The older blonde women who works here is extremely rude. She comes across condescending and with a…read moretone like she cares as if she's trying to explain something a 3 years old. Her demeanor is " kindly" sarcastic. Like I said she uses her soft tone to get away with how rude she is. That way no one can hear her yelling at you. After a really rough day my siblings and I just broke ...we sobbed and I mean cmon we just lost someone and were told by this "Karen" that we were to loud and needed to tone it down.... Excuse me who tells someone this?!?! How can this employee get away with being this rude. I didn't know there was a way to control grief. Go somewhere else that will be more compassionate and understanding for your rough day. Not tell you your grieving to hard.

I tried for 3 weeks to get a pay off on pre-needs account. I left messages for Marta and never…read morereceive a response from her. Finally I called on Monday December 29, 2025 and asked for pay off and she said she would call and get that for me. I asked for the number and she said she would have to look it up and get back to me in 2 days. Once again no returned phone call. I called on Friday January 2, 2026 and asked for pay off again and explained I have called many times to get the pay off. Once again she said she would have to call or e-mail National Guardian. I asked her for the number and she said she would have to look it up. This time I said ok I'll wait. I called National Guardian myself and within 5 minutes I got a pay off balance and paid account off in full. Marta is very rude when pushed into doing her job. She hung up me when I pushed back.

Getting more research to complete this review. This is a cemetery with so much history. Update…read morecoming soon

Nancy was just wonderful. I think she is genuinely very caring: it's not just part of her job. She…read moremade us feel more at ease with the whole process. My sister and I went in before my Mom passed and setup most of the arrangements. We had thought about purchasing a casket online, but then I read some horror stories about late shipments and had Mom pick a casket from one of their packages. The facility was undergoing upgrades and renovations, but Nancy made sure that everything was perfect for Mom's service. She even found us a "renegade" clergyman to give a blessing (Mom just loved that!). They just installed a wide screen TV if you want to do a video presentation. The two gentlemen who helped with the logistics of the ceremony were very helpful at the graveside service. My only complaint: the printing/reproduction on the thank you cards was a little less than stellar. I don't think Stickel was responsible for that. The corporation that owns Stickel -- Simple Tribute -- was probably responsible. But I work with printers as part of my job, so my standards are pretty high.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Staff is very professional. The service for my Father in law was amazing from start to finish.read more

Well taken care of and staffed. Beautiful setting, very peaceful and reflective. The staff is very…read morehelpful in answering questions and assisting with details. A nice place to visit and give respects, even if just a visitor. Well worth taking a few minutes off your drive.

Communicated promptly, and completed task as requested. I would recommend this business.read more

They were closed on a Sunday but returned my call promptly. I ended up using a different business…read moreso I didn't get a chance to work with them

This is a review from my Google from December 2020 when My mom died suddenly and we were having her…read morecremated by this funeral home. Raised the price on my dad 3 times, sketchy when asked to identifying her body over the phone because she was already transported to Van Nuys, also because in person wasn't allowed due to Covid. Acted like everything you asked them to do they acted as if it was a chore or you're asking them to do toooo much. It's just your mom that they have ‍

We went through Halley Olsen 20 years ago when my mother passed and now with my father. Joey was so…read moreamazing! The process went smoothly and he made it very easy. I was given everything I asked for and it was more affordable than I thought. I didn't have a service with them but I did have my dad cremated as he wished. I have heard of places trying to get more money out of you when going through something like this but Joey was nothing like that. He listened to what I wanted and did it. Joey went above and beyond and was very sympathetic and caring. I highly recommend using their services.

Do not recommend even after giving them two chances. If you don't pay up and sign up for them to…read moredo the services and upgrade for their urns etc for sale, forget ever receiving your family member's remains in less than 3 months. First my mother died in September 2023 at AV Hospital, so signed death certificate form from physician. I had to call repeatedly to learn what had happened after Don so kindly and fake concernedly promised her remains return within a few weeks. No on returned my phone calls. They excused it to having my wrong phone number. Interestingly to have such a mistake when you have to complete most forms on line directly and he could use the correct number to try and upsale additional items for increased cost... Second try was from unexpected death of father , at home in a quick hospice placement in July 2024. Due to the hospice physician's errors in death report LA County was required to complete an autopsy which required medical records. However, Don and his group never got back to me about problem and it took almost 3 months to get the Coroner the hospital records and treatments. Then within a week of me getting them and speaking directly with the Coroner he was cremated. However, again had to call repeatedly to inquire as to when his remains were available. Again no consistent return of phone calls. Don and his daughter could never remember my father's or my name and had to look for records, so not too concerned and obviously have problems with many many clients. Save your family more heartache and frustration and go with another group , as it will be more timely and not cost anymore either. If I could give a negative rating I would.

They definitely take advantage on charges, way more than posted costs on everything. Not trustworthyread more

I want to thank this funeral home from start to finish it was excellent and caring. When they came…read morethey each expressed their condolences, rearranged the living room, gave me time alone then prayed with me. It was so kind at the moment of grief. The follow up was done so well. Thank you for meeting my needs in every way.

Check your invoices.This company over charges and creates bogus itemization statements to their…read morebenefit. I can't believe how the state of California hasn't caught on to their practices. I uphold the empathy displayed but it's all a show to nickle and dime victims of violent crime so they can pocket more money. Do not sign any blank documents and. make sure all costs are written down. My brother's cremation service cost over $13k, for that price you might as well go out of the AV and they added items that they never provided to us. BEWARE!!

Horrible business man. Does not live up to his word. I do not recommend him at all. He comes off…read morelike a man of God but clearly is all about taking everyone's money and not producing the product that is being promised and paid for. He is rude and inconsiderate. 0 stars in my opinion

Please avoid this company and this liar. My experience mirrors the multiple reviews. Money given…read moreand work not completed. The amount of money this individual has taken from grieving families and prolonging the grieving process is shocking. I have had a similar experience. Paid for death date to be added to an already in place headstone for my mother. At time of order 3 to 4 weeks, approaching 2 years and still not complete. Will not answer phone or respond to messages. The excuses I have been given over the last 22+ months included small business struggles, training staff, over extended, weather related, broken foot, every promise to make it right another lie but still taking orders from other families.