I was a client with Telus for 20 years and finally grew tired of always having to call them for promotions. They love to give people that have never spent a dime with them a great deal but they never call existing clients to offer them a deal. I decided to switch providers and when I returned my phone they charged me an extra $400 as they missed adding the returned phone on my account. I got a hold of a Telus rep and they told me it was taken care of and all I owed was $37.49...which I paid. 4 months later I get a call from a collection agency saying that I owed Telus $400! After numerous calls with Telus, that I was on hold for about an hour each time! Finally this was taken off my Credit Score. NEVER will I use Telus again! read more

I've been on the phone with Telus for 1 hour 22 minutes (and still holding) trying to address a bill concern. The home security system was installed in July 2024 and sold to me as a locked in price for 5 years. After 8 months, apparently the price is no longer locked in. Is this not false advertising? Thus far Telus doesn't have an answer that. read more

Do not choose Telus! I'm having very slow internet connections for months, made several calls and only wasted several hours, after the most recent call, my speed test on Telus is only 89 mps! But it should be at least 400 to 500 mps on my gaming pc. Then I found out my 24 months plan has a very high early termination fee, internet + home phone + tv + home security which is only a door bell plus camera will add up to over 2000 dollars. I will never ever choose Telus again once I'm done with this current agreement. read more

Tech was booked to come today and fix a hardware issue. No show/no call/no text saying they weren't able to be here. I spent 9 hours of my day waiting when I had so much I needed to do. FAIL read more

Comes door knocking on a stat holiday when i an enjoying my day off at home. Rang my door bell once we ignored it thinking its amazon delivery. Wouldn't give up and rang my bell again for second time. Got me annoyed to answer the door to see whats the importance? Telus guy telling me they doing some upgrades and saying our Telus contract with promotion and expired trying to push me to sign and lock in for another 2 years. Got tired of them ruining my holiday and told them we don't like door knocking and we will check online ourselves and shut the door trying to resume peace in what i was doing before their interruption. Walked back upstairs and they rang my door bell Again! Third time after i rejected them. This time i was really annoyed and triggered. Opened the door and salesman desperately try to push his tablet front of my face trying to push the contract to meet his sales goal/ target. I did not care the delas and told them No! And leave! Never liked Telus after switching from Shaw; Telus has poor reception they had to drill our wall to add a second modem extension when installing. Still poor reception in our room on third floor, often no wifi reception with my phone or labtop; very choppy and laggy watching my youtube. Telus also not accept credit cards to avoid visa fee which Shaw is totally opposite. And coming up to my house and knocking three times to push his sale and not reading me and my rejection pisses me off! Worst service ever! Dumbest idea to come door knocking to really piss someone off! read more

Please allow for minus Stars. Telus deserves as many minus stars as possible my daughter has been a customer from Telus since 2022 and literally has not been able to use her internet or her doorbell camera the entire time they constantly cut out and her internet is so slow she can barely watch a YouTube video, she literally had to get shaw internet to use instead because it was so expensive to get out of the contract that it was actually cheaper to just use another company. Then they tell her said that they were offering new fiber lines and the area that we live is capable of having it, which our neighbors 3 Doors Down does have and after sending the technician to our new home to install it, then they tell us that we can't have it that they're actually only there to install copper and that's the only thing they're an authorized to and that's the only thing that we qualify for here. But the technician tells us that he himself has installed the fiber optics 3 Doors Down and doesn't know why they're saying we can't have it here. So now im angry and i call to cancel, i sit on hold for 30 mins just for them to tell me that they never said we could get Fiber and we cant cancel any of the services that don't work and when I tey to get put on with a manager the customer service woman starts speaking very loudly and saying things that I dont understand or care, I just want to be put on to customer service manager and this lady just keeps talking and talking and talking and I am at one point yelling at her to stop talking to me I don't want to hear her please just transfer me to a manager I do not want to continue to speak to her which she continues to talk and talk and talk will not transfer the call will not hang up will not leave me alone finally I just say listen enough and I hang up the phone which she then proceeds to call me back at least four times before I answer the phone again and say listen I hope this is being recorded I do not want to talk to you stop calling me stop calling me back you do not have any answers for me you do not have a solution for my problem you will not transfer me to the manager please stop calling me which she then proceeds to call me twice more. it should be against the law that we have to deal with this nonsense and that we have no other options in Canada read more

I advise my family and friend to not go with Telus. My cable and home security have not been working for the past week and when the tech came he just fixed the wifi and called it quits. When asked why he simply said we need to book multiple appointments for the cable and home security even tho I was told by customer support that the tech would fix everything. The billing is out of hands as well I had a $130 extra in services that I have not added. Just a very bad experience overall. read more

Worst experience ever! Tried to upgrade 2of 4 lines with new phones. They upgraded the wrong ones. Called as soon as I received the email with the wrong info. They said no problem and they would fix. 4 calls later 4.5 hours still not resolved. It really sucks as I am in the hospital receiving chemo and will not be able to return home for a couple of months. My advice go elsewhere! read more

Keep bothering me calling me 3 times a day about the promotion. I complained and don't interested in that promotion. The customer service who name was sounded like Kevin(?) just hung up intentionally. Terrible customer service and irritating company. You will be regret if you using the company due to worst customer service and bothering you with your information. read more

Been waiting for online support. There are 5 in queue. I waited 1 hour and only moved up 1 spot. I am now queue #4. This company is a joke!

What a joke no interest in ai then make people wait hours you just upped your bill 60percent im trying the cancel what a joke also not hiring Canadians service always disconnected in city and rural environments also Tech savvy is 50percent less 75mb is not a lot of speed charging 120 bucks is a joke when the speed almost always 50 when I test it read more

Awful.do-not go Telus.the service is slow and delayed. they postponed appointments. they overcharged me several times by mistake. I spent hours on the phone to fix it, they gave me some credit but it was not worth the hassle. i am thinking of changing to other providers. read more

Worst customer service ever. Tried the online chat and end up with a call back. Was supposed to be in 15 minutes but took 1/2 hour. Then spent an hour in and out of hold with a rep who could not help me so he transferred me to loyalty service (what a joke - no such thing as loyalty at Telus). Proceed to spend an hour on hold and then the women in loyalty services put me on hold a number of times. When she finally came back, said there was nothing they could do. It was irrelevant that my contact showed a channel that I was not getting because it was not longer available and no one was getting it. She said I was not paying for it but it was part of my contract so how could I not be paying for it? She was quite rude because she knew there was really nothing I could do until my contract was up. Ended the call and next thing I know I have an email with a revised contract removing one of my loyalty credits and charging me more!!! Now I'm on hold again to find out how they can get away with this. Do not use this company!!!! There has to be better options. read more

I was behind on my payments by one month, no big deal, I was keeping up with the overdue balance to keep my internet running. Some things happen and I am not able to pay so my internet is turned off. I pay the entire balance off on my next pay day, roughly $180. The next month I look at my bill expecting it to be $85 like normal, but no, they want $330. I contacted them and asked why it was so high and they just told me they are all valid charges and to pay them. I am certain that $85 for internet plus $45 for reconnection is not $330. So I don't pay, they shut my internet off again and now they can go screw themselves. read more

horrible customer service line. worst connection and packages with misleading posted remarks. don't expect to speak to anyone that can do anything as they work banker hours only. Telus is good at false marketing and taking your money without any support. Waited in line for an hour when you can hear other call takers making jokes and laughing in background d read more

Years of being a customer to Telus mean nothing. A botched job in upgrading our internet left us without any internet service for nearly a month per their schedule. No follow-up appointment date or time range was made and a technician lied about attending our residence. Customer service only deflects and outright lies, and does nothing to resolve any issue in a rational timeframe. Disgusting, disrespectful, dishonest. Rotten through and through. read more

If I could give zero stars I would. AI is not customer centric. I've waiting an hour for someone to dialogue with me BY TEXT not even a call. It's gotten worse and worse. Shame on you Telus. read more

BRUTAL CUSTOMER SERVICE....It took me 30 minutes to just get the wrong agent after requesting a "call back" from a robot. 3 disconnects and re-requests later, I get a guy in Guatemala whose english is so bad, I had to phonetically spell Bermuda...as I was trying to add a calling plan. He couldn't help me because I am a business mobility phone person (be clear I logged in before requesting a call, so I SHOULD have been connected with someone who could help me. I've been on hold now for 65 minutes waiting for the "business" people to pick up. These people are BRUTAL. Can't do this on line. and I have to endure this again to turn off the phone plan because it is perpetual until cancelled. read more

been a long time customer with Telus mobility and just recently upgraded my phone in store. Talked to an advisor over the phone as to why I have to pay the $70 connection fee twice. she advised me that going in person they can charge me a connection fee for not only the phone itself, but they can also charge for the employee setting up the plan as well. she also mentioned that the connection fees should only be $15. So basically admitted that in store they can charge you whatever arbitrary amount they feel like. But if you set it up over the phone there's no extra charges. After I mentioned this makes no sense she said she could offer a $10 credit. When I said no she then offered $25, I said no to that as well and was offered $50. I said at that point you might as well just waive the entire $70. She "generously" made a one time exception and gave me a $70 credit. I have gone in store every time I've upgraded my phone for the last 6 years and have never had any problem like this. I'll be seriously reconsidering staying with Telus after my current plan has ended. read more

The future is no longer friendly. It's worse and more expensive. Been on the phone with them for two days now trying to fix a technical issue. Apparently it was fixed by the technicians in the Philippines, but then they sent me over to a sales agent (Michael) in Burnaby. Right away he wanted to tell me about the terrific options they had, but I wanted him to get the problem fixed. My voice mail and call display disappeared about a week ago, and when I tried to set it up again, starting with *98, I get "Your call cannot be completed as dialed." The sales rep told me he could restore either voice mail OR call display, but not both. To get both, I'd have to change to another plan, which would cost more. In other words, to have things the way they already were, telus would charge me more. Tell me how that makes sense. This was a technical issue, and now here I am talking to a sales rep who only knows how to say, "Unfortunately..." read more

They suck. You ask for help you have to pay $40 Even though we bought 2 new phones from them. Then I want to lock my daughter iPhone and they will not tell me, I'm texting a recording. Koodo used to have a automatic lock app on your account. I am going back to koodo. I tried ordering home TV and they sent 2 technician and they couldn't set up my TV yet I'm still being billed for TV and Wi-Fi. I also mailed back their equipment. 5 years ago I had to get them remove the debt collector off Mr for equipment they thought I kept. I was glad that I kept the postal proof. read more

Horrible company. Billed me for 80 bucks to cancel my account and sent me to collections for it. Jokes on them, my brother was getting all their services installed next week and I got him to call and cancel and switch to Shaq. Good job letting 80 bucks cost you $2500 per year, clowns! read more

Wait for over an hour, still no answer. What's the point of paying that much and receive no service at all?

Worst place ever. They have been billing me incorrectly for my business account ,and the supervisor said he would fix it. It's been 2 weeks I have been emailing 3 diff people including supervisor Juan Carlos Adelado and Mildred and Jhon and no one is taking responsibility, responding to my continous emails, and phone calls. I absolutely despise getting involved with telus and their unprofessionalism. Do not do the mistake of taking your services from them. You will regret it eventually read more

Called today again and these two representatives Joseph , Mac, instead of correcting my bill, they amended my contract and increase the price on my bill and new contract is from todays date.... not sure who authorized them to do this and without my knowledge as this new amendment just arrived in my inbox! So they increased my bill and prolonged my contract for 3 more month?! ?! read more

I would leave less than a 1-star review if I could. Telus is the worst. I can't recall the last time I was billed for the correct amount. They use predatory sales tactics to have you switch over to their services, promise that these rates are locked in, and then when you get your service agreement online, all of their "special promotions" expire within the year with a new bill to be 10x the amount you were promised. As of December 2022, I called to complain, spent hours on the phone with their customer service (if you can get a hold of person), and then hung up to the promise that my service agreement would be adjusted until September 2023. JANUARY 2023, I receive my bill and surprise, I've been charged 3x what they agreed. This has been the situation ever since I switched over to them. IF I COULD GO BACK IN TIME I WOULD HAVE NEVER SWITCHED TO TELUS. NOVUS, SHAW, CARRIER PIDGEONS WOULD HAVE ALL BEEN SUPERIOR OPTIONS. - A disgrunted customer read more

I'd give it a zero if I could. NONE of the people in Customer Service spoke English fluently any time I've called. When asked to clarify what they're saying or even spell out a word, it was hopeless. I understand Telus has outsourced their Customer Service to people in the Philippines or Guatemala. When they're trying to reiterate what the problem is that I'm calling about, it is word-salad, total nonsense - not even close to a comprehensible sentence. Worst Customer Service ever. I wish I could attach a recording. read more

I have a negative balance on my home services account after cancelling my home services. I have not received a reimbursement cheque not a transfer of the credit to my mobile account after calling and asking three times. Its been ten months. TELUS has wasted my time. read more

didn't give good info and horrible customer service. pvr box did not record show gave me old box in new case and setup take's 2 hours

DO NOT GO WITH TELUS. Our wifi randomly stops working, it takes at least three days for them to fix it. Absolutely no compensation even though we've had multiple issues now. Customer service is literal hell to navigate through. I genuinely think this is the worst service provider I have ever experienced. I am enraged at the multiple issues, especially because our household has timers set up for our pets for their feeders that rely on the wifi. I found out today that our wifi is again, not working, while I am out of town, and this means my kitty has not been fed all morning and will need to wait till my partner is off work late tonight. Not to mention we need the wifi to complete our schooling yet this doesn't seem like a concern. If I could give you any advice. Don't waste your money on this provider. You will be spending your money to have a service that doesn't work half the time. Not to mention, they will also charge you to fix any issues with your wifi.... read more

I moved into a place with telus "internet" and WOW it's pathetic. I'm wired in and it drops randomly. No, it's not the ethernet cable, I was with shaw before and it worked fine then. Inconsistent doesn't even begin to describe it. Shaw is by far the better provider if you're looking for a reliable connection and wifi. read more

So I've been a Telus customer since '82 (agt) in august of 2024 i find out my account was fraud and i had paid over $2000 to Telus that was to be returned. It's now February 2025 i have yet to receive a current bill or any sort of closure to this nightmare...instead i have now been cut off from ALL SERVICES for the 4th time since august and they cut me off at midnight two nights ago, i was on the phone yesterday for no word of a lie up to 4 1/2 hours, seven different agents, a manager and still i sit without my phone. They assured me that someone would contact me yesterday until i finally called and they were closed. You see they want me to just send $900 to get my phone hooked back up even. Though i did what they told me to NOT pay until i receive confirmation that the case is closed and i receive a proper bill so $350 for three numbers, last bill and only bill i have is for 2145.00 I've had it to my wits end with these cheating, thieving good for nothing carrier this is how they treat a loyal customer who has never been cut off before August last year read more

TELUS - you are the worst company to have to deal with. I highly recommend EVERYONE drop this company. Our security system has been inoperable since we changed internet service providers at the end of October 2023!! They kept saying a technician was coming and NO ONE has come. They are now denying we requested a technician and in the technicians notes it says we cancelled the appointment because "we were not ready" - no idea how we could have "not been ready" when we have someone here 24 hrs a day 7 days a week and they were supposed to come and work on the system not us provide anything to them. All the calls we made have "no record" and they said "no one pays for something that isn't working" so basically calling us a liar. They are now saying they will waive the portion of the bill I have not paid - I told them I refused to pay after October 2024 (almost a FULL year later) as obviously a technician was not coming no matter what "delays they encountered getting someone in the area". read more

was lied to buy Telus rep to switch to them it would be cheaper they said. It wasn't. I left a perfectly good phone play based on Telus mobility promise. I have an iPhone 13. I have had it for 6 months and pretty much since I got it it been a problem. It freezes, can't hear me or others and the data/internet doesn't work properly. It was my last straw when i use an app to log into my work and it would not let me. Data froze. I had to call my boss to log me in and out. I was told that i don't resolve this phone issue i can't work there. I have files CCTS and nothing they don't care about their customers. I called them today to cancel my contract according to Telus $20 per month of the remaining contract., with the being bring it back phone program. I was told today that I still would have to pay for the phone even if I can bring it back because it wasn't in proper working order. It's 6 months old, I am not paying for a phone that doesn't works. So I ask can I sell my phone and plan and they said yes but they wouldn't recommend it because the phone isn't in good working order. It wouldn't be fair to the buyer. What about me. 6 months of hell and they want to get $900 from me plus the phone when their site states $20 per each remaining month. I need to work and I can't afforded to keep this peace of junk that they won't stand behind. And they threatened that they will report it to my credit bureau and my credit would be effected I am having the worse experience with Telus. It's is effecting my mental health to fight with them for the past 6 months. What can I do. It's my work that is effected read more

I was a Telus customer for the past 11 years. But not any more. A little over a week ago my internet quit working. Their customer service department is a total nightmare. Now have Shaw internet. read more

Discustusting customer service. Spend over 14 hours calling and on hold. Disconnected twice. No call backs as promised. Fucking gross negligence!! Do not use!!! read more

Absolute worst. I have lost hours trying to get a phone line for my daughters apple watch. I do not yet want her to have a phone, but would still like to reach her. Not sure why it is so difficult, but apparently impossible for Telus to do. I have dealt with at least 5 customer service representatives including a manager and no one is able to do this and its not that its the reps fault, the phrase is "its Telus policy". I would think in the age of apple watches this would be a simple transaction. As soon as I can I am cancelling my Telus business account and personal home account. I would suggest that absolutely no one engage in any business with Telus - ever, for anything. read more

My room mate wound up between a rock and hard place financially. Telus told him he had to make a payment of at least $100, which I readily gave to him as I am also on the internet. 3 days later(2 days before xmas) they cut service with zero warning. Do NOT trust them, and go with anyone but! read more

Today I called to move my services to a new address for 1 week from now. They told me this is not a problem. They have now disconnected my current address. 1 week early! I have been informed it could take 24hrs or more to restore it. To shut it off takes one minute. To start up a new account takes a few minutes but to restore from the mistake they made... read more

Telus is terrible. Minimum 45 minutes on each call with them and they still can't fix anything.