trained. read more

Vision doesn't work. I'm a female using my husband's account to post a review. The optometrist = Super duper nice! The eye exam and prescription = the worst I have ever had and I've been wearing glasses since age 9 and contacts since age 16. I told her during the eye exam, I'm seeing double vision. The optometrist told me to blink and I should be able to see because my eyes are fighting for dominance. After the exam, when I got my new trial pair, -5.0 for the prescription, and put them on, I could only see out of one eye. The optometrist moved on to the next customer already with an eye exam. I got scared and let her know I can only see out of one eye. She told me she would help me and rushed through a customer. She looked at my eyes again and let me know she didn't know why I can't see and that she would put the eye that can't see at a -5.25 to see if that works. We tried that and I could finally see but later I noticed nothing was clear close up at all. It was like I was blind and now I wear my reading glasses with my contacts all day just to be able to see otherwise it's like I'm blind. This is the worst prescription I've ever had. At least with my previous prescription contacts, I could see, but I had thrown them out to put in the trial pair. I went down days later to get my money back so I can get an appointment somewhere else with my insurance. They said I should have let them know I can't see. I told them, I didn't notice how bad it was until my husband drove us home. I told them I've never had a prescription this bad and that the optometrist needs to have her equipment seriously recalibrated! When I came in to get my money back, a teenage girl had finished her eye exam and was saying she still couldn't see and her brother was asking her how she could read what she saw earlier and she was confused thinking her eyes are just really bad. I thought to myself that I hope that young girl doesn't settle for having a messed up prescription like mine was. I made a new appointment for a completely different optometrist/business and have to wait wearing reading glasses constantly for 3 weeks now until then! read more

If I could give this place no stars I would. Recently bought and acquired by a new doctor and to say it has gone DOWNHILL is an understatement. Front desk associated are always nice but can't make up for lack of service. Had a 9 AM appointment that I was notified at 8:57AM was moved to 10AM, no problem. I waited in the tiny waiting room with standing room only for another hour until they told me the doctor was not coming in until the afternoon. Unacceptable regardless of whatever circumstances were happening. Do yourself a favor and don't waste your day here like I did. read more

My experience at this VisionWorks was excellent! Dr. Draper explained more about ocular health than any other Dr. has in the past and even provided valuable advice on how to deal with specific eye issues. He and all the staff were great and educated me on even the little things that most places just don't do. Thanks everyone! read more

Went here to pick out my new pair of glasses this past weekend. Great costumer service. Was able to get someone right away. Selena was very helpful in helping me pick out a pair of frames that looked great on me and worked with my subscription. She made sure I was informed of all the options that were available. I also received a great discount and that made it even a better experience. I will definitely return here for my next pair. So if you need a new pair of glasses I highly recommend Visionworks at the Quarry Village read more

Just want to share that I had a great experience with Visionworks on Basse. The staff was very attentive, professional, and overall very nice. They handled all the insurance portion in a very efficient manner. They even had my glasses ready for pickup within 1 week from the date I ordered them, when they have taken up to three weeks with other opticals. What a great experience. Highly recommended. read more

Exemplary Customer Service! My eye doctor first prescribed glasses for me more than four months ago. I had no idea how difficult it would be to find frames. I'd never worn glasses before. My family and I easily tried more than a dozen different locations with no luck whatsoever. We entered Visionworks in the Quarry with low expectations. What we encountered was a remarkable staff of pleasant, eager, and exceedingly helpful professionals. Kara V. helped me find lenses in less than five minutes. I was astounded. I had tried on more than 100 pairs since November. Working with Karla I found frames I loved and purchased in less than 20 minutes. This kind of professional customer service is beyond commendable, its wonderfully surprising. I am a customer for life. You should be too. Thank You Karla! Thank You Visionworks. read more

My family and I have been customers at this store for 3 years. NO MORE. I went in to order sunglasses. The pair I selected were over $400 and with insurance only $100. I gave them my eye prescription and selected the glasses. When I came to pick them up I could not even read the card right in front of me. I was told "this is what you ordered...distant vision lens only". Why in the world would I ever order that? $400 glasses I can't see out of up close??? To "fix" that it would cost double what I paid. An additional $100+. I felt duped and like a victim of "bait and switch". Caution...be careful of the words they use. Make sure it's clear what you are getting and not getting. We went from happy and great customers to NON CUSTOMER. read more

The best. Their two for 49.00 is the bomb. Raquel and John are the best. I'm in music biz so I love great frames. I love this place and been with them for 5 years. Personal and they are the best in town. read more

I've come here for four pairs of glasses over a 3yr period of time. Every time I walk through the door the staff greets me and ensures that I'm helped as quickly as possible. I've always been impressed with the wide range of styles and prices of frames. When I'm there shopping for frames I always ask for the salesperson's opinion as it is always hard to see what you look like and form a objective opinion of how the frames 'fit' your face and over all look. The quick turnaround on non transition glasses is sweet! I did not receive a phone call or any other type of notification when my transition glasses arrived and only found out that they were there because I called and asked. When I went to pick up my two pairs of glasses they simply handed them to me and did not do any type of fit check even after I asked. read more

This review is long overdue! Several months ago, my preschool-age daughter broke her glasses while we were on vacation in San Antonio. The staff here worked tirelessly and patiently to fix them, and entertain her and her twin brother in the process. The entire staff was so sweet, helpful, and professional. To top it off, they did not even charge us. This is a great store, and I would come here again in a heartbeat! read more

My family and I have Been going to Visionworks for a couple of years now . What a great team they have there . Robert , the manager is always eager to help, very polite and well mannered. The whole staff is the same . I'm very happy we found them . Convenient location because it's in The Quarry so you can hit the shops , grab a bite to eat or get coffee at Starbucks while there . Great location ! Great team!! read more

I would not recommend this store. It starts with the General Manager Zack Carlson. Based on my experience he clearly can not lead a team and is a lair. Poor customer service and communication. read more

Big sign in the window BOGO. I was so excited to take advantage of this offer, read the small print to avoid any surprises I had insurance, however as was explained to me, they will do whatever is "cheaper for the customer". So glad they had my best interests at heart. I pick out my 2 pairs and expect it to be around $300.00. Imagine when I am told it will be $635.00. Shocked, I asked if that is one pair of glasses for me runs? So, I asked the sales associate to take 1 pair off to see what it would be for just 1 pair. It came to $235.00. He went into a big explanation, as well as the next associate when I went back in asking for clarification. She had a long explanation as well, telling me I did well because they used my insurance. I am sorry, no amount of explanations will make me feel this wasn't a very misleading "sale". read more

Started off at RCP eye care next door. The optometrist Dr. Perez was excellent. She was Very thorough and explained everything clearly. Dr. Perez is very sweet and the receptionist was great also. The associate, John, at Visionworks was also wonderful. Overall very happy with my experience. read more

I have bought my glasses and contacts from here in the past and always had great service and quick turnaround on my glasses.writing this review now because my Oakley sunglasses had a screw fall out as well as the lense the screw was holding in place. I went in and a very polite gentleman,John I believe,fixed it in less than 5 mins and tightened up the other loose screws for me.he also cleaned them up for me! His was all done as a courtesy!great customer service I will definitely be returning when I need more contacts or new glasses. read more

I have been going to vision works for the past two years and I've gotten great service from your employee Yazmin, she helped me look for the perfect frames each time I have gone in. She's very helpful and friendly! Thank you for hiring such an exceptional employee read more

Great selection of frames and even better customer service. Larry V. was very helpful and amazing- delivered the true meaning of 'customer service'. He explained everything well, was patient and actually knew what he was doing. It's rare to come across people who actually know the products and what they're selling these days so, definitely check this place out. read more

Great customer service, I was in and out in no time. Yasmin really helped me out a lot. She was asking me questions to see what frames I like the most. She even helped me pick out both pair of my glasses which I love a lot. I just want to thank her so much for her outstanding customer service. She was such a sweet and helpful person. I highly recommend her at this location. read more

Great customer service. Got a really good deal on my glasses with a large selection. Everyone was very helpful and I am looking forward to picking up my new glasses soon. read more

sherise wad excellent!!!! Customer service is impeccable!!!! I love my glasses, Sherise provided great assistance with my selection

My glasses needed an adjustment because if I looked down they fell off my face. As soon as I entered the store, I was greeted by a friendly sales technician. She helped me immediately with no wait time! She took the lenses out and throughly cleaned inside the frame and each lense. She then did her magic with a heat gun and some special tools. When I put them on they felt fine to me, but she could see they needed a little more tweaking. She worked on them until they fit perfectly. She did all of this for no charge! I love Visionworks and I am so glad I buy my glasses from such a great place. read more

Worst customer service I have received from a eyeglass shop. Workers only cAre about there commission, bad experience

Recently visited this store to have sunglasses repaired and inquire about buying new glasses. When I entered the store it appeared there were three employees there and one customer. No one even looked up or acknowledged that someone had entered the store. After standing there for several minutes, I concluded that they had all the business they could handle. That model doesn't work for me, so I left... read more