The older blonde women who works here is extremely rude. She comes across condescending and with a…read moretone like she cares as if she's trying to explain something a 3 years old. Her demeanor is " kindly" sarcastic. Like I said she uses her soft tone to get away with how rude she is. That way no one can hear her yelling at you. After a really rough day my siblings and I just broke ...we sobbed and I mean cmon we just lost someone and were told by this "Karen" that we were to loud and needed to tone it down.... Excuse me who tells someone this?!?! How can this employee get away with being this rude. I didn't know there was a way to control grief. Go somewhere else that will be more compassionate and understanding for your rough day. Not tell you your grieving to hard.

I tried for 3 weeks to get a pay off on pre-needs account. I left messages for Marta and never…read morereceive a response from her. Finally I called on Monday December 29, 2025 and asked for pay off and she said she would call and get that for me. I asked for the number and she said she would have to look it up and get back to me in 2 days. Once again no returned phone call. I called on Friday January 2, 2026 and asked for pay off again and explained I have called many times to get the pay off. Once again she said she would have to call or e-mail National Guardian. I asked her for the number and she said she would have to look it up. This time I said ok I'll wait. I called National Guardian myself and within 5 minutes I got a pay off balance and paid account off in full. Marta is very rude when pushed into doing her job. She hung up me when I pushed back.

I have been extremely disappointed with this cemetery. On December 14-2018 we buried someone who…read moremeant so much to our family. I have seen his wife go through so much since then. After the burial the plot was just covered in very large dirt clods. So big we couldn't break them up to smooth the area. Yes it was winter and grass is dormant during those months. What started happening was the plot was receding because of the weather. My friend had to request many times to add more dirt. It was hard to see this happening, it was very upsetting. No attention was given to this wonderful mans plot. Eventually my friend and her son put in their own sod and grass seed, because it was not getting done. Dealing with the office they were not concerned and abrupt at times. Now after speaking to other people who have family members buried there. They say they have gone through the similar issues with this cemetery. One thing I did not mention they have not had sprinklers until approximately two months ago. They are working and grass is getting mowed.

A very nice location to bury a loved one. It's located behind the Home Depot property. They keep…read morethe grounds clean and proper. The staff seemed very friendly and very accommodating.

This is a review from my Google from December 2020 when My mom died suddenly and we were having her…read morecremated by this funeral home. Raised the price on my dad 3 times, sketchy when asked to identifying her body over the phone because she was already transported to Van Nuys, also because in person wasn't allowed due to Covid. Acted like everything you asked them to do they acted as if it was a chore or you're asking them to do toooo much. It's just your mom that they have ‍

We went through Halley Olsen 20 years ago when my mother passed and now with my father. Joey was so…read moreamazing! The process went smoothly and he made it very easy. I was given everything I asked for and it was more affordable than I thought. I didn't have a service with them but I did have my dad cremated as he wished. I have heard of places trying to get more money out of you when going through something like this but Joey was nothing like that. He listened to what I wanted and did it. Joey went above and beyond and was very sympathetic and caring. I highly recommend using their services.

Communicated promptly, and completed task as requested. I would recommend this business.read more

They were closed on a Sunday but returned my call promptly. I ended up using a different business…read moreso I didn't get a chance to work with them

Do not recommend even after giving them two chances. If you don't pay up and sign up for them to…read moredo the services and upgrade for their urns etc for sale, forget ever receiving your family member's remains in less than 3 months. First my mother died in September 2023 at AV Hospital, so signed death certificate form from physician. I had to call repeatedly to learn what had happened after Don so kindly and fake concernedly promised her remains return within a few weeks. No on returned my phone calls. They excused it to having my wrong phone number. Interestingly to have such a mistake when you have to complete most forms on line directly and he could use the correct number to try and upsale additional items for increased cost... Second try was from unexpected death of father , at home in a quick hospice placement in July 2024. Due to the hospice physician's errors in death report LA County was required to complete an autopsy which required medical records. However, Don and his group never got back to me about problem and it took almost 3 months to get the Coroner the hospital records and treatments. Then within a week of me getting them and speaking directly with the Coroner he was cremated. However, again had to call repeatedly to inquire as to when his remains were available. Again no consistent return of phone calls. Don and his daughter could never remember my father's or my name and had to look for records, so not too concerned and obviously have problems with many many clients. Save your family more heartache and frustration and go with another group , as it will be more timely and not cost anymore either. If I could give a negative rating I would.

They definitely take advantage on charges, way more than posted costs on everything. Not trustworthyread more

I want to thank this funeral home from start to finish it was excellent and caring. When they came…read morethey each expressed their condolences, rearranged the living room, gave me time alone then prayed with me. It was so kind at the moment of grief. The follow up was done so well. Thank you for meeting my needs in every way.

Check your invoices.This company over charges and creates bogus itemization statements to their…read morebenefit. I can't believe how the state of California hasn't caught on to their practices. I uphold the empathy displayed but it's all a show to nickle and dime victims of violent crime so they can pocket more money. Do not sign any blank documents and. make sure all costs are written down. My brother's cremation service cost over $13k, for that price you might as well go out of the AV and they added items that they never provided to us. BEWARE!!

I wouldn't let them provide services for a goldfish ! I called 1-21-2025 because my sister just…read morepassed away & while I was getting information & trying to decide what to do for her , a woman near the person I was talking to was laughing like she was at a bar ! I had her on speaker phone & everyone in my house heard this ... let me assure them that NOBODY here thought that was acceptable or professional & WE WERE NOT LAUGHING !!!! Should someone remind them that some of us love our family & are under stress & grieving during this process !!! Thanks for nothing you worthless pieces of ___ !!

I would highly recommend Monarch Memorial because they were a ray of sunshine during a dark time…read morefor our family. We used this venue to host a celebration of life service for my beloved mother-in-law and I was extremely impressed with the service provided. The venue was absolutely beautiful with a spacious ballroom with gorgeous chandeliers and the entire process of hosting an event here was a breeze. Ariel and the event staff were very friendly and professional and helped answer our questions throughout the process. They had a kitchen with large refrigerators and an ice maker which made it so convient since we were serving food at our event. The bathrooms were large and very clean. Plus, the parking lot was big enough for all our guests. The price was extremely reasonable for everything that was included. I can't thank the entire Monarch Memorial team enough for helping our family gather to celebrate our beautiful mother.

Very professional, helpful, and caring to the need of families....prices are affordable as…read morewell...absolutely recommend them.

I've been to this location a handful of times under the previous name/ownership. Recently attended…read morea service and the new owners/company is keeping this facility very clean and welcoming along with professional staff. Thank you for your outstanding service

First of all planning someone's funeral is never easy but the night a loved one passed away Mr…read more Rubio responded to take our beloved grandmother away the night she passed. He was very respectful as he prepared the body to exit the house even down to the small detail of not covering her face. Once the planning began he was very patient, understanding and guided our family to the best rosary, church service, and graveside farewell. Just before we completed our goodbyes Mr. Rubio said some very kind words to our family and friends about life and how sometimes we take it for granted until we are mourning the loss of a loved one. Thank you to Mr. Rubio, wife, and daughter for being so kind to all of us as we had a rough few days.

This place is incredible. Mr. Evaristo is an amazing person. He save & take care of my son from…read morebeing waiting in Coroner place. I feel this place like home. He not just take care of my son, he take care of everything. The funeral home is so beautiful. The owner are amazing people. Thank you for everything. Kevin Forever 27