AVOID THIS COMPANY AT ALL COSTS. Worst service and ethics I have come across in business. I am counting the days until our copier lease terminates so I can finally get service and trust that I am being treated in a fair manner.
We have no rep. If I have a question or issue I have no one to contact. I have contacted the Manager about this and received no reply. We tried to end our contract by buying out the remainder of our lease but they wouldn't provide instructions on how to return the machine but advised it would be our responsibility. Who would agree to buy out a machine without knowing what else is involved (like is the machine being sent to India or China or??). Please note the company I have the most complaints about is "Lease Direct" which do all the billings and admin for Konica.
We asked to go on PAD (pre-authorized debit) since I wasn't getting their invoices in the mail, and then they stopped sending us statements. When I asked why we weren't getting statements, they said it was because we went on PAD and that no statements come with PAD. We are a company and need statements. They said we would have to pay in order for them to generate statements. After lots of back and forth, I was able to get statements dating back and only on a one time exception basis. I notice our amount that is deducted is higher than usual. We have an insurance fee added in now. When I asked what this was, they said they added the insurance fee since we never provided proof we had office insurance.
A. They never asked for proof of insurance and
B. they never told us they were adding this fee into our price.
I never would have known about this had I not chased down the invoices. So, I had to go off of PAD as the only way to get statements/back up is if you pay by cheque. Makes zero sense.
We just moved offices and my IT person said we needed an Admin password to set up the machine. I called Konica and they gave me a password that didn't work. Then they realized we had a Sharp copier and stated that they don't know the passwords for the Sharp copier, only Konica copiers. Pause on phone....
We pay Konica for our Sharp copier so this is something they should just know. It is their password after all.
Luckily my IT guy was able to crack into the system and reset the password.
If I went on about the issues and lack of care we have received, it would take forever. They are the most unprofessional company I have dealt with. We were customers of Pitney Bowes, who got sold to KM. So, I am in this terrible relationship that I never agreed to in the first place. I truly believe they don't care about their customers. Go with Xerox if you want a copier. They are copier people. Konica Minolta have other priorities and it doesn't include customers that pay them thousands of dollars a year on a copier lease. read more