The most amazing beauty supply store in Frederick county !!!! I always a shop here . Been shopping…read morefor my whole life

I like it! It's a bit expensive but they have some good stuff. I would recommend the hair products…read moreand lipgloss. The customer service is okay.

Love this place ! Reminds me of the beauty shops in NYC. The staff is really polite also .read more

I had very bad experience with Frederick Ulta Beauty store. I went in for eye brow wax. Olivia S…read more was doing it. Seems like she had no experience at all. She burned my skin. When I complained about it she just disappeared from there. I ask for the manager she behaved very badly too. Instead of apologizing she was saying it all normal wax is hot it will be ok in few days. But now it left marks on my forehead. When I was checking out cashier started arguing with for tip.

I don't understand why the Ulta in Frederick, MD never has new drop items in stock when every other…read morestore in the region seems to have hot items in stock. Please figure that out. I don't want to have items with a pump or perfume shipped to my house. I just want to pick items up without having to drive all the way to Hagerstown, West Virginia, or Leesburg. Yikes.

I came here on Jan. 29, 2016. As I came to the store, I was browsing around to see the makeup and…read morethe perfume, until I've decided to purchase some concealer. I was greeted by the manager, and she sent me to a friendly associate by the name of Bianca. As I was talking to Bianca about what concealer would best suit me, she used this device that takes pictures of my neck, cheek and forehead and she entered the information into the iPad, which then told her what my shade is, so she picked up a concealer from Cover FX, and it covered my acne scars well. Next, I asked her about lipstick and she suggested the Kat Von D lipstick in the color 'Damned'. After that, she gave me some useful advice on how to apply concealer, and other types of makeup such as foundation, etc. However, I'm disappointed at the fact that this store barely keeps their items stocked up, which is infuriating, but I still like the store for good service and excellent associates. Overall, I was very satisfied with my purchase, and I will be shopping here in the future.

After 2 visits, I'm very impressed with this Sephora's customer service. On my first visit, the…read moreassociate easily processed my return even though I'd lost the receipt and was really pleasant. On my second visit, I was checking out and asked the cashier if they had received more than 2 shades of the Too Faced Melted Metal because I only saw 2 on display. She was super helpful, went to find the shade I wanted, and returned in a jiff. The store is a little bigger than, and has an important bonus over my old location in Hyattsville- they carry my favorite brand- Nars!!! With a new baby around, I NEED Nars' creaseless concealer readily available to me! They also seemed to be fully stocked on popular brands like Smashbox, Benefit, Too Faced, and Kat Von D. Why can't all Sephora locations be this neat and have nice employees?!

We founded what we wanted, however, cashier had the personality of a fence post. No customer…read moreservice skills.

I recommend coming here to get any good products for your hair! Please ask friends who know a thing…read moreor two, or a salon before asking someone here for advice. I have worked as a hair stylist assistant and I recently ran into someone who worked there assuming I didn't know what I meant when I was asking for a volume 5 instead of a volume 10 or 20 toner. She assumed I wanted volume 50 for some reason and provided me with odd info when I was just trying to tone my hair without pulling color. She seemed to be trying her best. And I have no idea how educated these wonderful ladies are who work here on hair. But what I do know is if you need any help on what is the best for you and your hair do your research before asking a whole lot of questions here lol. These ladies are very patient though and work their hardest on helping you no matter how much they know. I always appreciate having this place to go to when I can.

I came here last week with my husband and was so impressed by this hidden gem! The wigs are…read morephenomenal, their products selection is great and the prices are right. The owner David is a sweetheart and has a wealth of knowledge of beauty products. I'm going to get my husband to take me back next week to get another wig! Lol

I was looking through this store the other day, and noticed it was still empty and the staff that…read morewas there was absolutely miserable to me, it's almost like you are not supposed to be in there and by being there you are hindering their day. I got the hair color I needed and left... I came back to the review to update and noticed that the same gentleman I spoke to the first time (David) leaving replies to "would be customers" accusing them of making up reviews... and CLEARLY lying about how he "fired the man that was the problem"...when it was him. As someone whose family has a company right up the street, Id encourage David maybe to stop deflecting blame and be accountable... it's not our fault you and your staff treated us awful... it's not yelps fault that these are posted in a fair and open forum, in a way business cannot delete them... (that's the whole point...)... it actually speaks volumes about you that you're mad you can't hide the reviews... or that you're willing to lie. you won't even have a thriving business with that kind of customer service and management style. be honest with yourself. be accountable.

The lady that works here was very friendly and helpful. The store is well stocked and not junky…read morelike some other places I've been to. This is a black owned business that I will continue to support. So glad I found you all!!

After the reviews Being locked on Google for almost a year I finally got to post my Review via…read moregoogle as well! Heres the update I am sadden and extremely disappointed in my Experiences at this store. I intentionally shop black owned! It is my Preference to support my people. Customer service is great typically across associates however, I noticed different managerial styles in my 3-4 visits to to this establishment. When one manager/ associate is there she chats with you, helps, leads you to product etc, then goes about her business. On the other hand each shopping experience with manager 2, after being greeted, I'm followed down each isle, by whomever the secondary employee is at the time. Like literally hovered around me while shopping with arms folded. I mean literally, I see her in my peripheral, just standing there. If i were to bend down a pick up something I'd bump her It's EXTREMELY uncomfortable!! I understand asset protection but this is not the best method at all. I will not be giving any more of my hard earn money to this type of establishment.

I booked Smooch studio ( Fredrick location) yesterday to celebrate a girlfriends birthday! The…read morewebsite left me looking for more so I called just to get clarity around what they offer. I was able to book an appointment for me and the girls to make lipstick or lipgloss! Super excited!!!! Walking into the studio left a lot to be desired, I wasn't greeted with warm and friendly energy more like a blank look. Once confirmed on the books we got assigned an artist who was actually very friendly and excited to help us. Yaaay!!! Glad we did! The decor of the studio was neat and cute but It missed something : I don't feel they gave us an experience. We had to ask questions about the company and product. No one broke down the story or educated us on everything they offered. When asked what was the lipstick made of ? ..... both artist looked confused and handed us each an ingredient sheet. Giving me the feeling they didn't know what was in it! I will say our artist was sweet and helpful, she offered suggestions on how to obtain the desired colors but she didn't walk us step by step on how it all works. (not in detail) this would have created a more engaging experience. I love the idea of this business and think it's an amazing concept.... but the experience is what sales and we walked out paying 28 buck( social media discount) and not really sure what we paid for. I think it would also be better if they allowed the customer to be more involved in the making ..... more then just picking out the colors. The product itself was just okay... the pigment of the colors came out very light.

About a year ago I went to Smooch Studio with a group of co-workers and had a custom lip gloss…read morecreated. Sadly I didn't have time during that visit to experience all the studio had to offer. That lipstick quickly became my favorite, so when I lost it I had to replace it! I stopped back in this past Saturday and they were able to pull up my old recipe and re-create it on the spot! Since I was there, I decided to get some help with my foundation issues. At the age of 41 I have just begun to wear foundation, and the goop I bought at CVS just didn't match my face. I walked out with a "Magic Wand" that really does cover my dark under eye spots without making me look wrinkly, custom foundation with SPF, some kind of fairy dust that makes my face look pore-less, and my two lipsticks. I also walked out with a ton of tips and tricks that taught me how to use some of the cosmetics I already invested in. All the products are natural, and the stylist explained what each was made of, how to apply, and why it was good for my face. (Their products follow form and function). That night I got carded (woo hoo!). The next day I went to a fancy schmancy restaurant in DC and the hostess told me my eyes "popped." Prices are in line with what you would pay at a department store makeup counter, but Smooch Studio products are CUSTOM and CLEAN! Plus its locally owned and such a fun place to visit.

I've cancelled several prescriptions multiple times. When I get a notification that my prescription…read moreis ready for pick up, I assume I'm picking up the right thing because I've cancelled and confirmed with a staff member that the unneeded meds are actually off my account. I don't know if they don't care enough to actually follow through or what the issue is, but also when I pick up they don't tell you what you're picking up before you pay. After you pay for it they won't refund, even if it's their fault for filling something you've cancelled. Shouldn't the pharmacist also be looking at all your prescriptions before they fill it and catching it if you're getting an abnormal amount of the same med? I really don't know, but they just don't seem to care. I would not recommend using this as your pharmacy.

I purchased a Omirom blood pressure monitor and I realized the same day that I had picked up the…read morewrong product. The cost of my original monitor was $85.99 and I exchanged it for one priced at $59.99. The exchange went well but, since this was medical equipment, I had to take the $15 difference as a gift card. Annoying but not a deal breaker, until I went to redeem the card. It was valued at $1.00 and there was no possibility of disputing the value without both the original and the exchange receipts. Yet another time that Walgreen's policies and practices cost me either time or money.