Fraud... First off after reading this I am going to try to file a class action lawsuit. This is in no regard to our technician who never solved our problem but at least he was a nice guy... This has to do with the shady billing practices. You are billed on a quarterly payment structure you are promised unlimited times they will come out to solve your problem... So quarterly billing every 3 months around 90 days that's where the mystery comes in. See what they do is 14 days before your bill is due when you call in for a service they say oh you have an apt booked we can move that appointment for you. They move your apt to 13 days in advance and charge you 13 days early which is theft of service if you are being charged 14 days earlier every billing cycle you lose out on 2 months of service that you pay for a year. These people tried to tell me is as wrong first had to connect with a manager which I had all my dates written down than they started talking bad about me bc they thought they were on mute lol I let them say what they had to say and also let them know they weren't on mute... Paid for a service that doesn't work that tries to change your billing without your knowledge and makes it almost impossible to schedule services... I'll pass bye girl read more

This company branch is very unreliable. If you're looking for a company that actually keeps it's appointments and communicates with the customer, this is not it. We wasted an entire day waiting for them to show up. When it hit 3:40 PM EST, 40 minutes after their scheduled appointment time, we called the company. We opted for a callback. Did we get a callback? Nope. Called again and was on hold for over an hour before we hung up. If you want to waste your day, this is a good way to do it. If you have things to do and want a company that keeps appointments, this is not the one to call. read more

I called Terminix the morning of Monday July 17,2023 and was offered a same day appointment for between 2 & 4pm. I waited until 5:30pm they did not show up or call. On Tuesday I called to let them know that no one came and they said my appointment was rescheduled to Tuesday. I was never consulted or notified and since I could not be there we scheduled for Friday the 21st between 9 &11 am. At 11:30am I called to see why nobody showed AGAIN. When I was told that they had no idea why he didn't show up, I suggested they call him and ask where he was. I was then told they couldn't reach him and was offered another appointment. SERIOUSLY? I definitely declined that offer. read more

Called them earlier in the year for a mouse problem. They came in, looked around and agreed we had mice. They also offered to renew the insulation in our attic. They treated everything, said they plugged up every hole they could find and said we were good. Month later: another mouse. They said the spray may take a bit of time to work. Another month: cats catch another mouse. Called them and they sent a guy out. He looked around, said they couldn't be getting in but would lay a few traps. Another month, cats catch another mouse. At least the cats are doing their job. We call again and again they come out, tell us the mice can't be getting in and basically just shrug their shoulders. We have another mouse in our bed room as I write this that the cats are chasing. I debated calling Terminex back but figured I would get about as far as before. The guy that did the initial evaluation was super nice and we thought did a good job, hence the one star. Everything since has been worthless. Save your money and look elsewhere. read more

I give this one star only because the secretary was very nice to me. I found bed bugs and called a well known exterminator... terminix. They scheduled the free check/inspection the very the next day. Which was great! When the exterminator came and saw the bed bugs I found and put in a jar, he didn't do a full inspection. Just went by the bugs I had put in a jar. Didn't even check anything. He was fast talking, wouldn't let me finish with out him interrupting me saying "yeah u have beds bugs". Or "I can't answer I don't have time." He hands me a general piece of paper on how to prepare for the time he has to spray. Then he left. The paper instructions were extremely general , I had so many questions. I have never experienced anything like this and wanted to do the right thing. I called the office the next morning and the secretary said that he will call me and he did. I explained that I was a customer and needed more therou instructions and told him how he was to much in a hurry to leave my place. He said "ma'am, I didn't want to stay there long because I didn't want to get them myself." I said " isn't this your job?" No answer. He said that he may stop over in the afternoon to explain more to me but never showed. I didn't get treated from them so I don't know if they are good about that. I wanted to make sure I did everything right so I wouldn't get them again and fork out more money. I just know that if an exterminator is afraid to catch what his is supposed to exterminate he should not be in that business. I was very shocked and in disbelief. read more

We have had terminix for well over 10 years and 3 states and we love them! Our rates have remained great over the years and our service (and follow-up whenever we've needed them) superb. Our current service guy, Craig, is such a nice man and always very prompt. Thank you, Terminix! read more