I was all set to see CONAN in Austin but as everyone knows- COVID hit. At first it seemed like I…read morewouldn't be able to get my refund. It was really annoying. Long story short- James Reilly from TicketCity reached out to me indicating that it slipped through the cracks somehow, was a mixup, and promised me a full refund. Customer service is so important and I'm glad James came through. He was awesome. I will definitely be purchasing another set of tickets for when CONAN comes to Austin when we're all safe and healthy.

The day after purchasing tickets I received a text from an unknown number with a link, no…read moreexplanation just a link. I never click on a link from unknown numbers so the text was deleted. After receiving an email I guessed the text had something to do with my tickets so I called ticketcity, yes the text was for my tickets. I requested another text or email but only received excuse after excuse. Multiple calls over several days with one excuse after another and no tickets. Poor customer service that will not or can not make decisions to solve issues. This was my first and last time using ticketcity. Guess my only option is to dispute charges with my credit card company.

Subhub is a horrible service. I do not recommend that service. They take your money and postpone…read moredates but will not refund when that happens.

For some reason when i went to COTA's website to buy tickets it directed me to this site. I bought…read moremy tickets and when i got my receipt it has centex on it. Now trying to contact them and they won't return emails and their phone line doesn't work. What a train wreck

What an awful and utterly trash customer service. And I'm in this field for a living…read more So trying to purchase 3 tickets to an event, and receieve a unable to process payment, please try a different card. So we did Between 3 of us we tried 5 cards across 3 different people We tried 2 phones, a tablet and a desktop computer We tried PayPal and venmo We tried different login accounts to frontgate All receive the same error. Each of us called our banks... No pending or declined charges Out of ideas, we call the FrontGate customer service. We explain all the steps we went through For the next 20 minutes we get asked the same questions we just told them. Did you try a different card/call bank/ different device/try venmo Out of options. They then proceeded to gaslight us and tell us it was on our end and need to call our bank It's like they got to the end of their troubleshooting sheet and if all fails send them to bank. They refused to escalate this to tech to review or to management They refused to provide a complaints line or contact information Then I come online to see them flamed constantly by others. What a garbage company What a disgrace to be Peter Norosky, vice president of customer service. Massive company owns almost a monopoly on this industry (live Nation owns this) and can't even have a working payment portal or a decent customer service. Il avoid using them at all costs from here on out

Ok, I was terrified having come here and read the reviews but I had a good experience with customer…read moreservice. My event sent our wristbands via USPS with tracking and the zip code was wrong so the package was returned to sender. I called their customer service line and it was answered by a real person within 2 rings. She was able to help me with an alternate mode of wristband pickup via will call. Though, I have not dealt with Will Call yet, I'm very satisfied that it was seemingly simple to get my issue taken care of.

This ticket selling business has been around for over 35 years. Still handling transactions the…read moregrassroots way. Personal, reliable, fair prices. Unlike large ticket business conglomerates.

Pretty steep service fee $125.50 for two ACL tickets. They…read moredid delivered the tickets/wristbands pretty fast. I mean, at least, because you do pay a $15 Shipping fee as well which is not included in the Service Fee. Beware of their "All Sales Final" policy. I got stuck with a $325 ticket that couldn't be used and I couldn't sale.

Beware - I purchased Super Bowl tickets through one of their companies TeamTix and three days…read morebefore the game I got am email saying they couldn't get tickets and therefore would refund my money. Yet this was hours before I had to board a plane and already had costs that I could not cancel. I would not trust the ceo Brian peters as he avoided questions and poorly communicated with me. They charged my credit card for the tickets and refused to refund me unless I signed a document that released them from legal liability, trying to hold be hostage. The group practices borderline fraudulent activities.

Terrible customer service all around, once they get your money good luck on them ever caring…read moreanymore!! By no means if they screw up will you EVER EVER EVER get any of your money back!

I hurt my knee and have been told I need surgery. I was nervous about walking all over moody for…read moremerch and to get to my seats. I called and spoke with Sam the day before. He was so helpful, told me to speak with guest services for wheel chair escort and a change of seats to ADA seats. Guest services helped update my seats, I had a wheelchair escort to and from the seats. It made my experience so incredible and I'm looking forward to my next show!

Overall, we had a fantastic experience at the Moody Center for Eric Clapton's Crossroads Guitar…read moreFestival this past weekend :) ! This was my first time attending a concert here, but my sister's second time since she attended her first concert for Alex Horan earlier this year. We felt that the Moody Center was very modern, considering that it broke ground in 2019 and became open to the public in 2022. It is located centrally and right on the premises of UT Austin. There doesn't seem to be a bad seat in the house. At most, from certain seats, you might not be able to see the full jumbo screens because some of the panels above might be blocking them. But overall, you can still see the performers on stage, and the acoustics are excellent that you can hear the music from wherever you sit :) ! But if you really want to make sure that your view is not obstructed at all, I would recommend purchasing your tickets through an online vendor like StubHub, so you can see the stage view from certain seats that you are considering. Guests can bring in either one clear bag (maximum 14" x 14" x 6") or one non-clear small clutch (maximum 5" x 9" x 1.5"). The venue is very well-equipped with vending machines for portable chargers and ear plugs for concert-goers who have forgotten these at home, or who do not have these on hand. We brought our power banks and our own ear plugs. So we didn't have to use these vending machines. Although we had eaten beforehand and didn't need to eat when we got there, the food options seem plentiful and pretty reasonably priced for a concert venue. We really liked that there was a Moody Center female employee who was stationed in the ladies' restroom to make sure that the restroom line flowed smoothly, and that the restroom was kept relatively clean. We would imagine the same took place with a Moody Center male employee in the gentlemen's restroom. All of the Moody Center employees were very friendly and courteous, from security to food services. Furthermore, the booth vendors who were showcasing guitars or guitar supplies were really nice and open to answering any questions anyone had, regardless of whether they were avid guitar players themselves, or people who didn't know much about guitars. My sister and I don't know how to play the guitar. But we really loved the positive vibe and upbeat ambiance from guitar enthusiasts all around us :D ! Although we know that the Guitar Center displayed their exhibit specifically for Eric Clapton's Crossroads Guitar Festival this past weekend, we are aware that these kinds of exhibits depend on the artist or musician who is performing. So we certainly don't expect these grand showcases to be for every concert or show we attend here in the future. For concert-goers who are able-bodied and ambulatory, we do like the fact that Moody Center is pretty easy to get to if you get dropped off just a few blocks away, or if you walk from a nearby hotel (granted that you traveled in from out of town for the concert). This totally helps since parking right in the structure can be a bear, just like at any venue that gets bottlenecked with traffic! For concert-goers who need special accommodations, such as wheelchair access, the floors in the Moody Center seem pretty smooth and wheelchair-friendly. I'm not sure about the seats though. We will definitely come back here again for future concerts in Austin :) !

A chimpanzee could spill a sack of marbles on a computer keyboard and produce a better and more…read morefunctional website than this. This would have been a bad website in 1997, much less 2017. It's embarrassing that UT partners with such a shoddy service.

Some of the shittiest customer support I've ever dealt with. i bought tame impala tickets back last…read moreDecember. i received an email from TBO saying i could be refunded for the tickets as long as i mail them back. the address they provided in the email didn't make a whole lot of sense to me so i emailed asking if they could clarify the address, to no response. there was also a deadline on the refunds that i couldn't meet due to the short notice on refunds and their absolute shit customer service. if i could give 0 stars i would because there is absolutely nothing positive about them.

100% Rip off artists! Avoid like the plague. Just google the phone number and you'll get…read moreTHOUSANDS of results with different business names. Red flag? Yeah. They stole $280 from me using a fake website made to look like the concert venue's. Not accredited by the BBB either, obviously. If you give them your cash, odds are you'll never see it NOR the tickets you're trying to buy ever again.

Here's a polished Yelp review that keeps your balanced, honest tone:…read more This is a great venue, especially if you enjoy smaller, more intimate concert settings. One of the biggest advantages is that there really isn't a bad seat in the house. Even if you're farther from the stage, you still feel close to the performance. The staff was friendly and helpful, and the drink selection was solid with plenty of alcohol options available. The biggest downside is the food. There was only one food truck during our visit, so your options are very limited. Another thing to be aware of is the parking. The venue provides parking recommendations, but depending on where you park and whether you have VIP access, you may end up on the wrong side of the venue and have a much longer walk to the entrance than expected. Overall, it was a fun experience, and I'd definitely come back. Just eat beforehand and double-check your parking location if you don't have VIP access.

I recently saw Sting in concert at the Moody Amphitheater in Waterloo Park, and I can honestly say…read moreit was one of the best live music experiences I've had in Austin. This venue is absolutely stunning. The combination of open green space, modern design, and downtown skyline views creates a unique atmosphere that feels both intimate and expansive at the same time. It's the kind of place where you can spread out on the lawn or sit closer to the stage and still feel completely immersed in the show. The acoustics are incredible--clear, balanced, and powerful without being overwhelming. Every note and lyric came through perfectly, which made an already amazing performance even more memorable. I also love how seamlessly the amphitheater blends into Waterloo Park. It doesn't feel like a typical concert venue--it feels like a thoughtfully designed outdoor experience where music, nature, and the city all come together. Whether you're seeing a legendary artist like Sting or just catching a local show, I highly recommend attending a concert here. Moody Amphitheater is truly one of Austin's gems and a must-visit for music lovers.

We were in town for the Texas vs OSU football game and decided to spend Sunday afternoon at The…read moreLittle Longhorn Saloon. Came for the Chicken Shit Bingo but stayed because of the fun atmosphere, friendly service, and old school country band led by Brandon Rosage. If you are a fun outgoing person, go here! Bet a few bucks on the bingo, have a few cold beers, and meet cool locals and out-of-towners. Owner is super cool. Bartenders are friendly and responsive. Young lady running the bingo is well organized and kept the games moving along. No cover (but the band will earn your tip, they are really good!) Food varies weekly (chili dogs when we were there). Go here if you are looking to have a great experience!

This is definitely a place that keeps Austin weird! It's a fun place to spend a Sunday afternoon -…read moreespecially if you are hosting out of town friends or family. Don't buy too many tickets for just one round - sometimes the chicken poops right away. The bar is real hole in the wall which makes it all the more fun!