I was all set to see CONAN in Austin but as everyone knows- COVID hit. At first it seemed like I wouldn't be able to get my refund. It was really annoying. Long story short- James Reilly from TicketCity reached out to me indicating that it slipped through the cracks somehow, was a mixup, and promised me a full refund. Customer service is so important and I'm glad James came through. He was awesome. I will definitely be purchasing another set of tickets for when CONAN comes to Austin when we're all safe and healthy. read more

The day after purchasing tickets I received a text from an unknown number with a link, no explanation just a link. I never click on a link from unknown numbers so the text was deleted. After receiving an email I guessed the text had something to do with my tickets so I called ticketcity, yes the text was for my tickets. I requested another text or email but only received excuse after excuse. Multiple calls over several days with one excuse after another and no tickets. Poor customer service that will not or can not make decisions to solve issues. This was my first and last time using ticketcity. Guess my only option is to dispute charges with my credit card company. read more

BUYER BEWARE: TicketCity are Rip-Off Artists! Their guarantee states "You will receive the same tickets you purchased" and if not you will get a refund. The tickets I received were THIRTEEN ROWS below the tickets I purchased! This is unacceptable, especially at a football game as we would nit be able to see, which is why we purchased Row S... not Row F which they gave us! It took two days and many frustrating hours of phone calls to even reach a human. Each time they would transfer us back to the digitized voice with NO option to choose that matched our problem. WHAT A NIGHTMARE! FINALLY got someone who after 45 mins of going back and forth with "We don't give refunds" and us quoting their review, they finally agreed to the refund, told us they put it through to our Paypal account and we'd have our refund in 3-5 days. LIES! It has been a week and STILL no refund. I filed a claim on Paypal and now they are telling me they can't help me because I filed a claim with Paypal, when all they would have to do is issue the refund through the claim to close it! This company has nearly 50 complaints on Better Business Bureau. Horrible company. In response to the company response: ZACK: NO YOU DID NOT ACCEPT THE CHARGEBACK! I just spoke with Paypal and they are STILL awaiting seller response on this case... you have NOT responded in the 7 days the case has been open, and there has been no refund issued. Why lie??? read more

See all

Absolute trash! I wish I could give them less stars. Over about 10 emails, 3 calls, 2 attempted transfers, I still never got my tickets. Every time I emailed, I received a reply from a DIFFERENT PERSON so there was 0 continuity of care and the agents basically just continued to restate the same thing different ways. I filed a complaint with my credit card company because I genuinely never want to have to interact with another one of their customer service representatives again. Absolutely the worst event ticket purchasing experience of my life. read more

I have waited 10 days while TicketCity has told me they're "investigating". They have my $327, I didn't receive the tickets in time, and now I'm getting the runaround. Please see the attached screenshots that support the massive issues that caused us to miss this event. - I placed this order nearly 5 months in advance as a gift for my daughter's birthday. She is a freshman at UT and this was going to be our first game to attend together. This order was placed on April 28, 2021, and the attached order confirmation clearly states that I would receive the tickets by 9/2/21 for the 9/4/21 event. - When they did not arrive on 9/2/21, I called TicketCity customer care on the morning of 9/3/21 to inquire. With the game being the next day I was obviously concerned. The customer care agent stated that the tickets were supposed to arrive by the end of the day 9/3/21, which contradicted the email confirmation, but I trusted their word and agreed to wait. - I called TicketCity customer care again near the close of business on 9/3/21 to inquire as the tickets had not arrived all day. Again, I was told they had until midnight to send them to me and all I could do was wait. I was told to call the next morning at 8am when the TicketCity customer care opened if they had not arrived. - They did not arrive and I called TicketCity customer care at 8am on Saturday 9/4/21. I was placed on hold for 20 minutes as the agent contacted the home office to track down my tickets. They came back online and said that they reached the broker and stated that the tickets were being transferred by the start of the game. - I live an hour away from the stadium. I asked several times on my calls to customer care if I could cancel the order and have replacement tickets provided, and was told I could not each time. I did not want to risk driving all the way to downtown Austin, paying for parking, walking to the stadium, waiting around outside in the hopes that the tickets would in fact arrive by the start of the game. Especially after being told multiple times that they would arrive by deadlines, only to have that not happen. My trust in the word of the customer care agents was gone. As you can see from the attached screenshot showing the eventual ticket arrival/transfer notification, they arrived after the start of the game. I did not accept them and my day with my daughter was completely ruined. Like I said in my initial email, I would like a full refund immediately...at the least. I would also like a credit or tickets towards a future game so that I can make this up to my daughter. read more

Ticket City - Ticket Sales Near Me - Austin, Texas

See all

JP was fantastic to work with. He helped me pick out the best seats and we had sunshine all day. He suggested we go on family day where our kiddos got to run the bases, it was a truly unforgettable experience! thank you, JP! read more

Ticket City - Ticket Sales Near Me - Austin, Texas

See all

They honored their guarantee And refunded an honest mistakenly listed tickets I appreciate that. read more

Fraudulent service: the Rakuten app is not properly integrated, and gives a message of "bad merchant." It also resets the purchase; TicketCity changed the date of the purchase I was trying to make; when I called their service number, they were no help -- totally fraudulent. Take a look at the reviews on BBB -- all terrible. I really despise this kind of company that is designed for bait-and-switch, and does not address glitches in their website. read more

Ticket City - Rakuten on TicketCity leads to a "bad merchant" message; resets ticket purchase - Ticket Sales Near Me - Austin, Texas

See all

NEVER BUY TICKETS, PURCHASE FROM VENUE. THEY CHARGE OVER 300% MORE THAN SELLER!! MANAGER OFFERED REFUND, SUPPORT DENIED IT. The tickets purchased were 300% of the cost to purchase the same tickets from the venue (see attached screenshots). The business manager offered a partial refund of $100 upon seeing my initial review and told me to contact TicketCity directly. I called support (placed on hold and hung up on after 10 minutes). I used LiveChat support. The first LiveChat individual did not know who James R. was (the manager who offered the refund). The final support representative denied the refund stating there was no record of such an offer. She also declined to let me contact a supervisor for additional support (see screenshots). James Reilly (Customer Service Director) states in many reviews that their costs are that of the venue with Ticket City's third party fee (appears to be 30%) on top to cover their business expenses. Makes sense... however, this is 300% false. I found the same tickets for less than 1/3rd the price (no discounts) from the venue. The admin. fees were roughly $80 and $15 for "Special Delivery" charges on the invoice ($355 - $95 This business model is legal though highly unethical and I now have a new hobby of investigating Ticket City's business practices. Unfortunately for James R. and "Jennie" in customer support, I also have written correspondence that appears to be fraudulent in that it is misleading and misrepresentative of actual business practices in addition to a false claim of refund that was not acted upon. This claim was likely only a tactic for those reading reviews to assume TicketCity is willing to work with disgruntled customers, which they are not. Technically they do not have to refund me a cent as their policies are well documented and I did receive the purchased goods (unlike many reviewers on here). However, the problem in this scenario lies in your fake online customer service and problem resolution. The next problem I seek to assist my fellow man in resolving is that no one reads these reviews until they have already run into issues and thus more will fall victim. TicketCity, you will have the opportunity to get to know my name well as I proactively seek to help your business name become associated with who you really are to consumers, an overpriced middle-man taking a 200% cut on the sale of tickets that may or may not get received and whose customer service is focused only on protecting revenue and not serving your customers. #TicketCityTerrible #TicketCityOverpriced #TicketCityDoNotUse #TicketCityRipOff #TicketCityShouldBeIllegal read more

See all

I really mean to give TicketCity no stars. Today I pre-paid a parking garage ticket for a Cirque du Soleil show tonight in SF, close to the Giants ballpark. My confirmation email gave me the address of 153 Townsend for the garage. When I arrived there, the garage was CLOSED! The gate was down, no way to enter. I paid $99.83! I want my money back!!! read more

This is a SCAM! BEWARE This is a SCAM!! DO NOT BUY from these thieves. I purchased a parking ticket to an MLB game in Miami for 6-25-22 and the day before the game I got suspicious because I did not get a link to download the ticket. Called and got some guy in the Phillipines telling me I had to download two apps to access my PARKING TICKET. Are you kidding me? Got several emails from them telling me, the seller who issued this ticket was contacted and resent the ticket to me. Never came through. I supplied two eMail addresses and the notifications I received were, your ticket was sent to your email. I purchase tickets to concerts and other events all the time, but I have never seen anything like this. BUYERS BEWARE. read more

Terrible site. Purchased tickets MONTHS in advance. The day my tickets were promised - never got an updated. After I reached out, they changed the date to the night before the event. I patiently waited and heard nothing. I called on the day of the event after they promised they'd cancel my original order and upgrade my tickets, and still they wouldn't help me. Not much of a 100% guarantee. Never ever use this site, even if it's cheaper. It is a scam. read more

Never again. I selected an event that i wanted to attend but TicketCity offered additional choices. As a result i purchased tix for wrong date. I should have benn more careful. But for $22 in fees i expect a willingness to help me switch to correct date. No chance. I have to eat $80 in tix. The rep was audacious enough to ask if i wanted to purchase tix for the day i wanted. Zero chance. Will never use TicketCity again. Just a little customer srvice is all anyone asks for. read more

We love using Ticket City for event and concert tickets!! JP is always able to snag the best seats for any event, even in markets outside of Austin! They are way more personable than the other services, and don't gouge you with outrageous fees like StubHub. read more

Ticket city is a scam in my opinion... beware! Could not access my tix after purchasing online and got useless customer service telling me to use ticketmaster link to accept my tix. Tix never showed up in my ticketmaster account. read more

The business owner did not attempt to contact me three times-a lie. Show me the emails sent, you can't. I finally received tickets two days prior to the event, but these were ordered 1.5 months previously. One of the worst experiences ever with an on-line service provider. Be a smart person-learn from other's' mistakes and never use Ticket City. read more

Imagine arranging a babysitter for your first night out since parenthood, getting to the show, and BEING KICKED OUT OF YOUR SEATS MINUTES BEFORE THE HEADLINER STARTS IN FRONT OF EVERYONE because ticketcity sold you a scam ticket. This happened to us friday night here in chicago to a sold out ali wong show. The theatre told us to call the cops on the ticket sellers for selling us duplicates. I contacted ticket city and they're giving me grief like do i have proof i was kicked out? Did i call ticket city's number while being escorted out? THE ticket i was sold had someone else's name on it sold by ticketmaster. So, if you want to risk a ruined evening ticket city reminds you that if you are caught using their fake tickets, take copious notes. Get the theatre managers name i guess? We were too busy being in shock i guess. Also note that when we contacted them they weren't worried other victims might have suffered in later shows by the same scammer. Is this a class action situation or a police raid situation? read more

Ticket City is a total rip off. Give you confirmation of tickets and seats two months prior to game then waits until the last minute literally to send tickets and had to try three different sellers on day of game to acquire. Would not allow cancellation of order or refund despite pleading with them just four hours before kickoff and still no tickets. Way too much stress. Ruined what was to be a great weekend with my freshman college student at homecoming. They should be ashamed of their business practice. Will spread the word that they are corrupt. When seller not reached, they put the buyer on the hook. Way too much stress when you travel out of town and make weekend plans for a football game in which tickets are promised by the prior day but do not materialize. VERY DISSATISFIED with this company. Their guarantee and confirmation of tickets is totally worthless. Spread the word. Ticket City responded to this claiming we were liars and that they gave us upgraded seats that we claimed. Not so. We had better things to do on game day then spend multiple hours on the phone from our hotel room with them constantly being asked to hold. We had to purchase tickets from another vendor just hours before the game in order to attend. Went with Seat Geek and had tickets within 2 minutes. We have proof in emails and text messages of their broken promises and despite claiming that they did right by us, we were screwed. We have given all this information to our state's attorney general to investigate their bad business practice. A confirmation of tickets delivered as promised in emails and guarantee means nothing to this company. Once they charge your credit card they will never let you even if they have no tickets for you on game day and despite pleas to talk with supervisors at customer service. Check out others reviews on better business bureau, trust pilot, etc....Don't take our word for it. Cannot wait for their next class action lawsuit. read more

Buyer beware! This site is a scam. I never received tickets by text. I made 3 calls/ chats with reps who continued to say seller was going to deliver and they couldn't refund, even 3 days after ticket due date and the night before the event. read more

way over priced, don't give military discounts. They want to charge $130 each ticket for service charges lol then another $7 for electronic charge, than sales tax lol $500 tickets turned into $1500 real quick lol. You are wasting your time with these guys if you think you are going to get a good deal. read more

I bought two tickets to a concert. They emailed me a link to the tickets, but every time I tried to access it I got a message that something went wrong. I tried multiple times and the link never worked. I eventually had to cancel my hotel and dog sitter as I'm 100 miles from the venue. I asked multiple time to get my money back and they kept repeating the same thing "we sent you the tickets" (they did not, they sent a bad link) and their policy is not refunds. They did not deliver and they have to power to satisfy their customer by giving me my money back. I tried to cancel through my credit card company, but stupid thing is TicketCity has to agree I deserve my money back, which they would not. Stupid. Do not use them!!!!! Another vent, why do all these review sites require a minimum of 1 star? TicketCity deserves a "0". read more

I bought my tickets two months in advance and received an email stating I would be sent my tickets by Sep. 2 (my event was Sep. 4). Sep. 2 goes by and after two SMS attempts without response, an email without response, and two phone calls where I was on hold for a total of an hour I finally speak to someone only to be told that I have "assurance" that I will receive my tickets by the "end of the day on Sep. 3"...nevermind I was supposed to receive them by Sep. 2. After additional questioning the call was either accidentally dropped or the representative hung-up on me. After I left a 'less than positive' review, I immediately receive an email stating the same Sep. 3 deadline. I call again later that day, hold for another 45 minutes, then after speaking with someone, get put on hold and then either get accidentially dropped or hung-up on again. After a few hours I call again at 10:00 pm, because still no tickets. I hold for another hour before speaking to a surprisingly helpful representative that says I'll receive my tickets "before the event." I asked her why the deadline keeps changing, and she cannot answer, but gives me the number to the insurance for which I luckily bought. The day of the event came and I waited on hold literally two and half hours as I'm driving to the event. The attendant gave me the same "assurance" I had received in past convrsations that I would receive my tickets "before the event," then the call was dropped again after additional questioning. I ended up receiving my tickets an hour later which was 3 hours before the event. We live 3 hours away, so I had to make the drive on faith that TicketCity would deliver. In the end, TicketCity did deliver my tickets, but this was after several missed deadlines, many hours on hold, and a lot of frustration and stress. If the job of TicketCity is as the website says, "to make it easier for fans to get tickets," then they really need to take a hard look at their business model. It honestly would have been easier to buy directly from a seller. read more

An update to my original review... After several phone calls and attempts to find a satisfactory solution, TicketCity.com went ahead and issued me a full refund of my charge, along with a $700.00 credit to use on future purchases. From what I've been told, the seller made the error in listing the wrong section for the seats. As a result of that, TicketCity.com informed me they will no longer purchase tickets from this seller in the future. While I am disappointed I was not able to get the original seats I purchased, I thank TicketCity.com for honoring their guarantee and for giving me the credit to make up for the error. read more

Never use this company!!! My husband thought he was using a direct ticket sale site to buy concert tickets, but ended up with this one. They charged him $113 for tickets to a concert, that ended up being a rehearsal! He was assured it was a concert and issued fake tickets because there were no reserved seats. We didn't know it was a rehearsal until we got there. At the ticket office, they said tickets could only be sold for $15 each! In addition, TicketCity charged $15.50 for ticket insurance, again without his permission. When I called to complain, they said there was nothing they could do. So angry!!! read more

We used TicketCity recently for tickets to a MLB game and were very happy. A group of 8 moms and 9 teenage boys went to Seattle for a mother/son trip and we wanted to take the boys to the Seattle Mariners game. We thought getting 17 tickets together would be impossible but TicketCity was awesome in finding the tickets for us. We received a very detailed email explaining how to access our tickets and it was exactly as described. They were super easy to work with and it was a great experience. We would definitely use them again! read more

I used this site yesterday last minute GREAT TICKETS for the Yankees Reasonably priced. Have used them in the past 1000% reliable. STUBHUB Who? Will be back Thanks you guys are great read more

Very disappointed. This is my first time buying tickets from them. When I received an email with my tickets the link didn't work, when I called customer service everyone keeps hanging up when I bring up the issue which makes it very suspicious UPDATE: I changed my opinion on ticket city, after being helped by a very kind associate and was able to resolve my issue quickly. I do think ticket city needs to keep their customers updated while waiting for an issue to be resolved, being left in the dark wondering if your going to get your tickets can be very concerning. But I appreciate the effort and time your colleague gave to help resolve my issue and get me the tickets just in time for my Friends birthday! read more

We ordered tickets to a concert and never received a link that worked to obtain the tickets. They kept sending new links that didn't work. We called and asked for a refund but they refused saying we did not call the day of the concert. We had called multiple times, multiple days and they kept sending links that didn't work. Do not use this service, they don't provide the product read more

Purchased tickets through Tickey City for 2020 Pro Football Hall of Fame Game which was canceled. Emailed them 4 months before game to see if I needed new tickets. Sent me tickets again. When got to game the ENTIRE seating section was GONE!!! Had to stand for 3 1/2 hours. Now waiting to see if they respond about my refund. NEVER use TicketCity!!!!! to buy tickets. read more

I purchased World Series tickets, that I later found were overbooked, the seats that I got were 10 rows behind what I wanted. Not what I wanted and thought I was paying for, but TicketCity kept me close to my original desired location and refunded me the service fees for the tickets. Not as smooth as StubHub, but the prices were lower and they rectified their error. I appreciate the customer service. Good: -Customer service were available by phone -Different representatives were able to pick up where the last rep left off with my issue. -For inconveniencing myself, TicketCity refunded the service fee for each ticket purchased. -While the seat location I initially purchased was overbooked and not available, TicketCity kept me in the same section. -I found the ticket prices to be lower on this site than other secondary ticket sites -They did their best to correct their ticket overbooking error Bad: -After purchasing my tickets, I was contacted by TicketCity about my seats being overbooked and not available -If not for the overbooked ticket seat/section, the process would have been identical, as smooth as and cheaper than StubHub read more

Is it possible to give zero stars? Awful customer service - impossible to speak with a human when you call. No flexibility and no willingness to work with a buyer. I bought 2 tickets to the 2018 Austin City Limits festival. They told me the tickets will "possibly" arrive the day before the concert. Given that I live in Denver and need time to travel to Austin, that doesn't really work. They would not contact the seller to ask for an earlier ship date, nor would they guarantee that the tickets would arrive before the first day of the event. I called three times and ended up in "press 1, press 2" endless loop. Stay away! read more

I had an issue with a ticket for the Masters, and while I admit originally I was upset I have to say this company went above and beyond to help me. Nowadays with so many business being hands off I have to say kudos to TicketCity and their amazing President! This is how a company should be run, and how people should be treated! They fixed the problem, called me, emailed me and went above and beyond! From now on all my tickets will be purchased through them! I am happy to recommend them! read more

Today, I received a personal call from an exec at TicketCity who looked into my transaction. An explanation, apology, and a full refund was provided for my misfortune. That was all I was requesting for the inconvenience and they came through. Much appreciated, and thanks to the gentleman (JR) that took the time to reach out with the call. read more

Checkout page didn't work. Called customer service and was told the tickets I was purchasing at the time were not "in my cart" so it was a free for all. When the checkout page turned blank I was told that the tickets had been sold to someone else while I was checking out. I called customer service and spoke to a live agent neither were willing to help get me to a similar price point. I did ask for a coupon but the 10% off coupon doesn't get me nearly close to what I was going to spend. The sales person tried to upsell me tickets at the top of the stadium for a "similar cost" but it was nearly $500 to sit at the top in which the tickets I was going to purchase were a total of $400. You lost my business and my faith in your company. Also telling someone to go to PayPal when it's clearing an issue on your end as admitted by your sales team is negligent as you already admitted to being at fault. If I could give your company negative stars I would because despite the obvious you all didn't bother to work with me to help me. read more

Horrible customer service! I was on chatting with a representative for my mom and instead of answering my question she ended the chat session!!! The issue still has not been resolved and I do not have any answers!!!!! read more

Ticket City - Ticket Sales Near Me - Austin, Texas

Scam artists. When picking up my tickets to a game at Wrigley Field, they told me they did not have the seats I bought but had seats in the same section that were closer to the field. I accepted these closer seats as the game was that night. Well, the seats were closer to the field and in the same section, but they were directly behind a pole. We couldn't even see home plate without leaning into the person on either side of us. I sent an email to them asking about the bait and switch, but never heard back. Don't trust them. You may get real tickets, but you probably won't get the tickets you paid for. read more

It's sad to see so many people shifting blame for the faults of third parties that Ticket City must rely upon to deliver tickets to them or their own failure to read, listen, or understand the information that they were given. I've done business with TicketCity for over a decade. I've gotten tickets to some of the most popular shows in Austin and to the most run of the mill UT sporting events. Each time they have been clear when there were possible issues created by the timing of my purchase or the manner in which I CHOOSE to have the tickets delivered. They are reasonable. They have never gouged or taken advantage of the fact that they have the only tickets left for an event. When I have had an issue, like the inability to attend an event, they have always been willing to work with me to find a solution. If you really want to know the truth on Yelp you have to look at the people giving 1 star reviews. Do they have a range of reviews or do they just jump on and dump a 1 star on someone when they feel like they aren't pandered to like the unique and special snowflake their mommies promised them they were. TicketCity is a great company and I will continue to use them as my go-to for tickets and to stop by their tailgates before UT football games. read more

I didn't check for better seats from the particular university football site. So my mistake. TicketCity offered seats in a worse location for a MUCH higher price. Don't make the same mistake as I did, shop somewhere else and not at TicketCity. You will be happy you did. Once you purchase, you can't cancel and you will not have time to re-sale because the tickets will arrive just before the event. read more

We bought 2 tickets at $80 each for the Stars on Ice performance in Montreal. The time on the ticket stated 8 pm. When we arrived we found out the show started at 7 pm instead. Ticket City guarantee says all tickets are authentic and identical and the guarantee is the return of any payments made. It also references peace of mind. When we called to complain we requested at least 50% refund but the most the supervisor would offer was a $50 voucher for future tickets and pointed out the small print disclaimers. We are so dissatisfied we would never patronized TicketCity again. And clearly the written guarantee is worthless to the management. So instead of giving us 50% refund out credit company gave us full credit. read more

This is a scam! I purchased tickets to an event and when we got to the event the tickets were not valid! I've given them several chances to return my money $630.00. It's been a month and I haven't received any money back. I filed a fraud charges so I could get my money back. read more