These people have the WORST customer service I've ever experienced in the tile and fixture world…read more There are several tile shops that have great products and service you should try first. Here they are: Conestoga Tile Mosaic Tile and Home Decor Architessa Marble Systems Save yourself all the frustration and wasted time that we have been through and look elsewhere first.

Terrible customer service from the moment I walked in. I so wish I'd just left or asked for the…read moresalesperson my contractor recommended. My first experience was the saleswoman informing me that since I didn't have measurements for my 3 (THREE) bathroom renovations I was wasting our time (hers). When she was done pointing out the various in the store and told me to look around on my own I chose tile I wanted for each bathroom. Since then it's been a disaster. What poor customer service - I now know that the emphasis is on PocelaNOsa. Answer is always no - no samples, no longer in stock, no delivery, no more in your color, no educated assistance at all. I do not recommend this store - maybe for ideas but get the hell out before you spend your money with these buffoons.

Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.

The purpose of a storefront is customer service - getting knowledgeable help from competent staff…read moreso that it's an easier process than just buying on the internet. The staff here are polite, but they just don't know their business. We had over a full day of our time wasted on two separate visits and nearly wasted about $8000 because of incompetent advice. We are never going back, and with so many other file and decor stores in the area, neither should you. They tried to sell us very expensive marble tiles without telling us the special and serious maintenace problems marble tiles cause, then increased the price when we tried to actually buy the tiles, then misled us on the second visit when they tried to sell us patio tiles for a shower floor - which don't work because a shower floor is curved for drainage. These people simply don't know their business. It could cost you thousands. Go somewhere else.

I recently renovated two of my bathrooms with the help of my designer, Jackie Lee. She quickly…read moreunderstood my style after discussing it with me and provided several design drawing options based on the measurements I sent her. The results are beautiful, and I appreciate Jackie's excellent work. Additionally, the tile price and variety were great.

Can't say enough good things about KDC! They stuck to their timeline, had constant communication…read moreand had exemplary craftsmanship. We had our kitchen completely remodeled and from start to finish they were great. You will not regret choosing KDC! We will definitely use them again for future work!

So pleased with new kitchen renovated by Kitchen Design Center! Ray, Selin, and Sarah made the…read moreprocess painless and efficient. The team took their time with our design and materials selection and we never felt rushed or pressured. We did a gut rehab of our 1980s kitchen and extended into a repurposed breakfast room. They completed the project ahead of schedule and stayed within budget. We had a few extra costs due to some hidden conditions but, the team addressed them on the fly. Selin did a great job of communicating throughout the project and kept us informed of what was next. We had very few minor items on the punch list which were addressed promptly. Would wholeheartedly recommend KDC!

COMPLAINT INFORMATION Purchase Details…read moreInvoice: EQ1464 Date: 07/16/2022 Store: Bray & Scarff Rockville, MD Customer ID :2409388843 Product: Best Downdraft range hood D49M36SB Chronology At the time of purchase, I was sold an extended warranty plan with the promise that if any problem occurred during the covered period all I would need to do is to call Bray & Scarff and it would be taken care of. May 2nd, 2025 I contacted Bray & Scarff as the range hood was no longer working and requested service under the extended protection plan. May 9th, 2025 Technician came out and said it needs a control board and a switch, which he told me he ordered and it should arrive within 10 days or so.. After several weeks of hearing nothing I called Bray & Scarff service. I was told the part was on back order and they would seek an alternative supplier. Several more weeks passed so I went to the store. They contacted the service department that was not responding to me. Service responded next day and scheduled a service call. June 24th, 2025 Another technician came out on June 24 and told me the part had not actually been ordered, because the original technician probably did not realize he needed to make a phone call to order it. He ordered the part from Broan (the maker of Best appliances) in my presence and I was again told it told it would take around 10 days or so to arrive. July 10th, 2025 I put in a detailed complaint on the Bray & Scarff website I selected that I can be contacted by phone, text or E-mail and the best time for me is ANYTIME. I received NO response. July 14, 2025 I called Bray & Scarff yet again. After a long delay, I was told that the cost of the repair was too high and they would refund me the purchase price of $1950 (the actual purchase price was $2052) and I would receive a check in the mail shortly. THE COST OF THE PARTS WAS KNOWN TO BRAY& SCARFF ON MAY 9th, WHEN THEIR TECHNICIAN MADE THE DIAGNOSIS. August 6, 2025 My wife made yet another call to Bray & Scarff. She was told the check had not been mailed and they would look into it. August 10th, 2025 STILL NOTHING Filed a complaint with BBB Proposed Settlement This is a breach of contract. I expect Bray & Scarff to fulfill the terms of of the extended warranty contract and pay me damages, for the more than 3 months period that I have been without a working appliance and my wasted time trying to resolve the issue, in the form of any difference between the purchase price of a new appliance and the original price, plus the cost of installation. August 24th STILL NOTHING

STAY AWAY!! Bray & Scarff upper management, specifically Crystal, could care less about their…read morecustomers. My GE dryer has been broken for 3 weeks now. I have been going back and forth with Centricity, the warranty company almost daily for 3 weeks with no resolution in sight. Every time I call, I am told a completely different story. Reaching out to B & S management for support and help has proved equally frustrating. They claim they cannot help since the warranty is in my name. B & S is the company that sold me the warranty, so they should be trying to help in some capactiy. Crystal, in upper management literally said to me "I deal with these complaints all day." It is clear she has become immune to helping her customers. Zero empathy. I really cannot put into words how frustrating this experience has been. 3 weeks and counting without a functioning dryer that is under warranty, yet nobody will help. It's like talking to a wall every time I call. I have purchased numerous appliances from B & S, obviously, NO MORE. If you value a company that stands behind its products and their customers, do NOT buy from Bray & Scarff. If I could give negative stars, I would. WORST customer service experience of my life.

I literally should have done my reserach and homework before buying from this online applicance…read moreretailer. The customer service has been awful. Excellent prices but awful the moment I pressed "buy". 2.5 month back order even though they charged my card and told me that a built in refrigerator was available for purchase and sale. Blamed it on supply chain issues with manufacturer. Finally got a call from a third party installer. Lots of problems: they left a mess at the end of my driveway, leaving all of the packaging behind. Did not fully install flush, which I had to have redone, installer left without installing the handle. We ran after them out the door and they said "oops, oh yeah, we have that in the truck. We don't install them though, you have to do that". Emailed AJ Madison and even President of AJ (Michael Gross) and not a word back. AVOID AVOID AVOID.

This company is a joke. I highly recommend you do not order from them. We received two appliances…read moredented and unable to be use and they are ignoring the issue. Their customer service has been terrible throughout the entire process.

Savena and Dimitri were absolute professionals while working on our project. Savena's design was…read moreinnovative, stylish, AND practical for our needs, and Dimitri was a creative problem-solver and a helpful consultant with choices on important finishes and countertops. Both Savena and Dimitri have warm, vibrant personalities and they treat you like family. We truly enjoyed working with them and recommend them without hesitation to all of our friends, neighbors, and coworkers. Design Studio International is an easy choice you won't regret!!!

Easily the one of the best kept secrets in kitchen deign in the Washington metropolitan area. I've…read morebeen working with DSI for close to 8 years along with many local kitchen and bath dealers. No one has the attention to detail that Savena has in her kitchen designs. HIGHLY recommended.

We are so glad we found Justin. It is so difficult to get responses from contractors these days…read more Justin was super responsive, gave us a well thought out and reasonable estimate, and he and is crew were very friendly and helpful. I'm most impressed by the attention to detail. I was given options on even very small things and the team followed up on small cosmetic things, but which made the overall project beautiful, with the cabinet manufacturer. Cleanup was fantastic. Our new mud room and laundry room are beautiful and we look forward to using Callabrase again for all our home improvement projects.

Calabrese Home Improvement completely renovated two bathrooms in my 1977 home. All of the original…read morefixtures were removed and the subfloor was replaced and leveled. The tub in the master was converted into a walk-in shower. New electrical and ventilation were added. The owner Justin was great to work with, communicated almost daily, and stopped by the house frequently to check on the progress of the work and answer any questions or concerns I had. Selvin the team lead is a true craftsman, knows his stuff, and clearly takes pride in the quality of his work. Others on the team worked equally hard and they have all been with Calabrese for at least 10 years. I was pleased to see the company take their time and do a quality job instead of a rushed one like you often see. They addressed each of my concerns and the results speak for themself. Now if only the rest of the house was a nice as my new bathrooms!