I recently purchased a Groupon online for a balayage and haircut from Melissa. On the day I came in, I asked for a ash blonde balayage. Upon finishing I noticed my hair was very orange/brassy. I told Melissa about my concern and she then lifted up my top layer saying "it's pretty light". Yes, the inner layers were light and achieved the ash blonde, but on top it was a COMPLETELY DIFFERENT COLOR. I have done countless balayages on my hair and have never had this issue. My hair usually lifts and bleaches very easily and can get very light. Later that day I texted Melissa and asked her on suggestions on how to fix my hair and why it happened. Her response was "It's the toner, it will wash out. It took a more ash tone where u got more blonde." I did not get a suggestion on how we can fix my hair and I still don't have an answer on why the top layer didn't process the bleach the same way the inner layers did. I should not have to wait for my freshly done hair to wash out in order for it to look good. I came in with 100% virgin hair, I don't understand why the colors in my hair are so different. I texted Melissa again and expressed that I was unhappy. Since I have to go somewhere else to have my hair fixed I asked for a refund as well and her response was "u have to take it up with Groupon." read more