Avoid Texas Oncology - Lack of Compassion and Communication Following Patient Passing
I am writing this review to warn other families about the administrative failures and lack of communication at Texas Oncology.
My father was admitted to St. David's Main with a pancreatic mass that had spread to multiple organs. While the hospital staff was kind, we were advised by the treating oncologist to delay bringing him home for several days to perform a biopsy and genetic testing. We were told this testing was vital for the health of future generations. My father underwent the procedure on Monday, returned home, and tragically passed away that Friday.
Since his passing, we have been met with a complete wall of silence from Texas Oncology. For weeks, we have called and emailed seeking one simple answer: Were the genetic tests actually performed, and if so, what were the results?
The following hurdles have made a difficult time unbearable:
* Deflection: Staff repeatedly tells us to call the hospital for results, despite the oncologist being the one who ordered and insisted on the tests.
* Lack of Access: I have been told I cannot speak with the treating physician. I even offered to schedule a formal appointment and pay a co-pay just to get five minutes of the doctor's time for closure, but was told I could only see a Nurse Practitioner.
* Zero Follow-through: There has been no empathy or effort to coordinate the retrieval of results from St. David's to provide our family with the answers we were promised.
We sacrificed some of my father's final days of comfort based on the medical advice that these tests were necessary. To be ignored now that he is gone is a profound insult to his memory and our family. If this is how they treat a grieving family, I shudder to think how they manage the care of patients currently undergoing treatment.
For your own peace of mind and the dignity of your loved ones, I recommend looking elsewhere for oncology care. read more