Very BAD service, NOT ONLY bad very unprofessional approach…read more Owner (Omar) does not respond in a professional way and I had to call / text him many times before he replied in a unprofessional way. NS HVAC installed my HVAC RUDD system in 5/2022 and promised 10 year warranty. HUMIDIFIER, they installed have never worked till date. Recently HVAC fan gone bad, though system is under warranty still they charged couple of hundred dollars to pay back 50% after a month after claim from manufacturer. I had to chase him to get my refund which was so difficult to get back. He made so many excuses to delay the refund and won't even respond many times. I will ask everyone to avoid this HVAC contractor. BAD, BAD.......BAD !!

NS HVAC (nshvac.com ... they go by several names... later we learned) did our HVAC installation and…read moreit failed the inspection for two incorrect work. I been calling them to get it fixed since then (12/8/24) and no response.

The technician came to fix a leak in our AC unit. Very responsive, professional, and knowledgeable…read more In less than an hour the leak was fixed. I will totally recommend this company. We will keep his info for the future.

Bogdan was a delight to have serviced my AC unit. He was very clean, courteous, and mindful of his…read moreworking area. At first I thought I had a leak in my unit when it was simple condensation buildup, a huge relief! I was connected to Top Comfort through my home warranty app, which has an associated copay. Bogdan, knowing that I had just bought my first house and am interested in the AC's maintenance, went ahead and did an inspection of the outdoor unit. He recognized that the refrigerant was low, and came back another day to refill it. This was a nice gesture and shows that Top Comfort cares, they're not there to make a quick buck, they're there to make sure the job is done well and to your satisfaction. I'll be looking to call Top Comfort for my next seasonal maintenance

My upstairs AC was going and wasn't cooling the rooms. Called HAVC JAKE. Jake got back to me right…read moreaway and sent out his tech name Nathan. Nathan was super knowledgeable and nice. He told us that the unit was breaking and he provided temporary solution by fill the unit up with Freon for temporary measure. He didn't even charged us and gave us free estimate. Thank You HVAC JAKE, because that night was so hot!! Jake gave us a timeline how long the unit will last and send us estimate for new units. 3 weeks later we decided to replace the units. We didn't want to take chance of the unit breaking down during the hot summer months and not getting service done right away. Jake and his crew came out and installed new units. I had trouble connecting (Old)Nest thermometer with the new units. Nathan informs me that old base was short circuit and ask me to get a new board. They came out again to trouble shoot and fixed it for us. I highly recommend HAVC JAKE. We got three out of three with Jake and his crew. Quality Service, installation done on timely fashion and his service fees were very reasonable and good price for the unit. We are very happy with the service. Thanks Jake and Nathan!!

I highly recommend this company for your hvac needs. Jake made my stressful situation less…read moreworrisome. He was honest and trustworthy throughout the process and his pricing was the best out of all the companies I spoke to. Most importantly, the service was A+ and completed in a timely manner. Give them a chance if you need help with anything.

This serves as a follow up to my review dated on May 22, 2025 entitled "Nice is not "nice"…read moreanymore". I received a letter I received a follow up letter from Commonwealth of Virginia department of professional and occupational regulation. The letter states that no longer has a viable license at present and as a result, they can no longer proceed with my complaint. That is unfortunate. It is important to note that Nice Heating And Air was recently acquired by Michael Bonsby HVAC, Plumbing and Electrical located in Gaithersburg Maryland. During the acquisition process, I have been immediately deluged with repeated calls following up on providing future maintenance services, not acknowledging or responding to my complaint regarding service delivery. I was informed by three neighbors and friends who had cozy maintenance plans with Nice that they no longer provided various paid services for them, and thus their maintenance plans were ended. The referrals mentioned they took it in stride, by the lack of communication, no longer enroll in the new corporate maintenance programs of any HVAC company. Lesson learned.

We hired nice to replace our water heater and signed a payed service agreement with them. In March,…read morewe hired them again to replace our AC units - outdoors and intake. We knew something could be wrong when their initial quote was over 11k and it magically came down 3k when we said we could do 8. But they charged an additional $1,200 for extras of wall repair and a UV filter. We got other bids around $8k that didn't include the extras so we signed with our preferred vendor, nice. They and all other companies started we needed to use a certain intake company's model, but the day before installation, nice told us it wasn't available and asked for our approval of the "only" other model that fit. Of course we said yes. A week later and we were dealing with a very loud system that didn't keep up with our next door neighbor's system. For a whole $2k less, she had received the replacement model for the one we had both been quoted only days apart from every local vendor. nice went a whole two weeks ignoring us after sending a technician who ruined the wall with terrible quality and left an actual 2" wide, 20" long hole in our living room. He explained he didn't think it was possible to match the paint so he just used white over our yellow. The other technician identified that the required electrical work hadn't been done. He was skeptical that the company wasn't able to source the necessary intake and stated point blank we should not have what was installed by nice. When I finally got in touch with an executive (of marketing, not operation), she told me it was a mystery to her why her company couldn't source what our neighbor received and which he technicians could not make perform. But she pushed back on the performance issues, explaining that by regulation, an AC does not have to maintain 71 or 72 if it's hotter outside. She continued maintaining this as the months have gone by. Today it was 98 outdoors and 78 indoors. In the meantime, more technicians have come from nice. One inspected our neighbor's as if they didn't believe she had a model that performed better than ours. He told us he would advise his own mother to "upgrade again" to that model since ours is both too loud and not performing as expected. But, he told us, the model we have is a good enough replacement so we would have to pay for this additional work. Who accompanied him? Someone from marketing. On another occasion, a technician agreed that our new system should at least perform better than our old one; our old one was actually physically broken at around 20 years old. But this new "upgrade" performs just as well in the heat. We received a letter from Dominion in May informing us that we use more energy than 66% of our neighbors. Nice maintains this is "energy savings" - you run the system more often so a higher price is to be expected. None of this was told to us prior to installation and of course our neighbor with an identical home as ours has none of these issues. We are at a standstill with nice so we're legally advised to take the next step of leaving reviews online, with the BBB, and the AG. I'm embarrassed it has come to this and frustrated by all the extra time and discomfort this has caused. Oh and yesterday nice told me to send them quotes from our own handyman for the drywall work. Did I mention the humidity?

I had a service line leak on a Friday and called a bunch of companies. Most of them could not give…read morea quote on the spot or said they could not look at it or start work until Monday. I called Longs at 6pm on that Friday and they sent Nelson to look at it the next morning. He was very knowledgeable and was able to give a quote on the spot as well as start work that morning. The crew was very friendly and stayed until 8pm that night (it was 20 degrees out) to get my water back up. Everything Nelson said, was delivered and you could hardly notice I had any work done in the yard.

Called Homeserve warranty program, issues with hot water heater. They assigned Long's Corp as our…read moreplumbing company. Mike with Long's Corp came. He was very professional, courteous, and efficient. He wore a mask and shoe covers. He cleaned up while working and left everything neat and clean. He was friendly and nice. He worked diligently on replacing our hot water heater and installing the new one with expansion tank and pan bringing it all up to code. I would highly recommend this company and definitely use Long's Corp for future plumbing issues. Great service!

I just wanted to update folks, I am selling my home and found out that this company (together with…read moreFoundation Finance) will unknowingly place a lien on your property when you finance with them. I was never told by letter or email, and that was never ever shared with me. In case you didn't know what a lien was: "A legal right to possess another's property until a debt is repaid or an obligation is met." So in other words, the bank thought that someone co-owned my property. Now why would this be required for such a small loan that is in good standing (paying on-time monthly)? I had a larger loan with another company for my windows/doors yet they DID NOT feel the need to place a lien on my property. This place is untrustworthy, and sneaky, and I WILL NOT be doing business with them again. I do not recommend them as a company. I suggest you seek other options or at the very minimum demand another Financing Company.

Straightforward and honest team, who are respectful of my home and efficient. They coordinate…read moreinspections of different condo units so they check all applicable units on the roof of the building with one walkthrough instead of having to go up on the roof for each appointment. They also check for any leaks as a courtesy. It's hard to find a good team like this in NoVA. On a separate note: I feel comfortable with them coming into the home to conduct the maintenance service - i.e. they're not creepy like some other service providers.

Honest, reliable. professional. I can't say enough about my experience with AZA. This was not a…read morerush job, but they were excellent about follow up and scheduling. Even though we discussed my plumbing situation over the phone, when they arrived, they reviewed and assessed what needed to be done and then exceeded expectations. They were upfront about the costs, but the final amount was even less than the original estimate. He went out of his way to explain the work being performed, cleaned up thoroughly afterwards, and made sure to let me know to follow up with him personally if there was anything that that wasn't 100% to my satisfaction. Truly five star service.

I called this Company because my AC Blower was not working in my Condo Majicpac Unit. A person…read morecame out a day later and determined that I needed to purchase a new Blower Motor for $1200 to be installed a week later. After a nervous sleep, I thought I'd get a second opinion and I'm glad I did. 911 HVAC came out within 90 minutes of the call. After a few minutes of diagnosing the Unit "WE WERE BACK IN BUSINESS". Everything was working perfectly. NO NEW AC BLOWER WAS NEEDED ! ! !

Always capable in fixing the hvac problems we've had over the years. Pricing is good compared to…read moreothers in our area.I'm impressed by their knowledge and helpful advise.

This is an A-plus company in all ways important to me - expertise, responsiveness, honesty, price,…read moretrust. Have used them for 18 years and I am always grateful for the peace of mind of knowing I've got a company I can totally trust and rely on.