I rarely leave reviews but, I chose this place based off all of the good reviews! I was NOT…read moredisappointed. My brakes sounded horribleeee and it even got to the point where I did not feel safe making my daily commute into Houston. Luckily, I called them Wednesday and they were able to get me in that Saturday morning. Isaac at the front was incredibly nice and explained to me how they will look at it, send me an email with what they found and a break down. Then they would call me to confirm pricing before they start. I got my final pricing for brakes and ac to be fixed in the future. They told me what was priority that day and what could wait! It was more than I expected because of the parts I needed but honestly, they were quick, nice and had tons of cars they were currently working on it (from it looked like). Yeah, I could have looked up the parts and bought them myself etc. but I rather save time and pay a professional. The best part was when I picked up my girl, they had washed her inside and outside and she looked amazing! She drives like she's brand new and I can't explain how happy I am with the service! They are known in the community so I would highly recommend them!

I feel like I got robbed out of my money. They repaired everything but the actual problem. Had my…read morecar for almost two months before getting started claiming to be waiting on parts that I didn't even need. The customer service was trash. I always had to contact them to find out any updates. I would go back to this place. 0/10

THESE GUYS ARE TOP NOTCH! They are thorough, reasonably priced, honest & efficient. Rides to & from…read morewere so very helpful! Definitely recommend highly & will utilize for future needs! Exceptional business!

Quick and painless inspection…read more Came here for an inspection and we were in and out in a matter of 15 Minuets. Staff was kind. Just walk in and walk out. Recommend.

We needed a quick repair on my sons daily ride. Ash told us to bring it right in and 24 hours the…read morecar was back on the road. No attempt to upsell. No delays.. Just prompt & knowledgeable service done efficiently at a fair price. Highly recommend.

I just had exceptional service on my Accord due to electrical system problems along with an oil…read moreleak. Ash and the team got me rolling a day later after estimating that it might take a few days.

The single best place to get an alignment. Great service at a fair price. Staff was friendly and it…read morewas quick. If you need an alignment (their specialty) this is the place

Friendly staff, got me in without an appointment. They're honest don't price gauge. They have…read moreearned a new customer.

Great friedly honest work. Good fast service and price too on American cars. A Friendswood favorite.read more

I called Mustang Auto Repair for help because my check engine light had come on and my car failed…read moreinspection. Scott advised me that changing spark plugs might actually solve the problem. (i had 179,000 miles on the original plugs). I changed plugs, reset the check engine light and took it back in and it passed inspection! So Scott saved me a lot of money with free advice. I would not hesitate to take my car there for any future mechanical problems.

Had a brake fluid leak and towed SUV to shop and it was fixed and two sets of brake pads replaced…read morethe same day! Their shuttle service made it easy for me to pick up that afternoon. Price of parts and labor were very reasonable. Definitely would recommend to anyone local or traveling through town, like me.

I've spent $4000 getting cars repaired this year. I have a 1976 corvette. Needs ac compressor…read more needs a radiator soon. Needs a wiper motor. Needs a ac fan motor. Probably the easiest car to get to parts. Anyway. Was hoping they could do a couple projects at a time cover 3 months. Turned it down. Now I have to find a new garage for 12 cars. Five adult kids 9 cars. We have 3. Including corvette. We drive 100 miles a year. Want to drive More. Anyway disappointing Casey and team has been amazing but ownership Not very pleasant. More to story I'll leave it here

Stopped here to get a state inspection completed. We rolled down the window to request this, and…read morethe technician told us we were fine to stay in the car. It looked like he checked the tire pressures and then disappeared. We waited in the car for about 30 mins before we were able to catch someone else to ask what was going on. He looked at us confused and said we needed to go inside to get this service. ???? Then once we went inside, he said it would take about 15-30 mins to get the service completed. We waited another 45 mins. Wasted so much time and was disappointed by such poor communication. I would not come back here again.

I chose to take my car to Firestone Complete Auto Care off of El Dorado and Gulf Freeway in…read moreWebster, Texas for a lifetime alignment. I asked the staff (Zach) to take good care of my car. I come back to pick my car up and there is a gash in the leather on the interior of my driver's side door. I told them about it and they said "oh, we didn't do that." and the manager (Marcos) flatly refused to take accountability for the damage they caused to my vehicle. They simply said "I don't know how we would have done that." I called the customer service number and escalated the issue to an area manager (George apparently) and was assured I would be contacted in 2-3 business days. That was a week ago, and I've received no such communication. I've heard lots of bad things about Firestone in the past, and this lines up with what I've heard. Absolutely pathetic lack of accountability for their actions towards their customers. Customers who chose to spend their hard earned money at their business. Absolutely unacceptable. Expect me to continue to cause a stink about this. You WILL make up for this one way or the other Firestone.

My kind of service!! Super quick and affordable. Daniel was very nice and informative!! This place…read morehas a great deal for oil changes especially luxury European cars, just call and ask about it. I will be coming back!

I normally don't leave negative reviews, but after my experience, I feel it's important to share…read moreit. I originally brought my car in because of an O2 sensor code. I ended up bringing it back three separate times for the same issue. To be fair, one of those visits did uncover another problem that genuinely needed to be repaired. However, I repeatedly brought up the original O2 code, and every time I was told the car was fixed and ready to go. Unfortunately, within the same day or by the following day the check engine light would come back with the same code. Each visit cost me more money, so I kept assuming an honest mistake had been made and would return a week or two later hoping the issue would finally be resolved. A few weeks ago, my car completely died. I almost brought it back here, but after the previous experiences, I decided to take it to the dealership instead. The dealership found burned wiring, blown fuses, and had to trace and repair sections of the wiring harness. I'm not claiming this shop caused those problems, because I don't know that. What I do know is that after those electrical repairs, I've been driving the car every day, and the O2 sensor code that I had been chasing for months has not returned. I'm not accusing any one of intentionally replacing parts that weren't needed. However, when a customer returns multiple times with the exact same problem, I expect a more thorough diagnosis instead of repeatedly replacing parts and sending me on my way. The repeated repairs cost me a significant amount of money without solving the issue. What finally convinced me to leave this review was my last visit. I asked if they offered a military discount because my parents were paying for the repair. Instead of simply telling me yes or no, I was asked what my dad does in the military. After I answered, the conversation turned into comments minimizing the importance of his job. That was disappointing and unprofessional, especially coming from someone who said they were ex military. My father's service deserved respect, not criticism. I can't recommend this shop based on my experience. I hope they improve their diagnostic process and treat customers and military families with more professionalism and respect.