I normally don't leave negative reviews, but after my experience, I feel it's important to share it. I originally brought my car in because of an O2 sensor code. I ended up bringing it back three separate times for the same issue. To be fair, one of those visits did uncover another problem that genuinely needed to be repaired. However, I repeatedly brought up the original O2 code, and every time I was told the car was fixed and ready to go. Unfortunately, within the same day or by the following day the check engine light would come back with the same code. Each visit cost me more money, so I kept assuming an honest mistake had been made and would return a week or two later hoping the issue would finally be resolved. A few weeks ago, my car completely died. I almost brought it back here, but after the previous experiences, I decided to take it to the dealership instead. The dealership found burned wiring, blown fuses, and had to trace and repair sections of the wiring harness. I'm not claiming this shop caused those problems, because I don't know that. What I do know is that after those electrical repairs, I've been driving the car every day, and the O2 sensor code that I had been chasing for months has not returned.
I'm not accusing any one of intentionally replacing parts that weren't needed. However, when a customer returns multiple times with the exact same problem, I expect a more thorough diagnosis instead of repeatedly replacing parts and sending me on my way. The repeated repairs cost me a significant amount of money without solving the issue. What finally convinced me to leave this review was my last visit. I asked if they offered a military discount because my parents were paying for the repair. Instead of simply telling me yes or no, I was asked what my dad does in the military. After I answered, the conversation turned into comments minimizing the importance of his job. That was disappointing and unprofessional, especially coming from someone who said they were ex military. My father's service deserved respect, not criticism. I can't recommend this shop based on my experience. I hope they improve their diagnostic process and treat customers and military families with more professionalism and respect. read more
