I came by for purchasing a flash memory card and it was lucky I could found the last one piece from the flyer deal. It was locked by a magnetic key and three clerks who were just standing or chatting leaning on the counter didn't help at all. Not enthusiastic and not helpful. The guy helped me...tried to help me didn't know how to unlock either. Unbelievable. read more

I still think this place takes up way too much space for what it offers but it is the next best thing when you want an electronics store and you are in Metrotown. On any given time there is a ton of staff that work here and are willing to help. This store is big, and has a lot of foot traffic pass in front of it, most people are either taking the escalator to the parkade, or walking to Superstore. They have some computeres, notebooks, tablets, headphones, a minor selection of tv's, weird radio controlled toys, video games, batteries (from the Radio Shack days!), cell phones (and a cell rep that is waiting to sign you up), odd peripherals like usb keys, external hard drives, odd connector cables, and that's just naming a few things they have. The Source has never been my first stop, as I find their stuff more expensive than most places that have a wider selection, this store is really about convenience, it is located right in Metrotown afterall. The staff is pretty helpful, but a warning to those people who don't like to talk to anyone, this store is not for you, and someone will greet you once you walk through the entrance. read more

The manager of this store is absolutely abysmal. I asked if they were willing to price match a product to Superstore, which they said they were but needed proof in numerous forms. I completed and provided proof in ALL forms that they asked for (physical flyer, total stock, "adding to a basket" for checkout, showing total cost, etc.) After completing ALL of those tasks, the store associate stated that the manager now refused to price match (this all occurred over about an hour). When I asked why, the only reason I was given was that the manager has now chosen not to. The manager looked at me numerous times during this course of communication. I was then asked if I would like to speak to the manager to get clarification. I stated I would. I was then told that the manager refused to speak to me and instead to "phone in". If I was told that the price match was not going to occur for whatever-reason, I would have understood and continued my shop in the store. I phoned in and left a complaint. The only response I got was a copy and pasted message as a reply. Terrible customer service lead by a terrible manager. I will never recommend anyone to shop here nor will I return to give The Source any money. read more

The old Radio Shack. Their selection can't matching anything close to what Best Buy and Future Shop megamonoliths have available, but the salesperson offered up to price match the Apple web store price on apple brand headphones. read more

this one's got a bit more energy than Oakridge's; at least a few more food options nearby, like Beard Papas or Cinnzeo. Helpful staff, another great one stop shop for all of your cell phone needs. Though they seem to specialize in Virgin and Bell. Good trade-in promo now w/ your old phone, up to $200 back in gift certificates from The Source. Good size store. read more

If I can give 0 stars I would in this situation. The customer service has really gone downhill. I bought a pair of airpods 2 years ago from The Source and went on their warranty program ACP because i know they are good for it, it's totally worth the money. Anyways, it gives you 2 replacements and even upgrades over 2 years. I got my first replacement a year ago and now I was about to get my second and final replacement this year, but it's been a nightmare. I went to the Source at Metropolis 2 weeks before Christmas because I knew it would be a gong show after Christmas and asked if they had any airpod pros in stock and they said they didn't so the girl checked for stock in the neighboring districts and said Scottsdale Mall had 2 pairs so I called Scottsdale and they agreed to ship the pros to Metrotown for my ACP replacement. I waited for 3-4 days and went to go pick them up and the reps there told me they never came. I called Scottsdale and they said they shipped it 100%, but Metrotown denied. At this point I'm not very happy and so I ask them to order a pair in for me (ICST) and they said they can't because no store has them....my acp replacement is expiring in January so I want to get the replacement asap. One of the reps tells me not to worry because they will get their christmas stock in soon and most likely will have them so he writes down my number and tells me he will call as soon as he gets them...1,2,3,4,5,6 days go by an nothing...its now the end of December and I go in again and talk with them again...same stories and excuses different rep writes down my number and promises to call... 1,2,3,4,5 days past and nothing and now it's beginning of January and I go in again and same story and excuses again... I talk to the Manager and he writes down my number and tells me that he will do an ICST (WHY COULDN'T THEY DO THAT BEFORE?!?!?) or when he gets them in he will do the replacement even though my coverage expires. I'm really hoping he keeps his word...and calls me....my replacement warranty ends Jan 11, what a nightmare this has been! read more

I bought a Nextech memory card 4 in 1 adapter from them, and it stopped working when I was transferring data to it. I had the reciept and went to return it (I read the return policy on the back which stated they accept it back within 30 days) I bought it on July 20th, and took it back on August 9th) I only used it once before the 9th. The employee informed me I was wrong about the return policy even though it said everything in fine print. I didn't want a refund. He said he wouldn't back up what the reciept said, and he pushed a laminated piece of paper that said the same thing the reciept said. He kept saying "Do you want me to highlight where it says that he doesn't have to take it back like I'm some kind of idiot that needs to have it highlighted so I can read his imaginary rule. The guy seemed to like making a Customer mad, and that's what he did. I informed him that I am a Manager in retail, and I would never treat a customer like this making up the rules as I go along, and then stating that he is just following company poilcy when I told him he clearly was not. He also said "Good for you that you're a Manager in a mocking tone" A:He's not following the company return policy, and B:I'm sure that making customer's mad is not the company policy. He finally gave in after I asked him how many days is it since I bought it. He said 19. I said there you go, you're reciept says 30 days, and it says that you don't take back Apple products or Beats headphones. I told the guy that I would like to speak to the Manager, and he said I am the Manager. God forbid that someone who is that rude and mocks his Customers. Lastly, He said I will exchange it for you this time only, but not next time. I told him that's great because there won't be a next time. Your product is inferior, you treat your customers like dirt, and you just made me really angry, and ruined my night. read more

I got in and out of there fast and the prices were okay. They only downside was that the cashier didn't notice me for a minute or so but had to have one of his comrades alert him. It was fair enough. It was boxing day and must have been tiring. read more

The Source: To all future consumers, I would not recommend trusting everything the source tells you as well as how much they really feel and treat their customers. I have had a very bad experience with the source and will never give my business to them again. I bought my ps4 5 days ago, when I first got it they said they would price match and price match bundle if a better deal came up at another store. The next day Walmart was not giving another game with it but discounted the game and ps4 to reflect the same price that I paid. They were going to price match but Walmart was out of stock. I then went into the source on the 19th of December, 5 days after I purchased my ps4, as bestbuy was having a sale where they took $130 off the ps4 bundle with the final fantasy game. So I went to the store showed them the promotion and they said they could not price match. I do not get that as they said they would in the first place as to the reason I bout my ps4 at that time, if they would not have price matched I would have not bought or opened my ps4 and returned it to get the exact same bundle with an extra game for the exact same price. I have also had issues when purchasing my ps4, as the manager of the store would not honor the $25 discount code from the e-mail. He said "it was a gift card you got in the mail" and he couldn't do anything about it. So I called customer support and they said he was wrong to go back to the store for the discount. How is this manager working ethically when he is trying to not give me the discount on purpose? I then called head office the day after I went into the source, I told them my situation and tried to get the price match of the final fantasy game, the girl did not give me her name, but asked if I would like to hold to talk to a manager, I said yes after about 2 minutes she said a manger would call me back by 1:00PM I gave her my name and number, at 1:30Pm I called the office and said I have not heard from anyone, I was asked to give my name and number again. I did not hear from them and I don't think I would have. The last deal of the bestbuy was on this date. I then called the next morning. I explained my situation to another gentleman and he asked the managers if he could do anything and they said no. I do not blame the customer service rep, but as a company how can you not hold your stores to their standards and how can you say one thing then because I'm a customer already and I have no choice to back out you say "too bad"? I thought and hoped the service at the source would be better than this. read more

DO NOT BUY ELECTRONICS FROM THEM!!!! I purchased a phone with a warranty from them in March. The phone broke, so I brought it in. They sent it away (which took 6 weeks) and it came back in the same state as I sent it in. They then told me that there was nothing more that they could do for me, so I should try a different store to get the problem fixed. UM, EXCUSE ME ? I bought a $700 device from you, only to have it break 3 months later, and you tell me to find someone else to fix it? WOW. SUCH GREAT CUSTOMER SERVICE. I would HIGHLY recommend going to a company THAT DOESN'T SCAM IT'S CUSTOMERS. read more

Obnoxious, annoying sales reps that will talk to you whether you like it or not. They will try to sell you an iPhone, when all you wanted was a charger for your current phone. They specifically hire pushy, peppy, over-the-top sales people because they know that they have nothing going for them compared to the other large electronics stores in the area. Give me a break. read more

I was in here for about 10 minutes, just to look around and see what they had for X-mas gifts, and at least 8 different sales reps tried to latch onto me -- no exaggeration. They seem to hang out in their own little sections of the store and hassle anyone who isn't already attached to another employee. One of them actually started snarking at me because I looked at the headphones without trying them on. I've shopped at places where the employees are clearly on commission before, but usually they're pretty good at leaving you be after you politely turn down help once or twice. Not so at this place. Very uncomfortable experience, won't be going back. read more

This store full of IDIOTS. I just wasted an hour there to try to pick up my web order. They told me could not find my order we just going to refund you the money. There is no need to apologize to customer that already wasting time to go to your store to pick up the web order. read more

I went to buy a blueray player they had like 6 staff members standing around doing nothing. It was only the busy employee who asked if i could be helped. He directs me to blueray players, and they don't have any boxed product on the shelves. only the advertiser models are kept up front and they had one model with no price tag displayed. so i ask one of them what the price is, and it takes 15 mins for em to figure it out. I decide on the model i want and it takes another 20 mins for them to find the product in their shelves, taking 2 trips because the first person had to ask for help from another employee. After getting home and opening the box i find the player is missing an hdmi cable necessary for its use. I checked and an hdmi cable is listed in the product manual under Specifications - "Supplied accessories". I obviously got a returned product that was incomplete when it was returned. This is a 0/5 why even hire staff if they are too useless to run the store read more