Security Tech arrived , analyzed the problem which was and old transformer issue that needed…read moreservice. Everything is up and running. Thank you Josh M for your efficient diagnosis.

They have a chronic issue with service calls. I don't know how many times I have scheduled a call,…read moreworked my day around a specific time, for them not to show. The latest one was today, for a 10am call. It's 11:28am. Nobody called or reached out; I had to call three different times to get someone live on the phone who didn't see me in the schedule. However, she was able to tell that someone called me on Tuesday and left me a voice mail asking if I wanted them to stop by since they were in the area anyway. So, the natural question I had to ask, "So, I was in the system, right?" I assume he wasn't stopping by to be social. She said it was likely but she didn't know. If anyone knows of a better security company out here, please let me know. I have been dealing with this nonsense for over three years.

Great service and well worth the switch over to Astra. A locally owned and operated company they…read moretake every step to make sure we were treated right.

Oliver and the who team at Astra are a pleasure the deal with and I highly recommend their service!read more

I needed a 50-year old dial combination safe opened. After calling a few places that advertised…read moresafe cracking, I finally found Strauss/SEI and they said they could do the job. A few days after dropping off the safe, the gentleman I was working with, Dan, said he had tracked down the company that bought out the original manufacturer, and they could get me the combination if I jumped through a few minor hoops and sent them a form (and some cash!). I got the combination a few days later and went to Strauss to try it out. At least 4 of us tried to get it open, to no avail, but it was great that Dan hunted down this option and offered it up. So, we had to go back to the safe-cracking route. It took a few days for the technician to get to my safe and another one, but he was able to get it open. They don't open the door, just get the lock to release the mechanism and have you come in to get it. I picked up the safe and got my items out. Dan was even nice enough to help me with disposal options for the now unusable safe. Pricing was very reasonable, and service was excellent. Highly recommended!

I called because I needed help getting into my locked vehicle. The person I spoke with it said…read morewould be 30-45 munites. I did not hear back and called again after and hour and a half of waiting And the new person I spoke with had no idea about the status of the technician Sent to help me. I went ahead and called a different company And finally heard back from Strauss 2 and half hours after the initial call

Nick came out was prompt, thorough and did a great job. I really appreciate the company, honesty…read moreand integrity. I would highly recommend arc!

I had not heard of this company before researching. I was able to get an electrician quickly(Alex)…read more, the technician was early (he called beforehand to make sure it was OK), he quickly found the problem and showed us the cost beforehand. He tested to make sure things were working and bonus- the work is guaranteed for 2 years! Quality work at a reasonable price! Thank you Alex!

While trying to visit my 2 month old son, with heightened security because of CoVid and being after…read morehours at Mercy Main, pediatric. David Hack the security officer there, was able to calm me down AND not wavering from his assigned duties, rapidly gained access for me. During this very traumatic time for me, to have someone to be able to calm ME down AND be able to work through a very hectic man AND keep a secured door, AND STILL greet and let every person who leaves know they are appreciated, DOES NOT come around every day! Where are more people like David?

Trying to do business with Per Mar Security was like a dumpster fire. The people are friendly…read moreenough. But their communication sucks. It has taken over two months of phone calls, emails and multiple requests to get an issue basically unresolved. They must be so busy that they don't need additional customers. The request was simple. We purchased a business already using their services. All we wanted to do was get the services put in our name. They wanted over $5000 to upgrade a system that was already working. And that wasn't even a full upgrade. That was the bare minimum upgrade. Per Mar employees would call me and tell me they could do it. Then they would call me back and tell me they couldn't. Then a different employee would call me back and say let's sign up. Then another employee me would call me back and tell me they actually can't sign me up. I tried and tried and tried to give them my business. Unfortunately they don't want it. And I definitely don't recommend calling them. The sad part for them is that I would have paid for the upgrade if they had just transferred services from one business owner to the next giving us the opportunity to work with them. Instead, I will tell everyone what a train wreck Per Mar Security is.

Would not recommend this security company. You are signing a five year contract and the price keeps…read moregoing up and up and up. They sold me the equipment and it keeps breaking down. Charge $250 to come and fix it. During a storm this summer power went out. TV and internet came back up automatically once the power came back on but not their system. They charge another $250 to come and get it back up and running. Got my new invoice for the coming year it was too high for someone on social security like me to afford. So told them to discontinue the AP services at the end of the month when what I am already paid up to is over but they cancelled it the same day which means even though I am paid up for another 15 days on the AP service, I no longer have it. Will be interesting to see on the 20th whether they take out the $600 or $300. Worse experience ever!!!

From the owner: SEi has been serving Kansas City for over 45 years. As a privately held home security company, SEi…read moreoffers a wide variety of home security systems to protect you and your home. We specialize in access control systems, security cameras, wireless home security systems, home alarm systems and more.

This company's salesperson was extremely pushy and would not have any concerns for our time or…read moreschedule. He was very misleading and did not represent the company well. He made appointments that he never kept and had no concerns about keeping us waiting multiple occasions. We've been trying for over a week to have them come out a remove the system but their customer service is equally as inconsiderate and unable to meet the appointments either. Without our knowledge they signed us up with a finance company. We can't even get into the app because they never completed any customer education as to the use of the system. Their installation was shorty as well. The keyless entry has three places to be bolted in place, only one is used, the outside front door bell is installed with the wiring on the outside of the exterior siding so anyone could cut it off and render the security useless. I have filed complaints with the BBB and the State Attorney General as well as the company's CEO and a less than positive rating on Google.

They sign you up to a long term contract without telling you. They signed me up for a 5 year…read morecontract without telling me. The initial salesperson never mentioned length of agreement or that I was signing up for a commitment. They target first time homebuyers and sell you by saying they will install 1000s of dollars worth of equipment for free. What the dbag failed to advise was that the monthly subscription of $69 is for 5 years. if you cancel you have to buy out the remaining months. I got to find this out today when I called to cancel and was informed of the 5 year contract. I would have never signed up if I was properly informed of a 5 year commitment. 5yrs * $70=$4200. you could buy 6-8 firearms for that price. DO NOT BUY THEIR SERVICE!!!! CHEAP SALES TACTICS!!!

People new to the audio and video inside your homes. I had reference vide and audio come just to…read moreget my system up and running. They called the next day with a quote of $18,000-$20000 just to get it online to halfway work. After sticker shock I called another audio company and they were at my house less than an hour and had it all online and working. The cost was $200 plus tax and no new parts. A long ways from $18,000 Another interesting thing is this reference company said the same thing to the previous owners. Everyone, please get a second option.