Had a great experience purchasing our first BMW from Autohaus. Everyone was great to work with,…read morefrom sales, to finance to the "genius" who helped set up our car!!

I brought in my 750i due to issues with a sensor. That repair plus three preventative maintenance…read moreservices totaled $ 1500. When I was checking out, I handed the gal my credit card, she processed the transaction and I left. Before leaving, I texted my son, as there was a T-shirt in the boutique I thought he would want. I left the dealership and several minutes later he texted back that he did want one. I drove back to the dealership and there was a different gal at the payment desk. While she was processing my purchase I was standing at the counter and there was a plastic frame holding a piece of paper. I turned it around facing the boutique and read that there was a 2% charge for credit card purchases. I totally get the reason for Autohaus to charge that, however I was not informed by the first cashier and if I had been, I would have simply given the gal my debit card and avoided the almost $ 30.00 charge. I spoke with Chris (Service Manager) and he said he would 'look into it" and get back to me. I have not heard from him, and it's been 2 weeks. I actually saw Peggy W (Business Manager) at a car show last Sunday. I explained the scenario to her, and she was very unempathetic, and dismissive with me. She immediately went into a rhetoric of "Oh well, I'll have to remind them again to mention that". She had the opportunity right then to "make it right" by offering to do something but instead started picking up brochures telling me that I had automatically been enrolled in a customer loyalty program. Bottom line- I would like that 2% ($ 28.50) credited back to my credit card. Once again, it would have not been an issue to use my debit card and I certainly would have if I was aware of the fee. I purchased my vehicle from Autohaus and have gone there exclusively for all maintenance and repairs. With how rude Peggy W. was and how unwilling they are to make this right, I'll most likely be looking for another dealership.

I could not be happier, when you call and Amanda answers the phone you immediately know this is it…read moreand then when you walk in the doors you know it is true. I felt taken care of immediately with the sales manager, Christine. Everyone is "just" happy. Frank Leta came highly recommended by a neighbor and because of that she will be getting a referral fee. I say, make it your place to purchase your next vehicle. Also, check this out, I got more for my trade in than was offered by Carvana or Car Max. Thank you for treating like a valued customer.

My daughter found a used car online here. She did the online credit form and was told to come on…read morein. When she arrived the (first thing that morning) the car had been sold. She found a second car and was denied being told she needed to find a car under $18k by the manager. She did but was denied again. She found a third car for $13k and denied again. The whole experience for her was a heartbreaking one. Even worse, the manager was misleading about what she could buy while a high pressure salesman wouldn't stop pushing more cars. I would never recommend this experience to anyone, especially a first time buyer.

Rylee Berry is the best person ever. She is knowledgeable friendly and approachable. She made my…read morecar buying experience exceptional and I didnt have to haggle, wait all day and figure things out. It was easy and Samir got me the best rate. I got an upgrade and had a wonderful experience doing it. Thank you Rylee, you are the best!

I am writing this harsh review because my recent experience with this service center was completely…read moreunacceptable. I brought my vehicle in for a simple oil change, and when it was returned after being washed, the car's antenna was missing. I discovered this when I got home and immediately called their service department multiple times. Instead of taking responsibility and fixing the problem, they refused to replace it. To make matters worse, the service manager, Shannon, has been blatantly avoiding my calls, even after I left several voicemails explaining the situation. This is unprofessional, disrespectful, and shows a complete lack of accountability and basic customer service. I usually go to Dave Mungenast and have never had issues like this there. Due to scheduling conflicts, I decided to give this place a chance for my last two visits. That was clearly a mistake. I will never return to this service center again, and I would strongly caution others to think twice before trusting them with their vehicle.

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

Brandy was awesome in helping me transact a deal from the West Coast and getting the car on a…read moretransporter. Highly recommend Brandy if you are looking at a car in the Dean Team inventory.

Henry Smith took the time to rub out the lengthy scratch that we had on our passenger door with a…read morerubbing compound. He was timely - efficient - & very successful. Our passenger door looks new again! Thanks again Henry for your effort & courtesy! The Dean Team is lucky to have you!

I did not wind up buying from DBC, no fault of theirs, just didn't have the time to go and check…read moreout the lot, but I had a good experience communicating with Paul DeYoung, and felt like he was responsive and friendly, without being too pushy. I'll be sure to check it out in the future.

Went there Saturday morning to look at their selection of Preowned vehicles. Ended up working with…read moreBrandon Boyd. He was very knowledgeable and easy to work with. He made me comfortable enough to by my vehicle sight unseen. Then it was time to go over to Finance with Ricky Hoskins and it was honestly the most pleasant auto finance process I've ever encountered. Then Wednesday when I picked up my new car I worked Andrea the delivery specialist. She was awesome. The team made it a pleasant and memorable experience. I will be back.

I had an outstanding experience at Jay Wolfe Toyota! Scott, the Service Manager, treated me with…read moregenuine care, respect, and integrity. He listened to my concerns, properly diagnosed my vehicle, and exceeded every expectation.Another shop completely failed to take the proper measures to do a smoke test to diagnose my check engine light, but Scott and his team found the issue immediately. The entire service team--including the Parts Manager, Service Consultant, and Technician--worked flawlessly together to resolve it and replace my battery, tires, cabin filter, and engine filter. I also want to recognize Mary at the food counter for her exceptional kindness and making me feel so comfortable.I truly felt treated like family rather than just another customer. This level of compassion and professional diagnostic skill is rare. Thank you, Scott, and the entire team for your exceptional customer service! Highly recommend!

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.

I'm a fan of Carmax over a few experiences with the mega chain dealer…read more I took my 2013 Honda CRV in for an appraisal and was promised within 30 minutes a price. I dealt with Branden who was friendly and professional. The store itself was clean and inviting. In around 25 minutes I had an appraisal in my hand for more than I expected. The only thing necessary was to sign over the title. However I was not prepared yet. I would recommend them for the sale of your car or a purchase from their lot. They have always been fair to me.

This location will try and scam you!! Tried to trade in my car they claimed loose dirt on top of…read morethe carpet was evidence of "Major Flooding Damage" and proceeded to knock a ton out of the quote, but they don't normally do this for everyone they said... After I complained that their evidence was ridiculous they said I could get it inspected to prove otherwise and they would honor their quote. Got a shop inspection they said in an absolute twist of events that shockingly it was a clump of dirt on top of carpet like everyone could see. Took it back to CarMax and they knocked $1,000 off because in that week the value had "depreciated". Went with a competitor instead stay away from these people who make a living stealing from others!!