Always love a good steak at Texas roadhouse. However, our customer experience was really awful today. Took my 10 year-old son out to dinner to celebrate his birthday. Ordered the special drink for him and one special drink with a little extra libation for myself. His glass arrived with crack in it. I asked the waitress to exchange it for a new drink with no glass broken. I learned a trick from my father, to put a little something in food sent back. I put a peanut shell in the broken glass, Drink. The new one arrived, and you guessed it peanut shell in the new glass. They had just transferred the liquid to a new glass. Never mind any safety hazard of my child, drinking pieces of broken glass, just saving a buck or laziness on part of the staff. I let it go. But then my margarita arrived with a spicy rim that was not asked for, I don't do spicy food. So I asked if I could exchange it for what I ordered. And again, yes, you guessed it. It arrived with chunks of spicy rim in the new glass because they just poured it into a new cup. I asked to speak to the manager. I had a good sense of humor about it. Some young lady with a lot of eye makeup on came to the table wide eyed and announced she was the assistant manager or shift manager. In very polite terms, I explained what happened with a smile on my face to let her know this is not a safe practice. People don't wanna drink, broken glass and people have all allergies. Her response was basically thanks for letting me know. I'm not doing anything about it. And she went on her merry way. we never saw her or heard from her again. Really poor service from her and the wait staff. Our waitress was lovely and did a decent enough job. Some things like bringing us a sweet potato instead of the baked potato we asked for and not asking what temperature we wanted one of the steaks to be cooked at. But I'm not a grinch and we smiled and let that go. We still had a good meal because we do love the bread and beef! So I guess my beef would be with the manager and the bartenders Happy eating to all read more

Texas Roadhouse is Chilis of steak houses but they're good enough. I like the bread, I like the apps, the steak is an in-law favorite. Service is always good, reasonably priced drinks, and usually busy unless you go late or early. If you're steakin' on a budget, this spot is reasonable. read more

Food and ambience was what you expect, flavorful meat on the board. The chili was better than expected though (no beans). Reason I need to shout this place out is because of the service... this location was ON IT. Consistently checked on us, super friendly employees and fast! One of the best service experience Ive had at a Roadhouse! read more

Texas Roadhouse demonstrates that you can never underestimate the power of a complimentary basket of bread to attract crowds of diners (I'm sure Olive Garden would agree!). As tasty as their rolls with cinnamon butter are though, the rest of the food needs to measure up if they want repeat customers. In my experience, there's about a 50/50 chance of that happening at any given location. Fortunately, on my latest visit to this one, it all did. I tried their country fried chicken for the first time and it couldn't have been better. That, along with a hefty scoop of bacon and cheese topped mashed potatoes and a caesar side salad turned out to be one of the best comfort meals I've had in a long time. The rest of my family felt the same way about their food with the exception of a half slab of ribs that fell a little short. Even though the meat was tender enough to fall off the bone, it was still a little dry. The ribs were also something that none of us had ever tried before. At 3 in the afternoon the place was much busier than we expected (see above comment on free bread) so our entrees took a while to arrive. But, our server did the best she could by keeping the fresh rolls coming, making sure our drinks were full and checking on us regularly. I've always had a pretty indifferent attitude towards Texas Roadhouse in general and usually rate them accordingly with 3 stars. However, this last visit has definitely helped move the needle up on my overall impression closer to 4 stars. read more

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Nice visit, as always! Service was really good and welcoming. All meals were excellent. Ribs were fall off the bone, steaks were perfectly prepared and quality meat. Sides were excellent. Unfortunately none of us had room for desert. read more

Complimentary fly wing in my Caesar salad -- no extra charge! Dined at the Texas Roadhouse in Flower Mound and found what appeared to be a fly wing in my Caesar salad. My first thought was, "Where's the rest of the fly?" The manager came over and offered to replace the salad, which we politely declined. While I appreciate the visit to the table, I was disappointed that there was no effort beyond offering another salad to address the situation. Unfortunately, experiences like this make it feel as though customer satisfaction is no longer the priority at many large corporate chain restaurants. With such a high volume of customers, it can seem like retaining individual customers isn't as important as it once was. It's disappointing because there was a time when businesses went the extra mile to make things right when mistakes occurred. read more

Texas Roadhouse - I ordered the Caesar salad, not the insect sampler platter! - Steakhouses Near Me - Flower Mound, Texas

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This is our go-to location. If you are unaware, Texas Roadhouse serves steaks, ribs, chicken, salads, burgers and all the stuff you'd expect from a large sit down chain. The ambiance is unsurprisingly western, with lots of western memorabilia and decor across the restaurant. Some locations play music so loud you can't talk, but this isn't one of them. You can hear the music but conversations aren't difficult. Service here has always been great. The food itself is as expected. It's good eats but not a 5 star dining experience. I'd take this Texas themed restaurant over the down under one any day of the week. read more

Food was so good, and have the best ranch! Service was so fast and amazing. It was quiet because we came in at an earlier time, everything was amazing! read more

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We've been using the take-out service for several years and the food has always been at least 'good'. Recently however, we have received our food in their usual black/clear plastic food trays, but instead of the side dishes and condiments - which are in polystyrene tubs or small plastic tubs - being packed separately in the take out bags as they used to be, they have started putting them inside the food trays to contact with the main dish. These polystyrene and plastic containers have been standing on otherwise dirty countertops, and handled by the staff, and today there were even pieces of 'greenery' on the outside of one of them and my order had no greenery in it. This is a dirty practice and should be stopped immediately, and gone back to the previous practice of bagging them separately. read more

We took an Uber on a Friday night to enjoy some drinks at the bar. Apparently, this location has a two drink maximum policy. Never going back to this location. Guess we are going to Outback or Longhorn when we want steak. read more

If you want your appetizer, salad and entree brought to you all at the same time, this is the place for you. After waiting an hour because evidently, he can't handle more than one customer at a time. And don't bother to complain to the manager, Tara Weisman about it because she does not care and will do nothing about it. Rather, she will tell you to get out of her restaurant. No worries, we won't return again. After visiting the restaurant for many times, this is the 2nd time this has happened and Tara and wait staff don't seem to care. Texas Roadhouse in Flower Mound, TX has lost 3 customers who previously frequented quite often. Too bad about the change in management and incompetent wait staff. read more

We have been here many many many times. The service is usually top notch but this is time we didn't have amazing service. It was such a long wait, the food was good but not great like it usually was. Then we asked for a drink they usually give us and our server says that they can't give us it. The place was understandingly dirty and I will not be coming back as usual as I did in the past. read more

Nice atmosphere. Service is excellent. Food is always in point. We've never had a bad experience here.

Wandered in here on a whim as I'd just gotten off work and realized I was craving a simple steak , but not a fancy steakhouse. Roadhouse for the win with friendly staff and an excellent meal. And excellent service. read more

I haven't visited this location in quite some time, and it's unlikely that I'll return. During one of my visits, I experienced what I felt was discriminatory treatment. Rather than taking ownership of the situation, management made excuses for the staff member involved and did not offer an apology. The lack of accountability and concern for my experience was very disappointing.. read more

My favorite restaurant but totally disappointed me. Ordered sirloin steak, med well cooked. Received a bloody red steak that was inedible! Kind of ruined my appetite! Was charged for loaded baked potato that was not loaded! What a mess! Only good thing was the large margarita and it was quite good. Ambience was "rushed" starting with the person taking us to our table asking us what appetizers we wanted before we headed for the table, that was ridiculous! The salad dressing was skimpy, potato toppings skimpy too. Server told us there was an extra charge for an additional tiny plastic sample cup of dressing. I doubt they will survive being so cheap! They lost my business and we were regulars at least twice a month. read more

I went up to the to-go window and ordered frozen rolls for my christmas eve dinner. The to-go employee Garrett was very polite and got my order together very quickly and correctly. Will come back again read more

One meal NY steak was great. My ribeye was to be cooked medium. And it did not have any pink at all. They offered to cook again. It was medium rare., on the second try. See pic. Potatoes were dark yellow inside. I feel the potatoes might've been old. Customer service was good The inside of the restaurant is a bit rundown . read more

Made an online reservation, got right in. Service was good, food was tasty- took a bit to get the main course, but they kept our drinks/water full! read more

Texas Roadhouse - Cactus Blossom- - Steakhouses Near Me - Flower Mound, Texas

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Always the best steaks and service around! I go here often with my family, and we get the fried onions and fill up on rolls! Whatever seasoning they put on their meat is absolutely mouth watering. It is a bit loud with the music but that's just part of the fun atmosphere they work to create. Their filet and New York strip are my favorite cuts of meat, and I will never say no to their baked potatoes. Keep it up! read more

Stopped by before a wedding for an old fashion and some peanuts. Bartender was good drinks okay. Best part was the free roasted peanuts. Busy on a Friday Night but they had lots of specials. read more

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I was in the mood for steak, and I happened to have a gift card, so Let's Do It! 8oz filet hit the spot! I asked for medium, and it was slightly more than medium. The servers ask you to cut into it before they leave to ensure it meets your standards. I wasn't one to complain, just a friendly tip for if/when you order a steak. I felt the salmon was a little too salty. My spicy companion also felt it was a little too salty, yet she liked the flavor. For dessert, we could tell the strawberry cheesecake was frozen as it had that "crisp" to it. The salads(house and caeser)and, of course, the unlimited rolls and cinnamon butter were the stars of the show! Service was spectacular despite how busy it was. The managers do a great job and follow up with every table to ask them how everything was. Overall, I'd give the experience a 3.7 but rounds up to a 4 . read more

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The customer service I just received was 100/100!!! She did an amazing job when I called my order in today!!! Very present and detailed oriented. Thank you young lady... sorry I didn't get your name today February 8,2025 at 2:25pm read more

I've been to several different Texas Roadhouse locations and this one was the worst by far. Maybe cause we weren't yt enough to be in this part of town... seemed like if you didn't look like them you weren't going to get the service they got. Packed like always which isn't the bad part of it all. We couldn't hear our waiter and she wasn't going to talk any louder. What we ordered: (appetizers) two baskets of fried pickles, two orders of grilled shrimp. 6 fountain drinks -two tiny kids- and they brought all big drinks. 2 adult beverages: 1 - Cactus Water (didn't come w/tajin on the rim like it's pictured on the menu but the drink itself was disgusting) 1 - Texas PEACH fuzz (says there's orange juice in the drink but the whole drink was just orange juice) just call it "Texas Orange Juice" didn't taste anything like peach. Ordered several steaks with sides and at this point nothing was good wouldn't recommend going to this location or Flower Mound, Tx for that matter. Just a bunch of old yt people that are still stuck in their old ways. never going there again. read more

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When a business makes a mistake,; how they respond tells you a lot about the business or management. A pick-up order was incorrect, but only noticed when I got home. A call to Angie, who was apologetic, and said she would she resolve the issue. The resolution was exemplary and shows a commitment to the customer. Perhaps the belief in value is a positive, but customer satisfaction appears to be a major benefit. read more

I've been curious about the Texas Roadhouse burger. I heard that it is fresh ground from their steaks (not sure if true). I've had most things on the menu but never the burger. Their steaks and ribs are so good that it is tough to accept the opportunity cost of ordering something else. The burger was ordered medium rare and they nailed it. Seriously. If aliens landed in a UFO they were like "you get one chance to show us the perfect example of a medium rare burger" then this burger would have been the entire Earth's best representation. Super good and super moist. Toppings were good : lettuce, tomato, fresh red onion. I asked for the mustard, grilled jalapenos and the pickles. The only thing that I didn't care for was the bun. It was super dense which made it difficult to bite without everything squeezing out. This was one of those situations where you have to pick up the burger with both hands and there is no putting it down until you eat it all. Wife was on phone unlock / camera duty. Good burger but I still think that Roadhouse steaks, ribs, and chicken tenders are the best anywhere so I wouldn't order anything else. By the way, restaurant overall was great. Service great. Recommended. read more

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We have been here countless times and each time we request a booth near the TVs. Every time we are told there's a long wait and offered somewhere else to sit to accommodate the staff. We thank them and don't mind waiting after they seemed put out at our request. This last visit it was open and not busy but told no due to staff not being able to service us in that section even though there were others there. I know it's not a sports bar but it's nice to watch games while dining. I feel they are lacking in customer service. I even spoke with the manager and said we could pick up our food from the bar but was told no. What surprised me is they had 3 employees at the front check in but they didn't have a server to work the most visited section of the restaurant. read more

The food is always consistent , value is always proven per meal and the service is always excellent .. living in the land of steak restaurants some may call this blasphemy but I love TX Roadhouse Tonight steak kebabs with mash potatoes and a side salad to begin with.. perfect and I wasn't in the poor house by the time it came to pay! read more

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Overall a good place to have a relaxed meal at a reasonable price. The one issue that I REALLY don't like is their policy to allow minors to sit at the bar. I understand that it doesn't break any laws (most states done allow this), but I don't want to sit at a bay next to a 7 year old. It's just uncomfortable, and I feel they should be sitting at a table with their family. I like to sit at the bar to give space to those families, and it only seems like common sense to have minor children sit somewhere other than the bar. read more

I have been going to this Texas roadhouse in flower man for over 20 years lately you're lucky if everything comes out good. I'm not necessarily looking for a discount, but they can be 20 minutes late on a mistake that was sent back and they just apologize. I spent my whole life in the restaurant business. I made it to the CEO level and managed several large.concepts. I also knew Kent, who is no longer with us. He was the founder, I don't think he would like what he sees, hopefully you can pull this thing out of the ditch. read more

Came on a Wednesday night - Must've been an off night for them... got my wife's order and my order incorrect, brother in laws food was not even edible. The only meals they got right were the 2 kids hotdogs. No apologies given just mistakes. Daughter also complained the bathroom smelled like a homeless encampment. Will pass next time this place is recommended as a dinner spot. read more

Texas Roadhouse used to be good but it has definitely fallen off. I used to go here a lot a few years ago, but I won't be back. SERVICE: Our service was sub-par. Our waitress was fine and we tend to be low maintenance so a couple of check-ins is fine for us. But she and another server kept switching tables and we got delivered the wrong food more than once and they ended up switching our checks too. I'm not sure if the other table paid for our tab, but it took several minutes to get things sorted. Not sure what happened to their tab as they left before we figured out what happened. FOOD: I was fine with what I got (kids grilled chicken and mashed potatoes), but my boyfriend was super unimpressed with his burger. Under cooked and they gave him double buns somehow. The food tends to just be just meh or bad. I got a drink (the Porch Rocker, which might I add when I ordered the waitress didn't even know what I meant and I had to point it out to her) and it was just okay. Kind of watered down but I didn't even bother trying to get a remake. We went because we had gotten a gift card from my Grandma for Christmas, but we won't be returning. read more

Texas Roadhouse - Bacon burger with an entire bun on the bottom - Steakhouses Near Me - Flower Mound, Texas

Well, look a like it's time to try other steak places. Super disappointing. Medium rare steak was charred and the side salads are now a joke. All way hit or miss on the steaks being correct temp. but tonight takes the cake. The side salad was small before but now with their new takeout boxes it's even smaller. Too bad, when they do it right it's good. Too expensive to have these kind of issues. read more

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Great food as always. When your server makes your service experience great, the food just taste's better. We love the atmosphere you find here. Our food was cooked to spec. I had the 14oz ribeye and my wife had the pork chops. Both were great. read more

WE love the food. Working with Melanie in takeout, cannot be beat. She is the best! The manager's policies are very different from other Texas Roadhouse's in the metroplex.. I can use my military discount and my early dine together other places,. NOT AT THIS LOCATION I can also use more than one Texas Roadhouse gift card. AGAIN, NOT AT THIS LOCATION.. I just wish the manager here was as nice as a managers in the area. Again now you cannot beat the food.!! read more

Sam was our server and did a fantastic job! We felt very taken care of and really appreciated the check-ins. The food came out promptly and everything was correct and tasted good. Mainly writing the review because of Sam's service, though! read more

We usually frequent the Texas Roadhouse in Denton but due to a 40 min wait we decided to go to Flower Mound which only had a 20 min wait. Alexa our server did a good job. My husband ordered Chicken Fried Chicken and had no complaints. I order a 6 oz Filet medium and received what appeared to be an overcooked Sirloin. It was tough and lacked flavor. I would have mentioned it to the manager, Trinity but she failed to stop at our table. She stopped at the table behind us and the table next to us. Needless to say, won't be back to the Flower Mound location. read more

Came by this location, and was totally disappointed in our experience. We came in early in the evening when it wasn't busy at all. However once we were sat down, whoever was supposed to be our server failed to come by. This was confusing as there were a whole crowd of servers standing by a register the whole time we waited. We finally gave up after 20 minutes of waiting and decided to leave, but as we were leaving we heard one of the servers whisper to their coworker "Did they cash out?" Yeah...it's a little tricky to cash out on a meal that we couldn't order because we were never given the opportunity to do so. Maybe be more concerned with making sure people are actually getting service. Highly disappointing as Texas Roadhouse is typically known for top notch service. read more

There simply isn't a better restaurant food value out there right now. Family of 5 and we were out of there, with tip, for under $120. The service was friendly and efficient, the food was good, and the manager even stopped by to check in. We will be back soon! read more

Thought we'd try Texas Roadhouse after receiving a promotion for a free appetizer. Ordered the Ribeye/Combo and my wife had the Ribeye. Both cooked med/rare. Both were good...not great but good. Problem happened when we got the check. The free appetizer was not honored. The 'manager' said it expired. There was no expiration date on the document - and her birthday (which the promotion was based upon) was only 4 days past. We mildly complained - to no avail. Won't be back. The 'managers' position made no sense and was not based upon anything - other than simply 'no'. read more