Telus is terrible. Minimum 45 minutes on each call with them and they still can't fix anything.

The worst experience ever! They called me to offer me a plan upgrade, we had two phone numbers, and one account, I always have shared the data with my husband. On the phone, they offered me an unlimited data plan for both phones in a 2y contract again, for $100, we have received a bunch of discounts because loyalty, family plan, we got a new phone for my husband, and I kept my old phone, and whatever... guess what? a couple of weeks passed, and now they are charging a $800 bill for last month, I called them to try to understand what happened, the agent told me on the phone that I didn't agree to transfer my line, I just had transferred my husband's line, and asked how come is this possible if the deal since the beginning was about to transfer both lines? This doesn't make sense at all! I asked them to listen to the call, they said they would do that, and their manager would give me call in 3 days, I'm still waiting for it, and now it has been 3 weeks! They didn't give me a word! I tried to call them a couple of times to ask for an update, and I waited more than 1 hour on the phone, and nobody never picked my call! We just moved to another place and hired home services with Telus, they told me I shouldn't worry about to cancel my Internet services with Shaw and they would take care of it, now Shaw is charging me for two months for Internet Services that I haven't been using! Since we moved my Wi-Fi doesn't work on my phone at home! This company is a joke and a mess, they don't have a minimum of respect or consideration to their clients! read more

Telus has horrible Mobility speeds and is overpriced and slow on the home services as well. The only way to lower your home services is to take one of their silly Telus tv devices and let it sit unopened in your storage. read more

worst company ever, we pay them and they make us do all the work, then they add things on our bills that we do not owe. so watch your bills, they ares adding 200 here, and 20 there.... worst customer service ever, read more

Cancelled Service two months ago and still getting billed for either the Bring it back device which I already returned or Interest or something. Cannot call Telus easily because of their stupid automatic bot system they have. I had a lot of other issues previously as getting charged for local calls when on a nationwide calling plan. They refunded me the charges but skipped on the taxes which were like $1-2 and I ignored that. Their customer service is horrible as well. Whenever you call them they are trying to find stupid excuses and no explanation. The calls go overseas and when I request them to transfer the calls locally, the experience is not any better. Had no issues with TELUS ever before and the service went from 100 to 0 in 2023. I don't check my bill regularly but I advise everyone to check their bills because companies like Telus generate their profits through extra charges that they call as mistakes with No apology. I am with koodo prepaid currently because I am getting PTSD from calling Telus again and again for calling/messaging charges on an unlimited plan. And I am a person who got 20 Gb data and only use 2 Gb every month, calls 1-2 times a week and hardly message anyone. I am actually thinking to be done with Koodo was well and get a extremely cheap prepaid plan. Telus is like harassment every time you call them and ask they why you are charged for local calls on an unlimited nationwide plan. I am fearing Koodo making me go through the same so I want to be done with them for good. I called them today for charging me for Bring it back device that I returned 2 months ago and ported out and also cleared the bill on the same day. Not realizing that telus would still find a way to charge me for something. I called koodo today and she said the mistake is corrected and hardly apologized. The charged for BIB and interest on that was resolved. Bill was zero. No by the end of the day I have another payment of $3 for this month. It is like never ending harassment even when you are done with them. I am writing this while I am unable to sleep and scheduling a another call for tomorrow. Another 3-4 hrs to bang my head on a concrete wall tomorrow. read more

Rewards program is a joke Difficult to use, almost all Rewards are contests to win something ,essentially a piece of paper! A sad comedown from what it was. read more

absolute worst company..service is horrible, customer service is absolutely terrible and takes hours and days to get anything sorted out..monthly billing is constantly wrong and no one can do anything about it managers dont care and dont call back read more

My phone went into overages and was capped at 6.98GB of 6.00GB at an overage charge of $50 after which it was blocked (data and text). I tried to add a data top up and was told I was not authorized. Tried calling Telus and got the AI Interactive voice response system instead. It kept cycling through the same questions over and over to despair without letting me talk to a person. Only by swearing and typing zero over and over again did it finally relent and put me though. I'm still waiting after an hour for a person. You suck Telus. read more

They literally factory reset my phone and wiped all of my data losing it permanently while doing a bring it back upgrade. Customer service was useless and offered horrible compensation in return for the damage done. read more

STAY AWAY from Telus! They one hundred percent have the worst service and like other reviewers have mentioned, they truly are much too cheap to hire enough employees. The wait times are outrageous. When I did finally talk to a representative, he said he would look into the matter (I was having issues with the home phone) and that Telus would get back to me on Monday. Never heard from them. I also noticed that every time you speak to someone, they give you different information. Horrible company!!! read more

DO NOT! Sign up for any of their services. You will waste an incredible amount of your time and money. Let this company die off. The attached image is my wait time, & they just hung up on me after speaking with 5 different people. read more

Telus - Electronics Near Me - Burnaby, British Columbia

Telus, shame on you. Your customer service is super bad and you should be ashamed. Simply trying to return my phone has turned in to a nightmare of trying to speak to an actual human being at Telus. After spending few hours on hold, I was transferred again then more hold. Your automated system is fucked, your virtual assistant is completely useless and you waste hours of your customers precious time. You suck, your systems suck and you have no human beings on the other end of the phone. Quick search showed the status of your customer service, hundreds of thousands of 1 star ratings. you SUCK!!!!! read more

Horrible customer service. Huge company, too cheap to hire enough call centre employees. Called them and used the call back service, was told about 15mins, still no call going on 90mins. read more

This has to be the biggest joke of a company I've ever dealt with. I have never dealt with a level of incompetence so completely in my entire life. 5 apointments booked. 3 cancellations with no explanation. 2 techs showed up and left without installing internet. I'm just floored man like what kind of company is this? like this is ridiculous. they even tried to charge me an installation fee. oh also legitimately 4 days I've booked off work to deal with this and getting absolutely nothing. read more

Absolutely the worst experience with this company. I have never had a worse experience with any other company. Telus wins, hands down. Billing errors numerous by Telus, they only corrected the final error after more than 20 hrs I spent on hold with various customer service agents, trying to correct the last error. IT TOOK 6 MONTHS TO GET THE ISSUE FIXED. After 45 years if being a telus customer. They sent a cheque for $36, whuch was later returned unpaid...unbelievable. Run away from Telus. Roger's cell service costs me half as much, they don't leave you on hold, and I am a fool for waiting so long to switch servers. Don't let the same thing happen to you. read more

I have wasted half a day trying to pay my bill with my credit card. I waited for TWO HOURS!!. I am going to Bell.

i applied for telus in 2019 december and they did not keep their promises about giving the matching channels from what Shaw gave me and internet was not stable. so i cancelled the account i January 2020... before my trial period. they said they will close down the account since i called Shaw to transfer everything back. Shaw did a very good job... like seriously.... however . Telus left my account open and continued charging monthly and added that same trade deteriorating on my credit score. I called in to clarify with telus and they removed the extra charges on my account and closed it... however... transunion is still showing the same thing and i have disputed it on March 26th.... accordinf to Transunion... any dispute would be removed within a month if no data has been received from Telus... but I still see Trade deteriorating on the records still.... maybe its the impact of the Covid19 quarantine? I find this to be a disaster because it knocked my credit score from Very Good ok score to Bad. BE WARNED, DON'T GO WITH TELUS REGARDLESS WHAT THEY OFFER OR WHAT THEY PROMOTE. YOU WILL GET SCREWED LIKE THE REST OF US!!!! read more

Telus - I used to be a score of Very Good at 786 - Electronics Near Me - Burnaby, British Columbia

my rating is a zero!!! the absolute worst customer service I have ever experienced!! they have their idea of what they want to hear and refuse to let you talk!! totally disgusting and they will hang up!! if you are that desperate fir a phone and you have to go through Telus rethink how desperate you are. customer service is a nightmare! read more

Their basic Internet with a wireless router is painfully slow when it gets slow. I've been using the Internet (World Wide Web) since 1994, so I have experienced the evolution of online speeds. When it gets slow, it's slower than 14.4k, slower than 28.8k and slower than 56K modems when surfing the 'net when I used Netscape and Internet Explorer back in the 1990's. I had faster speeds with a dial-up modem from the late 1980's while browsing text/ANSI graphics based online BBS boards from the 1980's and 1990's -- an average of half a second to five seconds to load a page back then. A similar site would be Wikipedia, minus the jpeg graphic images, so it would take me several minutes or more just to open a Wikipedia page with Telus Internet with the current generation Macbook Pro. read more

spent 56 minutes on the phone for the third time. the issue with my smart hub, which is disrupting service still exists. don't recommen.

I just got off the phone again with Telus, as they suspended my account for late payment, backstory, they have not sent me any email or text for over a year, I have routinely called them and asked them to send me notification and then nothing happens. MAKALA the Account Manager was very rude and would not even give me any refund on the late fees. You want a good provider and one who is fair, do not use Telus! read more

Worst cellular company I have ever dealt with. Switch providers for international roaming. Pick 2 s22 ultrasound was told there was a promo for a tablet or watch. Took one of each. Received the tablet before the phones. Got the phones and left canada for a week. When I got back emailed rep for an update on when the watch would arrive and was told promo was over and would not be receiving the watch because I didn't call him when I got the phones so he could order the watch every supervisor that calls me says there is nothing they can do about it. WISH I NEVER SWITCHED read more

Telus internet and optic tv is great. Worst problem with Telus is once you have home services you will be continuously harassed to get mobility services. 3-4 calls a week. Day and night. I've been woken up at 11pm from sales people with special offers if I sign up for mobility. I've asked them over and over to stop calling me, yet the calls continue. Their over aggressive sales team is going to drive away existing business. One more call and I'm canceling my services. read more

worst company I've ever had the displeasure of dealing with. after one team of technicians no-showed for their fibre optic cable installation, I was told id have to wait 10-15 days before they would be rescheduled. I work from home, there was no way I could be without internet for that long. had to buy a month to month plan with Shaw while Telus reschedules everything. needless to say, the installation was never rescheduled, and they cancelled my order without telling me. I re ordered the plan and was told I'd be losing my discount. unbelievable. now I am paying for Shaw with surcharges for a month to month plan thinking I'd have Telus hooked up by now. there is no end in sight and I've officially thrown in the towel. I guess I'm a Shaw customer for good. read more

I feel duped. I feel completely robbed over a petty amount of money. What makes it more frustrating is that they won't honour their mistake even though the amount is so small in the grand scheme of Telus' corporate world. Last year I got a new, cost-effective cell phone on a new 2-year plan. The rep at the Telus Store offered me Device Care at $9/mo. I asked for details and they explained that if broken, lost, damaged by water etc they would replace my phone with the equivalent. I crunched the numbers in my head and decided it was probably worth it so I went ahead with it. Almost a year later, my phone did get water damage, so I tried to replace my phone. They THEN told me that there's a $130 replacement fee. They never told me this before. I looked around and I could by a comparable unlocked new phone at local stores for about $150, so what's the use of paying 9 bucks a month and then paying for such a high replacement fee? Essentially I'd be paying about $250 for a $150 phone. I talked to Telus customer service and they explained that the info about the replacement should have been in my package they gave to me when I purchased my phone. I looked at my agreement and told them the info wasn't there. They then said that I should have received an email with the info. I searched my email records and there was nothing. I told them I saw two reasonable solutions: a) they replace my phone for free as per the understanding given to me at the beginning, or b) they refund or credit the $9/mo since it is clearly a warranty I would never have paid for in the first place if I was given all the information. The customer service rep then said he'd look into things and talk with his manager. Over the next hour on the phone he repeatedly did nothing but look for ways to get me to a) cancel my current plan for a fee, b) sign me on to a new longer contract, c) try to upsell me a more expensive phone, d) try to upsell me a more expensive plan. Outrageous! The conversation was escalated to their highest department that deals with these issues. THIS person went as far as saying maybe I deleted the emails that I should have gotten. Essentially they were calling me a liar. I was either purposely misled and scammed of my money, or they made a mistake that they should have recognized and honoured. Months prior to this issue, we had already removed all our home services (TV, internet and home phone) due to similar issues where we felt they were dishonest. Now we feel like it's time, after 25 years of being Telus Mobility customers, to disconnect from them completely. There are much better options out there. read more

Im still on hold while they try and look up an account number, 45mins, 3 agents, no one has a clue on whats happening or how to check if my service needs repair. it does need repair, that is why i am on the phone. Trash customer service. read more

awful service on the phone, consistently making zero sense and trying to upgrade our service when we were just trying to cancel it. do not deal with Telus on their phone lines... read more

Had been with Telus for quite a few years. Having two cellphones(mine and my moms), cable and internet with them. Singed a 3 year contract for home services and on the 4th year called in to discontinue services as we we're moving into my moms partners place. My moms phone was on the account under my account but she was not authorized to make any changes. Apparently while I was overseas she wanted to add a different package to the tv and change the cable so they allowed her to do so but inturn she unknowingly "verbally agreed" to another contract term. When she had called to inform of the move telus told her she couldnt cancel because she wasn't the account holder and that it would be a $300 charge to end services. what a scam that she is allowed to extend the contract even though she isn't the account holder or authorized to but can't cancel. Telus was nothing but problems the years i was with them and will not be returning. Virgin mobile or Shaw is 100% better read more

the absolutely crappiest company we have ever dealt with. Do yourself a favour and go somewhere else if you can. I wish I could get back the time I've spent listening to their elevator music when trying to get help which never comes. read more

telus mobility false commitments by a sales representative: i received a call from a representative and he offered me to port my numbers from freedom he has completed the process for porting but now to my surprise, i find that the telus mobility services are not up to the mark and i do not want to go ahead with it. ..... i am trying to contact telus mobility since yesterday but i have not received any call back from them..... plus when i call telus helpline they put me on hold for almost more than 1 hour and after that the call drops... i am disappointed with the services and their customer care is foul, i am sorry to say that what was committed by the sales representative is not true... he said that one sim card (which i need urgently will be given by the hastings street telus store for free, upon reaching there the store sales representative told me that you will have to pay $20.40 i paid that money and got the card now i am facing difficulties since yesterday to activate the card and it is practically impossible to contact telus, the whole point of urgency is of no use when i am unable to activate the card when i need it. further, i was told that the phone numbers will not change but looking at the email from telus i do see that all the numbers have changed. i will not recommend telus considering such pathetic customer service. read more

We have been Telus customers for 25 years. They have just raised their rates AGAIN while we are paying for said package for 2 years. "Sorry, package not available anymore" And now they are adding 1.5% to pay with Credit Card. We will be leaving Telus for a new provider as we move to NS and buying 4 new phones from someone new. You build up your customer base and then dump on them! Shameful CEO Entwistle! read more

I bought a telus sim card and use it everyday. most of the time its internet is not connected in my working place which is located in discovery street next to kitsilano street . the internet awfully and subsequentionally disconnected . weak antena of internet. may i change my sim card? read more

Do not trust Telus agents and Offers! Do not accept any offer, any promotion over the phone !!!! PLEASE STAY AWAY FROM TELUS !!! They offer you something that does not exist and you can be overcharged for years. I trusted the Telus rep on the phone and accepted their promotion package with two years contract. I was promised that I will get the same speed of internet and the same tv channels by $40 cheaper and I ended up paying $70 extra for the low speed of internet and fewer channels. During my phone to Telus one of the representatives told me that I should have checked my bills monthly (I told them that why I need to check something that I know is tied by contract and fix price), the other rep asked me if I have something in writing about that offer. They are telling you over the phone that it is all recorded but they do not share those records with you. Pay some extra dollars to Shaw but you will have peace of mind !!! read more

The company doesn't have any ethics or business sense. I will recommend to everyone to go with another carrier. Customer service is terrible, understaffed and most of the time not interested in resolving your issue. They stopped sending me monthly bills all of a sudden, I called them to see what the issue is, was told the bill will be sent, just to find out two months later they sent my husband's phone bill to collections. Apparently I needed to call them every month asking where is my bill. Who runs business like that? And who sends people to collections during pandemic times when people are unemployed. We both work very hard towards our excellent credit rating and did so all of our lives. read more

'NOT GOOD' is too generous. Literally impossible to talk to customer service if they are 'busy'. Their 'call-back' just leaves a voicemail saying 'you missed our call' despite having my phone in my hand for the last hour. This has happened to me multiple times. it is just the most cynical, nasty approach to customer service I have ever experienced. I absolutely hate Telus but they have a monopoly on good internet in my town. Thanks, CRTC. read more

I signed up for the LivingWell Companion for my mother. You can't change the emergency contacts online, you have to call someone, and wait, and wait... And when I did finally get someone, they lost connection 4 times. They must be using the Telus network, I was on a landline. Complained to customer service enough until someone tried to reach out to me, and we were cut off. Finally got things changed through email but this is ridiculous. Now they want to charge us another 1.5% if we use our credit cards and the service keeps declining. Time to say goodbye, I think. They didn't even have instructions on how to get into the house so if they had sent EMT, they would have broken down a door? I provided the instructions, eventually, but why wouldn't they take that information in the first place? read more

Telus has really gone down hill in my view. Both my husband and I have been trying to reach them by phone and chat. We've been put on hold for hours at a time with no one answering. We only once had an opportunity to leave our number and stayed in all day and no one returned our call. Most times we call the call drops off and we can't even get to the recorded message. Very disappointed with Telus. The self serve option is not very helpful either. My husband and I will both be cancelling our phones with Telus. read more

Been with Telus 20+ years. They made 422 million in Q2 (profit) Yet they increase the rates on our 3 cels and now charge 1.5% to pay with Credit Card. Bye Bye Telus. CEO Entwistle iiIii read more

Telus is the worst support ever. Manual - Carlos - Lucy have finalized me leaving @TelusMobility .....seriously the worst support I have ever had....every call is over an hour.....my current phone call is 2 and a half hours!!!!! read more

Things were going well. We signed a three year contract for TV and Internet. Our first year was discounted so the pricing vs what we received was acceptable. We received basic TV which was absolutely awful and we never watched it. We also had internet 25 which is passable. After the first year the price went up (as expected) and we started to look forward to the end of the contract. Our TV box was nothing more than a portal for netflix. Then last month happened. We asked to speak with the loyalty team. They said we would hear back within three to five business days. A week later I called again and we were told we would hear back within 24 to 48 hours. Still nothing. Our modem died on July 1 (no lights, light buzzing sound). I spoke with support (30 minutes of unnecessary troubleshooting for a dead modem) and then had to wait until July 5 to have the box switched. Finally, we decided to break the contract and leave. I waited a full week to call again to figure out how to return their equipment. I still had not heard from the loyalty team after waiting three and a half weeks. I spoke with their entry level support team and finally, after a lot of discussion (and at least 15 or 20 minutes on hold) I was able to speak with the loyalty team. They said, "if you told us you were not happy we could have come up with a solution". My answer, of course, is that I have been trying for nearly a month to speak with them and their lack of customer support and inflated pricing drove me away. read more