We've lived in this house for about years now. This year the landlady decided to turn her properties over to Terra Bella to manage. At first they came by a couple of times just to see the property and the condition it's in. Right out the gate, my rights as a tenant went out the window. Not one phone call that they were gonna be stopping by. Wherever I live, I treat my home as if I own it. So when something needed to be fixed, it promptly got fixed. Now when something needs fixing, it takes weeks just to get someone out here to look at it. They don't fix it, just look. Man, wish I had that job and got paid to look. It took them 2 1/2 weeks to change a switch on the flash gas heater. During that time, our water bill went up and that was just to get hot water. When it started getting real hot this summer, we checked the attic fan and found it wasn't working. We had installed this fan to cool down the house on hot days. It keeps the house about 5-10 degrees cooler then without it. But this year it wouldn't work, so we called. And called and called and called. Finally the tech called us directly. He asked us this question and that question, and in the end of questions, it was Terra Bella Management who failed to communicate with us and the tech. When the tech finally showed up like ten days later, he didn't know how to fix the fan. He had no ladder, so we provided him one. Even gave the guy a bottle of water as it was extremely hot that day. He excused himself saying he had to get tools from his car, not a truck. Of course not, he didn't have anything big enough for even a ladder. After some time, he came back in and said that he would have to get on the roof to remove the fan, take it for the weekend and fix it. The weekend had come and gone, so Monday I sat here all day waiting for this guy to return with a fixed fan. Due to the miscommunication from the get go, when he did call me, I then had his number. So I called him directly. He asked if anyone from the management company had called. I told him no. They were suppose to call and tell us that he had an emergency call he had to finish up. I only found this out after calling the tech. So we made arrangements with the tech as to when he'd be back out, which was the next day. At that time, I had told him that the flash gas heater still wasn't working properly. I then asked if I had to call the office again. He said no that he would look at before leaving. I simply told him it needed a new ignitor. To this day, it still not working. I had sent a text message to one of the executive officers last week with two issues we're having, and still haven't heard one word from this so-called management. So I'm writing this before I contact the landlady and offer to manage her properties for her, probably for a fraction of the cost she pays these people. Can't believe they would take this woman's money and not do the repairs as they've been called in. read more