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    Ticket City

    2.1 (213 reviews)
    Open 8:00 am - 12:00 AM (Next day)

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    Scott M.

    I have waited 10 days while TicketCity has told me they're "investigating". They have my $327, I didn't receive the tickets in time, and now I'm getting the runaround. Please see the attached screenshots that support the massive issues that caused us to miss this event. - I placed this order nearly 5 months in advance as a gift for my daughter's birthday. She is a freshman at UT and this was going to be our first game to attend together. This order was placed on April 28, 2021, and the attached order confirmation clearly states that I would receive the tickets by 9/2/21 for the 9/4/21 event. - When they did not arrive on 9/2/21, I called TicketCity customer care on the morning of 9/3/21 to inquire. With the game being the next day I was obviously concerned. The customer care agent stated that the tickets were supposed to arrive by the end of the day 9/3/21, which contradicted the email confirmation, but I trusted their word and agreed to wait. - I called TicketCity customer care again near the close of business on 9/3/21 to inquire as the tickets had not arrived all day. Again, I was told they had until midnight to send them to me and all I could do was wait. I was told to call the next morning at 8am when the TicketCity customer care opened if they had not arrived. - They did not arrive and I called TicketCity customer care at 8am on Saturday 9/4/21. I was placed on hold for 20 minutes as the agent contacted the home office to track down my tickets. They came back online and said that they reached the broker and stated that the tickets were being transferred by the start of the game. - I live an hour away from the stadium. I asked several times on my calls to customer care if I could cancel the order and have replacement tickets provided, and was told I could not each time. I did not want to risk driving all the way to downtown Austin, paying for parking, walking to the stadium, waiting around outside in the hopes that the tickets would in fact arrive by the start of the game. Especially after being told multiple times that they would arrive by deadlines, only to have that not happen. My trust in the word of the customer care agents was gone. As you can see from the attached screenshot showing the eventual ticket arrival/transfer notification, they arrived after the start of the game. I did not accept them and my day with my daughter was completely ruined. Like I said in my initial email, I would like a full refund immediately...at the least. I would also like a credit or tickets towards a future game so that I can make this up to my daughter.

    Rakuten on TicketCity leads to a "bad merchant" message; resets ticket purchase
    Glenn P.

    Fraudulent service: the Rakuten app is not properly integrated, and gives a message of "bad merchant." It also resets the purchase; TicketCity changed the date of the purchase I was trying to make; when I called their service number, they were no help -- totally fraudulent. Take a look at the reviews on BBB -- all terrible. I really despise this kind of company that is designed for bait-and-switch, and does not address glitches in their website.

    $118 for 2 balcony tickets on venue site.

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    4 years ago

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    Page 1 of 6

    Ask the Community - Ticket City

    Hi. I need to cancel a purchase do to COVID border problems in my home country and COVID infection so will not be able to attend? I have tried to talk with someone on the phone and on the web page but have had no help at all. What I do?!

    Maria- Thanks for reaching up to us. We need your Order # in order so our team can look into options for this situation. Please email us here via Yelp messaging, or submit a… Read more

    What is the service fee per ticket for Garth Brooks concert in March?

    Hi Mary, our service fee does not change for each event, it is a flat percentage across the board. So, it's really dependent on the ticket you choose.… Read more

    View All 3 Questions

    Review Highlights - Ticket City

    (just Google the Nordstrom Urban Legend Alaskan tire story) So of course I am going to take him up on the offer.

    Mentioned in 3 reviews

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    Galaxy Theatres Austin

    Galaxy Theatres Austin

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    Wanted to see this as I've read the book which was a page turner. A Yelp friend - Delores L. and I…read moreboth read the book and wanted to the see the movie adaptation. Booked tickets two days in advance and the theater was empty with only a few other viewers. This place was a bit out of the way/hidden so using GPS is a must as I wouldn't have seen it. Movie started at 7, got into the theater closer to 7:10 after previews started and as mentioned, with no one in the theater, it wasn't a problem. Seats were comfortable and reclined which were nice. Ample leg room and walking room for each tier as well. Movie screen/sound were as anticipated. Didn't try any concessions although the popcorn always smells great.

    It has been years since I have been to the Galaxy theatre. In fact, I got lost going to the theatre…read moreas thought it was in another location on Middlefiskville Road. Fortunately, Middlefiskville Road is a short street and I was able to find the theatre before previews started playing. My book club's discussion in January is The Housemaid, q psychological thriller by Freida McFadden. When speaking with a Yelp friend, we learned we both had read the book and decided to see the movie based on the book. The movie follows pretty closely to the book with some minor changes. The theatre was exactly how I remembered it to be. Galaxy is in a funky location...in a small strip mall west of IH35 near Burlington Coat Factory. At 7 pm, the theatre was extremely quiet with no one in the lobby and one couple in our theatre. Highly recommend the book and movie...

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    Galaxy Theatres Austin - The seat quality

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    The seat quality

    Ticket City - ticketsales - Updated May 2026

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