Came to pick up my renewal prescription. I called in for my prescription. I was told it would be…read moreready the next day. They changed their policy, that you now have to pay over the phone before picking up. I wasn't prepared for that. But I gave my card number over the phone. I got a text late the following day, and I was already heading home. Good thing, they are only a mile from work and are open early. I was able to come by before work, pick up my prescription. Very easy and fast. I had already paid over the phone the day before.

I always walk away with a lighter step whenever I visit! I recently had a visit with Cindy, which…read moreis always incredibly magical, she's highly revered and deserves to be!! She knows exactly what you need and is an expert in acupuncture, massage, and Chinese medicine. I introduce all of my loved ones to her and I highly recommend her, especially if you just need a good reset!

I've been a patient at roots for about a year now and have received such incredible service from…read morethe front desk staff to the physicians. They are always quick to answer questions and eager to help in any way that they can. They offer ketamine assisted therapy and psychological care. The ambiance of the office is incredibly nice as well. I refer roots to anyone I know!

This business is a terrible resource for mental health. They add stress and chaos, don't relieve…read moreit. The office administrators at this business worked in tandem with the psychiatric provider to rob me of money. They took up my time for a scheduled virtual appointment addressing billing questions, and when that was done, the provider said she wasn't available to see me, but they still charged me anyway. I'm now receiving more bills from them, for nothing! I have requested to speak with a manager several times, and the crazy rude woman in the office says she's the manager. Save your mental health and go elsewhere!

I've visited each location, several times by this point, and the service from the staff working is…read morealways exceptional. Both friendly and knowledgeable when it comes to the product, which can be very beneficial when it comes to explaining things like the differences in kratom strains, CBD/delta products, etc. They also have weekly specials that are kind of impossibly to beat, essentially with a different product on sale each day. They also occasionally run other special offers that are insane, like buy 1 get 1 for $5 King K shots, deals for your birthday, etc. If you're looking for a friendly smoke shop with a little bit of everything to offer check out AVS. You won't regret it.

Spent $100+ here and was told I could come back the following week for a free gram they "couldn't…read moreprovide that day." Came back on 4/20 and suddenly they "can't honor that." There's a smoke shop on every corner in this Austin, so I guess I should've known better -- especially with all the recent court rulings and how desperate some places are getting. Still... say what you mean and stand on it. Don't tell customers one thing just to close a sale and switch it up later. Bad business. Wouldn't trust what they tell you.

In searching for a new chiropractor, I posted in a local Facebook group asking for recommendations…read more Alexis Martinez, co-owner of this practice, responded and invited me to send her a direct message. Because I do not like pricing surprises, I asked specifically about costs. Alexis told me that the initial exam is $97 and that follow-up visits typically range from $25 to $70, depending on a patient's needs. That pricing was within my budget, so I submitted an online scheduling request. The next day, I received a call from a staff member named Kelly, who explained that if you do not have x-rays taken within the past year, the initial visit requires an additional $100 for x-rays. This increased the cost of the first visit to $197. I was shocked, as that was double the price Alexis told me, and I've never been required to get x-rays to be treated by a chiropractor. However, it got worse when I learned that the initial visit does not include an adjustment. If you want to receive an adjustment during that first appointment, there is another $100 charge, bringing the total to $297. At this point, I chose not to book because this was far above what Alexis quoted me. I contacted Alexis, who apologized and said she was "mortified." She stated that her husband, who is also a co-owner, was contacting the office manager to find out what was going on. She also explained that the employee I spoke with was very new and initially indicated that I had been given incorrect information. The next day, the office manager, Kim, contacted me "to clear up any confusion." Yet, she told me that Kelly's explanation was accurate and reflects how the practice normally operates, although she stated they would honor the pricing Alexis originally provided "as a courtesy." Based on that assurance, I went ahead and scheduled my initial appointment for a couple of days later. Because I was concerned about future costs, I called back and asked what adjustments would cost after the initial visit. Kim told me that individual adjustments are $100 per visit unless you enroll in a care plan, but she would not provide even a general estimate of what those plans cost. She kept stating "it just depends on what the doctor recommends." This made me very uncomfortable and led me to read online reviews to better understand what treatment might actually cost. I'm glad I did, because multiple reviews report patients being charged over $1,000 for just one month of care. This pricing structure was dramatically different from the $25 to $70 follow-up range I was quoted directly by the co-owner, Alexis, so I attempted to reach back out to her to get clarity about pricing. I was truly hoping this was just a misunderstanding of some sort. However, I found that Alexis had "blocked" me on Facebook, so I could not directly message her. That, in addition to everything else that had transpired, made me completely lose trust in this business and I chose to cancel my appointment and seek care elsewhere.

I've been seeing Dr. Antonia Denison for over a year, and it's truly changed my life. She…read morecompletely shifted my understanding of chiropractic care, it's not just about adjustments, but a full nervous system approach. I've seen huge improvements in my sleep, anxiety, and chronic headaches (which are now gone). My midday crashes have disappeared, and even my bra pain has improved. I didn't realize how much this kind of care could impact overall well-being until working with her. The entire team is so welcoming and genuinely cares. Even the other doctors take an interest in your care, which says a lot about the practice. And the care advocates are amazing, such a smart, talented group of women who make the whole experience feel seamless and top-notch.

Chris and Michelle were super helpful and informative about all their high quality products. They…read moreare very generous with samples and I appreciate having experts here in Austin to help guide my edible / tincture needs. It felt very personalized and they also have pet CBD if you have a furry friend in need of pain relief. This is the best product around. I encourage anyone to stop in and sample / see for yourself what these products can do for you.

i went in prior to shoulder surgery to get something to ease post surgery pain and help me sleep…read more The salesperson sold me a tincture called Nocturna. I tried it for a number of weeks and sadly it made no difference in the quality of sleep or the intensity of pain. That said, even the pharmaceuticals I was prescribed didn't help much. So I don't think it was the quality of the product they sold me. It just didn't help my situation. The owner generously offered to refund my money. I accepted half of it back.

I've visited Ally twice within a month, and both experiences were significantly better than other…read moreERs and community care centers I've been to. First Visit: I had been dealing with a respiratory tract infection for almost 30 days and had already been treated by another community care center. Since I had a trip planned, I wanted to confirm whether I was still contagious. After completing my paperwork, I was called in quickly. The doctor reviewed my symptoms--fever that came and went, a bad cough, and throat discomfort. She checked my vitals, body temperature, and BP, which were all normal at that moment. Since I had already completed a round of antibiotics, she advised me to let my body fight the infection, reassuring me that I was no longer contagious. That was a relief, and I left Ally without being charged. Second Visit: After returning from my trip to California, I came back to Ally with a 103°F fever, severe body aches, extreme fatigue, and a baddd cough. This time, they ran every available test for infections and viruses, which confirmed that I had Influenza A, Influenza B, and COVID-19 and Respiratory Tract Infection. Unfortunately, since I had been sick for over a week, the doctor explained that antiviral medication wouldn't be effective. But they saw how severe my cough was, they prescribed an inhaler and cough medication to help manage my symptoms. I was charged $220 but that was in my best interest there are several other options which you can decide accordingly. What I appreciate most about Ally is that they are upfront about costs. Unlike other ERs that seem to prioritize billing over patient care, they inform you of pricing in advance, giving you the option to accept or decline services based on what's in your best interest. I honestly trust them more than my own physician at this point. I once took a friend to another ER where she tested positive for the flu. All they did was checked her vitals and BP before prescribing medication. Later she received a bill for $1,000. I was very ill at the time, so I do not have any pictures of Ally. However, I've attached a screenshot as proof of my visit.

I want to thank the people at Ally South Austin for taking care of me. Such a great group of…read moreprofessionals. Everyone from Brook at the front desk to the back were great. Keegan was my nurse and did a great job of making me more comfortable. I saw Dr. NAIR and he made sure I was better and gave me RX for meds to take at home. Sang was Rx tech and he was great also. Rachael made me feel at ease and not a burden. Great facility!!!

VERY KIND!! The Type of Care for a First Time "Client" was amazing! The Lady who took my blood was…read moreKind, Sweet, + the time she spent on me was Efficient!! I really appreciated the way that they "saved" energy. Why can't all Facilities do the same + cut the price for a visit?!? I'd Love to check w/ them, again. HIV testing was done in 5-minutes w/ a Finger Prick. Other was done through a Cotton Swab of the Throat! Very Different from an OBGYN!

I live a colorful, rich life now, and what people may deem to be eccentric or weird is my normal…read more As I look back on my life, it has been everything BUT "normal" and so I've come to embrace how I date and live life without shame. But living the life I live requires responsibility and accountability, and getting tested is something that I take seriously, especially when considering new partners. My heart was humbled by these people today. I know they are busy. I know they provide services that the community desperately needs and I take none of this lightly. It was time for a routine exam again since I've been sexually active after moving from California to Texas, and my new partner who is polyamorous encouraged me to try getting tested at this place. Pushing nerves and the unknown aside, I faced fear head on and went in for routine testing...and I found myself well taken care of by gentle souls who know what it's like to sometimes face the fear of responsibility, the fear of the unknown...and they helped turn that fear into confidence and empowerment by the end. Thank you, thank you, thank you! Please don't stop doing the selfless work you do for people. The system may not be perfect, things may not flow as smoothly as they could for the public sometimes, but don't quit. Never quit. You're doing a noble thing, Kind Clinic. We see you and we do not take it lightly.

Were living in a good time where we can walk into a wellness clinic and get hormones to improve our…read morewell being instead of just getting old and sick. I came in, got my blood work and found my hormones (T) was on the low end. Insurance agreed and covered it so its good. The staff is friendly and it feels homier than my main care provider. Their service can be expensive but you can use your HSA and if your insurance approves, it goes towards your deductible.

I made an appointment at 12:40pm and walked into my appointment at 12:35pm. The front desk staff,…read moreRy, said the team has a meeting at 1pm and can't honor my previously confirmed appointment.