Service requested, to take care of, and honor, the grave site of a loved one. Quality, absolutely…read morehorrific recently. Value, your values are absurd,. My uncle has been buried here for 21 1/2 years and you removed his headstone because it doesn't meet you code. Then fix whatever it is that you need to fix so it can be put back. This is not just a stone, it's a headstone. A headstone that represents an amazing man's life and death. A place for family and friends to visit. It represents the person he once was to help family members and friends come to find peace. That was all taken away without even informing the family of it. If that is value to your company, where people put their trust in you in times of need and pay you to take care of their loved ones, then you have allot to learn about value. The family had to call to find out what was going on, which resulted in being treated less than adequate, not once, but twice. No empathy for the situation whatsoever, or the family, who are trying to find out what happened to the headstone they enjoy seeing so much. If you cannot provide a satisfactory plot for someone's final resting place, then portray that you can. This is extremely saddening, disappointing, and careless.

I have been extremely disappointed with this cemetery. On December 14-2018 we buried someone who…read moremeant so much to our family. I have seen his wife go through so much since then. After the burial the plot was just covered in very large dirt clods. So big we couldn't break them up to smooth the area. Yes it was winter and grass is dormant during those months. What started happening was the plot was receding because of the weather. My friend had to request many times to add more dirt. It was hard to see this happening, it was very upsetting. No attention was given to this wonderful mans plot. Eventually my friend and her son put in their own sod and grass seed, because it was not getting done. Dealing with the office they were not concerned and abrupt at times. Now after speaking to other people who have family members buried there. They say they have gone through the similar issues with this cemetery. One thing I did not mention they have not had sprinklers until approximately two months ago. They are working and grass is getting mowed.

My mom passed away on July 31,2021 and the minute I called Joey he made sure we were OK and…read moreimmediately took over the arrangements. I was so distraught I couldn't even think but Joey was so kind and helpful and very professional. They treated my family with such kindness and compassion. My mom had passed away but they treated her with love and kindness, they immediately picked her up from the hospital within an hour or so and I felt like my mom was in good hands. I thank Joey for being patient and for helping me make the right decisions. The planning was so easy because Joey made sure no detail was left out. On the day of her service my family was welcomed by the Halley-Olsen-Murphy team with such respect and kindness. This is the only mortuary that I will use to handle any of my family needs in the future. Its such a hard thing to talk about but we had pre-planned arrangements a few years ago and Joey was the one who helped us set that up and when my mom died we were so grateful to have him by our side. Thank you Joey and Halley-Olsen-Murphy team. Sincerely, Sabrina Torres

This is a review from my Google from December 2020 when My mom died suddenly and we were having her…read morecremated by this funeral home. Raised the price on my dad 3 times, sketchy when asked to identifying her body over the phone because she was already transported to Van Nuys, also because in person wasn't allowed due to Covid. Acted like everything you asked them to do they acted as if it was a chore or you're asking them to do toooo much. It's just your mom that they have ‍

Communicated promptly, and completed task as requested. I would recommend this business.read more

They were closed on a Sunday but returned my call promptly. I ended up using a different business…read moreso I didn't get a chance to work with them

Do not recommend even after giving them two chances. If you don't pay up and sign up for them to…read moredo the services and upgrade for their urns etc for sale, forget ever receiving your family member's remains in less than 3 months. First my mother died in September 2023 at AV Hospital, so signed death certificate form from physician. I had to call repeatedly to learn what had happened after Don so kindly and fake concernedly promised her remains return within a few weeks. No on returned my phone calls. They excused it to having my wrong phone number. Interestingly to have such a mistake when you have to complete most forms on line directly and he could use the correct number to try and upsale additional items for increased cost... Second try was from unexpected death of father , at home in a quick hospice placement in July 2024. Due to the hospice physician's errors in death report LA County was required to complete an autopsy which required medical records. However, Don and his group never got back to me about problem and it took almost 3 months to get the Coroner the hospital records and treatments. Then within a week of me getting them and speaking directly with the Coroner he was cremated. However, again had to call repeatedly to inquire as to when his remains were available. Again no consistent return of phone calls. Don and his daughter could never remember my father's or my name and had to look for records, so not too concerned and obviously have problems with many many clients. Save your family more heartache and frustration and go with another group , as it will be more timely and not cost anymore either. If I could give a negative rating I would.

They definitely take advantage on charges, way more than posted costs on everything. Not trustworthyread more

A Heartfelt Thank You to Family Memorial Mortuary…read more On behalf of the Hicks family, we would like to express our sincere gratitude to Family Memorial Mortuary in Lancaster for the exceptional care and compassion shown to our mother, Mozelle Hicks, and our entire family during one of the most difficult times of our lives. From the moment Funeral Director Doreen and another staff member arrived to bring our mother into their care, they treated her with the utmost dignity, respect, and compassion. They graciously allowed our family time to say our goodbyes and demonstrated genuine empathy and professionalism throughout the entire process. Their kindness brought comfort to us when we needed it most. When we met to make the arrangements, everything was handled flawlessly. From the receptionist who welcomed us with warmth, to the planner who guided us through each step, to Doreen, and the entire staff, every person we encountered treated us like family. We never felt like just another client; we felt cared for, supported, and embraced during our time of grief. The level of respect, compassion, and attention they showed not only to our family but also to our mother will never be forgotten. Their dedication to serving families with excellence is truly remarkable. In addition to the outstanding service, we were grateful for the reasonable pricing. Family Memorial Mortuary provides high-quality, professional care without placing an overwhelming financial burden on families. During a time when many families are already facing emotional and financial stress, their honesty, fairness, and commitment to excellence were deeply appreciated. We wholeheartedly recommend Family Memorial Mortuary to anyone in the Antelope Valley who is seeking a place that will care for their loved one with dignity, honor, and respect. Our family received exceptional service, compassionate support, and peace of mind knowing our mother was in caring hands. Thank you, Doreen, and the entire staff of Family Memorial Mortuary for everything you have done for our family. Your kindness, professionalism, and heartfelt compassion helped carry us through an incredibly difficult time, and we will be forever grateful. With heartfelt appreciation, The Hicks Family

Recently has a wake here my experience was good but not great. We had the wake in their new…read morelocation in Palmdale my grievances were as follows. The staff did not have the room cold enough we had a large family over 100 people it was way too hot we were literally sweating. I know we could've asked Doreen to make it colder but honestly with all the emotion of saying goodbye and so much going on it slipped our minds but my issue is we shouldn't have to do that the staff should be on top of it and making sure the temperature is cool enough. My other issue was the flowers a lot of my family purchased funeral arrangements thru them expensive ones $200 and up and they were honestly trash. You could see the foam they looked nothing like the pictures and barely had any flowers. I understand they don't make the arrangements themselves but at the end of the day they choose which vendors they partner up with and they should do a better job at not accepting such low quality flowers work from them we trusted them with the flower arrangements and we were all disappointed with the outcome. At the end of the day it's the mortuary's reputation so why accept such low quality arrangements? My other issue is they were filling the lobby with water bottles I would expect the staff to stay on top of that. As for the positives I will say Doreen was the only one who answered when we needed a mortuary. She was very kind, respectful made us feel comfortable and never once tried to upsell us. She answered right away when we called. Her customer service was far better than the rest. I'm grateful to have worked with her during the hardest moment of our lives.

Richard Woody, who is third generation owner of this enterprise with his partner Nichol Cardozo and…read morethe staff of Everafter Cremations, Monarch Memorial and Peters Funeral Homes is hosting a Hospice & Caregiver appreciation dinner tonight. We had attendees from Rosewood Retirement Home, Around the clock home care, Bayshire, formerly Brookdale. Kern County Nurses Guard, Bakersfield family medical group, Iris Senior services to name a few. These people provide services and care for their clients with all kinds of needs. Monarch wanted to recognize them for their service to our community through their service. The event was catered by The Teppanyaki Guys food truck who did an outstanding job. This family owned business and staff are committed to caring for families in their most difficult time of need. They have a reputation of caring and good service. Through their various locations they have service available for all communities. They serve with dignity and respect to the needs of all.

I wouldn't let them provide services for a goldfish ! I called 1-21-2025 because my sister just…read morepassed away & while I was getting information & trying to decide what to do for her , a woman near the person I was talking to was laughing like she was at a bar ! I had her on speaker phone & everyone in my house heard this ... let me assure them that NOBODY here thought that was acceptable or professional & WE WERE NOT LAUGHING !!!! Should someone remind them that some of us love our family & are under stress & grieving during this process !!! Thanks for nothing you worthless pieces of ___ !!

I've been to this location a handful of times under the previous name/ownership. Recently attended…read morea service and the new owners/company is keeping this facility very clean and welcoming along with professional staff. Thank you for your outstanding service

Very professional, helpful, and caring to the need of families....prices are affordable as…read morewell...absolutely recommend them.