First time at this location as I'm here for a funeral. This may have been my 3rd time eating at TX Roadhouse. Upon arrival, there were maybe 30 people standing outside and we immediately thought oh my the wait is 40 min. But we were wrong. They were leaving! We added our name to the wait list. We were called within 10 min. They were cleaning the table. The server mentioned that the power was restored at 4:30 due to the tornado watch. Every business in the area lost power. It was full but they were getting orders in quickly. I ordered the smothered chicken w/mushrooms and pepper jack cheese. Side salad, sweet potato, and grilled shrimp. The chicken was tender. Mushrooms were also tender covered in sauteed onions. The shrimp was just right not overly cooked Everyone else had grilled salmon and portobello chicken. They all enjoyed their meal The server was nice and attentive. After placing our order, we waited maybe 15 min. They were really on topic with it. The peanuts are a treat! We didn't order an appetizer Casual setting. We will be back! read more

food was OK. I got a server named Jen and she was a little bit rude but other than that service was really quick and good considering that it was packed and it was Texas roadhouse CLEAN country everything you want!! read more

Texas Roadhouse - Caesar Salad - Steakhouses Near Me - Hamilton, Ohio

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I had a prime rib and the Mrs. had a ribeye and shrimps! Both were a 10 out of 10. Our server was excellent in his mannerisms and always checking to see if we were ok with our food and drinks. The place was full of customers and we still got this kind of service. The place was extra clean and bathroom was spotless. Wish I could say this about other Steak houses we have visited! read more

Everything was great, we walked right in and was seated, nice new restaurant, more room, the meal was delicious, our waitress was Amazing! We will always go back to Texas Roadhouse a a Good Steak!! read more

Tasty bread with some cinnamon butter for starters Best salad around. Love the croutons. Fresh made blue cheese dressing. Excellent Ordered the small prime rib,loaded baked potato with the aforementioned salad The small prime rib was big enough for leftovers for breakfast tomorrow with hash browns ,eggs over easy and toast with honey butter Sweet waitress checked back constantly,but was not a bother. Building a new restaurant down the street. Here's hoping nothing changes read more

I just got berated by a manager for returning the 1st horrible steak i've ever ordered from this place. Normally the food is wonderful, today, not so much. I returned the steak, didn't want another, they brought it anyway. My party was done eating when it was brought back out. I did not want it. Spent $26 for some sides and a horrible experience. This time. The server was wonderful, God bless her, manager...eh... read more

They moved to a new location and since then the quality of the steak has gone downhill. I guess they need to make up the cost for a move right down the street. My husband's steak was see through it was so thin. Also why is it that they have prime rib on the menu but they never have it? read more

The food is always good. We typically eat here a couple times a month. But I really think we're going to have to take it off our list. The noise level / loudness of music has gotten out of control. We can barely hold a conversation and it's starting to make me anxious to the point I don't enjoy our evening out. The music did not used to be this loud. I'm sure we are not the only people commenting on this issue. read more

music too loud could not enjoy the time with family because you could talk to them without yelling

Absolutely packed. But only waited about 10minutes. Efficient service. (Alana). Food was excellent. Manager stopped to check on us. Music was too loud (but I'm old). read more

Loud, loud music. (Not relaxing for the cost of the meal). Ask for hot mashed potatoes when ordering based on history. Arrived at table luke warm. Cooked carrots were too hard to eat. Wait person was pretty good. read more

Texas Roadhouse used to be a favorite. Ever since post covid we have had issues every time we visit. Overcooked dry steaks, average service and apathetic staff. I think we are done with Texas Roadhouse. read more

First time at this location, and I am a fan, however, my order was totally messed up by the kitchen. I wound up having just salad and a watered down frozen margarita for dinner. My waiter and the manager tried to explain thiat the pictured cut of meat was a new york strip "thick cut". I think I'll pass...and y'all should as well. read more

Texas Roadhouse - Supposed to be NY Strip but it's a filet mignon instead. - Steakhouses Near Me - Hamilton, Ohio

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Texas Roadhouse was the "spot" for my family and I for more than a decade. Specifically, this location. No more. I ordered take out, since this location does not work with DoorDash and the like. That was annoying, but okay. Upon arrival, the parking lot was mayhem. Giant trucks whipping through and paying no attention to other people. There was no dedicated spot for takeout customers. To recap: they don't work with meal delivery services. They do not dedicate even 2 spots for to-go guests. The best part was when I entered, and was encountered by the nastiest, rudest woman I've ever seen in the service industry. She was the "first face" for guests, and she was a smart mouth, rolled her eyes at me, and made a nasty comment about parking as I was walking away and couldn't respond. I brought my meal home. The steak was overcooked- practically unedible. The pickle chips were so soggy I couldn't be sure they were properly cooked. My meal was missing important items, like the toppings for my baked potato. I called the location, asked for a manager. When the person answered, it was clearly the same hostess I encountered while there. When I questioned her managing, she responded "Well, I answered the manager phone so obviously I'm the manager." Before I could get one word out, she hung up on me. The quality of food has been on a steep decline for at least a year. Now, you can't even get take out without being treated like a second class citizen and be sneered at by the person who is supposed to greet you. I'm not sure what's happening at this location, but I'm taking my decade+ of loyalty to this restaurant to a local competitor, who respects the fact that they work for the guests and not the other way around. Honestly, whoever actually IS managing this store needs to take a hard look at their staff, at their cooks, at their front of the house staff... but mostly, at themselves. You should be absolutely ashamed to expect anyone to give their hard earned money to your restaurant- it would be wise to remember where your tips come from and your livelihood. I'm moving this complaint through the various corners of the internet. Having worked in restaurants - many, in fact, I am shocked at the level of disgrace by which these people behave. Absolutely an embarrassment to Texas Roadhouse as a brand. 0/10, do not recommend, spend your money somewhere where you are treated with even basic decency. You won't find it here. read more

I enjoy Texas Roadhouse for the most part. Lately, it seems hit and miss as to the quality of my dinner. Sometimes, you can't beat the steaks and ribs, but there are times they are very overcooked. The baked potatoes are some of the best. The rolls are some of the best in the business. read more

we visited the Hamilton Ohio location. We stood in line for 30 minutes. child checked in right before us they were seated and we stood in line while the hostess and I believe it was a manager was extremely rude to us saying 20 minutes ago you have to wait your 40 minutes there was no one in was no attempt to get us seated. They just kept saying you have to wait your allotted time. If there's no one waiting in line at the restaurant, why do we have to wait 40 minutes we will never be back. These employees need to learn customer service. read more

I normally don't eat at chain restaurants very often, but my son's birthday and he wanted to eat here, so here I was. We did call ahead, but sadly someone didn't hear something correct; because we had 8 people in our party and ended up waiting a full hour after we checked in. For that alone, I might have given them 2 stars, but the saving grace was our Waitress. Heather took such amazing care of us, I couldn't do less than give 4 stars. If I were to rate on her service alone it would have been 5 stars, heck even more if possible. She was absolutely amazing. She never let our drinks go empty and made sure we had plenty of bread and that our food came out perfect. I don't know Heather's last name, but the owners here need to make sure she gets something special, because she deserves it. I mean she literally made our evening fun and worth the wait. Heather told me she had moved here from California and for that alone she deserves something. I ordered 2 Hurricane's with the kicker shot in each, and the 6 oz Filet with mushrooms and onions and sweet potato loaded. My meal was perfect and my hat is off to the line cooks for doing such a fine job. Again I am not a huge chain fan, but I would come back here as long as I could get into Heather section. read more

Terrible Management. Server and food was nice. Manager came up to my table of teens with an absolute attitude for no reason.

Texas Roadhouse is a staple in Hamilton. I've never been disappointed. The management is exceptional, very organized for the amount of customers that walk through the front door. The steaks are delicious cooked to order. Great family place. read more

We've always had great service at this one and no complaints. Food is always great and correct. Timing is everything when getting a table. The app helps with reserving a spot! read more

Food as usual was great, enjoyed the steaks, salads & biscuits. Did "call ahead" at the Hamilton location on Sunday afternoon that worked just right. There were 9 of us, the server was good, but the food took long coming out in 1 hour plus. Will return again. Wishing there Texas Road would return once again to Cincinnati's Westside. read more

Always on point !!!! It hasn't always been this way but wowwww in the last year it has improved sooo much !!! It's consistent! That's all I ever wanted .and finally I can count on it to be that delicious hot and crave worthy food I always knew it was .Waitresses are always super friendly and attentive.But it's the cooks that need a raise .Steaks always cooked perfectly,chicken always juicy .sweet potatoes are creamy .And my favorite loaded broccoli! Bacon cheese and well seasoned well cooked broccoli ohhhh yessss.The only complaint .I have 2 ..first one the rolls are a hit or miss .we look forward to those rolls !! Especially me ,I limit myself to one so it better be fluffy and soft .And most of the time they are not .Very disappointing.and 2 .The volume of the music on the weekends will blow your eardrums .Turn it downnnnn some please ! read more

First of all, I want to compliment the staff, servers for being super friendly. The atmosphere is happy and lively. The food. It took a long time to get a cheeseburger that was dry and overcooked with cold French fries and a pulled pork dinner that the pork was burnt and dry. Terrible. I had always enjoyed going there but was so disappointed with my last two visits. read more

Texas Roadhouse - Pulled pork - Steakhouses Near Me - Hamilton, Ohio

HOLY GREASE, took my buddy Kevin 14 mins to finish the porterhouse if that gives you an idea on portion size. Convinced green beans are marinated in bacon water, which is tasteful . read more

Texas Roadhouse - Green beans with Bacon water - Steakhouses Near Me - Hamilton, Ohio

Food was typical TR quality but we were having a farewell dinner for a family who was moving out of town. The music was excruciatingly loud. So much so that you couldn't carry on a conversation across the table. When we asked if they could turn it down just a little we were told that it was their culture and since they were in "Lances region" that was the lowest they were allowed to have it. Ridiculousness. Unless you want a headache stay away read more

Another burnt steak tonight. The music is way too loud as well but the environment is upbeat but too loud. read more

Checked in with staff and was quoted 50-60 minutes. Went inside to check on status after 55min. The host Matthew tries to say we were quoted an hour and 5-10 minutes. I Pulled up the text that confirms being placed on the waitlist and quoted the 50-60 minutes. Then he says well it be another 25 minutes, we're behind. I simply asked if there was anything that could be done to expedite the wait since we have a newborn and elderly man with us in the cold. The manager Alisha interjects to say "I can't make people get up and leave. It's going to be at least another 18 minutes so you can stay or leave." We are absolutely disgusted and embarrassed by how we were treated. It's also a shame when the manager is leading her staff to treat guests that way. A simple "I apologize, we will do our best would have been sufficient." read more

The food was slow coming out and had to be sent back as it was not cooked properly. Once we got all our food it tasted fine. In fairness to the restaurant they were busy. read more

The filet that was ordered at Medium came out rare, the waitress asked if we wanted one cooked medium well. No we just would like the steak to be cooked at medium and not come out rare. The steak was cut in half with intent for them to fire up a new steak and not bring out the same steak cooked higher. The server knew what was requested. Cooking a steak after it was cooked prior takes away from flavor and texture of how the steak should be. The so called manager came out with the same steak refired and said that is what they do because it's wasteful. We have visited this restaurant many times and it appears as though the service is going down hill. While my family and I were having a discussion at our table, she was to busy listening to our conversation instead of being professional and told us we could just not come back to the restaurant. Poor management skills And she needs to be trained on how to speak to customers and realize not everyone will agree with her. read more

Shit took forever to get food. Never coming back it was not a fun experience never ever again and there was cockroaches everywhere and fat ass turds in my food, took fresh slices of dick. Do not recommend read more

We went for a date night. We were seated right away, and our waiter brought our drinks and took our order right away. Our appetizer came quickly. No problems so far. But that's where everything g went south. We ended up waiting an hour and still didn't have our food! They were a little busy but this was unacceptable! The waiter came over 3 different times to see it should be out soon!WRONG! We ended up leaving and cancelling the entire meal! The manager said she didn't know what had gone wrong! Didn't matter, by that time we were already tired of waiting and had basically filled up on blooming onion and Bread!! Pathetic service and Crappy date night! We wo t be going back! read more

Me and my friend went to Texas Roadhouse to ask a relatively dumb question. The ladies working the front desk were so kind and helpful and the to-go worker, Josh, was incredibly amazing. He was fast and nice and definitely a great worker! read more

A couple solid experiences at this location. Very fair prices for decent, simple food. Friendly service. The rolls and the cinnamon butter cannot be beat! read more

This seems like I'm a cronic complainer. I promise you I'm not.....lol If you have anxiety this is not the place for you. We visisted family in Ohio and decided to take them to dinner. We've never been to TR before. We had a party of 11. It was a pretty long wait to get our table and an even longer wait to get our food. I was really dissapointed in the way they seated us. Half of us sat on one side of the area with 2 tables scrunched together and the other half of my family sat crossways in a seperate booth. They claimed they couldn't get us all together. Ummmm just grab another table and scrunch it up to the 2nd one maybe? Really not that hard. And plenty of room. But anyways we went with it because we were starving. I was a nervous wreck the entire time or I would have snapped more pics. The noise alone was making my teeth chatter. The music was blasting. It's supposed to be this way judging by the appearance of the place, I was just not expecting it being I had never been before. We couldn't even hear our waitress and she couldn't here us. We basically had to scream out our order. My food was great (only reason I gave 3 stars) but pricey for what we got. Mine was a steak and shrimp type combo and I got the rice and steamed veggies with it. I've been to plenty of steakhouses and at some paid almost half for the same stuff. My aunts potato was cold and old. The did replace it though. My other aunt didn't get her broccoli with the rest of her meal so by the time it came out the other items were getting cold. One of our glasses was also chipped around the rim. Not safe. Pretty easy to spot so not sure why they served it to us. Our waitresses were very friendly and good about getting our refills and checking on us so that was a plus. All in all it was just an ok place. Nothing I'd rush back to.....BUT like I said if you have anxiety STEER CLEAR! Trust me. read more

Texas Roadhouse - They separated our party of 11 all the way across the area. All they had to do was scrunch up a table by us. - Steakhouses Near Me - Hamilton, Ohio

First I wanna say this was my favorite restaurant hands down best place I thought for taste and price. But a month ago I got steak n shrimp. We ordered to go and when I got home the shrimp was missing. Talked to a rude male manager and he said he didn't think I should be replaced a full meal. Told him I didn't expect one just the shrimp. He said he would credit my name just for me to call to order a month later and there was no credit. Said I didn't order shrimp with my last meal. But I did remember receipt in hand arguing with manager to credit he said I had to order steak n shrimp next time it would be free the shrimp. Just to have to argue with some young girl that I never ordered it. Treat your customers better Texas roundhouse. You used to be better than that. read more

My wife and I enjoyed a lovely anniversary dinner at Road House the other day , my wife wife had the filet and I opted for the (20.oz) bone in rib-eye. They were cooked to perfection. The service was very pleasant and efficient read more

Danielle, the manager, deserves a raise. She is supurb with customer service. She was thoughtful, polite and professional in what could have been a less than positive situation and turned it around. read more

One of the better chain steak restaurants. This location is always busy. They start you out with rolls and cinnamon butter. I typically get a ribeye medium well, baked potato and salad. The cut was very thin but cooked correctly. I question that it was a 10oz steak but it did have good flavor. The menu also has chicken, ribs, appetizers and sides. The service was very good despite them being so busy. We called ahead for preferred seating on New Years Eve. I would recommend calling ahead if you plan on eating here any night between 4pm and 6pm. They are just that busy usually. Overall not a bad experience and decent food read more

So far this is the best Texas Road Establishment. We were the last customers of the day entering around 10:40pm. We were treated promptly and no rush to eat even as the restaurant closed at 11pm. My sirloin steak was cooked to order and it was tender and juicy = perfect! I had five grilled shrimp on the barbie paired with fresh veggies and a baked sweet potato. I had unsweetened tea to drink and was given four complimentary to-go cups of unsweetened tea so they didn't have to throw out the day's tea. Our waitress did an exceptional job and the manager on staff was also courteous and helpful. I will definitely return to this location when I'm in the Cincinnati area. read more

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My partner and I rarely have issues at this location. We honestly love going here. Their steaks are always cooked to the perfect temperature as ordered. We like our steaks Medium, and they always are. Their strawberry Daquries are to die for, pricey, but worth it! I reccomend this place everytime their is a family outing. Keep it up guys! read more