My daughter's time at TLC was one of the worst experiences for our family. I have a very active 4 year old daughter. When I brought her to TLC I expressed to them that she has a very rough time taking naps, and they explained that they would work with her. From the beginning things went bad. I had forgotten to pack her a change of clothes, and she had an accident at school. Without even talking to me about it I found a copy of my contract in her backpack with the portion that states I must pack a backup set of clothes highlighted that day. I understand that it was my fault for forgetting to pack her a set of clothes, but the lack of compassion for realizing that sometimes parents make mistakes upset me. My daughter received numerous "red apples" for not listening and playing at nap time. I am against the green, yellow, and red card system but never said anything because that is their system, and they are allowed to use it. I began to get upset when the red apples started affecting her attitude. She would come home everyday telling me she was a bad girl, and couldn't do anything right. I started to feel black listed by the staff, and was not even greeted when bringing my daughter every morning. My daughter told me that one of her teachers Ms. Beverly was telling my daughter that she didn't want to see her face anymore. I approached Ms. Beverly one morning to express that my daughter was starting to be affected by her behavior marks, and I wanted to see what I could do at home to assist them at school with her. I was told by Ms. Beverly that maybe I needed to look at what I was doing at home that was causing her behavior. I explained to her that I was a teacher, and I would never talk to one of my parents that way. She replied" and how do you think I'm coming at you, aggressively?" I replied yes that was exactly how she was coming across and she replied" well lady, I don't know what to tell you then." I immediately took my daughter, and had to call in sick for work that day because I didn't want her in that environment anymore. I called the director at their Parker ave location who profusely apologized about the behavior displayed by her staff. She immediately enrolled her at her location. My daughter lasted 2 weeks before I was told that they had done all they could do, and she was still refusing to nap and playing while others are sleeping. I understand that she should not be distracting other kids at nap time, but if I'm working any paying you to help take care of my child for me you should try everything you can to help her instead of saying, well you have to take her bc she won't take a nap. I had to leave my class, and come get her early. The director told me that Macie could keep coming as long as I picked her up everyday at 12 before nap time. This is not possible since I am a teacher, and have my students till 3 everyday. There was only 2 weeks left in the school year so I had to juggle childcare around. Luckily my mother in law was able to watch her for one week, but my husband and I had to use sick leave for the remaining days. While leaving I also asked for the remaking amount that I had paid them for that week since she was leaving mid week. She told me of course, but she didn't have cash then, but would call me when she had it. Still have not heard a word from her. I feel very guilty that I put my daughter in this situation for as long as I did. No four year old should ever have a care provider tell them they don't want to see their face. If you have a completely obedient child they will probably do just fine there, but if you have a child that sometimes tries to test the limits you might want to look for another place. read more