I used Metro Service HVAC for the first time here in Maryland, and I couldn't be more impressed. They arrived on time, were extremely attentive, and very professional throughout the entire visit. On their first visit, they identified a potential issue with my HVAC system. Then an additional technician came out, and together they went through everything thoroughly -- checking the electrical components, circuits, and the compressor in detail. They were patient, knowledgeable, and made sure nothing was overlooked. I truly couldn't have asked for better service. Based on my experience, they are one of the best HVAC companies I've worked with in this area, and I would highly recommend them to anyone looking for reliable and professional HVAC service. read more

I was pleasantly surprised when the Metro Services HVAC Tech stated that he didn't have the experience to check my boiler, so he contacted office staff, who within an hour, called to tell me that Mr. Mike would come later--same day--at a time convenient for me. Mr. Mike and Mr. Joshua arrived; Mr. Mike coached him through the annual check-up that included--for the first time in 20+ years of an annual check-ups--"bleeding" all the radiators! For several reasons, I'm very satisfied because of: Mr. Joshua's honesty; the same-day rescheduling (without my having to ask); and no pushy up-selling. Plus, the Techs patiently answered my questions; were professional from greeting-to-departure; arrived on time, and charged a reasonable rate. I gladly recommend Metro's services and give them a 5-star rating for their 5-star service. read more

I woke up in the morning to find my AC wasn't working properly. I contacted Metro Services and told them the issues over the phone. It was a 97 degree day. I didn't have a scheduled appointment, but they assured me that they would fit me in before the day was over. Sure enough Metro Services came through, diagnosed the situation rapidly, changed out the broken component, and saved us from the extreme heat. The experience was smooth, fast, and we were very pleased! Also, considering it was an emergency situation, the cost was very reasonable and affordable, I highly recommend them! read more

They were able to set something up with me really quick! Although they didn't return my voicemail, I was able to call again then next day and they came same day to fix my AC issue. Not only did the technician replace the part and pointed out what was needed quickly, he did his due diligence and checked everything else for free. I also wanted to swap out my thermostat to a Google Nest, but he pointed out my system only works well with the same "smart" thermostat. So I saved money as well and returned the Nest. Finally, as a neat freak in my house, he did make sure he wore shoe covers. Thank you! read more

It's time to part ways with Metro Services HVAC after over 3 years of services. Their services were fine (though there was one guy who was great). I used them to service the systems 2 a year, but their informality and disrespect to my time was too much. They were usually late but I put up with it but the last 2 times within one week were just too much. There was always someone more important and more urgent, and if at least they would call me to give me a heads up I may have let it go but they didn't. Though they did apologize, they are now one customer down. read more

Beware- of this company! Nader Anthony Mufarreh (Nate), the smooth-talking owner of Metro Services HVAC, LLC, is NOT licensed to INSTALL ANYTHING. If you make the mistake of hiring Metro Services to install anything, the following five things may save you from going through what Nate has and is still putting me through. 1. Don't take Nate/Nader's word for anything; get everything in writing!! 2. Make sure you get a contract that includes the final price, how long the installation will take, his insurance information (you will need it), and most importantly, a No-Lien Clause. Nate threatened to put a mechanical lien on my property if I did not pay more than we verbally agreed on. 3. Have them provide you with a VALID work permit before starting the installation. A permit is required by law, but Nader does not do it unless requested since neither he nor his current techs hold a master license. Nader can't pull permits or legally install anything. He uses an old employee's (and friend's) license number to obtain permits in Maryland. 4. Make sure the name listed on the permit matches the name of the person who installs your unit because, as of Dec 2023, the owner, Nate/ Nader, is not licensed to install anything. He only has his journeyman's license and will hire and "train" anyone off the street. 5. Lastly, don't purchase a service contract with them; not only are they well over $50.00 more than other companies, but Metro Services HVAC won't honor them or reimburse you if they decide not to work with you due to their incompetence. read more

Metro Services - This is what work done by Metro Services HVAC, LLC looks like!! - Heating & Air Conditioning/HVAC Near Me - Gaithersburg, Maryland

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On Christmas Eve I woke up to a freezing house! My less than 1 year old furnace was not firing up. I tried calling the company that installed my new unit to no avail. I also tried numerous other companies before coming across Metro Services HVAC. Within a few minutes I was connected with Nate. I explained my issue and he said he knew what the problem could be. Although he was booked for the day he promised he would fit me into the schedule and he did just that. Upon his arrival he quickly diagnosed the issue which had to do with the water pump connected to the furnace. He worked diligently to fix the problem and got the heat running again in my freezing house. It's obvious that Nate is a seasoned professional and has the experience to fix HVAC issues. He was honest and we felt the pricing was fair. He literally saved Christmas for us! Than you Nate!! read more

Thank you to Nate who was able to identify a leak in my AC System that another company was unable (or unwilling) to pinpoint in order to attempt to charge me high cost for refrigerant. I am glad I checked with Nate before paying them. Nate was able to get my AC running at a more reasonable cost. Thank you again! read more

Nate is very sweet, professional and knowledgeable. He showed up within an hour of me calling, which is unheard of! He had the problem diagnosed within seconds and gave us a temporary fix until he could get the proper part in. Our family is so grateful and impressed with him! read more

They came to our house in a short time the same day we called them, had our thermostat fixed also, in a short time. Will call them again if anything goes wrong. read more

Nate is AWESOME! We lost A/C on a Saturday night, called Metro Late Saturday night and left a message... Sunday moring, Nate was the only one to call us back... He not only agreed to have our new unit installed by Tuesday Morning, he also offered fair pricing, a rebate, and a warranty for the hardware and services. He was the ONLY one to call us back and actually come out on a Sunday to look at our issue and not charge extra for it and by Tuesday afternoon we were back to being cool and chill and it was DAYS before anyone else who finally called us back said they could even come out to do an estimate. Excellent service, excellent work.... Will use again or recommend to anyone in our circle of people who need HVAC services... Thanks Nate and Metro HVAC ! read more

They are the best. Another company looked at my unit and told me I needed to buy a whole new unit, Metro HVAC system told me my unit was completely okay and and repaired the issue quickly and cheaply. They saved me $6,0000. They are considerate, kind, helpful, and good at what they do. I have had two technicians come to my apartment and both of them were great. They are very knowledgable. They don't try to up-sell and only charge what you need. I trust them. I would recommend them to anyone. read more

I just had Metro Services in my condo. After interviewing 3 different hvac companies and fortunately having my folks weigh in...WOW! BEYOND happy! NATE and his guys were on time...kind to answer my folks questions...AND when I was making my decision...2 of my co workers AND one of my clients randomly mentioned Nate. So happy W/my choice and he and his staff were sweet and thoroughly helped me to understand how to work my new system. read more

I contacted Metro Services after another company was unreliable and unable to fix my heating issue. Enter Nate. Nate from Metro Services was at my house for several hours on a weekend and methodically checked every component in my system in order to troubleshoot the system actually identify the issue. I was shocked by how pleasant and professional Nate was after dealing with the other company. Metro Services has my business going forward, all because of Nate! read more

Beyond impressed with the service I received. I arrived home from a trip to find my AC was not working and the temperature outside was 90°+! I called Metro Services due to a great review by a neighbor. The technician arrived within the hour and quickly diagnosed the problem. He had my AC back in working order within 24 hours and, based on the prompt & courteous service I received, I signed a one year service agreement on the spot. PS: Plus, they're very reasonably priced. read more

Great service, very friendly and they get the job done, on time as well. I called because my HVAC wasn't running and they came highly recommended. They got it running in no time. I was not disappointed. Great service I must say! I will not hesitate recommending them to someone else. read more

Nate was recommended by a friend so I asked for an estimate for a new electric gas valve (which I already had a strong suspicion was the problem with our 16-year old Carrier furnace). After a quick conversation regarding the symptoms he agreed it was likely the problem. After relaying the model no. to him he was able to locate a new valve for our furnace. He beat out two other repair estimates from five other HVAC companies (three of which after a week never provided an estimate). He arrived at the scheduled time, was totally Covid-19 correct (including wearing little disposable footies!) and proceeded to expertly replace the valve demonstrating his twenty years of HVAC experience. And his final charge was his estimate (as oppose to some outfits that charge $40/15 mins extra if they struggle with a repair). Despite its age no attempt made to upsell to a new furnace. I understand that time will come but for now thanks to Nate I'm ready for 'ol man Winter! read more

Metro Services - Old gas valve, bye-bye! - Heating & Air Conditioning/HVAC Near Me - Gaithersburg, Maryland

nate the owner didn't understand the project and product tried to oversell me on a bigger system than my house can handle

My HVAC contractor informed me that my AC unit needed to be replaced which would cost me thousands of dollars. I decided to get a second opinion. I looked at several reviews and the one I was really impressed with was Metro Services HVAC and a Technician by the name of Nate. I contacted them and they sent Nate out to my residence on 5/9/23. He ran a thorough check of my AC system and informed me that the system was functioning fine and did not need to be replaced. he said there was a freon leak which was very slow. He added freon and said on occasion freon would have to be added. Still no reason to replace the unit. Nate took the time to explain to me how the entire system functioned which I had no idea. He is extremely knowledgeable with regards to HVAC systems and functions. He also has a great personality. On 5/24/23 Metro dispatched Mike for a follow up visit and he replaced an ultra violet light bulb and did a thorough cleaning of the AC unit which is located in the attic. In spite of the heat and cramped conditions Frank was very patient and thorough as he did a fantastic job cleaning a dirty system. He had a great personality and was easy to communicate with which is indicative of the two employees Metro Services sent to my rescue. I will not hesitate to call upon them again should the need arise. Richard jones read more

Just reiterating how impressed I was with the customer service from Metro Services HVAC. Called them out because I was having circulation issues with my heating. The supervisor came out, arrived on time, and really took the time to analyze the issue. Rather than try to sell me unnecessary services, he recommended that I speak with my initial HVAC installer and offered to be on the call to explain the issue so I could get the problem solved more affordably. I was completely blown away and would recommend this company to anyone. read more

We were desperate to find someone to save the day after our air conditioning went out, and I can't recommend Nate at Metro Services highly enough-- he came quickly, was very communicative regarding timing and potential cost to fix the issue, *drove to Baltimore* to get a part that was needed so that he could install it same-day, and just generally went above and beyond during what must be a busy time for this sort of work. And the price was fair! I'll be a repeat customer for sure. read more

We scheduled an appointment with this company to which we were given a time of arrival between 11 and 2pm. We called the morning of at 10:45am to confirm again to which we received confirmation. My granddaughter waited the full 3 hours and they never showed up. Upon calling, they informed that someone was "supposed" to contact her and that they knew the guy was running late, but that was never relayed. After the technician was contacted, they informed he was in route but 45 minutes out past the already 3 hour window. This company cannot be trusted to provide good customer service. If you are calling the tech on service day more than they are calling you, then they do not really care about your business. We rescheduled for the next morning, but management was so digusted with the service that we canceled any further business. read more

I am so grateful that I found Nate and Metro Services HVAC. We came back from vacation and our heater was not working. I have a home warranty where I can use which ever contractor I want, but there are so many companies out there who won't even give you the time of day if you have a warranty. Luckily I found Metro Services HVAC and explained the situation and said look I will pay you directly it's just that for me to get reimbursed I need you to hop on the phone with them before you start any work. Nate agreed and was so helpful he actually arranged it so the warranty company paid his company directly and I wasn't out of pocket. But more importantly, Nate detected the problem and the underlying problem. The heater had a dead circuit board and he replaced it but he stayed to make sure that it was working properly and discovered that it was actually burnt out because of the way the heater was set up. So he reset the limiter and now my HVAC is working perfectly. I'm so grateful to Nate and the company. I am a loyal customer and will definitely be contacting Metro Services HVAC for my regular HVAC maintenance. read more

We had a problem over the weekend with our furnace. I spoke with Nate on Sunday and he offered to come right over. We scheduled for Monday and the service was excellent and fairly priced. I highly recommend Metro Services. read more

I first met the owner before he started his own business. Another company was trying to convince me to replace my A/C because it was in its "last leg"! My brother has used his services for years prior. When Nate arrived not only was he professional but he educated me on what to look out for and why my system was more than ok. Nate has been following my unit for the last 4 years and is ready to replace it when it gives its last breath. I recently had him clean my ducts and I was amazed with the before and after pictures and the fact that he cleaned my duct system accessing it at every level and vent of my home. I highly recommend him. You won't be disappointed. read more