I have a few different things that I was disappointed about…read more I am disappointed that I was made to pay for a visit to discuss test results when it could've been discussed with me over the phone. Also this was a follow up "visit" from my annual. I have had this experience before and I was never asked to pay for my follow up appt and I was told "it's a part of your annual, you don't need to. It's covered." when I asked at Lone Star Medical why I needed to pay for a follow up visit, her answer at the front desk was "it's $25 :)". So I was like whatever, just get it over with. But I don't think that was fair. On regards to the provider care, I was told everything was fine -many things were, but not everything. I caught a low level for something on my bloodwork and a high one that's been alarming for me for a couple of years now and my provider just goes "it's not bad". But I do have several symptoms of something "unknown" and "undiagnosed" things that aren't normal. The wait times when I was scheduled and fasted was insane. The lab provider was amazing! 5 stars to her. In all senses. Great at her work and she deserves a raise! Also, I had recommended a friend so she could have her annual visit and we both are new patients, however, they never ever called her back to schedule hers. Of course she ended up going somewhere else. I just wish this town would have better options that take insurance and provide caring care. Not business care. My provider, however, the great things I can say is that she has an amazing personality and made me feel like home while in the office visit with her. However, communication after my appointment didn't meet my expectations.

I have been going to Lonestar Medical for over 10 years now…read more While no one really enjoys going to the doctor, Lonestar Medical makes it a breeze. I see Dr. Jay Gruhlkey and it is always a pleasant experience. You really have to appreciate his professional, yet laid back jeans and a button up shirt and cowboy boots, approach to medical care. He has never steered me wrong, and his bedside manner is outstanding. Listens to your issues, does not judge, and explores all options to treat your issues. Highly recommend him. He is hard to get in to see, but if you have time to wait, definitely try to.

Location on Oxbow has the worst check-in personel, difficult process they seem to always be…read morecomplaining during the process. Extremely long waiting room waits to see the Dr for a few quick minutes.

Dr Farra and the staff have been completely on top of my cardiac issues from the time I first saw…read moreDr Farra back in 2022. I was treated and fitted with a pacemaker with a defibrillator. Dr Farra is mindful of all my conditions and medications so that I'm not having adverse affects. Thank Dr Farra and staff.

Efficient office. Great staff. Everything was top notch from the front desk to the providers.read more

Doctors and staff are great when you can get in, but currently has a 2 month wait for in person…read moreappointments. They are not great at returning phone calls and the last two times I have needed a referral it has been a nightmare. I have dropped them as my primary care and switched to someone I'm hoping will be better.

Sadly, We have had to visit this ER more than a lot of folk have over the last three years. But…read morehappily, it has been First Priority ER where we have been able to go. We have always been treated with exceptional professionalism, courtesy, and politeness. We have always gotten exceptional care. I hope we never have to go back to an ER room again, but if we do, this is where I'll be going.

If you are having a life threatening emergency please go to an actual ER…read more This took place in June 2021. I've been trying to see this in any way that would not make this "ER" look as terrible as it is. I have been unsuccessful. I'll make this as short as possible. My wife went in for severe stomach pain around midnight. She searched ER and this place was closest. They even have an EMERGENCY ROOM sign. She was placed in a room, nurse asked a few questions, then was left alone. A biller or front desk lady came in and said they know what it likely is but needed $800 before they could even say what she was paying for. She took my wife's cc (while shes crying in pain) and left. Card declined 3 times so she came in and asked for another. Baffled as to why an emergency room was holding life saving information hostage behind a paywall, I gave her the address to the actual hospital when she called me asking for $800, in pain, panicking, and sobbing. My wife left and drove to Christus Santa Rosa. There we learned her appendix was about to rupture. She had surgery that same morning. Something we paid for with heartfelt thanks. This Urgent Care let my wife leave without recommending she immediately go to the hospital, or asking if they could call someone, or helping in any way. If they would have done even that much i would not be writing this now. For all they care she could've died in the parking lot. We understand this is a business. They may have improved in the 5 years since this took place but I wont be risking my family here. This is a place you go to when your Dr. is unavailable. This is not a place to go if you're in an actual emergency.

I used to live in California and we had First cares. This is what Texas has to be just like them…read more I came to this place as I was driving and did not feel right. Thank God it's right off the freeway. I walked in and was greeted immediately from a very nice woman. Instead of going though twenty questions. She asked the few questions and in under 5 min. I was in the examination room. All I can say is very nice staff very friendly. The doctor very undead great bedside manner. I will definitely tell others about this place.

I went here June of 2025 and all they did was do a flu and Covid test and tell me I had Covid. They…read morecharged my insurance a few thousand dollars. My out of pocket was over 700. A YEAR LATER... 2026... I received another bill for 85. A YEAR! I don't have the same insurance and I'm not working. I called numerous times to ask if they could work with me on this and they refused. I just payed it... but the surprise charge A YEAR AFTER SERVICE sure didn't feel fair.

I had to go for an enlarged prostate with a UTI. I was nervous about going in to see what happened…read moreto me. Laura was my nurse, she was the Best. She made me feel so much better and answered all my questions. She even took my call today about an additional question I had. She is the very best at her job. Thank you Comal Urology for your help.

Dr P. Williams. Repeated poor service for office visits. Arrived for 1pm appt, found note on door…read more"closed lunch 12-1pm", people waiting can see reception person through door. At 1:17pm another man knocks on door, so she lets us in. I ask, "is the doctor actually here?" Get a "yes". Checkin process is "mandated online in advance" with co-pay paid in advance. At 1:45pm back to reception and remind them had a 1pm appt, ask if any reason for delays? Doc is there, not tied up at hospital for example, just after lunch hour. Within minutes get put in a room, where I sit for another 30 minutes before walking out and calling for copay refund. This is the 2nd time in a row with an hour or more wait after appt time, for no apparent reason. Changing doctors. Also, overall regarding surgery phases, poor setting of expectations for what was coming or experiences, like no setting of expectations, many times thought, "he could have prepared me", and difficult to reach when facing concerns, then would suddenly appear at odd hours when asleep and be gone again before I could remember all the concerns.

Staff are very friendly and prompt. PA Joni Maxwell is…read moreincredible. She takes her time and explains everything thoroughly. She makes sure that all your needed appointments are scheduled and medications are up to date. I am glad to have her for my Primary Physician.

New Braunfels: This practice is being owned by financial driven physicians. They try to order Rx's…read moreand screenings by referring you to a specialist when a specialist is not necessary. I know healthcare as a healthcare professional. Trust me. When calling them you get a non-English speaking person answering who cannot speak clear English. Their portal is not patient friendly and archaic, and is one of the least expensive EMR's. The initial visit introduces you to a kind front desk, MA for Intake, and the PCP for a first visit but after that it has been a nightmare. Portal messages are not responded to by anyone who is knowledgeable. I am assessing this by the ridiculous, clueless responses with poor grammar. All this resulted in taking up my time to educate them. I do not recommend this clinic nor the entire Hillside organization. It is concerning when a patient has no healthcare experience and are most likely taken advantage of just to build their financials or support other physician colleagues.

VA did a community care referral almost 1 month ago. I was told to give this office a week to call…read moreme to schedule the appointment. Almost a month later, NO CALL. I have been attempting to call the number listed on the website and have not been able to reach anyone (because no one answers the phones over there, apparently) I called at 4 p.m. and prompt says they close at 4 p.m. (the website CLEARLY states they close at 5 p.m.) I have been on hold for over 15 mins, despite the prompt stating I am #1 in que and will be answered in 5 mins. Then another prompt that the call volume is too high and to leave another VM. This is INSANE! TERRIBLE SERVICE. NOT RECOMMENDED AT ALL. ZERO STARS.

I saw Dr Shetty in 2017. I switched to another pulmonary doctor because I never got to see Dr…read moreShetty only the PA. When I tried to return to Dr Shettys practice I was told I was in the "inactive " file because I switched. The office manager is rude and vindictive. So I saw Dr Menoria at the hospital a very good pulmonary doctor. I called his number well it was Dr Shettys office. The office manager said I could not see Dr Menoria because he is part of Dr Shettys practice!! I talked with the office manger and she was so rude. I accused her of refusing treatment. She said she would not ALLOW me to retune to the practice. I am wondering if Thea doctors know how their personnel is treating their patients and ruining their practice? This is ridiculous!! Cannot believe these Doctors would allow this!!!!