Came here for my father's birthday and was greeted promptly. The wait was a bit longer than quoted, but the service made up for that. The food was great, the service was prompt and friendly. Super buzzy atmosphere, people really enjoying their dining experience. Grade: B+ (long wait). read more

Got on the waitlist before we arrived, which worked out perfectly because we were seated right away. We started with the bread and cinnamon butter -- really good, and the buns were huge. For my main, I got the California chicken with fries and veggies on the side. The fries had great flavoring, and the chicken was really good and flavorful too. The veggies were not the best though, they were still pretty hard so I couldn't really enjoy them. It was pretty loud inside, but the service was good overall. read more

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This place cracks me up. We had skipped lunch this day that we visited on a Thursday and opted to have an early dinner. Knowing that Texas Roadhouse has an early dining menu we popped in around 4:15 PM. There was already a 20 to 30 minute wait when we arrived. There were many guests sitting in the entry area as well as the outdoor mister area. Unfortunately, we weren't seated till after 5 PM, so we are unable to take part in that special early dining experience, which is not a big deal. But I'm actually shocked at how many people were there as the restaurant was full. We opted to order the sirloin and barbecue rib combo as well as another sirloin. Both had baked potatoes. We did not have any starters this visit. Our server, I wish I could remember her name, she was about 5'5" with long dark hair. I want to say Shelby, but I don't think that's right. She was very professional and friendly and cheerful when she came to the table. The meal tasted great as usual. One of the steaks was a little cooked under done. It was more medium rare than medium. We didn't send it back as we knew we would reheat it later that evening. As always, the rolls were fantastic. Our favorite part honestly has to be the garden salad. I don't know what it is, but it's so simple but really delicious. Definitely a lively loud environment. Looks like it accommodates large parties as well. Sports games are on in the bar. read more

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We always love TRH yet we don't ever leave a review but today we will! Last night we went in to redeem my birthday app and we enjoyed our time like always! My hubs got a burger for the first time ever and it was pleasantly juicy and tasty and the cook was on point! I got the lil steak bites and they were so good but they always are good. The cactus blossom was the best it has ever been and air fried so perfectly lol read more

Texas Roadhouse - Barbeque Near Me - Surprise, Arizona

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Came in for lunch today, we've been to this location various times service and food is always good but today the service was exceptional thanks to Woody, this man was hustling to make sure w egad refills on drinks, bread and was table checking so frequently that we felt as though we were vip. Woody an older gentleman was so attentive and was even cracking jokes with the kids. It was a a busy day in the restaurant but we never felt neglected. read more

Came here for dinner on a Sunday with my fiance. This place has been always busy. The food here is good they make it just rite, the steak rib eye was very good. The waiter Andrew made a better customer service, and he was nice and helpful. The service, the only complaint I have is when they ask me how many people I said 2 then they told me it would be a 10 to 20 minutes wait, then the girl came and took the other 2 people was behind me in first, I addressed that to the person at the desk that we were here first, she didnt apologize and was rude about it. I of course wasnt happy cause we were here first and I told her , she did not apologize she just say , once the girl come back will take us to be sitted. That's already a bad customer service because she did not apologize but she was being rude and gave me a look. I felt discriminated because for sure. Ambience here is like any other texas roadhouse decor and booth and tables is plenty. Tips for the girl at the desk when you walk in...she needs to have alot of training and fix her attitude for sure. I dont like to leave a bad comment but I felt like I got discriminated by taking someone else first and they had just got there and I waited about 20 minutes to get sitted, and she did not admit her mistake and didnt even apologized as well. read more

Texas Roadhouse - Barbeque Near Me - Surprise, Arizona

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The food was delicious, especially their chili!!! Suzanne (the waitress)here was very friendly and respectful. She tended to everything we asked for, and represented herself and Texas Roadhouse with exceptional service. Suzanne possesses excellent social skills and is such joy! read more

We had a large party of 19, 10 of which were children ages 3-14. We were sat on the patio which was perfect for us. Joey was our waiter and he was nothing less than stellar. He was quick, attentive, and friendly. Our experience was great because of him. Thank you Joey! read more

First time and last time at the Roadhouse. Ordered a cheeseburger that arrived raw inside and the burger wasn't even cooked enough to melt the cheese. If you can't cook a proper cheeseburger, you are in the wrong business. One star. On the other hand, our server was excellent and the ambiance was great. I paid for the burger, left a nice tip and felt lucky to leave alive. read more

Texas Roadhouse - Unmelted cheese and raw ground beef. Unacceptable. - Barbeque Near Me - Surprise, Arizona

We had a great meal here. Got there for the early dine special. Was sat in the bar area. Our server was great, friendly and good at her job. We both got the sirloins with loaded potatoes and a salad. Of course the bread too. And we were full afterwards. Had beer on Happy Hour as well. A great meal, couldn't fault it. Typical roadhouse interior with attention to baseball. read more

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We rolled in for my husband's birthday. He was craving some chicken fried chicken. Our waitress had a unique pretty name I forget. She has red hair, glasses and was so sweet. Food came out fast. My husband was given an incorrect order, but he still enjoyed his meal. We told her not to worry. Just letting her know as the menu items are simular and we thought sharing would help prevent it happening to someone else. She still got a manager whom we also told it was okay and my husband will eat it with no problem. We had arrived right after opening. My glass was covered in food, so they replaced it. Mind you we had just arrived and I hadn't eaten yet. I am celiac so no appetizers or bread for me. One kiddo had chicken with a sweet potato and one steak with veggies. Everything came out delicious. It was a nice treat hanging out together and celebrating with our busy schedules. Good food and excellent service made everything extra pleasant. They have a waitlist you can sign up for on their website. They also offer pick up. We had an unexpected surprise my husband's meal was less expensive than we thought since it was before 5pm. I suppose it pays to be and early eater. read more

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Great food! Great service! Great atmosphere! Would definitely come back and eat again.

Wife and I used to come here almost once a week until I had to refuse TWO ribeye's in one visit. That was about 6 months ago. Both were like shoe leather. Now the help there had always been awesome, tonight was different. Don't even know my server's name. Let's call her whisper. after we ordered we never saw whisper again, as a matter of fact after I got up and got myself the cup and box for wifey's leftovers whisper showed up and began clearing our table,we were still drinking our drinks! BTW my steak was more fat and grissle than meat. my sweet potato was supposed to be butter and brown sugar i got a whole lot of sugar so much it was crunchy. I always tip 25% or more if my wife wasn't with me I would have left zero. Enjoy your 15% whisper I won't be back to this restaurant. read more

My wife and I each ordered an entrée with a loaded baked potato as a side. A loaded baked potatoes did not come with the entrée and the server, Valeria, was super nice about it. She said they had just opened and the potatoes had not been cooked completely. It was a good 15 minutes before the potatoes finally arrived. I spoke with the customer manager for this location, Kelly, and was very disappointed in the way that she managed this situation. She gave all kinds of excuses and was very curt with her answers. I could tell she was put out with me. I said that we were paying full price for a meal that did not need our expectations. I would've thought there would've been some way. She would've tried to do a service recovery on this. She was Kurt and rude and a disappointment and an embarrassment to the Texas Roadhouse franchise. She just kept saying to me. I'm trying to answer all your questions. But her answers were quite inadequate. My wife and I love Texas Roadhouse's and we have been to them many many times. This is the only time that this had occurred with this particular Roadhouse so trust me, we are not down on the franchise. I'm down on the customer manager and the way that she handled this. By the way, this is the first one star rating that I have ever given to a restaurant ever. If she would've said, I'm very very sorry about this, but I'm happy to comp a dessert for each of you. We would've been completely happy and satisfied. The tip would have more than covered the cost of the desserts. As it was, I could not justify leaving any tip whatsoever, which made me sad because Valeria is an excellent server, but I know that tips are often distributed among the staff. I'm sorry, TRH but you blew this visit and have no idea at this particular location what service recovery is. read more

So my family took me out for a birthday lunch on a Sunday. Just a few minute wait for a table. When we sat down and the server came to get our drink order, I mentioned receiving an email regarding getting a free cactus blossom for my birthday. He said okay and asked to see it which I showed him and he didn't even wish me a happy birthday. A bit rude, but whatever. I'm a grown up but my family decided that this was the place they wanted to celebrate it at so it could have at least be acknowledged. Anyways, the other place that also serves the onion, has the superior one. Food was average this visit but at least the ribs were done properly and of course the rolls were a hit. Server was pretty scarce, he never checked back for drink refills or anything. Oh and the server didn't bother to tell us how to remove the cost for the cactus blossom off the ticket. He just dropped it and bolted. We had to flag him back down to show us how to do it on the table kiosk. Gee, thanks guy! read more

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So it's Thursday and the place is packed ?? Surprised ?? So ordered the 20 oz steak cause they don't normally over cook the bigger steak. This time it was super under cooked. Had to send it back. I have one pet peeve. I like to eat with the family. So told the manager I wasn't happy cause now I have to eat later while everyone one else eats. The best she could do for this inconvenience was give me a 10 dollar credit ?? I'm not cheap but if you mess up the meal , my personal opinion is you shouldn't pay for it. And Texas road house isn't the type of place that reads the yelp reviews, that I know of so far ..all you yelpers think twice before coming here , cause even though we return from time to time we only went to this place again because we had to use a gift card. read more

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We went to Texas Roadhouse last night and it was busy but we only had to wait about 5 minutes for a party of 5! The food came out decently fast and the portions were huge!! What made this dinner over the top though was our server Suzanne. She constantly made sure we were doing okay and I never had an empty water or soda cup without us even having to ask. She was such a joy and sooo sweet!! Seriously one of the best servers I've had. Suzanne was on top of it the entire night and was so kind to us it made our night. If you ever dine at this establishment and get Suzanne as your server you will be in good hands! read more

Busy Friday night. Put our name on wait list to help get in Very loud once seated so hard to have conversations. We had the fried onions and the rattle snake bite appetizers which were ok. The bread rolls and cinnamon butter was our favorite. Our table had 314 ounce ribeye steaks. Two were medium, rare one was medium. Two of the steaks were buttery soft and easy to enjoy. One was too hard to cut and the marveling was more like sinewe. The one prime rib at our table was only average. We probably would choose a different steakhouse next time read more

KAITLIN P. Was the best server ever! Attentive and friendly but not over bearing. Thank you Kaitlin P for a job well done! Of course the food is always delicious and way more than one can possibly eat! Left overs! read more

Brought my son out for his birthday. He ordered well done and it was more pink than my medium steak. The two Ribeye* 12oz & Ribs that my older son and I got were about half fat if not more. Sent my younger son's steak back and it came back burnt on the outside and had no change. Server was still great. Other front end staff was great also. Kitchen staff needs retraining. read more

Texas Roadhouse - Ribeye* 12oz & Ribs Green Beans - Barbeque Near Me - Surprise, Arizona

We were supposed to go the brunch for our daughter's birthday then we got a text saying she felt like staying in and asked what we wanted from Texas Roadhouse. This review is for takeout. I ordered Chicken Critters with seasoned rice and green beans. My husband ordered a Bacon Cheeseburger, one daughter ordered Chicken Critters with fries and broccoli and the birthday girl got a Cheeseburger. The burgers came with fries and toppings on the side. Issue: no utensils even she asked was included. My rice and green beans were tasty. The chicken critters were almost dry but okay. They included 2 bags of rolls and their delicious butter. read more

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What time will you come to this location, there's always something wrong. Last time the AC was out for the entire restaurant this time it's out for the front waiting area. When front desk was informed, they said it was on, but there is no air flow in that room with informed again they said they know and just to deal with it they have people sitting in that room for over 15 minutes when it's 100° outside when you get inside half the tables are empty so there's no sense in why they have people waiting in the heat instead of just seating them. read more

Excellent food! Had the $12.99 special menu and the pulled pork was very good. Food served pretty quickly and delicious. Waitress, Maddy, was perfect. read more

This particular Texas Roadhouse is fantastic. Great food, very friendly and efficient service, and nice atmosphere.

Cold cup of chili, canned green beans that were gelatinous, and meat so salty it was inedible. Worst food I can remember eating in a long time. I can't for the life of me imagine why it's so busy. We had a gift card so we went here to use it... our first time will be our last time. I didn't even want my wife to give it to our dogs, but she felt bad throwing it all away. I got sick and threw up when I got home... at least I feel better now that your food isn't in my stomach anymore. Loud, salty, dirty (our table wasn't even cleaned) and we were still charged the full amount after telling our waitress about how bad it was. If I could give this place negative stars I would. read more

They have a sign up front that they are a training store, but from my experience, someone needs to come in and do some refresher training here. Full disclosure, I was a dining room manager for Texas Roadhouse for 5 years, so I look at this with different eyes, but the restaurant needs some TLC. As you can see in the pictures, they have a lot of booths with huge rips in them, as well as a lot of the tables are worn on the edges and need refinished. Our service was really lacking. We were told it was a 5-20 minute wait, which is a huge time frame, which was fine, as we got sat in around 8 minutes. The problem ended up being that our server took approximately 10 minutes to greet us, to the point that we had to get up and ask who our server was. After he took our order, we maybe saw him 1 more time. My water and my wife's tea remained empty most of the experience. Our appetizer, potato skins, came out excellent. The lunch was, just ok. My wife loved her filet salad, but my chicken tenders came out hard and overcooked and as you can see in the picture, the chili came out looking like it sat in the heat window for a long time... I suspect this was due to them bringing out the chili as an app and I asked that it come with my entree, which is what I told the server when he specifically asked that. My son ordered the kids tenders, I should have caught it when the server asked which 2 sides he wanted vs which 1 side, but the server rang in an adult tender. Turned out ok, since it gave us leftovers, but still, it is important the server listens. Normally a manager stops by the tables, but this time they did not. Overall, I will still come back, but this restaurant needs a lot of TLC and maybe a refreshing training with some of the staff on what makes their motto Legendary food, with Legendary service, because this was Legendary for the wrong reason. read more

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Just ordered takeout and ordered medium , this is definitely rare and ruined my appetite! Disappointed. This looks like it was thrown on and taken right off. I ordered the 11 oz sirloin too. No flavor on the steak read more

Texas Roadhouse - 11oz Hand-Cut Sirloin* - Barbeque Near Me - Surprise, Arizona

Daughter spat out the chicken because it was "chewy" only to see that it is pink in the middle. Please check the cook on your chicken read more

Texas Roadhouse - Pink center chicken - Barbeque Near Me - Surprise, Arizona

Well this is an unusual experience. So we had one waitress take our order, another deliver salad, a different one bring our meals, a fourth bring an incorrect drink and the fifth that really did nothing. I had ordered a draft beer and after 15 mins I went to the bar to retrieve it. I was initially told that the bar didn't have Dos Exis or Kilt lifter on tap. When I got to the bar, I found that the bar did have kilt lifter and the tender was nice enough to switch it. About 10 mins later a.coors light was delivered. The food was good, but the service was confusing. I know they all can't be Kays (a fine waitress) but it is hard justifying a 20% tip to one guy that did hardly nothing read more

Good service, good food and always a crowd. Go early to get in faster. Steaks are excellent!

I usually have the specials. They have a good variety of specials that are worth the price. Gets a little annoying when they gather the staff to sing happy birthday! read more

Cold food OMG waited one hour and 30 mins for cold food unbelievable our whole family totally disappointed would not recommend

This place has been hit or miss. I still look forward to coming here because of my experiences at other Texas Roadhouses . So I'm going to just combine my last 3 visits into this one review since they all pretty much are the same Service ...average at best. Good luck finding your server aka Casper the friendly ghosts . Pretty much no matter who the server is. Bread basket goes empty glasses go dry ( water beer soda it doesn't really matter) and the bill at the end of your meal is a chore to find in itself. This is pretty much what goes on every time I come here. The good news, the food is still good. read more

The greeters at the front desk especially the young plump size woman she is very rude it got to the point where we just had to walk out we didn't even stay to eat there that's how rude that woman is she's a young girl maybe early 20s at the most at this point we will never be back I give this place a zero in a thumbs down we won't waste our money at this location anymore read more

First time eating here & can't wait to go back. Food and service were great! Dustin, the manager came over to our table to personally welcome us and Anastasia our waitress was helpful with menu suggestions and constantly checked on us throughout the meal read more

Amazing food and great service the night we were there (a pretty busy night) a bunch of the girl workers danced to a song it was really fun

WOULD RECOMMEND TO EVERYONE!!! the service was amazing and the whole restaurants vibe was amazing! they refilled our water every single time it got below half, without hesitation! more than that, they had our food out within 15-20 min, considering we ordered 2 appetizers, 2 baskets of rolls, 2 full meals, with two sides each. they were beyond our expectations! was sad to see they had so many one star reviews! don't hold back from coming here!!! special shout out to our server Amanda! she was amazing and not only stayed on top of refills, she was beyond nice! read more

Super bust Thursday night on the later side for dinner. Used yelp to get on waitlist which was on point. Once we were texted it went a bit south- seated in bar area, never offered rolls, 10 minutes till we had a waiter ask for drinks. After that we actually had to ask for rolls after our order was taken. Food was good. Then 23 minutes to try to pay bill. Kiosk was circle of death. Sadly we came in for my birthday never asked if it was a special occasion.... Just wasn't the best TRH visit. read more

What a bad experience at the Surprise location, My family being going to Texas Roadhouse for years and was very disappointed this time. I ordered a medium well steak and received a raw steak, I told the waitress but didn't seem to care, I ask to speak with manager but never came. Never going back to this location read more

Texas Roadhouse - Porterhouse steak - Barbeque Near Me - Surprise, Arizona

Not very happy with the service. Food was cold and the waitress said "it's a late night." We waited 45 mins for our food and she may have took the order off the bill she still didn't complete our order. Usually Texas Roadhouse is usually on point but that excuse and cold food made my family and I not want to go there again. Its a shame that happen. read more