My first appointment with Dr. V. went very well. She was very warm and friendly and very…read moreinformative. I have an appreciation for physicians who have a good bedside manner!!!! I highly recommend her, and I believe she is new to the team there at Texas oncology. Front desk staff are very nice. Helpful as well. Scheduling and check out is efficient for the huge volume of patients they process every day. There has been a hiccup with my insurance carrier for about a month now so my appointment today was for labs and I wasn't able to get them as the referral had not come back yet. I believe the issue points more in the direction of the Medicare Aadvantage Plan Part C plan and not the hematology/ontology office. Their appointments do seem to run behind at least 30 minutes, so budget your time accordingly. I'll add more an update this once I get my labs in a couple more weeks.

They have been very good for me (and to me). I see Dr. Ashleigh Porter who is professional,…read moreknowledgeable and pleasant. She monitors my condition regularly & takes action right away if something isn't right. The infusion nurses and lab staff are all sweet and have a good sense of humor. I have never encountered anything to complain about. Waiting times are typically short and the support staff gets the job done well. They have an on-site affordable pharmacy for oncology-related prescriptions and the office staff will help you explore and set up various charitable drug grants. You don't have to face cancer with worries about your quality of care. These folks get it right.

The staff is very friendly and helpful. They genuinely care that you are comfortable and happy with…read moreyour care. Highly recommend going there. Dr. Shaw has listened to my issues patiently and taken into account all of my medical history. He truly listens to me and has helped my quicker than other hematologists I have seen.

We could not disagree more with the first review! Dr. Bala literally saved my life when I was…read morebrought into the hospital with blood clots throughout my lungs. Her knowledge is extraordinary. We have experienced great interaction with her. The office in Cedar Park has the nicest, most responsive employees. I would not hesitate to highly recommend her.

Dr Love Patel was very concise and thorough. Would definitely recommend. The office fit me in…read morequickly and explained next steps clearly

They treated my mother with zero compassion. I would never recommend them to someone with cancer…read more We are so disappointed in the care we received.

I have been a patient for 10 years and am APPALLED with the drastic decline in service in recent…read moreyears and especially this year. Phones are NEVER answered and messages are never returned. The switchboard operator behaved like nothing more than an evil gatekeeper today. For over 30 minutes as I tried to reach ANY other live person with the organization, she repeatedly intercepted every call that I made and every option that I chose from the automated system. She was dead set on me not speaking to anyone with ACC. Her behavior was HORRIFICALLY rude for anyone in a customer service position and considering that she deals with CANCER PATIENTS who are facing life and death battles, I'm beyond disgusted that someone like this would ever be employed by an organization that claims excellence. I LOVE the doctors that have provided care to me over the years. However, I can no longer deal with the stress, neglect, and abuse by the support staff. It took a week for me to simply get a call back to get my appointment scheduled. It has been 19 days since my appointment with my doctor and 9 days since my MRI results were received. I was assured by the doctor that I would receive a call from him to discuss the results. I have left repeated messages and received one response (from an MA to confirm my questions which she was going to consult with the doctor) followed by further silence and repeated ignored calls. After waiting patiently for 9 days, I had to deal with the phone gatekeeper who is intent that the cancer patients of ACC do not reach any employee who can resolve their needs or concerns. I've also been waiting since my appointment date for the ordering/coordination of another test as well. I've referenced this in my messages as well and still nothing. So so sad that this is the treatment of a cancer center. I will be transferring my care elsewhere, as I do not have confidence that if future treatment is needed, it would be tended to in a timely manner and viewed with the upmost care and respect. That is a risk that is not worth taking when dealing with cancer.

I had chronic nausea for two years. I've been to several gastroenterologists and general…read morepractitioners and none of them could figure it out. I asked Dr. King my symptoms and she told me it sounded like my stomach wasn't creating mucus in a certain spot. So she told me to take a certain brand of pre/probiotic, which I did. And it worked! I have been free from Nausea now for almost four months. Thank you, Dr. King!

I struggled with poor sleep for over a year as I'm in menopause and Dr.King refused to give me any…read moretype of HRT because I smoke. She had me go down the path of fighting to get a CPAP to work because she insisted my poor sleep was due to sleep apnea. While I do have mild sleep apnea. the CPAP never worked or helped and I ended up giving it back to the DME company. I recently switched doctors and my new doc put me on testosterone cream and 200 mg of progesterone and, wow, I'm sleeping through the night like a baby. It is only estrogen that I cannot take, progesterone and testosterone are fine. I do not recommend Dr. King to anyone. I feel she is very close minded, her bedside manner is terrible and she often runs late without apology.

I Have used Butter cup creek for years. I love love love Dr Ann. They were recently bought out by…read morethe local hospital but Dr Ann is still there. I guess they are able to see more clients now that they have all this new staff and new Doctors. I preferred it the other way but I will follow Dr Ann. She is the salt of the earth and I trust her!

I have seen Dr. Ann for greater than 10 years and words can not express what excellent care she has…read moregiven me. Unfortunately, since Buttercup Family Medicine was bought out by the hospital system I have not had pleasant experiences and the lack of care I have received by the new group's staff is not satisfactory. I will not go back. This office treats you like a number, a chart, a $! No compassion for patients what so ever! This review does not apply to Dr. Ann; She is the best! I will miss her......

I have had 3 different wounds that didn't heal like they should and I am so greatful they were able…read moreto get them to heal! They really know what they are doing.

I went for 3 stage 4 wounds after veins were harvested in my leg for heart surgery. Three months…read morelater - NO CHANGE AND SUFFERING TERRIBLE PAIN EVERY TIME DR AIKEN TOOK TOO MUCH PLEASURE IN DIGGING AROUND IN THE WOUNDS WHICH WERE ACTUALLY HUGE CRATERS AT THIS POINT, my HOME Health Wound Care nurses asked me if a culture had ever been done by the doctor. NOPE!. So I asked Dr Aiken if she would do that and she started SCREAMING at me, "Do you want another doctor? Do you want a referral?" over again and again until I was crying. My reply. "I just want my wounds to heal. Please do a culture for me." The next week she walked into the room laughing and said "You've got lots of little critters in there!" I do not comprehend why that was so funny after my months of suffering. A week later AFTER PRESCRIBING ANTIBIOTICS, there was a marked improvement in every aspect of my wounds and 2 weeks later I no longer needed specialized wund care.

They are always professional and courteous in providing services for myself and my family! They…read moreare not the closest facility to my home, but because of the way myself and my wife have been treated several times, we always go out of our way to return their for our imaging needs.

Normally these type of places are so busy that they do not have the best customer service, but that…read moreis totally untrue for what we just experienced. We walked in around 4:30 for a wrist image. Completely packed. The guy could have easily told us we stopped these for the day, but he called to the back and was able to get us in. If you treat people with respect, they will go the extra mile for you