I walk into Ulta and normally get very overwhelmed. Today, I thankfully asked for help. Allison came over and we got right into it. I told her I wanted to rebuild my makeup collection and needed help with finding my right shades for my tone as well as some fragrances. She made it fun and was very kind. She helped me find everything from toner to setting spray. Allison was very professional and honest. I'll definitely be coming back! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Frederick, Maryland

Emily has the worst customer service and attitude, the first time I came in and was ready to check out, Emily greeted me in a very rude way, and was on her phone the ENTIRE time not paying attention. Then today I walk in and she stares at me like i'm crazy and has an attitude AGAIN, she acts like she dreads being at work, and if she does she doesn't have to rub it off on me. read more

So I do love the store layout, all the many products and if course they have a wonderful salon. But buying things and paying is a wait, every single time. This is a huge irk for me. I can't understand why a store would understaff cashier positions when that's literally how you make money. It's Tuesday, 10:30am and there's 1 cashier and a line. Tried this same store yesterday in the afternoon and a huge line so I left without buying anything. Just saying... read more

I did not have a good experience went in for the first time asked for a few highlights just a little shade lighter than my dark brown hair and got real bright choppy highlights that I had to have toned back down, now my hair is very dry and coarse , had to repay someone else to straighten my hair out because it was very crooked and three people told me it before I realized it and had it checked out I will just say I will not be going back and I went to an elite stylist . Waste of money unfortunately. I got pictures of the highlights I wish I would have had someone take pictures of the back of my hair because it was a triangle in the back kind of came up on the sides and back down in the front it was very crooked but here are the choppy highlights . read more

Ulta Beauty - The color of my brown hair before highlights - Cosmetics & Beauty Supply Near Me - Frederick, Maryland

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First time checking out this location. They greet you as you enter, which is always a good thing. What I like about this location is they don't constantly swarm you asking if you need assistance, every 5 minutes. However, they need to appear to be more approachable. I was looking for certain brand, because their layout is different. There were 3 ULTA employees all engaged in a convo amongs them selves. This another one was on her phone but managed to help me. However their stations to test products are poorly stocked and dirty. If your gonna allow testing of products, have tissues, sprays and applicators in stock. A lot of the make up with testers are damaged and dirty. Someone should check it out and get rid of the damaged products. read more

The salon is a hidden gem! Make sure to book an appointment with any stylist to suit your needs

It has been a few months since, but I randomly decided to try and give Ulta a shot when it came to getting my hair done.. not only was the pricing the most outrageous I have ever paid for and honestly ever heard of.. but the color showed absolutely no difference! No one noticed any sort of difference! I felt as if she took her time as well because I was being charged hourly.. I sat for over 5 hours! I didn't even get a cut that day! Only thing I did was attempt to lighten my hair... long story short I left there feeling completely incompetent, taken advantage of, in literal tears, and stunned! And I was 100% taken advantage of by this person! Never again, even if it was just the woman's fault... maybe they should take into consideration who they hire. This was sickening! I love my salon now! However, I would recommend for other things! Makes me sad even thinking about what happened that day! I paid WELL over $600 that day! FOR ABSOLUTELY NOTHING! read more

I have been having my hair colored my whole life. I was strawberry blonde and wanted to gently embrace my grey hair. Well Vicki nailed it and it looks amazing! Most places would estimate 8 hours and $800. It was done in 3 and is spectacular and so reasonable. You deci read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Frederick, Maryland

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Worst customer service I've ever experienced in an Ulta. I will be going to a different location later today to find assistance I was looking for. read more

I had an issue with picking up my online order due to the Ulta website; however, the employees quickly helped fix this issue. A girl with dark hair (I didn't get her name) found me the shade I needed and let me know that when the order comes in she will decline it, as I decided to just purchase it in-store. read more

Picture this, it's your brother's wedding day and your makeup lady (in another salon) has called in sick to work and cancelled your appointment the day of! You're freaking out with 3 hours until pictures and after calling multiple locations around the area, you come across this location. The receptionist is very friendly and understanding of my freak out. She explains she could fit both me and my fellow bridesmaid back to back. You're ecstatic and you immediately book the appointment. With my hair appointment running late, I became late for my makeup appointment. The salon manager, Marty is nice and flexible enough she can find someone else to help do my make up. The professionalism, customer service, and flexibility of the salon at Ulta is what makes this the best Ulta location I've been to! My makeup artists were Ms. Patty and Leah. Ms. Patty was so gentle and careful with my makeup. She understood what I had in mind and helped me create that. Leah was amazing at doing my eyeliner and eyelashes. I got compliments on my makeup all night! But most importantly they both made me feel so beautiful in my own skin!! I would recommend their makeup skills to any friend or family member of mine. Overall, if you have to get any makeup done please ask for Ms. Patty and Leah! I salute the Ulta management especially Marty for helping me out that day, it really says a lot about how amazing their customer service is at this Ulta! read more

Ulta Beauty - Makeup by Ulta Salon - Cosmetics & Beauty Supply Near Me - Frederick, Maryland

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It's been a couple years and I feel a lot has changed. The people that work here are a lot nicer some will still follow around but over all it has changed for the better ! read more

Olivia was fantastic! She asked a lot of questions and took a conservative approach to my cut. Long to a subtle A-frame lob. She glossed, dried, flat ironed, and then cut so as to not go too short with my very elastic hair. She was so gentle that I almost fell asleep a couple of times. read more

I just left Ulta and had to leave my feedback. I was in the perfume section for women. There were 2 ladies there along with myself looking at perfumes. An employee approached them letting them know about the new fragances and if they needed assistance. I was next to them and she didn't even acknowledge me at all. She did see me because there was eye contact. Didn't offer me to smell new fragrance nor if I needed assistance. Made me feel very uncomfortable because she went to cosmetic section and I was smelling other perfumes and just looked at me and still didn't offer any help. Everyone she saw asked them if they needed help. Very unprofessional I doubt that I will be back. I'll just drive to Rockville always have been helped ,acknowledged and not discriminated. And by the way I purchased 2 perfumes and spent $186.56 to be exact. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Frederick, Maryland

I was able to make a hair appointment online. My first time with Fran and it was perfect . She recommended a couple of hair products that I absolutely love read more

Great selection and decent service, they're just so overpriced! Especially their brand. This is why I shop online for the best deals and/or take a trip to Marshall's or TJMaxx for beauty stuff. I do love all the little stocking stuffer items they have by the registers. read more

This is for the brow bar: I came in with the most terrible looking eyebrows ever. When I left, I had the most beautiful eyebrows I've ever had. After trying threading and waxing at different places, this was the first place where 1. she asked for my input 2. she showed me what they would look like when they were done and 3. I was not in that much pain. Susanne (or Suzanne?) did a beautiful job and I had people coming over after she waxed my brows to compliment me on how beautiful they were. Best experience ever!! She also helped me pick out a brow filler. The waxing cost $20, which is a bit pricey, but it was totally worth it to me! I will go back! read more

This is the dirtiest Ulta location I have ever been to. The testers are absolutely disgusting. There was no way I was using any of them. Most of the brow pencil testers and eye shadow palettes were completely empty so it was impossible to test the colors anyway even if I wanted to. The displays are poorly cared for just about every item I wanted to purchase with every brand I looked at (Morphe, Tart, Laura Mercier, Urban Decay, etc) had those items missing including brow pencils, blush, foundation and eye palettes.These displays were filthy with makeup caked to them and most of the items I picked up were stocked in the wrong locations. It was really frustrating to shop in this store. There were plenty of sales associates standing around. One of them actually asked if I needed help and she directed me to the display I was looking for, but she offered no further assistance to find products. The register staff had no answer for why so many products were out of stock. The many sales associates standing around could easily clean up the displays and restock items, but I don't really think this location cares much about any of that. I will definitely be shopping at Sephora from now on. There's literally just too much competition in the makeup department for an Ulta to represent themselves this way and expect people to remain loyal customers. read more

I like going here they have a great selection and the girls that work here are really helpful.

I tried their hair salon for the first time this evening. I wasn't familiar with any of the hairdressers but I took my chance. It was truly a mistake I'll never make again. I wanted a simple cut to even out my sides with the back to form a simple bob. Only about an inch to cut. We specifically spoke about evening the back with the sides. She did not do that and she took a LONG time. It's not even in the back AND she didn't shave my neck. That's a $55.00 mistake I'll never make again. read more

I always go to ULTA to get my brows done, I usually am super happy with my result but last Thursday I went to get them done since my brother wedding was that Saturday coming, I was burned and had swelling and now scarring due to it. I had to cry while i got my make up(i was a bridesmaid) done because it hurt so bad to touch it. I went back to show what happen and they said they couldn't do anything for me because i signed a waver. Which i had responded with " they said the waver was to make sure i dont use retnol retnA or any anti acne products" their response was oh well here is a tester oil it might fix it but we cant do anything but that for you! Never again will I go back to them read more

I give this location five stars because it's stocked, organized and all of the employees were amazing. They were all dressed well with makeup on and that's defiantly a plus. One young lady helped me and my friend she had so much knowledge about an assortment of products. And she also gave us her personal opinions on the products. I love a sales person with knowledge and friendly. This experience was wonderful I will defiantly be back especially because there is no Nordstrom close. Ultra has everything perfume, makeup, hair as accessories and hair products. This place is a must see check it out! read more

Ulta Beauty - Great location everyone is so friendly and helpful! - Cosmetics & Beauty Supply Near Me - Frederick, Maryland

I have never felt uncomfortable in an ulta until today. Johanna explain in three different ways how I can reten products. I work in customer service, I understand the return process can be difficult for some. But it felt like she was expecting me to come back and return everything I got. I got 5 basic ideas, it was my day off and I'm going to my brothers wedding. I'm not dressed to the 10's. It could have been the fact I didn't hear her when she called me to the register but I took my earbuds out for her full attention. I wish I kept them in. read more

I come here occasionally for make up and eyebrow waxing. I'm not overly impressed with there products but the customer service is great. I recently came here to get my daughters hair done for a special occasion. The salon area is pretty small no where for a person to sit other than the client. So not ideal for people with kids or a kid with a parent but whatever.. Yana did my daughters hair and I honestly I couldn't be more pleased. I didn't know what to do and I told her just do something simple and she delivered. She was very sweet to my daughter as well.. I would recommend her for sure! The prices are reasonable as well. I called around trying to find a good deal for a hair style that needed to last 2 hours and everything was $15+ more then what I paid. I am 100% satisfied and will return! read more

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I'm a huge Ulta fan, but this is the first, and last time I'll ever visit this store. I went in earlier today to find tinted moisturizer. I asked an associate, who had red hair and a british accent, to help me identify my options. She told me most brands aren't making tinted moisturizer, and that I should try BB cream instead. I explained that I didn't like BB cream, it was too heavy. She directed me to one anyway. She then showed me one tinted moisturizer, and went back to chatting with her coworker. (Following this event, I googled no less than 25 different tinted moisturizers currently on the market. I also found a Marie Claire article from 8 weeks ago reviewing the best tinted moisturizers on the market http://www.marieclaire.com/hair-beauty/beauty/best-tinted-moisturizers-2013#slide-12) On my own, I identified 5 brands in the store that carried tinted moisturizers, including Ulta-brand. I tried them all, on my own. I actually tested some of the Ulta brand and liked it, but there were no sealed bottles out, so I went back to the associate and asked her if there was more stock in the back. She said no, everything they had was out on the floor. And went back to talking with her coworker. I found the other item I needed, and went to check out, where I asked the cashier if Ulta did site-to-store shipping. She said they did not, but that she'd be happy to go into the back and check to see if the tinted moisturizer I needed was back there. When I told her another associate had told me that nothing was in the back, she looked perplexed and told me she thought it was worth checking to see if anything was back there. However, she was the only cashier (because all the other associates were busy chatting) and she couldn't go back and look for me right then. I waited around for a few moments, but then had to leave. I did not get my tinted moisturizer. read more

A whole lotta cosmetics! Someone usually greets me when i come in and the staff are pretty knowledgeable of the products they carry. Ulta carries a wide variety of high end and also wallet friendly selections of cosmetics, hair tools, and bathing essentials. All of which are neatly categorized so your browsing is easy. As for comments on the staff, I'm sad to hear the treatment of other customers. There is one particular manager that is simply put, fitting the complaints I read. However, overall, I found most of the remaining staff warm and helpful. read more

Every one star review is spot on!! Given the snooty attitude of the employees you would think this was a high-end beauty store located on Rodeo Drive. In all the times I have visited this store, which have been several, I have never been asked if I needed help or assistance BUT I was followed around once like they suspected I was a shoplifter. Are you kidding me?!?!?! Maybe if you HELPED me find what I was looking for I wouldn't be wondering around!! Generally, most products are in stock, however that is not the case for sale items. Always out of stock. The staff is too busy gabbing with each other to bother with organizing the shelves, perhaps if they did that they would become somewhat knowledgeable about the products they carry. They are always "out" of the samples the fliers promise are available - even if it is the first day of availability. Unless you enjoy getting treated like absolute dirt, or overlooked like you don't exist, go somewhere else. read more

I came here today to look for a lip liner to go with my dark cherry lipstick. When I got to the store, I saw an associate with white looking hair although she's young, I saw her looking at me as if I'm repulsive and the bitch was talking shit about me. At least I was greeted by another sales associate who was friendly. When I was walking around the store, the same bitch that was talking shit about me had the nerve to ask me if I needed help with anything, and then on top of that, she nearly had a stroke when i was in the store with a wet umbrella, even though I did shake the umbrella off before i walked into the store. From there, I felt intimidated and I left. Snooty ass associates?! no thanks. I'll shop on Ulta's website and get better service at Sephora! read more

Extremely rude staff. This older woman basically interrupted a conversation I was having with this young girl and started to criticize her in front of me. The girl was trying her best to help me and just stood there while this woman barged in. The woman assured me that she was a "skin care consultant" Wrong. She was speaking to one and the way she was acting was unprofessional and flat out wrong. Told me my face was blotchy and I needed to fix it, was trying to sell sell sell. What she should have done was NOT interrupted the conversation I was having and try to get her sales up. This was my first time at this store and I will not be returning. read more

This Frederick location is perfectly stocked enough as any other locations. I appreciate that every cashier has their face on and is an above average application (to me that means that they know they work in a cosmetic environment.) and the "make up artists" (loose description) are not swarming and suffocating all over you when you walk near their section. I am a member, so it is eventually worthy to accumulate points with each purchase and have over the last two or three years earned enough for about $20 off my purchases. And, their coupons hit my email so I can pull up the link when I am at the check out counter. In general, it would be nice if the coupons were applicable to ALL PURCHASES. I have been caught when purchasing certain brands (especially perfumes and hair products) that the coupons were not valid, but...it is what it is. Ulta is a chain, but it defiantly serves the area. One box store that ticks more boxes than not. read more

I was in Ulta earlier today doing some shopping and noticed three employees at the register talking. No big deal. But then, the conversation LOUDLY morphed into stories on GETTING THEIR NIPPLES PIERCED. I understand chitchatting with your coworkers, but at the risk of sounding like a Karen, that was completely inappropriate. I still love the store, but that was probably the most inappropriate thing I've ever seen from an employee--anywhere. read more

The staff at this store go above and beyond to make your shopping experience exciting. I love getting my hair done here as all the stylists are excellent and know what products to use for the best results. read more

I definitely agree with a lot of these reviews. I don't like coming here because of the rude employees, and the way they watch over you like you're going to steal something. I legitimately was followed around the store for no reason, I guess it was because I was browsing around and didn't really know exactly what I wanted to buy....I dunno. I don't know if they actually have an issue with theft, or if they just are forced to do that- but it definitely makes the shopping experience uncomfortable. I do like the stylists though, they are nice. It is a shame, because this store is great, but the employees ruin it. read more

I had my eyebrows done there and was pleasantly surprised at how good the experience was! I didn't have an appointment and I had asked on a whim. They took me right away and did an AMAZING job. She really took her time and asked questions about my makeup routine and personal preferences. It was probably one of the best brow waxes I'd ever had. She was also extremely knowledgeable about the products. Being someone who has high-maintenance skin and is picky about makeup and skin products, I have a hard time finding the right products for me. Every product she recommended was perfect because she actually took the time to listen to me. read more

Always have an awful experience here. The staff is rude and unfriendly. I was literally stalked throughout the store as I was browsing products, like they were watching for shoplifters. It's just so unprofessional and makes you feel uncomfortable. I tried the benefit brow bar and left with blocky, drawn on eyebrows that were like 10 shades too dark. It looked ridiculous. I only return for the products and just avoid the employees all together. Really wish they would just fire everyone and get an entirely new staff. I love Ulta's but the employees here just ruin it. read more

I really like this Ulta even though it seems to be smaller than other locations because the prestige products I want are usually in stock. Thanks for buying your beauty supplies at Walmart, Fredneckians! Anastasia Clear Brow Gel sold out in Silver Spring? Frederick Ulta had it. Nyxx Butter lipsticks sold out everywhere? Frederick Ulta had them in tons of colors, and a cool Nyxx Badonkadonk mascara too. Impossible to find a Naked 3 palette unless you pay $200 on eBay? No worries, I called Frederick Ulta and had 2 put on hold for me. read more

I love Ulta! Today I went there to get a new Lancôme Dual Finish compact and Mascara. I walked out with way more but so worth the money. I spent $275 and bought a charcoal mask and a pore remover nose mask. Some eye cream for the evening. All of these Philosophy products. I've never used them but their team of professionals were there today and I was given a scan of my face, a racial with the products I bought and other stuff I didn't purchase. Because I bought the products I liked I got a really peach colored, large Calvin Klein tote, filled with a lot of goodies. Including a full size Marc Jacobs daisy perfume & really so many more handy things to travel with. I also bought a new Lancôme mascara that has really dramatic effects. I didn't but all of the items The Philosophy team had suggested but the things I did get, I am really satisfied with. I attached a photo of me I took while u was there and getting the charcoal facial and nose mask. Check it out! Go to Ulta and sign up for their rewards program. I actually received $30 off cuz points I had and I had a $3.50 coupon. A penny saved is a penny earned. read more

Very disappointed with a few of my latest visits. My last visit I should have received a sample size mascara and never received one. When I go to other Ulta's I am always given samples. Not sure what they do with all the samples they receive, but they never give them out. Maybe their for employees only! Every time I go in I'm never asked if I want to use my points towards my purchase. What's the point in being a platinum member if your not treated like one. The Frederick location needs better management. read more

I purchased a makeup product in store and needed to return it as it was the wrong shade. Within a few weeks I returned to the Ulta in Frederick with the original packaging and receipt and asked for my money back. They stated they could only give me in store credit. I expressed my concern with this policy and the response was subpar without a willingness to accommodate my request. A few months later I discovered Ulta hair products online (during quarantine) which worked for my hair and scalp. During my attempt to purchase products online the store card was rejected. Ulta did not carry these products in the store where I would shop. The Ulta store explained over the phone I had to come into the store and have the store credit card converted to a gift card. I found the experience to be very poorly managed. The Ulta staff were pleasant, but I question the management of the store and the management of the company as the process in which they respond to customer issues, complaints and walk ins needs serious adjusting. At home, I logged onto my computer and found several coupons available for 20% off one item. I was unable to use any coupon unless I signed up for an Ulta account. So I begrudgingly signed up and put the coupon code in for 20% off one item (*this coupon was available from 3 different sites). The fine print indicated the coupons were good for the entire month and it was the 3rd of the month. Not a single coupon worked. I chatted with a very professional Ulta team member online and she indicated I was eligible for $3.50 off or a higher discount if I signed up for an Ulta credit card. My discount with the 20% off would have been an estimated $6.00. This company needs to revisit their customer service approach and management style. Ulta should know better. The problem is with management and their business processes. read more

This is not a salon review. I've never had anything short of awesome at the salon. The store side is a different story. I've been a platinum member of ulta for like four years now. I come to this store a lot. Every time I come in, the employees will stalk you. I went in one day to buy pretty much new everything, which took two hours roughly. I'm not kidding every single employee approached me multiple times. Finally when I decided to humor one of them and tell them I just like to take my time and swatch the products to make sure they don't oxidize she goes "haha oh okay literally all of us where wondering what you were doing" like, its a cosmetics store, I have a store bag, and just my wallet in my hand. I clearly couldn't steal this stuff even if I wanted too. There are a few good people here with customer service qualities but I usually don't count on it. There is also an INCREDIBLY pushy woman who is always around the philosophy items. I like the philosophy skin care but every time I go in to get a refill of a product I can hear her pushing the products on someone else (and she does it in a rather crass and demeaning manor.) read more