Derick Brill is an exellent worker to have, he is a man of his word and never fails to come throug…read more Thank you Derick for your patience

Savior Pool Service has lived up to their name. They have saved me several times this summer, as I…read morehave experienced multiple line breaks. Every time he has come out for a repair, Derrick has displayed his expertise, professionalism, honesty, and friendly demeanor. I highly recommend Derrick and Savior Pool Service.

Amazing company and employees, been using them for 5 years and my pool is always taking care of!read more

WAY cheaper than Leslie's and other pool stores. Very nice people. I ordered a few things from them…read morevia Ebay and was happy to learn they werent far from me so they are my first go to store now for the past couple of years for pool supplies.

I purchased a part for my pool heater from Pogue via an Amazon listing, and it turned out that I…read morewas unable to use the part due to an issue on my side. Pogue was willing to take the part back as a walk-up to their physical location, and gave me a refund on my credit card. This was really good customer service, and I wouldn't hesitate to use them for future purchases.

Wouldn't recommend. I was never even able to schedule service. I had been in communication with…read moreAlfonso for a month prior to when I was wanting service to begin, he came and surveyed our pool and told us that he would provide an estimate to sign and that we could begin service. However, he never sent the estimate and ghosted us. Terrible customer service.

Excellent service. Alphonso is patient, and understanding and was extremely quick to set up service…read moreafter we had an issue with our drains so that we weren't waiting without a pool for long. The actual service was quick and thorough. Would not hesitate to use again

These guys are the only spa service that I could rely on in Quinlan, TX. Beau was fantastic and…read moregreat at communicating with me and setting expectations. I would highly recommend them if you are in their service area and need spa services.

Had our pool resurfaced and remodeled. We had several contractors out to quote, and our priority…read moreis reliability, quality/expertise, and reasonable pricing (not cheapest but not unreasonable). The did a beautiful job, replacing the coping with travertine, replacing the mini-tile with beautiful tiles that were even standard price, micro-pebble surface, and added autofill, overflow valve, railing and wifi system. Last minute we asked them to also move the pool pump and they brought in a larger team to get that done at the same time! My only negative is 2 minor issues. 1) they didn't notice or check until the resurface was pretty much done that the decorative tile I had picked out and paid for to install on the steps was too big for the shape of the step. So now I don't have it because it was already too late to find something else. 2) The evening before they were going to resurface, I noticed the team had neglected to install the autofill. I called they thanked me for catching it, and had someone come back and install it before the resurfacing was started. So just check periodically, but otherwise they were 99% awesome! I would definitely recommend them.

I visited with 7 pool companies with good reviews in the Dallas area before doing plaster, tile and…read morecoping on my pool. I highly recommend saving this time as FG Pools LLC delivers far superior workmanship and choices for thousands less. The work was done in half the time other companies promised despite some weather challenges. They don't contract the work out so I felt comfortable with the team. They also didn't charge an upgrade fee for the higher quality products I wanted. I wanted the upgraded plaster called Stonescapes Small Puerto Rico Blend in Tropics Blue. The results surpassed my expectations.

Plays a mean game of dodgecall. I have had issues with this company since they resurfaced my pool…read more The plaster is now coming off in chunks. Looks like the bond was either not applied correctly, didn't get time to dry before the next layer was added or just poorly applied. I am not a pool professional, but I can now see the layers on the chunks of plaster off the bottom of my pool. I was unimpressed after about 6 months after the work was first completed. Trying to get a response after money was paid was impossible. May be good for pool cleaning, but I would NEVER invest in having them do another major pool job.

9/23/2020 Sales comes out great work and fast follow through…read morein the beginning. Work started fast and over fast. Barely got through one year of a very expensive resurface high end product and gray dots started popping up here and there... at year 2, they've made it all the way to the spa. I've tried talking to Mike / Justin about it and he's so all over the board. So said he no longer uses the team who resurfaced our pool ... he sent out a guy who said he could dump chemicals in and it would take it all up , but he couldn't guarantee it. $900 dollars for a gamble is way out of my comfort zone. Have tried communicating with Mike / Justin but omg he's so not on this planet. I hope he's well it was so obvious he couldn't concentrate and had heavy trouble keeping track with a conversation. That being said, I can not recommend this company . Great on the front end, but nothing on follow up. Only up sales and odd customer service. We'll have to resurface our pool to clean out their poor workmanship and drop another huge expensive amount of money to fix this mess. I have read in my research that the product used was not applied correctly and not allowed to dry correctly. When shared with Mike / Justin it's like deer in headlights and again nothing they can do because it's not their problem. Shocking.

THEY WOULD NEVER CALL ME BACK. A company can brag on all the services they will provide. However…read morethey do not provide 5 star service if they do not answer the phone or call you when you leave a message. I left four.... Still no call!

No explanation of what "opening a pool" entails until after you book them. Also, good luck on all…read moreof the work you have to do after they "open" your pool!