I was staying overnight in Glen Allen so I could easily charge this morning. Well, the Glen Allen…read moresupercharger is only 150 kW and costs $0.34. This one in Ashland is only 10 minutes north and charges at 250kW and only $0.32! Go figure.

NAPA 3901 Williamsburg Rd, Richmond VA I needed 1 grease…read morefitting for a lawn mower. I was asked what size I needed, and I did not know but had the part that the fitting went into. The guy on the counter said they stocked individual grease fittings, but he had no way of measuring the hole to tell what size I needed. It would take him hours to try and look up all the fittings they had in stock to see if any of them would fit and he was not going to do that. The only thing he could do is sell me an assortment of fittings for $72.00 and most likely one of them would fit. He loudly told me all of the reasons why he was powerless to help me, I told him that I felt he could do better than that, so he took the part to his manager. He returned and said that the manager said I would need to go to the manufacturer of the lawn mower and there was nothing they could do. I then went to Pleasants Hardware. When I walked through the door a lady asked how she could help me, and I told her I needed a grease fitting. Before she could answer the lady with her back to me who was ringing up a customer yells out, all the way to the back of the store to aisle 16 on your left and they will be on your left part way down the aisle. Sure enough there was exactly what I needed for $5 and the total amount of time I was in the store was measured in minutes. I have managed parts and service locations for over 40 years, and I was completely blown away with the lack of customer service at this NAPA store. The guy on the counter was insolent, lazy and clearly not someone I would want working on one of my parts counters. Sadly, it gets worse as his manager agreed with him and put his blessing on sending me out the door as an unsatisfied customer. I would think that a grease fitting would certainly be more in line with a part you would expect to buy and an auto parts store, rather than a hardware store. But I have to admit that the lady at the hardware store with her back to me and without looking at the fitting was able to tell me exactly where it was located in the store. What a pleasant experience this was as compared to my treatment at NAPA

Very inconvenient. I go at least once a week out of necessity for work related items. It's always a…read more15 to 30minute wait. One clerk at the counter and a line of customers is to be expected until they start loosing customers. Just add more people up front...

Great experience. Greg Pennington went above and beyond to help me get desperately needed…read moretransmission fluid into my 2003 Honda Civic Hybrid. (I had discovered it was low when my transmission started to slip.) My regular mechanic said he was backed up for days, so I was on my own. And the way this car's made, it's almost impossible for a layman to top off the fluid. Greg listened to my plight. His encyclopedic knowledge of cars was impressive, as well as his enthusiasm for problem solving. He quickly figured out the best way to address the issue without getting transmission fluid all over the place. Because I'm a Realtor, I was very grateful to have my car back up to speed so quickly. I'm told Greg usually works at another location, so I hope this review finds him. (I've also posted this on Google reviews.)

They had exactly what I needed and didn't charge me a "pink tax". Then when I went to get it, they…read morebrought it out to me in the pouring rain and installed it for free. Exceptional customer service! I will go there again.

I got a remote start on my 2012 Honda Civic and I love it! The Staff ( I forgot his name) was very…read morepolite and helpful. He did a great job at explaining and showing me how it worked. I liked that I could use my existing key and not just the fob I was given. Service was fast, friendly and a good value for the price I paid. I highly recommend!

I sincerely hope that anybody who decides to take their car to this shop does not have the…read moreexperience I did. They canceled my appointment at the last minute, rescheduled it. I was going on vacation and needed the car three days later. It was not done--in fact I don't think they started the work until two days after drop off. I told them that I would be out of town until Monday. I received a call on Saturday that I needed to pick the car up. It's a convertible --and when I arrived, it had been sitting out in the parking lot all day with the top off. I figured out why! The top no longer worked. Neither did the driver's side window. I did not figure these things out until I drove the car home. But that was only after dealing with the fact that the mechanic drove my car up on the sidewalk tearing my bumper skirt up. After listening to it crunch as I slowly backed it off, the three guys in the shop proceeded to harass me--telling me they'd just fix it, then telling me my car was a piece of junk. They did nothing! I had to call my insurance. I should have called the police. It took the shop owner over five days to call me. I have yet to be contacted by their insurance. After I took it back in for them to fix the windows and top, they said they couldn't do anything. I could take it to a dealer and pay to get it fixed and they'd cover it if they thought it was due to something they did. So avoid getting a lawyer--and just skip this shop! ****(added 7/29) I'll reply to Andy's response since I can't add to his comment. I'm sure this comment is NOT for me since he didn't contact ME about this. He doesn't really care if my car is repaired or works. He just wants a great review. I don't blame him. But maybe he should train his managers to deal with things when their mechanic wrecks customer's cars. As far as you the customer? I've learned some things. I would just be very careful dealing with car shops. Document everything when you drop it off--mileage, condition. Just like a rental. Andy makes it sound like I'm some kind of crazy woman. Well that's how his managers made me feel too when I complained that my car was up on the damn sidewalk. I should have called the police since I didn't have a witness there to see the condition of the car. I was alone-- and they knew it. Their insurance company sent me a check for $2000 even though the estimate to get the bumper that fits my car is well over $3000. And my top? Mercedes really doesn't know if it's the pump. They don't know. So it worked when I dropped it off. When I picked up my car, the bumper was wrecked, the top didn't work and the driver's side window didn't work. Nothing was said to me that they wouldn't touch the top before I picked it up. Ever. And yes, it did sit outside all day since 10:00 am with the top down. So it's all sketchy. I am now stuck with a car that I can't sell. I'm $1000 short to repair the bumper. So thank you Andy for your reply here on Yelp. As with other "no phone calls," I appreciate the NO follow up to see that I was taken care of. Go away. I know. Go away. I'm sure my convertible will sell right away with that wonderful $700 radio re-wire your shop did!

Had a wiring issue with my trailer. Called around was told 2/3 weeks out with everyone. Including…read moreChesterfield Trailer & Hitch. They advised me to bring it in and will try to get to it. 3 days later I get a call it's ready for pick up. That's service ! 5 stars out of five. And if your a DIY with welding the sell metal. Extremely fair priced with everything Now my go to trailer repair place. Come check them out. Definitely get your moneys worth !

Amazing service. They ordered the parts for me and installed everything perfectly. Couldn't have…read moregone better!

I am very happy with the windshield fix done by Mike. Scheduling an appointment was easy. He came…read moreover to my apartment on time. The process ended up taking a bit longer than it should be because it had snowed a little bit the night before. I had to turn the heat on for the car, so the windshield could dry. He was very professional and told me what he was doing each step. I am glad I was able to find Mike. Great service and great prices as well!

Great service, very friendly staff, affordable! They will also come to you which makes this process…read moreeven better with convenience. Definitely recommend.

Woke up on Christmas Eve to a dead car battery. Got a jump and headed here to purchase a…read morereplacement. This location sits directly beside an Auto Zone, but since Advance Auto advertises the free battery testing and replacement services, I choose Advance. The associate was incredibly helpful and attentive. The only thing that rubbed me the wrong way was how he talked around the core fee and how it works. You know how you catch someone in a lie and they take detours instead of providing a straight answer? He was honest but very indirect about it. The math on the screen told me everything I needed to know. The core refund is just a wash, not a discount on the price of the battery, i.e., they added $22 to the price of the battery and then took the $22 off. Anyways, he replaced the battery very quickly and we were promptly on our way. As easy as it is to change a battery, I still hope they never stop offering this gratis service.

I went to Advance to check to make sure my wife needed a battery for her vehicle after it would not…read morestart. I gave her a battery a boost with cables from my car battery. it started and we travelled to this closets Advance Store. The Store Clerk confirmed that the battery needed to be replaced. They had a battery in stock and I agreed to purchase. The young man was about to replace ; however a store manager would not allow him to replace. Her excuse was that due to the year and model of the vehicle that they could not replace it. It had been replaced by an Advance Auto Store employee in the past. I refused to due business there and went to another Advance Auto Parts location were it was changed without any issues. I will not do any business at this Advance Auto Parts location for any reason any longer to include purchasing a car wash rag. Done...finish! The Urban Cossell

Awful service. Close before posted hours and staff hangs out in store. When you call, they just…read morehang up on you.

I went into for cabin air filter for my car. I walk up to a guy and asked him for help, he straight…read moreup looked at it and then at me and said "oh I don't know if we have this" and walked off. What!? I figured stuff myself anyways. Lazy, unprofessional, unhelpful and overall bad experience. Don't really recommend this place