These guys are a complete joke. It took months for them to even respond to texts (they don't answer the phone) to do a repair to my kitchen countertop. We agreed they would not be able to match the exact color but the finishes in terms of edges and etc would look great. They assured me all of this in writing (I"ll post screen shots). They quoted $1000 (!) to fix 4 chips in the countertop. Outrageous, but what can you do, I needed the repair done.
I agree, they send the insurance form for my building to allow them access and we agree they will show up at 2:30pm for the repair on the agreed upon day. I get a text at 2pm saying the repair person will be there at 2:30pm sharp. He doesn't arrive until 3pm. Has a really bad attitude and tells me he doesn't have the right materials to do the repair. This after I took all afternoon off to accommodate them. He said he will come back at 2pm the next day, and whomever I was texting with confirmed this as well.
So once again, I have to take the entire afternoon off to meet them as well as re-coordinate their entry with my building.
Next day I get a text at 8:40am demanding they begin the work at that time. I explained that we agreed upon 2pm and that is what I was planning for, as was the building who has to approve when workers come and go.
Whoever I was texting with then said 'find someone else.' It's beyond unprofessional, the whole thing is just super super shady and obviously a complete waste of my time. No serious contractor behaves like this much less talks to prospective clients like this.
Stay far far away. They continued to harass me via a text for a little while as well which I think pretty much says it all. read more