Took in a high quality laptop with a power problem from both DC power ports. Requested in-depth…read moretroubleshooting and the company sent the system off to another company for board repair. Notified the motherboard had damage to the CPU pins (which is not a common occurrence at all since the CPU never moves). Notified the HSC employee I would like either the company with the device or themselves to ensure the components were placed back in their appropriate locations. While the employees were polite, I received the computer back with the shell, all boards, 4 extra ram sticks (RAM and SSDs removed prior), cpu and gpu thrown in a box loosely without any ESD bags. I expressed my disontentment at that point to the owner and left.

I broke my laptop display picking it up wrong. They took it in, explaining that the display may…read moretake a while to order, be shipped and arrive. The laptop was useless without a working display, so that wasn't a problem. A week and a half later it was returned fixed. Later I took my wife's iPad in for a repair. They honestly told me they couldn't fix it because they didn't have the equipment necessary for an iPad but recommended another computer repair shop which could make the repair. That shop did a great job at a very reasonable price. This shop is honest, as fast as they can be, and the prices are very reasonable. I recommend them.

I wish I could give out more stars, because I'd easily rate RebootedRise 1,000,000 stars!…read more I use RebootedRise for all my I.T. needs. This firm helped me operationalize my technical business infrastructure, to include complex software integrations and workflows to save me LOADS of time. I'm an entrepreneur and own EleVest (an investment firm) and my business has leaned heavily on RebootedRise for technical recommendations that not only solve for my needs, but also for my budget. I love that this company is priced for small businesses, with tailored service options so you only pay for what you need. I had the pleasure of working with their owner, Ryan, directly and he is an absolute GEM. He's extremely knowledgeable and cares deeply about the success of his clients and their businesses, and surprisingly makes all things I.T. FUN!

From the owner: RebootedRise is a modern tech company that offers unique and scalable business solutions for your…read moreIT needs. We specialize in providing definable tactics to create and enhance new businesses as well as small to medium enterprises. Our services include hardware and software solutions, as well as expert consulting on building and scaling your infrastructure.

Told me my very slow computer was dying and recommended a replacement. Transferred all my data to…read morethe new machine.

I have worked with Dave for over 15 years - first in Fredericksburg, but when we moved to…read moreWilliamsburg the service remained top notice. I always call him when I am in deep trouble and in a matter of hours- or perhaps a day he's got it understood and solved. Prices are amazing for the quality of service.

These folks are experts at everything phone, tablet & computer related!…read more I have the lifetime warranty on my screensaver since I've been known to crack a few. They replace it every time no questions asked. I've also stopped by with what I'm sure they think are silly questions, but they're always extra helpful & patient with me!

Recommend wholeheartedly!…read more When told it would be "impossible" to recover all of the photos from our Antiguan reunion after my phone took a swim and wouldn't turn back on while on vacation, Oliver at Experimax went above and beyond! Apple Store wouldn't touch it. Best Buy wouldn't touch it. Experimax was willing to do everything they could to help recover these priceless memories (iCloud hadn't backed up since we had departed). Oliver was real, honest and kept me posted every step of the way during the liquid cleaning process. Under-promising and over-delivering in timeline, at his own expense (working late). If you are looking for iPhone repair, iPhone water damage repair or any mobile phone repair in Fredericksburg, this is the place to go. I couldn't find any recommended place in Virginia Beach and Experimax in Fredericksburg was so highly recommended by the professionals I spoke with, I made the drive and am so glad I did.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Todd was awesome. I sent him a message and he called me the same day and got unifi products to…read moreadopt and even took the time to setup my IOT network to separate them away from my primary network. I wish I found Todd earlier, he could of given me his advice before purchasing my Ubiquti equipment but overall, he was friendly and new his stuff. I will call him for any future networking needs.

Mo is awesome to work with! I was in a bind with a broken laptop that needed repaired as soon as…read morepossible. Mo understood my situation and provided outstanding service to get me up and running as quickly as he could. We had to wait a few days on the part, in the meantime he offered a loaner and went above and beyond meeting me for the delivery of the part on the weekend and was willing to stay after hours, whatever it took to get the job done. He also stayed in communication throughout the week updating me on the status of everything. Very much appreciated, hard to find folks that provide such personal quality customer service these days. Been a couple of months now since the repair and have had no issues. Thanks Mo!

I HIGHLY recommend this place for anyone needing electronics repairs. They displayed a vast amount…read moreof knowledge in troubleshooting & repairs of several different products. Our laptop was diagnosed & parts were ordered after only 30 minutes of walking through the door. The owner was completely honest and fair in pricing. I wished I could give more than 5 stars, because this place is very worth it.

I've brought several devices to TechFix, my laptop, iPhone, iPad and printer, and each time the…read moreservice has been excellent. Eric is knowledgeable, honest, and goes the extra mile to make sure everything works perfectly. It's a relief to have a place I can truly trust for repairs.

Highly recommend Techfix. Eric replaced my damaged iPhone 11 screen today in 20 minutes ( I was a…read morewalk-in) and for about $50 less than nearby alternatives. Even gave me a military discount! I have used Techfix twice in the last year -and have been highly satisfied.

Great service. Kept me informed during the whole process and…read moregave great advice. Definitely recommend this company.

FedEx drop point in Office Depot on Carl D Silver: Just a FedEx drop-off point, but they do NOT…read moreaccept electronics boxed up; even with the box already labeled to ship out. The attendant for the "FedEx" area was helpful, but he was quite terse, telling me they don't ship for FedEx. So I lifted up their small FedEx sign to show that they do in fact ship for FedEx. He remained terse, asking with a chip on his shoulder, "what's in the box?". At which point I then replied, " an electronic". So he then told me to "read the sign", without even looking at me. I said "excuse me?" because he initially mumbled it at first. But the second time, he made sure he was loud enough to understand. The FedEx sign states that this location does not accept electronics, such as phones and batteries. Overall, for FedEx drops, I recommend avoiding this location because it is not worth the hassle. The employee could have been more professional, pleasant, and polite, and the FedEx "rules" for this location, make it an inconvenient, less than ideal drop off location.

Since I moved to Fredericksburg last summer, I have been in this store twice. Both times were a…read morebad experience. Store looks 100 years old, computers/cash registers are 1990's slow computers. Today the person in the printing area was just plain rude. I'm not going to go into all the details, but the other customer and I were at a loss for words with his actions. I spoke with the store manager and the expressionless conversation with him didn't add any faith in the store. The store manager ended up helping me out with what I needed done. After everything was done, the manager walked off to another area. He was standing right next to the rude employee, there were other customers, he didn't check in with him to see if he needed anything. I assume the whole rudeness to customers is going to be ignored. I don't expect him to correct him in front of customers, that would be wrong. But by walking off and not even checking in with him and seeing if he needs help tells me that the manager is not invested in the store and pretty much re-enforced bad behavior is acceptable.

I called Matt with a knotty printer problem when my toner cartridge would not reset after…read morereplacement. Rather than charge me a service fee and cause me to wait hours or days for a fix, he emailed me a solution within minutes. The instructions were very clear and when I tried it - VOILA! I was back in business. Natco has now become my new go to PC/Printer repair provider. Thanks, Matt!

Natco is qualified to maintain sophisticated network and associated systems - essential credentials…read morewhen reliability is mandatory - Highly recommended.