The older blonde women who works here is extremely rude. She comes across condescending and with a…read moretone like she cares as if she's trying to explain something a 3 years old. Her demeanor is " kindly" sarcastic. Like I said she uses her soft tone to get away with how rude she is. That way no one can hear her yelling at you. After a really rough day my siblings and I just broke ...we sobbed and I mean cmon we just lost someone and were told by this "Karen" that we were to loud and needed to tone it down.... Excuse me who tells someone this?!?! How can this employee get away with being this rude. I didn't know there was a way to control grief. Go somewhere else that will be more compassionate and understanding for your rough day. Not tell you your grieving to hard.

I tried for 3 weeks to get a pay off on pre-needs account. I left messages for Marta and never…read morereceive a response from her. Finally I called on Monday December 29, 2025 and asked for pay off and she said she would call and get that for me. I asked for the number and she said she would have to look it up and get back to me in 2 days. Once again no returned phone call. I called on Friday January 2, 2026 and asked for pay off again and explained I have called many times to get the pay off. Once again she said she would have to call or e-mail National Guardian. I asked her for the number and she said she would have to look it up. This time I said ok I'll wait. I called National Guardian myself and within 5 minutes I got a pay off balance and paid account off in full. Marta is very rude when pushed into doing her job. She hung up me when I pushed back.

Getting more research to complete this review. This is a cemetery with so much history. Update…read morecoming soon

Nancy was just wonderful. I think she is genuinely very caring: it's not just part of her job. She…read moremade us feel more at ease with the whole process. My sister and I went in before my Mom passed and setup most of the arrangements. We had thought about purchasing a casket online, but then I read some horror stories about late shipments and had Mom pick a casket from one of their packages. The facility was undergoing upgrades and renovations, but Nancy made sure that everything was perfect for Mom's service. She even found us a "renegade" clergyman to give a blessing (Mom just loved that!). They just installed a wide screen TV if you want to do a video presentation. The two gentlemen who helped with the logistics of the ceremony were very helpful at the graveside service. My only complaint: the printing/reproduction on the thank you cards was a little less than stellar. I don't think Stickel was responsible for that. The corporation that owns Stickel -- Simple Tribute -- was probably responsible. But I work with printers as part of my job, so my standards are pretty high.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Staff is very professional. The service for my Father in law was amazing from start to finish.read more

Well taken care of and staffed. Beautiful setting, very peaceful and reflective. The staff is very…read morehelpful in answering questions and assisting with details. A nice place to visit and give respects, even if just a visitor. Well worth taking a few minutes off your drive.

Communicated promptly, and completed task as requested. I would recommend this business.read more

They were closed on a Sunday but returned my call promptly. I ended up using a different business…read moreso I didn't get a chance to work with them

My mom passed away on July 31,2021 and the minute I called Joey he made sure we were OK and…read moreimmediately took over the arrangements. I was so distraught I couldn't even think but Joey was so kind and helpful and very professional. They treated my family with such kindness and compassion. My mom had passed away but they treated her with love and kindness, they immediately picked her up from the hospital within an hour or so and I felt like my mom was in good hands. I thank Joey for being patient and for helping me make the right decisions. The planning was so easy because Joey made sure no detail was left out. On the day of her service my family was welcomed by the Halley-Olsen-Murphy team with such respect and kindness. This is the only mortuary that I will use to handle any of my family needs in the future. Its such a hard thing to talk about but we had pre-planned arrangements a few years ago and Joey was the one who helped us set that up and when my mom died we were so grateful to have him by our side. Thank you Joey and Halley-Olsen-Murphy team. Sincerely, Sabrina Torres

This is a review from my Google from December 2020 when My mom died suddenly and we were having her…read morecremated by this funeral home. Raised the price on my dad 3 times, sketchy when asked to identifying her body over the phone because she was already transported to Van Nuys, also because in person wasn't allowed due to Covid. Acted like everything you asked them to do they acted as if it was a chore or you're asking them to do toooo much. It's just your mom that they have ‍

Do not recommend even after giving them two chances. If you don't pay up and sign up for them to…read moredo the services and upgrade for their urns etc for sale, forget ever receiving your family member's remains in less than 3 months. First my mother died in September 2023 at AV Hospital, so signed death certificate form from physician. I had to call repeatedly to learn what had happened after Don so kindly and fake concernedly promised her remains return within a few weeks. No on returned my phone calls. They excused it to having my wrong phone number. Interestingly to have such a mistake when you have to complete most forms on line directly and he could use the correct number to try and upsale additional items for increased cost... Second try was from unexpected death of father , at home in a quick hospice placement in July 2024. Due to the hospice physician's errors in death report LA County was required to complete an autopsy which required medical records. However, Don and his group never got back to me about problem and it took almost 3 months to get the Coroner the hospital records and treatments. Then within a week of me getting them and speaking directly with the Coroner he was cremated. However, again had to call repeatedly to inquire as to when his remains were available. Again no consistent return of phone calls. Don and his daughter could never remember my father's or my name and had to look for records, so not too concerned and obviously have problems with many many clients. Save your family more heartache and frustration and go with another group , as it will be more timely and not cost anymore either. If I could give a negative rating I would.

They definitely take advantage on charges, way more than posted costs on everything. Not trustworthyread more

A Heartfelt Thank You to Family Memorial Mortuary…read more On behalf of the Hicks family, we would like to express our sincere gratitude to Family Memorial Mortuary in Lancaster for the exceptional care and compassion shown to our mother, Mozelle Hicks, and our entire family during one of the most difficult times of our lives. From the moment Funeral Director Doreen and another staff member arrived to bring our mother into their care, they treated her with the utmost dignity, respect, and compassion. They graciously allowed our family time to say our goodbyes and demonstrated genuine empathy and professionalism throughout the entire process. Their kindness brought comfort to us when we needed it most. When we met to make the arrangements, everything was handled flawlessly. From the receptionist who welcomed us with warmth, to the planner who guided us through each step, to Doreen, and the entire staff, every person we encountered treated us like family. We never felt like just another client; we felt cared for, supported, and embraced during our time of grief. The level of respect, compassion, and attention they showed not only to our family but also to our mother will never be forgotten. Their dedication to serving families with excellence is truly remarkable. In addition to the outstanding service, we were grateful for the reasonable pricing. Family Memorial Mortuary provides high-quality, professional care without placing an overwhelming financial burden on families. During a time when many families are already facing emotional and financial stress, their honesty, fairness, and commitment to excellence were deeply appreciated. We wholeheartedly recommend Family Memorial Mortuary to anyone in the Antelope Valley who is seeking a place that will care for their loved one with dignity, honor, and respect. Our family received exceptional service, compassionate support, and peace of mind knowing our mother was in caring hands. Thank you, Doreen, and the entire staff of Family Memorial Mortuary for everything you have done for our family. Your kindness, professionalism, and heartfelt compassion helped carry us through an incredibly difficult time, and we will be forever grateful. With heartfelt appreciation, The Hicks Family

Recently has a wake here my experience was good but not great. We had the wake in their new…read morelocation in Palmdale my grievances were as follows. The staff did not have the room cold enough we had a large family over 100 people it was way too hot we were literally sweating. I know we could've asked Doreen to make it colder but honestly with all the emotion of saying goodbye and so much going on it slipped our minds but my issue is we shouldn't have to do that the staff should be on top of it and making sure the temperature is cool enough. My other issue was the flowers a lot of my family purchased funeral arrangements thru them expensive ones $200 and up and they were honestly trash. You could see the foam they looked nothing like the pictures and barely had any flowers. I understand they don't make the arrangements themselves but at the end of the day they choose which vendors they partner up with and they should do a better job at not accepting such low quality flowers work from them we trusted them with the flower arrangements and we were all disappointed with the outcome. At the end of the day it's the mortuary's reputation so why accept such low quality arrangements? My other issue is they were filling the lobby with water bottles I would expect the staff to stay on top of that. As for the positives I will say Doreen was the only one who answered when we needed a mortuary. She was very kind, respectful made us feel comfortable and never once tried to upsell us. She answered right away when we called. Her customer service was far better than the rest. I'm grateful to have worked with her during the hardest moment of our lives.

Horrible business man. Does not live up to his word. I do not recommend him at all. He comes off…read morelike a man of God but clearly is all about taking everyone's money and not producing the product that is being promised and paid for. He is rude and inconsiderate. 0 stars in my opinion

Please avoid this company and this liar. My experience mirrors the multiple reviews. Money given…read moreand work not completed. The amount of money this individual has taken from grieving families and prolonging the grieving process is shocking. I have had a similar experience. Paid for death date to be added to an already in place headstone for my mother. At time of order 3 to 4 weeks, approaching 2 years and still not complete. Will not answer phone or respond to messages. The excuses I have been given over the last 22+ months included small business struggles, training staff, over extended, weather related, broken foot, every promise to make it right another lie but still taking orders from other families.